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Now Emerald Cancun - All Inclusive

Photo gallery for Now Emerald Cancun - All Inclusive

View from room
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room

Overview of Now Emerald Cancun - All Inclusive

Now Emerald Cancun - All Inclusive

4.0 star property

3.7/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationEl Rey Ruins8 min walk
  • Popular LocationDelfines Beach11 min walk
  • Popular LocationMaya Cancun Museum2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)13 min drive

Room options

About this area

Cancun

Located on the beach, Now Emerald Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Tequila Museum and Teatro de Cancún are cultural highlights, and some of the area's activities can be experienced at Cancun Golf Club at Pok Ta Pok and Cancun Country Club. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Cancun Bullfight ring.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window
Map

What's nearby

  • El Rey Ruins - 8 min walk
  • Delfines Beach - 11 min walk
  • Maya Cancun Museum - 2 min drive
  • San Miguelito - 3 min drive
  • Aquaworld - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • El Galeon del Caribe - 16 min walk
  • Navios - 18 min walk
  • Da Vinci - 3 min drive
  • La Punta Grill & Lounge - 3 min drive
  • Restaurante Benazuza - 4 min drive

About this property

Now Emerald Cancun - All Inclusive

4-star all-inclusive resort located in Zona Hotelera
Take advantage of a swim-up bar, a poolside bar, and a terrace at Now Emerald Cancun - All Inclusive. With a white sand beach, beach umbrellas, and beach towels, this resort is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna, and indulge in a massage, a detox wrap, or aromatherapy. Be sure to enjoy a meal at any of the 7 onsite restaurants. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with pool umbrellas and a swim-up bar
  • Free self parking and valet parking
  • Tour/ticket assistance, 2 meeting rooms, and a ballroom
  • An elevator, concierge services, and a banquet hall
  • Guest reviews speak well of the helpful staff
Room features
All 427 rooms include comforts such as laptop-compatible safes and air conditioning, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with bathtubs and free toiletries
  • Coffee/tea makers, daily housekeeping, and phones

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Playground
  • Sauna
  • Spa services
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms - 2

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort

Frequently asked questions

Does Now Emerald Cancun - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Now Emerald Cancun - All Inclusive?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Now Emerald Cancun - All Inclusive on Nov 27, 2022 start from CA $382.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Now Emerald Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Now Emerald Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Now Emerald Cancun - All Inclusive?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Now Emerald Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Now Emerald Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Now Emerald Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera resort is 0.4 mi (0.6 km) from El Rey Ruins and 0.6 mi (0.9 km) from Delfines Beach. Hotel Zone Beaches and El Rey Ruins Trailhead are also within 1 mi (2 km).

Now Emerald Cancun - All Inclusive Reviews

Now Emerald Cancun - All Inclusive Reviews

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 148 out of 377 reviews" "
" "5 - Excellent 39%
Rating 4 - Good. 86 out of 377 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 63 out of 377 reviews" "
" "3 - Okay 17%
Rating 2 - Poor. 35 out of 377 reviews" "
" "2 - Poor 9%
Rating 1 - Terrible. 45 out of 377 reviews" "
" "1 - Terrible 12%

3.8/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

3.4/5

Property conditions & facilities

3.8/5

Eco-friendliness

2/5 Poor

Tomas
Disliked: Cleanliness, property conditions & facilities
Improvement of food neede Renowation needed
Stayed 3 nights in Nov 2022

5/5 Excellent

Sandy
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to describe how wonderful the staff are, such hard working individuals. I felt very comfortable and had an amazing time at the resort, perfect for couples and families.
Stayed 7 nights in Nov 2022

3/5 Okay

Sterling
Travelled with partner
Disliked: Cleanliness
French Restaurant was very good. Not enough chairs around the pool. If you didn't have a chair by very early morning you couldn't get one.
Stayed 7 nights in Nov 2022

3/5 Okay

Katy
Travelled with group
Liked: Staff & service
Waiting to long for the any dinner’s restaurant WiFi is bad Room is already old
Stayed 5 nights in Nov 2022

5/5 Excellent

Corinne
Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked: no reservations for a la carte and loved the staff. Didn’t like:other guests being selfish with and reserving chairs all day. This could be better enforced in my opinion.
Stayed 4 nights in Nov 2022

1/5 Terrible

Chad Alan
Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very outdated and poorly maintained. We had to wait for 3 hours for room at check in and then the room hadnt even been cleaned. We paid for a upgraded room with plunge pool and the pool was disgusting and inoperable. However we were told no other rooms were available and not given any compensationalthough we could upgrade the room for additional price. The food around the property was mediocre at best. The cabanas on the beach looked like they were close to falling over and the cushions were old and stained on the beach chairs. I highly recommend that NO ONE GO TO THIS PROPERTY!
Stayed 5 nights in Nov 2022

5/5 Excellent

Nashlyn
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have stayed longer!! It was an amazing experience.
Stayed 1 night in Nov 2022

5/5 Excellent

Gurkiratveer
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

5/5 Excellent

Socorro Maria
Liked: Cleanliness, staff & service
Need a bit of a face lift but other than that was Great Meet Adriana on lobby She was Awesome and most definitely Tito He was on top of everything just a magnificent experience Hope to see You back again

2/5 Poor

Vincent
Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful water beach is small not enough chairs entire resort needs to be updated..we were locked in our room doorknob came off..do not waste your money on preferred club it gets you nothing extra and the entire resort use it including children!!!
Stayed 2 nights in Nov 2022