expedia
Photo gallery

Krystal Cancun

Star Rating
3.5 out of 5

Information

Reviews

3.5 / 5Good
2,942 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room, 2 Double Beds, City View

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Standard Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Deluxe Room, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Romantic Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Krystal Cancun is in the entertainment district and on the beach. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Delphinus Dreams are popular area attractions. Travelling with kids? Don't miss Aquaworld and Ventura Park Cancun. Our guests appreciate the resort's central and quiet location.

What's nearby

  • Popular Location
    Forum Beach - 1 min walk
  • Popular Location
    Cancun Convention Center - 3 min walk
  • Popular Location
    Tortuga Beach - 3 min drive
  • Popular Location
    Cancun Interactive Aquarium - 4 min drive
  • Popular Location
    La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • Where to eat
  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.
  • Aquamarina – Restaurant.
  • La Fisheria – Seafood restaurant.

About this property

Krystal Cancun

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night
  • Sanitation services: MXN 25.35 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Krystal Cancun Resort
  • Krystal Resort
  • Krystal Cancun Hotel Cancun
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 5 meeting rooms
  • Business centre

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

More

  • Beach towels
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch plasma TV
  • TV channels
  • pay films
  • premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Fireplace
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe

Nearby things to do

Activities

  • Boat tours
  • Golf
  • Parasailing
  • Sailing
  • Windsurfing

Where to eat

  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.
  • Aquamarina – Restaurant.
  • La Fisheria – Seafood restaurant.
5 - Excellent
728
4 - Good
997
3 - Okay
610
2 - Mediocre
343
1 - Poor
264
3.8
Cleanliness
3.6
Service and Staff
3.6
Amenities
3.5
Property condition

5/5 Excellent

it was fine and employees were very helpful and willing to provide information

Stayed 3 nights in Oct. 2019

5/5 Excellent

The staff was amazing! Honestly we were having a few bad days and the worst experience at this other hotel😕

Stayed 3 nights in Oct. 2019

4/5 Good

There are now hot water The toilet was broken 3 times during our stay

Stayed 1 night in Oct. 2019

5/5 Excellent

This traveller didn’t leave comments with their review
Stayed 3 nights in Sep. 2019

5/5 Excellent

This traveller didn’t leave comments with their review
Stayed 2 nights in Sep. 2019

Tell us how we can improve our site

Plan your next trip