Title: Hotel Imperial Laguna Faranda - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=83587&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Imperial Laguna Faranda Travelers can enjoy outdoor dining experiences and championship golf at this Cancun retreat, then spend evenings relaxing poolside amid tropical gardens ## Photo gallery for Hotel Imperial Laguna Faranda ![Lake - Hotel Imperial Laguna Faranda (Cancun)](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/3cecc662.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/5f0ca0cf-6625-4ad2-841f-41f9a280c9dd-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Front of property - Hotel Imperial Laguna Faranda (Cancun)](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/1009b845.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 8:00 AM to 8:30 PM, sun loungers - Hotel Imperial Laguna Faranda (Cancun)](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9a9c72e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Room, Balcony, Lagoon View - Hotel Imperial Laguna Faranda (Cancun)](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9d63c0a1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Imperial Laguna Faranda blends Cancun's vibrant energy with French elegance. Guests enjoy the 9-hole golf course, relax at the outdoor pool with sun loungers, and savor fine cuisine at La Palapa Belga. The property offers car rentals and free WiFi throughout. ## Reviews 6.4 ## Popular amenities - Breakfast included - Parking included - Free WiFi - Air conditioning - Housekeeping ## Room options ### Check availability for these dates Tonight [Mar. 19 - Mar. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 20 - Mar. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Quadruple Room Superior ![In-room safe, individually furnished, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/b492163f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Superior - 484 sq ft - Sleeps 4 ### View all photos for Quadruple Room Standard ![In-room safe, individually furnished, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/43c2a4bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 215 sq ft - Sleeps 4 ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/8c696f1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - City view - 398 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Classic Room, Balcony, Lagoon View ![Classic Room, Balcony, Lagoon View](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/883d07fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Balcony, Lagoon View - Garden view - 431 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/980000/978800/978748/6840a1fd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Smart Cancun The Urban Oasis Downtown Cancun - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 1,001 reviews CA $99 CA $127 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information?chkin=2026-3-23&chkout=2026-3-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=35bebd18-3613-4f97-ba27-13c622266c4f&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - 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Pool - Breakfast included - All-inclusive - Spa 7.8 Good 49 reviews CA $474 CA $580 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Cancun-Hotels-Secrets-Mirabel-Resort-Spa-Adults-Only-All-Inclusive.h3147.Hotel-Information?chkin=2026-4-8&chkout=2026-4-9&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=35bebd18-3613-4f97-ba27-13c622266c4f&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information) ## About the area Located in Zona Hotelera, a neighborhood in Cancun, Hotel Imperial Laguna Faranda is in the entertainment district and on the waterfront. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Playa Tortugas. Cancun Convention Center and La Isla Shopping Mall are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13309%2C-86.75745&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2mKv_fknSgFVAaqA00Zytfsam3A=) Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500 ### What's nearby - ![Hermosa Laguna Nichupte de agua Salada y color hermosas ](https://images.trvl-media.com/place/179995/87a37650-106b-4915-9d83-11c3469d9d6d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nichupté Lagoon 2 min walk \- 0.2 km - ![Playa Tortuga showing a bay or harbour, swimming and general coastal views](https://images.trvl-media.com/place/6075636/aaf67bb0-f567-44f3-be8e-0638a51c9ed7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tortuga Beach 19 min walk \- 1.6 km - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 3 min drive \- 1.8 km - Cancun Golf Club at Pok Ta Pok 6 min walk \- 0.6 km - Cancun Convention Center 17 min walk \- 1.5 km ### Getting around - Cancun Intl. Airport (CUN) 25 min drive ### Restaurants - Club InterContinental (Club Lounge) 6 min walk - The Surfin Burrito 6 min drive - El Patio 12 min walk - Campo de Golf Pok-Ta-Pok 11 min walk - Taqueria Los Chachalacos 3 min drive ## About this property ### Hotel Imperial Laguna Faranda Hotel near Cancun Convention Center Located close to Tortuga Beach and La Isla Shopping Mall, Hotel Imperial Laguna Faranda provides free continental breakfast, an adjacent golf course, and a terrace. Free WiFi in public areas is available to all guests, along with a garden and car rentals on site. Additional perks include: - An outdoor pool along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), an elevator, and outdoor furniture - A 24-hour front desk, a front-desk safe, and laundry services Room features All 62 individually furnished rooms feature comforts such as air conditioning, as well as amenities like safes and free bottled water. Other amenities include: - Bathrooms with showers and free toiletries - TVs with satellite channels - Balconies, free extra beds, and daily housekeeping ## Similar properties ![Poolside