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Krystal Altitude Cancún

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Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Altitude Master Suite, Ocean front | Balcony view
Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)

Overview of Krystal Altitude Cancún

Krystal Altitude Cancún

4.0 star property
7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center6 min walk
  • Popular LocationForum Beach7 min walk
  • Popular LocationChac Mool Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Room options

About this area


Located on the beach, Krystal Altitude Cancún is in Zona Hotelera, a neighborhood in Cancun. While the natural beauty of Tortuga Beach and Delfines Beach can be enjoyed by anyone, those looking for an activity can check out Moon Palace Golf Club. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at Oasis Arena.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive


  • Hooters - 6 min walk
  • Lobby Bar - 3 min walk
  • Vips - 5 min walk
  • Sunset Bar - 5 min walk
  • El Mercado - 2 min walk

About this property

Krystal Altitude Cancún

4-star family-friendly hotel located in Zona Hotelera
Consider a stay at Krystal Altitude Cancún and take advantage of a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a body wrap, reflexology, or a hot stone massage at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the onsite restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Tour/ticket assistance, a front-desk safe, and wedding services
  • Luggage storage, a TV in the lobby, and 6 meeting rooms
  • Guest reviews say great things about the breakfast
Room features
All 398 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All-inclusive details

All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms


  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility available in select rooms
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa


  • Designated smoking areas (fines apply)

Room amenities


  • Blackout drapes
  • Down comforter
  • Free crib
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only


  • 50-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

Outdoor space

  • Balcony


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age: 21


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Grand Cancún
Krystal Altitude Cancún Hotel
Krystal Altitude Cancún Cancun
Krystal Altitude Cancún Hotel Cancun

Frequently asked questions

Does Krystal Altitude Cancún have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Altitude Cancún?

As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Krystal Altitude Cancún on Jul 1, 2023 start from CA $548.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Altitude Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Altitude Cancún?

Self parking is free at this property.

What time is check-in at Krystal Altitude Cancún?

Check-in is from 3:00 PM - anytime.

What time is check-out at Krystal Altitude Cancún?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Altitude Cancún?

Some rate plans available at this property are all-inclusive.

Where is Krystal Altitude Cancún located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Gaviota Azul Beach, Cancun Convention Center, and Tortuga Beach. La Isla Shopping Mall and Langosta Beach are also within 3 mi (5 km).




Rating 10 - Excellent. 493 out of 1161 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 260 out of 1161 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 179 out of 1161 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 100 out of 1161 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 129 out of 1161 reviews" "
" "2 - Terrible 11%




Staff & service




Property conditions & facilities




4/10 Poor


Disliked: Property conditions & facilities
Check in and check out are the worst. Pictures look better on website than in person.
Stayed 1 night in May 2023

10/10 Excellent

Ruben, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay as always and luis takes very good care of you while you're relaxing on the beach
Stayed 2 nights in May 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service
Property was nice but could use some updating. Breakfast was ok not many selections and food was barley warm. Elevators took forever good thing we where on the 3rd floor and could take the stairs. If you like to be within walking distance to bars/clubs this is the place. The checkin and checkout process was quick and smooth. Always had a spot at the beach and pool. Not a bad place for the money.
Stayed 3 nights in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet didn’t have many options Shower pressure was very low and took a while for hot water to come on
Stayed 8 nights in May 2023

6/10 Okay


Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, pools and the beach was breathtaking. The only thing I didn’t like was the food. I think if they served food that was authentic instead of trying to make American food it would have been better
Stayed 3 nights in May 2023

8/10 Good

Salvador Arellano

Travelled with family
Liked: Cleanliness, staff & service
Rooms were warm and moist throughout our stay. Staff never fixed the issue. The rest of the people in out party had the same to say about their rooms.
Stayed 5 nights in May 2023

10/10 Excellent

Ana Patricia Magallon de

Liked: Cleanliness, staff & service
I have fun in my birthday

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with swimming pools and direct access to the beach. The check in process was very slow and there is no explanation about hotel's ammenities.
Stayed 3 nights in May 2023