expedia

Guest reviews

4.3 out of 5 Excellent
992 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationCrococun Zoo5 min drive
Popular LocationOjo de Agua Beach11 min drive
Popular LocationPuerto Morelos Reef13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Choose dates to view prices

  • Deluxe Jr Suite Tropical View Two Dbl Bd

    4.2/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 4
    More detailsDeluxe Jr Suite Tropical View Two Dbl Bd
  • Dlx Jr Suite Tropical View King Bed

    4.1/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 2
    More detailsDlx Jr Suite Tropical View King Bed
  • Deal of the Day

    4.4/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 4
    More detailsDeal of the Day
  • Preferred Club Master Suite Beach Front Swim Out King

    Room amenities

    • 1040 sq ft
    • Beach view
    • Sleeps 4
    More detailsPreferred Club Master Suite Beach Front Swim Out King
  • Preferred Club Junior Suite Beach Front Swim Out King

    Room amenities

    • 520 sq ft
    • Beach view
    • Sleeps 2
    More detailsPreferred Club Junior Suite Beach Front Swim Out King
  • Breakfast Plan Deluxe Junior Suite Tropical View Double

    Room amenities

    • Sleeps 4
    More detailsBreakfast Plan Deluxe Junior Suite Tropical View Double
  • Preferred Club Family Junior Suite Tropical View

    Room amenities

    • 1040 sq ft
    • Sleeps 6
    More detailsPreferred Club Family Junior Suite Tropical View
  • Preferred Club JrSt OceanFrontTwo Dbl Bd

    5/5 guest room rating

    Room amenities

    • 520 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPreferred Club JrSt OceanFrontTwo Dbl Bd
  • Breakfast Plan Deluxe Junior Suite Tropical View King

    Room amenities

    • Sleeps 2
    More detailsBreakfast Plan Deluxe Junior Suite Tropical View King
  • Preferred Club St Tropical View Two Dbl

    4.1/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 4
    More detailsPreferred Club St Tropical View Two Dbl
  • Preferred Club Governor Suite

    Room amenities

    • 990 sq ft
    • Beach view
    • Sleeps 2
    More detailsPreferred Club Governor Suite
  • Deal of the day Preferred

    4/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 3
    More detailsDeal of the day Preferred
  • Preferred Club Junior Suite Beach Front Swim Out Double

    Room amenities

    • 520 sq ft
    • Beach view
    • Sleeps 4
    More detailsPreferred Club Junior Suite Beach Front Swim Out Double
  • Preferred Club Junior Suite Beach Front Two Double Beds

    5/5 guest room rating

    Room amenities

    • 520 sq ft
    • Beach view
    • Sleeps 4
    More detailsPreferred Club Junior Suite Beach Front Two Double Beds
  • Preferred Club Master Suite Ocean Front King

    Room amenities

    • 1040 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPreferred Club Master Suite Ocean Front King
  • Preferred Club Jr Suite Tropical View

    4.6/5 guest room rating

    Room amenities

    • 520 sq ft
    • Sleeps 2
    More detailsPreferred Club Jr Suite Tropical View
  • Preferred Club St Ocean Front King Bed

    4.1/5 guest room rating

    Room amenities

    • 520 sq ft
    • Ocean view
    • Sleeps 2
    More detailsPreferred Club St Ocean Front King Bed
  • Family Junior Suite Tropical View

    Room amenities

    • 1040 sq ft
    • Sleeps 6
    More detailsFamily Junior Suite Tropical View
  • Preferred Club Junior Suite Beach Front King Bed

    3.8/5 guest room rating

    Room amenities

    • 520 sq ft
    • Beach view
    • Sleeps 2
    More detailsPreferred Club Junior Suite Beach Front King Bed
4.3
Excellent
5 - Excellent
515
4 - Good
307
3 - Okay
103
2 - Poor
42
1 - Terrible
25

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff and entertainment. Family friendly our kids loved all the different activities they did daily. Thank you Now Sapphire for making our stay everything we hoped for.
Stayed 7 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the resort was really nice and the staff were amazing. The food wasn't bad though I thought could have been better. I would highly recommend this resort.
Stayed 5 nights in Sep 2020

1/5 Terrible

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
While the property itself was nice, I was extremely disappointed in a guest policy I was not made aware of. I had friends staying in a nearby resort and thought they would be able to visit me / hang out for the day, but they were denied entry to the Sapphire. Because of this, I checked out after one night, despite being booked for three nights, and moved to my friends more accommodating resort. I was denied a refund or credit for the two days I didn’t stay at a Sapphire, so I was obviously not happy. The policy of no guests needs to be posted and/or made aware, prior to reservations!
Stayed 3 nights in Sep 2020

1/5 Terrible

Happy face iconLiked: Cleanliness
1st thing nor AC and the restaurant's 2nd the Foodis terrible and to hour of waiting for the Dinnerin then they pushing your order quick because we close in 30 minutes
Stayed 4 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property to visit and enjoy. Will return one day soon. It gave me everything I asked for and quick prompt service.
Stayed 4 nights in Sep 2020

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