Now Emerald Cancun - All Inclusive

Photo gallery for Now Emerald Cancun - All Inclusive

Primary image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room

Overview of Now Emerald Cancun - All Inclusive

Now Emerald Cancun - All Inclusive

4.0 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationEl Rey Ruins8 min walk
  • Popular LocationDelfines Beach11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)13 min drive
  • Popular LocationLangosta Beach20 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Now Emerald Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaworld and Ventura Park Cancun. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco.

What's nearby

  • El Rey Ruins - 8 min walk
  • Delfines Beach - 11 min walk
  • Maya Cancun Museum - 2 min drive
  • Aquaworld - 4 min drive
  • Langosta Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • El Galeon del Caribe - 16 min walk
  • Navios - 18 min walk
  • Da Vinci - 3 min drive
  • La Punta Grill & Lounge - 3 min drive
  • Restaurante Benazuza - 4 min drive

About this property

Now Emerald Cancun - All Inclusive

Upscale resort on the beach, with 3 outdoor swimming pools
Spend the day playing on the beach then return to dine at one of Now Emerald Cancun - All Inclusive's 7 restaurants.
Now Emerald Cancun - All Inclusive offers 427 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Playground
  • Sauna
  • Spa services
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms - 2

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 121 out of 284 reviews
5 - Excellent 43%
Rating 4 - Good. 69 out of 284 reviews
4 - Good 24%
Rating 3 - Okay. 47 out of 284 reviews
3 - Okay 17%
Rating 2 - Poor. 19 out of 284 reviews
2 - Poor 7%
Rating 1 - Terrible. 28 out of 284 reviews
1 - Terrible 10%

4.0/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

3.5/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For me and my girlfriend this property is beautiful everything there is beautiful..the staff are very very nice and the property is adsolutly marvelous
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff is friendly. The food was as expected for an all inclusive resort. Asian restaurant spring rolls were very good and the special event at night where they grill outside and do a show while you eat. Drinks were great compared to some all inclusive resorts. Lots of pool area but chairs get taken quick especially on the weekends. Beach is very limited seating. But for both we were still able to find a seat as the people come and go and the staff did try to remove towels from people that haven’t came back. They have 24 hour room service the breakfast options were the best. Rooms were spacious but needs some maintenance. Overall this was a nice hotel especially for the price.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice resort. Great staff only issue was only certain restaurants were open some nights making it confusing to make dinner plans. Not sure if this is normal or not as it was my first trip outside of Canada but besides that an absolute great place! Good drinks and the food was always really good for when it was available!
Stayed 7 nights in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
That staff is amazing and very kind . The hotel is very outdated . The room was extremely humid all of our clothes felt wet. The covers felt the same we had them change them out to feel some kind of freshness . The AC would even help . We had to live our bed to be right in front of it to sleep . The bathroom was very outdated I didn’t even want to sit in the bathtub . The door to the patio was hard to open the door would lift when I tried to open it . To close it , it was even worse.
Stayed 4 nights in May 2022

1/5 Terrible

Disliked: Staff & service
The place is mostly filled with pools and barely any beach. The service was horrible. Some of the waiters have horrible attitude. There’s a sense that people will force their choices upon you. I felt trapped in a fake area
Stayed 3 nights in May 2022

2/5 Poor

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful building from outside! Great lobby, pool area excellent! They have a nice group of Entertainment, their concierge service Gabriel and Pamela were the BEST! Elevators were for only 4 people, dark and dirty! Rooms ok! Maintenance needs to do a better job of fixing A/C (air conditioning) We had two rooms; my son had to be moved 3 times because of a broken a/c. I had to move rooms in flooded in the middle of the night. The food for room service was horrific, not even the quality of a bed and breakfast! Need to change evening cook! Experience with different restaurants was ok! The best dinner we had in 5 days was at Spice/ Asian style food, that was amazing!
Stayed 5 nights in May 2022

4/5 Good

Travelled with partner
Liked: Staff & service, amenities
Property is beautiful but needs renovation.
Stayed 3 nights in May 2022

1/5 Terrible

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THE WORST ALL INCLUSIVE HOTEL I HAVE EVER STAYED AT. WE WILL NEVER RECOMMEND AND NEVER RETURN. THIS HOTEL IS NOT 4 STARS, more like 2. The rooms are very outdated, everything is all inclusive except lobster, wine and the spa. The food is not all that great and the alcohol is terrible (watered down). The only thing good about the hotel is the hospitality. We booked a preferred club room, king size bed (that means we PAID EXTRA) and they gave us 2 double beds. They did not have kings available. They did not offer anything complementary or any type of partial credit for their mistake. We get to our room, we see snacks and the SNACKS WERE OPEN, DISGUSTING!!!!! The beds and pillows are extremely uncomfortable. The balconies are really old, I felt like I was going to fall through. They have an iPad that is there for decoration, it does not work. Lastly, they charged me $3 for “blood on the sheets”. No one in my room was injured or had their cycle and we were barely at the hotel because everyday we were at an excursion, so something happened with housekeeping and we slept with nasty sheets the whole time. I was not treated as a preferred member, I should have saved my money. They make the reception and pool area look nice so it can attract guests but they need to renovate the rooms and get with the times.
Stayed 4 nights in May 2022

5/5 Excellent

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entertainment team! They kept everyone having an incredible time. Their energy and performance was unmatched! Martha was exceptional!
Stayed 1 night in May 2022