bar](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/88857c66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,843 reviews CA $111 CA $144 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/de0a603a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - On private beach - Pool - Spa - Kids pool 7.4 Good 1,004 reviews CA $129 CA $165 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=5823727&PinnedHotelID=5823727&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/cd487e05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Urban Cancun & Beach Club Downtown Cancun - 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Street parking available - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 10:00 AM ### Things to do - 9-hole adjacent golf course - Outdoor pool ### Family friendly - Free rollaway/extra bed - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - On a lake - Outdoor furniture - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 3 floors - 4 buildings - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning - Desk - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.80 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 8:00 AM to 8:30 PM ### Property is also known as Celuisma Imperial Laguna Celuisma Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Cancun Celuisma Imperial Laguna Hotel Cancun Celuisma Laguna Imperial Hotel Imperial Laguna Imperial Laguna Imperial Laguna Hotel Celuisma Imperial Laguna Cancun Hotel Cancun Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Beach House Imperial Laguna Faranda Hotels Cancun Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Imperial Laguna Faranda Cancun Imperial Laguna Faranda Hotel Hotel Imperial Laguna by Faranda Cancun Cancun Hotel Imperial Laguna by Faranda Hotel Hotel Hotel Imperial Laguna by Faranda Hotel Imperial Laguna by Faranda Cancun Celuisma Imperial Laguna Hotel Beach House Imperial Laguna by Faranda Hotels Imperial Laguna Faranda Cancun Imperial Laguna Faranda Cancun Hotel Imperial Laguna by Faranda Hotel Imperial Laguna Faranda Hotel Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Hotel Cancun ## Frequently asked questions ### Does Hotel Imperial Laguna Faranda have a pool? ### Is Hotel Imperial Laguna Faranda pet-friendly? ### How much is parking? ### What time is check-in at Hotel Imperial Laguna Faranda? ### What time is check-out at Hotel Imperial Laguna Faranda? ### Does Hotel Imperial Laguna Faranda provide a shuttle to the airport? ### Where is Hotel Imperial Laguna Faranda located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Imperial Laguna Faranda Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.4 Cleanliness ### 7.2 Location ### 6.8 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 156 8 - Good 209 6 - Okay 193 4 - Poor 117 2 - Terrible 158 ## Reviews Verified ### 10/10 Excellent #### Larissa Feb 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great place and staff! ##### Larissa Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Rohit Kamalakar Jan 28, 2026 Liked: Amenities, property conditions & facilities Excellent service ##### Rohit Kamalakar Stayed 3 nights in Jan 2026 Verified ### 4/10 Poor #### Gustavo Mar 16, 2026 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities There's parking only for 5 vehicles and there's no parking on the street so if you're driving you're in trouble, one night the toilet started leaking and they have to call the plumber to fix it, i didn't have cable tv or internet the 5 nights that I was there, the ac is good ##### Gustavo Stayed 5 nights in Mar 2026 Verified ### 10/10 Excellent #### Ampelio Dec 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Service was top notch ##### Ampelio Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Edith Nov 14, 2025 Liked: Cleanliness, staff & service, amenities Nice staff and clean rooms ##### Edith Stayed 1 night in Nov 2025 Verified ### 4/10 Poor #### Gustavo Mar 16, 2026 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Parking is only for 5 vehicles, and there is no parking on the street so that's a problem if you're driving, the first night there the toilet started leaking, so they have to call the plumber to fix it, the ac is good but the 6 days that i was there i didn't have any cable tv and internet, and the water pressure on the shower was pretty week , and i have to say after all this that i congratulate the ladies who clean the rooms it's a 10 + for them, thankyou very much to them, and some office personal is pretty rude. ##### Gustavo Stayed 6 nights in Mar 2026 Verified ### 8/10 Good #### Claire Jan 9, 2026 Liked: Cleanliness, staff & service, property conditions & facilities No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean ##### Claire Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Isela Dec 2, 2025 Liked: Cleanliness Room was very clean and spacious. The furniture on the balcony is dated and could be updated. Staff at the reception area were very nice and attentive. Great place to stay if your loooking for a quiet place away from the touristy part of Cancun yet not too far away if you want to join the fun. ##### Isela Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Alexander Anthony Jan 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the beach ##### Alexander Anthony Stayed 8 nights in Dec 2024 Verified ### 8/10 Good #### Maria Apr 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet area and family friendly ##### Maria Stayed 5 nights in Mar 2024 Verified ### 8/10 Good #### Jonathan Wood- Nov 25, 2023 Liked: Staff & service, amenities, property conditions & facilities The location and value for money. ##### Jonathan Wood- Stayed 7 nights in Nov 2023 Verified ### 10/10 Excellent #### gary Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels. ##### gary Stayed 4 nights in Dec 2024 Verified ### 8/10 Good #### Martin Feb 9, 2024 Liked: Staff & service As we had gotten there a few hours early for our check in the friendly staff let us park our car so we could walk and get something to eat before checking in. Place was clean enough and in a nice enough location to get to food and other things to do. Wish we had time to go use the pool as it looked nice and refreshing. ![](https://a.travel-assets.com/ugc/hotel-reviews/367001DE22C2E3BBB388CB68B2321616C7E39EC91707515056238.