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Now Emerald Cancun - All Inclusive

Photo gallery for Now Emerald Cancun - All Inclusive

View from room
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Deluxe Partial Ocean View Double | View from room

Overview of Now Emerald Cancun - All Inclusive

Now Emerald Cancun - All Inclusive

4.0 star property

7.0/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500

Guests rated this location 10.0/10 - Exceptional

Explore the area

  • Popular LocationEl Rey Ruins8 min walk
  • Popular LocationIberostar Cancun Golf Course8 min walk
  • Popular LocationDelfines Beach11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)13 min drive

Room options

About this area

Cancun

Located on the beach, Now Emerald Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Tequila Museum and Cinemex La Isla Cancun are cultural highlights, and some of the area's activities can be experienced at Moon Palace Golf Club and Iberostar Cancun Golf Course. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at Oasis Arena.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • El Rey Ruins - 8 min walk
  • Iberostar Cancun Golf Course - 8 min walk
  • Delfines Beach - 11 min walk
  • Maya Museum of Cancun - 3 min drive
  • Oasis Arena - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • Zai - 3 min walk
  • Azvl - 13 min walk
  • Spice - 1 min walk
  • Capers - 1 min walk
  • Km 19.5 - 1 min drive

About this property

Now Emerald Cancun - All Inclusive

4-star all-inclusive resort located in Zona Hotelera
Close to Delfines Beach, Now Emerald Cancun - All Inclusive provides a swim-up bar, a poolside bar, and a terrace. With a white sand beach, beach umbrellas, and beach towels, this resort is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna, and indulge in aromatherapy, a deep-tissue massage, or a body scrub. Be sure to enjoy a meal at any of the 7 onsite restaurants. Yoga classes are offered at the gym; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with pool umbrellas and a swim-up bar
  • Free self parking and valet parking
  • A 24-hour front desk, 2 meeting rooms, and multilingual staff
  • A gift shop, concierge services, and a banquet hall
  • Guest reviews speak well of the helpful staff
Room features
All 427 rooms include comforts such as laptop-compatible safes and air conditioning, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with bathtubs and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort

Frequently asked questions

Does Now Emerald Cancun - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Now Emerald Cancun - All Inclusive?

As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at Now Emerald Cancun - All Inclusive on Apr 1, 2023 start from CA $398.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Now Emerald Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Now Emerald Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Now Emerald Cancun - All Inclusive?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Now Emerald Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Now Emerald Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Now Emerald Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Hotel Zone Beaches and Delfines Beach. Iberostar Cancun Golf Course is 0.4 mi (0.7 km) away.

Now Emerald Cancun - All Inclusive Reviews

Now Emerald Cancun - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 170 out of 487 reviews" "
" "10 - Excellent 35%
Rating 8 - Good. 109 out of 487 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 89 out of 487 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 53 out of 487 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 66 out of 487 reviews" "
" "2 - Terrible 14%

7.4/10

Cleanliness

8.3/10

Staff & service

7.3/10

Amenities

6.5/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

4/10 Poor

Bharata

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property(hotel) needed updating it was definitely outdated. I was very disappointed about my room in the condition that it was. The pictures that was shown on Expedia wasn’t how it was when I got there.The rooms weren’t that clean at all. The choices of restaurants were limited. The drinks were watered down. There was no entertainment. The pools weren’t clean bugs were floating in the water. It wasn’t what I imagined it to be. I will not be returning or recommending there
Stayed 2 nights in Mar 2023

8/10 Good

Sara, Port Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was amazing Osiel was very helpful and accommodating
Stayed 2 nights in Mar 2023

8/10 Good

Maria De los Angeles Vidal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2023

10/10 Excellent

Oscar R

Liked: Cleanliness
Clean, nice, excellent place to enjoy and relax.
Stayed 6 nights in Mar 2023

10/10 Excellent

Dontae E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the ambiance and atmosphere at the hotel. Gael was so helpful and friendly, very personable
Stayed 4 nights in Mar 2023

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old and deteriorated, the bathrooms are in very poor condition and most of the time they did not have hot water, only lukewarm, the telephones in the rooms are so old that they cannot be heard or do not work
Stayed 4 nights in Mar 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall this resort is what you pay for considering all the other options. The ocean view from our room was amazing seeing the sunrise everyday. It is older and needs upgrades but that's expected for being one of the first resorts built in this area. Pros- the breakfast options were great and we never ran out of things to eat. The food in the restaurants and buffet was delicious. There were many drink options which were flavorful and you could taste the alcohol. Cons- upon our arrival we were taken by VIP services to sit down and tell us about their other resort which was 7 minutes away and that we had to go for breakfast at 10am the next day. He continued to tell us about all these 'free' offers and vouchers. Given that our flight was delayed and we were hungry, it was annoying sitting listening to a talk about something we weren't interested in. He kept saying we were going to go the next day at 10am to this other resort for breakfast. (We googled the resort which was actually 21 minutes away and not 7 like he said). Not the best first impression but we decided to not go to this other resort and they didn't mention us not showing up. The wait times in the restaurants during courses was very bad. We waited 20-30 minutes in between appetizers and main course so dinner took on average 2 hours. I'm not sure if they were short staffed. It was disappointing by the lack of beach chairs on the beach and you have to put your towel out early morning if you want a pool chair.

8/10 Good

Blanca Liliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most staff was great, some members seemed bothered. Waiting on sitting for restaurants was way too long, serving time was also way too long..
Stayed 4 nights in Mar 2023

2/10 Terrible

Lubertha

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at the Now Emerald was horrible. I check in on 3-12-23. To start it off they gave me a room that was already occupied. I walk in on a man. I went back downstairs and let the lady no what happened. They changed my room I got locked out my room the first time for 30 minutes before they was able to get me back in. The next morning I was locked out again. This time for another 30 minutes. This resort was filthy it need a lot of renovations done. We was only able to change resorts and get a better room. If me and my sister sign up for a timeshare. So we did. Trust me nobody cared how we really was treated but the vip lady name arianna (the red head) but her. She was pleasant and tried her best to help us and make everything better. I was very thankful for her and all her efforts to make things happen for us. The company was only willing to change our location if we purchased something don’t get me wrong the people who signed us up was the nicest people. But they wouldn’t change nothing if we didn’t purchase they timeshare. They put in the resort called breathless the resort was beautiful our room was beautiful also. I just wish the company would have change us even if we didn’t purchase there timeshare I wouldn’t recommend the now emerald because Ito a stray dog I would never go back to the now emerald My birthday trip was ruined.
Stayed 3 nights in Mar 2023

6/10 Okay

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of this property is poor. The property either needs an overhaul or needs to be demolished and start over. The drinks are poor. The food is decent. I would definitely choose a different property.
Stayed 8 nights in Mar 2023