We would like first and foremost to thank you for choosing Iberostar Selection Cancun for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Selection Cancun and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

First of all, we would like to thank you for taking the time to share your impressions with us about Iberostar Selection Cancun. Our guest's enjoyment is top priority and we are disappointed to hear that your stay was not as perfect as it should have been. Furthermore, we regret to read that we have not been able to meet your expectations regarding cleanliness and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. We will pass on your comments to the correct department and we are sorry that this made your holiday seem less than perfect.On the other hand, regarding dinner reservations, we can assure you that our only objective is for all our guests to enjoy our exquisite gastronomic offer without the need of making a reservation. However, we do not take your feedback lightly and we will share it with the proper department. We are very grateful to you for taking the time to send us your invaluable feedback and hope that you had a good journey home.Best regards,

It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

We want to thank you for sharing your experience with others. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.On the other hand, allow us to mention that gastronomy is one of the pillars of our establishment, and we do our utmost to ensure our guest's complete enjoyment of our cuisine. We can assure you that we want all our guests to enjoy of our gastronomic offer and we regret that on this occasion we couldn’t exceed your expectations in this area. Again, we want to express our gratitude for this feedback and hope to have the honor of serving you again soon.Best Regards,

We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. We also appreciate your observations regarding our á la carte restaurants. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

We would like primarily to thank you for choosing Iberostar Selection Cancun for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

It has been really good to read that you had such a great time in our hospitality. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying.Once more, we thank you for writing and sharing this wonderful review of Iberostar Selection Cancun and we hope that we will be able to serve you again in the future.Best Regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Selection Cancun. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Of course, we will relay your compliments to our colleague, he will be delighted to know that he enhanced your holiday experience.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your observations and we look forward to serving you again at our hotel.Best Regards,

We would like to thank you for sending us your very helpful review of your recent holiday.Regarding your comments on the service that you received during your stay, we will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. We will pass on your comments to our management for their consideration and we apologize for any inconvenience caused.We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

We thank you for choosing Iberostar Selection Cancun as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.On the other hand,we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.It is important to mention that our maintenance and housekeeping departments follow a strict fumigation and maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.We appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

We want you to know that your review of Iberostar Selection Cancun is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.On the other hand, we truly regret reading about the situation you describe. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our team of Chefs daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests.In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. Allow us to explain that all medical services are provided by an external hospital, for this reason they are not part of the services included and they have their own established prices.We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best Regards,

First of all, we would like to express our gratitude to you for sharing your experience with us today.Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you.We also regret your disappointment with your room as our goal is to offer our guests a comfortable stay to enable them to enjoy their holidays. We try to care of all aspects of it and are constantly undertaking improvements to guarantee the comfort and well-being of our customers. Once again, we thank you for your feedback. We hope that you had a pleasant journey home. Best regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Selection Cancun. Every area of our Resort is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We would like primarily to thank you for choosing Iberostar Selection Cancun for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.On the other hand, we are saddened to know that we did not fulfill your expectations with our beverage offer. At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our Resort. We shall use your constructive critique to help us reach our goal of complete guest satisfaction.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Iberostar Selection Cancun for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday and we are sorry that you felt your experience was not as perfect as it should have been.Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We find it very sad to read your comments and see that we have not been able to meet your expectations. It is important to mention that as of January 2023, the Government of Mexico enacted a new law that has prohibited smoking in all public places, including outdoors such as terraces, patios, beaches, etc. We regret to read this also affected your experience with us. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

We thank you for choosing Iberostar Selection Cancun as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience.On the other hand, regarding the service received. We will pass on your comments to the correct department to enable us to guarantee a splendid service from each and every staff member. We lay high value on our guest orientation of our employees because we do understand that this is a prime factor in achieving maximum guest satisfaction.We know that we can only maintain our excellent standards by constant dialogue with our valued guests. Likewise, we thank you for sharing your observations and we hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

We would like to thank you for choosing Iberostar Selection Cancun on your most recent vacation.We are happy to hear that overall you had a good time with us.Likewise, we thank you for sharing your observations and we look forward to welcoming you once again in the future.Best regards,

We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Cancun. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. On the other hand, allow us to say that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts and atmospheres at your disposal, such as our Iberostar Grand Paraiso and Coral Level at Iberostar Selection Cancun “adults only concept”. You will find the same consistent level of service that distinguishes Iberostar, along with beautiful facilities. We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Once again, we thank you for sharing your experience with us and we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Kind regards,

We would like first of all to thank you for your excellent review of Iberostar Selection Cancun. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Selection Cancun. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also, we are delighted to know that the service provided by our wonderful Star Friends has exceeded your expectations.On the other hand, with regards to noise and activity, we want you to know that we really do empathize with you and appreciate your preference for more tranquil accommodation. However, it is our goal to provide all our guests with the opportunity to enjoy a splendid holiday and we try our very best to combine lively attractions with peaceful ones so that all our guests including those with the desire to solely relax are also able to do so. We regret that it was not the impression that you received.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

We thank you for taking the time to share your impressions of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Cancun and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

We would like to express our appreciation for your positive rating of Iberostar Selection Cancun.We are delighted to know that the service provided by our wonderful staff has exceeded your expectations.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you for choosing Iberostar Selection Cancun for your recent holiday. Our main goal is always to provide a fantastic experience to all our guests and we are saddened to read that we were not able to meet your expectations.On the other hand,it is important to say that Iberostar Hotels & Resorts takes the safety and well-being of our guests very seriously. Therefore, we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our team of Chefs daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests.In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Also, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction .We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.We thank you for taking the time to send us your invaluable feedback and hope that you had a good journey home. Best regards,