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Hotel Hacienda de Castilla

Photo gallery for Hotel Hacienda de Castilla

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, down comforters, in-room safe, desk

Overview of Hotel Hacienda de Castilla

Hotel Hacienda de Castilla

3 out of 5

3.5/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

Explore the area

  • Popular LocationSéptimo Día Adventist Church4 min walk
  • Popular LocationMercado 2313 min walk
  • Popular LocationBenito Juarez Municipal Building3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

Choose dates to view prices

About this area


Located in Cancun, Hotel Hacienda de Castilla is in the city center. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Tortuga Beach. Looking to enjoy an event or a game while in town? See what's happening at Fernando Toro Valenzuela Stadium or Andres Quintana Roo Stadium.

What's nearby

  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 13 min walk
  • Cristo Rey Church - 2 min drive
  • Benito Juarez Municipal Building - 3 min drive
  • Las Palapas Park - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive


  • La Hija de Villa — 1 min walk
  • Coapenitos — 14 min walk
  • Los Bisquets Bisquets Obregón — 15 min walk
  • Las Quekas — 18 min walk
  • La Fonda del Zancudo — 19 min walk

About this property

Hotel Hacienda de Castilla

3-star Cancun hotel in Downtown Cancun, near Puerto Cancun Marina Town Center
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, a business center, a children's pool, and a meeting room are onsite. All 43 rooms offer free WiFi, room service, and LED TVs with cable channels. Guests will also find down comforters, free local calls, and hair dryers.
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–noon: MXN 90 for adults and MXN 65 for children
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool


  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)


  • Designated smoking areas
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter


  • Free toiletries
  • Hair dryer
  • Shower
  • Towels


  • 32-inch LED TV
  • Cable channels
  • Premium channels


  • Desk
  • Free local calls
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 100 per pet, per night
2 per room (up to 44 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 90 for adults and MXN 65 for children (approximately)
  • Airport shuttle fee: MXN 1000 per room (roundtrip)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 128 out of 601 reviews
5 - Excellent 21%
Rating 4 - Good. 213 out of 601 reviews
4 - Good 35%
Rating 3 - Okay. 150 out of 601 reviews
3 - Okay 25%
Rating 2 - Poor. 62 out of 601 reviews
2 - Poor 10%
Rating 1 - Terrible. 48 out of 601 reviews
1 - Terrible 8%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and so helpful. If you’re wanting to experience more of a local feel this place was perfect. Smaller and personal. The front desk gave us easy to understand directions and great ideas on where the better places to go. The property is very close to the bus line and so we were able to navigate easily without knowing much of the area because of how helpful everyone was. The restaurant was very helpful and great with our likes. My son likes hamburgers and they had the best ones. When he didn’t eat the tomato, the next time we got a hamburger he just didn’t put one on without us saying anything. The whole hotel was out to please. Very pleasant and the staff made this trip an enjoyable one. I would definitely love to go back and stay there. Personable and helpful and we could tell that they wanted us to be there and appreciated us. Very good feeling to support the smaller properties instead of the big resorts. I would recommend to anyone that wants to really experience Cancun. Extra thanks to the guys at the front desk for all their help and making our vacation great.
Stayed 4 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service
The staff were friendly, helpful and efficient at their duties, the rooms and facilities within were fine and kept in clean working condition. The restaurant I used for a time but found it wanting in the menu and price,however as always the staff were friendly and helpful. I would certainly return for the value for money offered.
Stayed 15 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice, great bargain for the money. The rooms and property are sanitized and clean. No Frills accommodations that met all my needs. Friendly helpful staff. There's a small Cafe Restaurant, pool, pool table and game area. Rooms have air conditioning
Stayed 1 night in May 2021

2/5 Poor

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well kept the hallways and rooms or smelly.the amenities are the most basic or none. The location is not close to anywhere interesting there aren't any close by things to do. There are no coffee makers no microwaves no refrigerators no cups one has to pay for hot water to make baby milk. However the staff are very helpful as usual in Mexico and they will go out of their way to try to make their guess happy with their limited capacity. Owner should reinvest some money into the property instead of just receiving and running the property down
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful . We loved our stay here and are planning to return soon . The food is great and prices are affordable too . It is close to main transportation by bus system , and taxi service right at the hotel and they tell you upfront and don’t change their prices depending your destination or time of day like other taxis at the tourist spots . I recommend trying the local restaurants in walking distance too , amazing people !
Stayed 6 nights in Mar 2021