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Expedia-Verified Reviews
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3.5 of 5 guest rating
Room type Options Nightly price Book
Club Room, 1 King Bed, Balcony, Ocean View
Room with view
366 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room with view
431 square feet
1 King Bed and 1 Double Sofa Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Standard Room, 2 Double Beds, City View
Room with view
344 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Double Beds, Balcony, Ocean View
Room with view
366 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, Balcony, Ocean View
Room with view
344 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room with view
366 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Standard Room, 1 King Bed, City View
Room with view
344 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Beach spa retreat walking distance from Cancun Convention Center

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Laundry facilities
Smoke-free property

Location

Located in Zona Hotelera, this beachfront resort is connected to the convention center and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 mi (10 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Room Amenities

All 502 rooms boast fireplaces and offer 24-hour room service and plasma TVs. Guests will also find minibars, rainfall showerheads, and coffee makers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Hotel Amenities

  • Elevator
  • Number of bars/lounges - 4
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Swim-up bar
  • Beach umbrellas
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Tours/ticket assistance
  • Coffee shop or café
  • Free self parking
  • Steam room
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Free valet parking
  • Outdoor pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Children's pool
  • Number of meeting rooms - 5
  • Luggage storage
  • Hair salon
  • Number of restaurants - 2
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Television in common areas
  • Total number of rooms - 502
  • Number of floors - 8
  • Wedding services
  • Number of buildings/towers - 4
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and laptop-compatible safes. 32-inch plasma televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Cribs/infant beds (complimentary) are also available.

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Soap
  • Shampoo
  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Plasma TV
  • Iron/ironing board
  • Fireplace
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Premium TV channels
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • In-room massage available
  • Shower only
  • Pay movies

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Nearby Things to Do

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

Debit cards

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night
  • Sanitation services: MXN 25.35 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

We should mention

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

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