THE WORST ALL INCLUSIVE HOTEL I HAVE EVER STAYED AT. WE WILL NEVER RECOMMEND AND NEVER RETURN. THIS HOTEL IS NOT 4 STARS, more like 2. The rooms are very outdated, everything is all inclusive except lobster, wine and the spa. The food is not all that great and the alcohol is terrible (watered down). The only thing good about the hotel is the hospitality. We booked a preferred club room, king size bed (that means we PAID EXTRA) and they gave us 2 double beds. They did not have kings available. They did not offer anything complementary or any type of partial credit for their mistake. We get to our room, we see snacks and the SNACKS WERE OPEN, DISGUSTING!!!!! The beds and pillows are extremely uncomfortable. The balconies are really old, I felt like I was going to fall through. They have an iPad that is there for decoration, it does not work. Lastly, they charged me $3 for “blood on the sheets”. No one in my room was injured or had their cycle and we were barely at the hotel because everyday we were at an excursion, so something happened with housekeeping and we slept with nasty sheets the whole time. I was not treated as a preferred member, I should have saved my money. They make the reception and pool area look nice so it can attract guests but they need to renovate the rooms and get with the times.
