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Overview of Hotel Sueno Maya

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View from Room
View from Room
In-room safe, free WiFi
In-room safe, free WiFi

Hotel Sueno Maya

2 out of 5

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationNorte Beach6 min walk
    Popular LocationCocal Beach7 min walk
    AirportIsla Mujeres, Quintana Roo (ISJ)6 min drive
    Popular LocationDolphin Discovery9 min drive

Choose dates to view prices

Family Room, Multiple Beds, Non Smoking, Kitchenette

5/5 guest room rating
  • 376 sq ft
  • Sleeps 4
  • 3 Double Beds

Basic Room, 1 Double Bed, Kitchenette

3.8/5 guest room rating
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Basic Room, 1 Double Bed, Kitchenette

No guest room rating
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Balcony, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Basic Room

No guest room rating
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Family Room, 1 Bedroom, Kitchenette

  • 430 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Basic Room, 1 King Bed, Balcony

5/5 guest room rating
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Economy Room, 1 Double Bed

4/5 guest room rating
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Basic Room, Non Smoking, Kitchenette

5/5 guest room rating
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Room, Kitchenette, Ground Floor

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About this area

Isla Mujeres

Located in Isla Mujeres, Hotel Sueno Maya is in the city center and near the beach. Dolphin Discovery is a popular attraction and the area's natural beauty can be seen at Norte Beach and Garrafon Natural Reef Park. Cancun Interactive Aquarium and Costa Occidental de Isla Mujeres National Park are also worth visiting. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Norte Beach - 6 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • Cocal Beach - 7 min walk
  • Dolphin Discovery - 9 min drive
  • Joysxee Floating Bottle Island - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 121 min drive

Restaurants

  • Loncheria El Poc Chuc — 3 min walk
  • Q Bravo — 3 min walk
  • Picus — 3 min walk
  • Qubano — 3 min walk
  • Angelo — 3 min walk

About this property

Hotel Sueno Maya

Hotel in Isla Mujeres, walk to Norte Beach
This smoke-free hotel features express check-out and free WiFi in public areas. All 18 rooms offer free WiFi, rainfall showerheads, and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, safes, and showers.
Hotel Sueno Maya offers 18 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • No elevators

Guest services

  • Daily housekeeping
  • Front desk (limited hours)

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils

More

  • Safe

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 3 PM - 9 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - IVA
This property accepts cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sueno Maya Isla Mujeres
Hotel Sueno Maya
Sueno Maya Isla Mujeres
Sueno Maya
Hotel Sueno Maya Hotel
Hotel Sueno Maya Isla Mujeres
Hotel Sueno Maya Hotel Isla Mujeres

Frequently asked questions

Can I cancel my reservation for free at Hotel Sueno Maya and receive a full refund?
Yes, Hotel Sueno Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Sueno Maya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Sueno Maya?
As of Apr 15, 2021, prices found for a 1-night stay for 2 adults at Hotel Sueno Maya on Apr 16, 2021 start from CA $44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Sueno Maya pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Sueno Maya?
This hotel doesn't offer parking.
What time is check-in at Hotel Sueno Maya?
Check-in is from 3 PM - 9 PM.
What time is check-out at Hotel Sueno Maya?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Hotel Sueno Maya located?
Located in the heart of Isla Mujeres, this hotel is within a 15-minute walk of Norte Beach and Garrafon Natural Reef Park. Dolphin Discovery and Punta Sur are also within 6 mi (10 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 49 out of 122 reviews
5 - Excellent 40%
Rating 4 - Good. 55 out of 122 reviews
4 - Good 45%
Rating 3 - Okay. 13 out of 122 reviews
3 - Okay 11%
Rating 2 - Poor. 4 out of 122 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 122 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel on a quiet street. My room personally had a beautiful view of the ocean. Staff were super helpful and accommodated a change I needed to make to my booking. I also left a dress by mistake and they helped at getting this back.
Stayed 3 nights in Mar 2021

3/5 Okay

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Great architecture. Typical upkeep as you see on the island, however a few items were broken like the lights on the balcony. When I arrived I had to ask for the usual set of towels and no water was supplied. I am thankful the hot water was plentiful and the AC worked great. However my friends on the island made it clear I overpaid for this location.
Stayed 6 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place close to beach
Very nice hotel and very affordable Thr bed was comfy
Stayed 1 night in Dec 2020

5/5 Excellent

Stayed 4 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great beds and AC. Little kitchenette was nice. Shower pressure was pretty low. Very great value overall
Stayed 7 nights in Dec 2020

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