Title: Krystal Grand Cancun All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=57240936&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Grand Cancun All Inclusive Travelers enjoy beachfront relaxation at this Cancun resort with poolside cocktails and spa treatments just steps from La Isla Shopping Mall ## Photo gallery for Krystal Grand Cancun All Inclusive ![4 outdoor pools, pool umbrellas, sun loungers - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Body treatments, aromatherapy, hot stone massages, deep-tissue massages - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/8a0a1e05.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Master Suite, Ocean front | Private spa tub - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/1eaf1ee5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Altitude Master Suite, Ocean front | Living area - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/129f49f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, pillowtop beds, in-room safe - Krystal Grand Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/5c82b8c0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Grand Cancun All Inclusive is perfect for beach lovers with its white sand shoreline. Enjoy aromatherapy at Krystal Spa or drinks at three poolside bars. The resort offers in-room WiFi and staff assist with tours and concierge services. ## Reviews 7.4 Good ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar. 23 - Mar. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 24 - Mar. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ### View all photos for Altitude Corner Suite Ocean Front ![Altitude Corner Suite Ocean Front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7171e320.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.8 Exceptional 6 reviews - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Corner Suite, Partial Ocean view ![Altitude Corner Suite, Partial Ocean view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7cfe6294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite, Partial Ocean view - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Master Suite, Ocean front ![Altitude Master Suite, Ocean front](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/67d704d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite, Ocean front 10.0 Exceptional 4 reviews - 1054 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Altitude Suite 2 double beds, Boulevard view ![Altitude Suite 2 double beds, Boulevard view](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4522f237.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite 2 double beds, Boulevard view 9.0 Wonderful 6 reviews - Resort view - 549 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Altitude Suite King, Boulevard View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0647a1ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Boulevard View - Resort view - 549 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Suite King, Ocean Front ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/0647a1ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite King, Ocean Front 8.6 Excellent 17 reviews - Sea view - 549 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Ocean View ![Deluxe Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/db6a6ade.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Ocean View 7.2 Good 43 reviews - Sea view - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed, Ocean View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/d09a8566.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Ocean View - Ocean view - 474 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, City View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4241bec6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 26 reviews - Resort view - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed, Partial Ocean View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/3d7f7da7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Partial Ocean View 7.8 Good 23 reviews - Partial ocean view - 474 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, City View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/4241bec6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View - City view - 474 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Honeymoon Room, 1 King Bed, Sea View ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/31732f6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Room, 1 King Bed, Sea View - Sea view - 947 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Presidential Room, 1 King Bed, Ocean View ![Presidential Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/7d726ac9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, Ocean View - Ocean view - 1421 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Partial Ocean View ![Standard Room, 2 Double Beds, Partial Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/3fa2944d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Partial Ocean View 9.2 Wonderful 7 reviews - Partial ocean view - 474 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 2 Double Beds, Ocean View ![Superior Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/ed0abd7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Ocean View 7.2 Good 9 reviews - Ocean view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 1 King Bed, Ocean View ![Superior Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b1215a93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Ocean View - Ocean view - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11670000/11669200/11669114/51c33de0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Ziva Cancun All Inclusive Zona Hotelera - Pool - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information) ## About the area Located on the beach, Krystal Grand Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun, or check out an event or a game at Oasis Arena. With snorkeling and windsurfing nearby, you'll find plenty of adventures in the water. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13471%2C-86.74317&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NFjRAcmgYGqBemYo9wHv4lYjG3c=) Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach showing swimming, tropical scenes and a sandy beach](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 1 min walk \- 0.1 km - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 9 min walk \- 0.8 km - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 11 min walk \- 1.0 km - UltraMar Ferry Terminal 8 min walk \- 0.7 km - Cancun Convention Center 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 28 min drive ### Restaurants - Mandala 6 min walk - Hooters 6 min walk - Tradewinds 2 min walk - Vips 4 min walk - Habaneros 2 min walk ## About this property ### Krystal Grand Cancun All Inclusive Upscale family-friendly hotel near Gaviota Azul Beach Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas, and sun loungers. Treat yourself to a body wrap, reflexology, or a hot stone massage at Krystal Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi. You'll also find perks like: - 4 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - A beach club on site, supervised childcare (surcharge), and luggage storage - Beach umbrellas, tour/ticket assistance, and 6 meeting rooms - Guest reviews say great things about the beach locale and helpful staff Room features All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property. Extra conveniences in all rooms include: - Highchairs, childcare services, and free infant beds - Pillowtop mattresses, down comforters, and free rollaway/extra beds - Bathrooms with showers and free toiletries - 50-inch LED TVs with premium channels - Wardrobes/closets, balconies, and daily housekeeping ### All-inclusive details All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![View from room](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c92dbb70.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,291 reviews CA $380 CA $466 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9e4f2590.