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D2FA6FEC11A2F5BE457F156D7A325681981252751707515050827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Martin Stayed 2 nights in Feb 2024 Verified ### 2/10 Terrible #### Shahram Apr 30, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free. ##### Shahram Stayed 1 night in Apr 2025 Verified ### 4/10 Poor #### Wanda May 5, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice. ##### Wanda Stayed 8 nights in Apr 2025 Verified ### 6/10 Okay #### Eynar Mar 24, 2024 Disliked: Cleanliness, staff & service, room comfort #### Poor costumer service, poor housekeeping Not so good experience, specially with housekeeping and the people up front. They never clean/ sweep my villa. All they did was put new towels, they even took away the bed liners never replaced them bad service in general. The location was very convenient 5 minutes away from the main strip also outside the villa by the pool was ok. ##### Eynar Stayed 6 nights in Mar 2024 Verified ### 4/10 Poor #### David Aug 21, 2024 Disliked: Cleanliness, amenities, property conditions & facilities The property was good in that the pool and water view were nice. But the inside of the rooms smelled strongly of mold/mildew. The showers were massively underpowered and not cleaned much, just the floors and walls, rather than the actual shower head. The toilet didnt flush properly at all, I got lucky to get anything to actually flush twice out of five days of regular use. The overall care to the doors and furniture is okay, the frame of the main door to the hotel room shifted out of place if you pulled on the door, but not quite to the point where it broke open. There was also a random door that looked like it had been pried open before, but it was locked and I could not know what was behind it. Finally, when arriving, we were sent to a room right next to the lobby and front door, which had two beds instead of the one bed we asked for, and it wasn't cleaned yet at all. Beer cans and bottles were strewn about and the beds hadn't been made at all. They did respond quickly with that but the service man didn't even say anything about it, he just walked in, looked at it, clicked his tongue in disappointment, and led us to another room that was suitable. Didn't mention anything about it like apologizing once. Otherwise the response from everyone in the building was proper and cordial. It seemed the service for our room to replenish everything was on an every other day basis as well. Wasn't a big deal for us, but just a good detail. ##### David Stayed 4 nights in Aug 2024 Verified ### 2/10 Terrible #### Ehteshamuddin Feb 10, 2026 Disliked: Cleanliness, property conditions & facilities Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to. ##### Ehteshamuddin Stayed 2 nights in Jan 2026 Verified ### 4/10 Poor #### Vivek Dec 5, 2025 Liked: Property conditions & facilities Disliked: Cleanliness, amenities Room needs upgrades and needs to be fixed up. ##### Vivek Stayed 1 night in Nov 2025 Verified ### 2/10 Terrible #### Vinod Dec 6, 2025 Disliked: Amenities, property conditions & facilities They dont even have basic facilities like wifi no wifi inside your room they will just fool you just mentioning in the specifications and no security. ##### Vinod Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Rommane Mar 27, 2024 Liked: Staff & service, room comfort Disliked: Cleanliness I enjoyed my stay would stay there again . ##### Rommane Stayed 7 nights in Mar 2024 Verified ### 4/10 Poor #### Keith Aug 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I do not recommend this hotel. ##### Keith Stayed 1 night in Aug 2025 Verified ### 2/10 Terrible #### Brooke Nov 29, 2025 Disliked: Cleanliness, amenities, property conditions & facilities DO NOT stay here. There were bugs in the room, looked like bed bug stained mattress - we couldn’t see any live ones but were not certain there weren’t any - and mould on the mattress. The patio door did not lock or close fully, the safe didn’t even have a lock on it. The door to the room didn’t have a manual internal lock and there was enough space to see through to the hallway through the door - I’m surprised no one tried to break in. There was also some kind of rave all night through till the next late morning from somewhere nearby (maybe across the water) and it was so loud and the bass was shaking our room. Hardly slept. Worth spending more money elsewhere. ![](https://a.travel-assets.com/ugc/hotel-reviews/fccf4a6f-fefc-4a78-906b-76a2125ab6c0-1764449177270.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2d5fcd80-9740-47ee-8e93-ef7de0457325-1764449177369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brooke Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Sangita Aug 25, 2025 Disliked: Property conditions & facilities Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition ##### Sangita Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### Rosa Mar 5, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water ##### Rosa Stayed 6 nights in Feb 2024 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > - [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > - [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > - [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > - [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > - [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > - [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > - [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information)