Title: Hotel Chi Ibal Hu Cancun - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Chi Ibal Hu Cancun Downtown Cancun's vibrant energy surrounds travelers at this welcoming hotel where staff members help craft personalized adventures in the city ## Photo gallery for Hotel Chi Ibal Hu Cancun ![Deluxe Studio Suite, 1 King Bed - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/efaec852.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Studio Suite, Multiple Beds - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/93f4e40e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite, Multiple Beds - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/d9641b7c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/c8edb746.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Chi Ibal Hu Cancun (Cancun)](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/d094afff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Chi Ibal Hu Cancun is in downtown's bustling center, offering travelers a lively base to explore the city. Guests enjoy free WiFi, while the 24-hour front desk provides tour arrangements, ticket assistance, and concierge services to enhance the Cancun experience. ## Reviews 5.2 ## Popular amenities - Free WiFi - Air conditioning - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=71534571&PinnedHotelID=71534571&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Studio Suite, 1 King Bed ![Deluxe Studio Suite, 1 King Bed](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/6b3adb51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Private bathroom Wardrobe or closet - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Studio Suite, 2 Twin Beds ![Deluxe Studio Suite, 2 Single Beds](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/e6e406fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 2 Twin Beds ### Highlights Individually furnished Individually decorated Air conditioning Private bathroom Wardrobe or closet - 323 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Studio Suite, Multiple Beds ![Deluxe Studio Suite, Multiple Beds](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/93f4e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, Multiple Beds ### Highlights Individually furnished Individually decorated Air conditioning Private bathroom Wardrobe or closet - 377 sq ft - Sleeps 3 - 1 Twin Bed and 1 Double Bed ### View all photos for Deluxe Studio Suite, 1 Double Bed ![Deluxe Studio Suite, 1 Double Bed](https://images.trvl-media.com/lodging/72000000/71540000/71534600/71534571/90acf1ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 Double Bed ### Highlights Individually furnished Individually decorated Air conditioning Private bathroom Wardrobe or closet - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Chi-Ibal-Hu-Cancun.h71534571.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Chi-Ibal-Hu-Cancun.h71534571.Hotel-Information) ## About the area Downtown Cancun, a neighborhood in Cancun, is home to Hotel Chi Ibal Hu Cancun. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Xoximilco and Extreme Adventure are also worth visiting. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16911%2C-86.83510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=k1-je-Grp9ugME-FsDcDkTYF9zE=) C. 35 Nte. 63, Cancun, QROO, 77513 ### What's nearby - Mercado 28 11 min walk \- 1.0 km - Mercado 23 12 min walk \- 1.1 km - Las Palapas Park 16 min walk \- 1.4 km - Plaza 28 18 min walk \- 1.5 km - Cancun Mall 4 min drive \- 2.8 km ### Getting around - Cancun Intl. Airport (CUN) 23 min drive ### Restaurants - Mr. Lunch 8 min walk - El Pocito 2 min walk - Las Tortas de Cochinita 1 min walk - CLIPPER IV. El Popular Chino Chavez 3 min walk - Taqueria los 3 Reyes 2 min walk ## About this property ### Hotel Chi Ibal Hu Cancun Hotel near Ultramar Ferry Puerto Juárez Located close to Plaza Las Americas, Hotel Chi Ibal Hu Cancun has plenty to offer. Guests can connect to free in-room WiFi. Additional perks include: - Tour/ticket assistance, concierge services, and a 24-hour front desk Room features All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as amenities like free WiFi. 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Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Chi Ibal Hu Cancun Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.8 Cleanliness ### 4.6 Amenities ### 5.8 Staff & service ### 4.6 Property conditions & facilities 10 - Excellent 40 8 - Good 22 6 - Okay 21 4 - Poor 10 2 - Terrible 84 ## Reviews ### 10/10 Excellent #### Alain Feb 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay. ##### Alain Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Vivia Mar 4, 2024 Liked: Cleanliness, staff & service Shops are nearby ##### Vivia Stayed 3 nights in Feb 2024 ### 8/10 Good #### Vivia Mar 9, 2024 Liked: Staff & service, amenities It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita ##### Vivia Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Luz Jan 29, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly. ##### Luz ### 10/10 Excellent #### Jesus Jorge Sep 30, 2025 Liked: Cleanliness, staff & service, amenities Good ##### Jesus Jorge Stayed 1 night in Sep 2025 ### 6/10 Okay #### Rocky May 17, 2024 Disliked: Property conditions & facilities Staff are nice. ##### Rocky Stayed 4 nights in May 2024 ### 4/10 Poor #### Jesus Guillermo Jul 16, 2025 Disliked: Staff & service water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights ##### Jesus Guillermo Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Hortencia Aug 18, 2025 Disliked: Cleanliness, amenities, property conditions & facilities They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b0662d-4f8d-4087-9e1e-a49e6a7a2288-1755497923213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hortencia Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Grant Aug 6, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here. ##### Grant Stayed 1 night in Jul 2024 ### 2/10 Terrible #### James Apr 15, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Do Not Stay Here. Really terrible ##### James Stayed 2 nights in Apr 2024 ### 8/10 Good #### Manuel Jun 18, 2023 Good ##### Manuel Stayed 1 night in Jun 2023 ### 2/10 Terrible #### mario Jul 8, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was in deplorable condition and look nothing like the photos provided ##### mario Stayed 7 nights in Jun 2024 ### 2/10 Terrible #### Paul Dec 30, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls… ##### Paul Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Jerome Feb 15, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back. ##### Jerome Stayed 4 nights in Feb 2024 ### 2/10 Terrible #### Maria Mar 26, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area ##### Maria Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Enrique Jan 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good! ##### Enrique ### 2/10 Terrible #### Cindy Aug 27, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Dirty place unsafe room door you can't sleep thinking on your security ##### Cindy Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Florencia Dec 28, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible Nothing to do with the pictures that they show in the web site. It was full of ants and dirty! ##### Florencia Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Lee May 15, 2023 Disliked: Amenities, property conditions & facilities The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay. ##### Lee Stayed 1 night in May 2023 ### 10/10 Excellent #### Vivia Mar 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Did not like the smell air smell nasty ##### Vivia Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### benjamin Jan 31, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap. ##### benjamin Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Xavier Nov 15, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible ##### Xavier Stayed 2 nights in Nov 2021 ### 2/10 Terrible #### MARIA DE LUCERO May 11, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me ##### MARIA DE LUCERO Stayed 1 night in May 2023 ### 2/10 Terrible #### alicia Dec 14, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them ##### alicia Stayed 10 nights in Dec 2023 ### 2/10 Terrible #### Margarita Dec 24, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. 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