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Altitude at Krystal Grand Cancun - All inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.2 Very good 818 reviews CA $480 CA $587 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/c525e89b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun Zona Hotelera - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured self parking on site - Wheelchair-accessible parking available ### Food and drink - 6 bars/lounges - 8 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Le Délice (Altitude) - Red Fish - Restaurante Ayami - Restaurante O - Risotto ### Things to do - 4 outdoor pools - Beach club - Beach volleyball - Billiards/pool table - Children's pool - Free children's club - Full-service spa - Gym - Playground - TV in common areas - Yoga classes ### Family friendly - 4 outdoor pools - Children's games - Children's pool - Children's toys - Free babysitting - Free children's club - Free rollaway/extra bed - Grocery/convenience store - High chair - In-room crib - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 6 meeting rooms ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Outdoor entertainment area - Outdoor furniture - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Spa open daily - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 2 buildings - Banquet hall - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Free rollaway/extra bed - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - 50-inch LED TV with premium cable channels ### Food and drink - Espresso maker - Free bottled water - Late-night room service - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.79 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Access to the Infinite pool is available only for guests staying at the Altitude Tower ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ## Frequently asked questions ### Does Krystal Grand Cancun All Inclusive have a pool? ### How much does it cost to stay at Krystal Grand Cancun All Inclusive? ### Is Krystal Grand Cancun All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Krystal Grand Cancun All Inclusive? ### What time is check-out at Krystal Grand Cancun All Inclusive? ### Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive? ### Where is Krystal Grand Cancun All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Grand Cancun All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.4 Amenities ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 389 8 - Good 212 6 - Okay 161 4 - Poor 106 2 - Terrible 133 ## Reviews Verified ### 8/10 Good #### Gilbert Mar 5, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Yes it was great spot amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/ca35007a-fd06-438b-b54b-e2577f39edd7-1772685295001.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3bb6c2f3-a7ac-42b1-b5d8-2e134786de7b-1772685329291.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gilbert Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Raheem Mar 16, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!! ![](https://a.travel-assets.com/ugc/hotel-reviews/02957c9f-b899-4d15-a180-06a6f17d3075-1773633985924.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dedce5e7-484a-4234-997d-4319a1c1d006-1773633986789.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Raheem Stayed 3 nights in Mar 2026 Verified ### 8/10 Good #### Daeshailah Jan 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff were great! ##### Daeshailah Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### Moh D Feb 8, 2026 Liked: Cleanliness, amenities Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time ##### Moh D Stayed 6 nights in Feb 2026 Verified ### 8/10 Good #### MOISES Dec 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous. ##### MOISES Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Kim Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average ##### Kim Stayed 5 nights in Dec 2025 Verified ### 8/10 Good #### Zhijian Dec 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual. ##### Zhijian Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### NICOLE Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beach front. Loved the pool form party. ##### NICOLE Stayed 4 nights in Dec 2025 Verified ### 8/10 Good #### Randall Nov 13, 2025 Liked: Cleanliness, property conditions & facilities Ocean view is top notch. ![](https://a.travel-assets.com/ugc/hotel-reviews/266668d5-1acf-4a9a-b36c-8a8741645d3d-1763032625542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Randall Stayed 4 nights in Nov 2025 Verified ### 8/10 Good #### Ximena Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room and amenities are good The food can get better ##### Ximena Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Prasanth Dec 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent beach view from balcony and really clean beach. Friendly staff and clean rooms. At times air conditioning did not make room cool enough. Food offered in Buffet could be better, but still okay. ![](https://a.travel-assets.com/ugc/hotel-reviews/beba6b7b-13dd-4739-817b-0774f6f2975d-1765399959169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Prasanth Stayed 3 nights in Dec 2025 Verified ### 8/10 Good #### James Brown Jun 24, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities This was a great place to stay the staff is very nice ##### James Brown Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Meliah Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities beach view , good weather ##### Meliah Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### katherin May 25, 2025 Liked: Cleanliness Great location, amazing staff ##### katherin Stayed 4 nights in Mar 2025 Verified ### 8/10 Good #### Myrna Oct 27, 2025 Liked: Staff & service, amenities I spent time at Crystal Grande. I enjoyed the amenities and great customer service. The main building is an old building so it needs a major spruce up. Overall it was a good experience with a GREAT view. ##### Myrna Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Ignacio Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back. ##### Ignacio Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### Toshia Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff was great. The AC was not the best ##### Toshia Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Verified traveller Jul 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### My 4th stay and its a great hotel Great beach, good food. Nice ocean view room. Room had a connect door but we were able to change room. Loved the heated pools. ##### Verified traveller Stayed 4 nights in Jul 2025 Verified ### 8/10 Good #### Shekira Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great ! ##### Shekira Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### Yang Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel. ##### Yang Stayed 2 nights in Jun 2025 Verified ### 8/10 Good #### Evelin Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best thing was the beach and stopping store walking distance. ##### Evelin Stayed 5 nights in Feb 2025 Verified ### 6/10 Okay #### Andreana Jul 22, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators ! ##### Andreana Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Queencie Mae Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend! ##### Queencie Mae Stayed 5 nights in Sep 2025 Verified ### 6/10 Okay #### Leigh Oct 25, 2025 Liked: Cleanliness, staff & service, amenities The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences. ##### Leigh Stayed 4 nights in Oct 2025 Verified ### 10/10 Excellent #### Gildardo Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb. ##### Gildardo Stayed 3 nights in Feb 2025 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > - [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > - [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > - [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > - [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > - [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > - [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > - [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information)