3 outdoor pools, pool umbrellas, sun loungers
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Reviews of OCEAN VIEW CANCUN ARENAS

3 out of 5
OCEAN VIEW CANCUN ARENAS
Cancun, QROO

Reviews

6.6
Rating 10 - Excellent. 55 out of 328 reviews" "
Rating 8 - Good. 101 out of 328 reviews" "
Rating 6 - Okay. 78 out of 328 reviews" "
Rating 4 - Poor. 52 out of 328 reviews" "
Rating 2 - Terrible. 42 out of 328 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es un hotel súper limpio, cómodo, con comida muy rica y el servicio de primera. Con vista al mar y al muelle está precioso es mi segunda estadía en este hotel y creo que no será la última.
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
For English speaking people, this is not your place. I wouldn’t go back, that is why we left after one night and stayed elsewhere
Stayed 4 nights in Nov 2023

6/10 Okay

Italo

Disliked: Cleanliness
Stayed 4 nights in Sep 2023

2/10 Terrible

Sachin

Disliked: Cleanliness, property conditions & facilities
This place is a dump. End of story.
Stayed 1 night in Sep 2023

2/10 Terrible

Glenroy, Las Vegas

Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel staff made the check in and entire stay experience as if they were doing me a favor by allowing me to stay there without realizing I am the customer and choose to stay there and paid to stay there. Their hotel rules for such a mediocre property and limited everything around it is not fitting or up to standard. I will say though, I was given a free upgrade which I appreciated because the initial room was less than desirable. On my second night, the room was leaking water coming from the roof and no one spoke English to of assistance, no manager was also available. The hotel balcony door did not have proper lock, however they made you sign a waiver at the counter to release them from liability in case your room was broken into
Stayed 2 nights in Aug 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. It was the worst place I stayed at. I booked another resort the next day!!!!
Stayed 5 nights in Jul 2023

8/10 Good

Manprit

In a good area.
Stayed 5 nights in Jul 2023

10/10 Excellent

Ashley Breanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful! The staff were very helpful and kind, the room was very clean and the pool was beautiful. The food was also great with lots of options!
Stayed 6 nights in Jun 2023
Response from Ocean View Cancun Arenas on Jul 14, 2023
Hi Ashley We are very happy that your stay with us has been pleasant. We hope you visit us soon. :)

4/10 Poor

genaro ochoa

Travelled with family
Disliked: Cleanliness
I wasn’t happy with everything
Stayed 5 nights in Feb 2023

4/10 Poor

Maksim

4/10 Poor

Steven

Disliked: Amenities
The basic property was okay. Room was clean- had a/c and a tv. However, no microwave,coffee maker , ice machines and a tiny elevator. Shower was a dribble of water and not very hot. Noisy pool area and hard to find lounge chairs.

8/10 Good

cesar alonso

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's in good area. easy for transportation. Not a very good hotel but it's aceptable .
Stayed 7 nights in Sep 2022

2/10 Terrible

Maria de Lourdes

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Better communication between hotel and Expedia.
Stayed 7 nights in Jul 2022

4/10 Poor

Sandra

Disliked: Staff & service, amenities, property conditions & facilities
The staff was very arrogant, the food small portions, no variety…. Beside I paid extra for a ocean view room and I got a room that I can’t even see the ocean.💔😔 I believe if people want to have a very nice vacation pay a little bit more dollars and get into better hotel, with more professional service…
Stayed 5 nights in Nov 2021

4/10 Poor

Serra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was very disappointing. It was outdated. The beach was terrible. The meals were very bad. The only good thing was the staff. The staff was really nice and helpful.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has beautiful beach and pools. Needs more staff to keep the Playa 1 area clean
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Few points, the wifi was terrifible, mostly native (local) or originated clients, only few people would speaks or understand fluently english, but other then that everything was fine. No Premium alcohols.
Stayed 10 nights in Jun 2021

4/10 Poor

Verified traveller

Stayed 7 nights in Apr 2021

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Need to improve room conditions and elevators, stares are not clearly marked second elevator broken.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading so many negative reviews, I was pleasantly surprised at the overall quality of my experience. I recommend this Holiday Inn.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No towels, AC was not working and Hair blower but everything else was okay.
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2019

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean hotel, reasonable pricing and friendly staff. Great location to stay 😊
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location. Friendly Staff. Beautiful beach and pool
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very poor Wifi. Shower unclean. Curtains very dirty
Stayed 1 night in Feb 2019

6/10 Okay

Liliana

Disliked: Cleanliness, property conditions & facilities, room comfort
positive feedback of my stay
They allow pets which is great but they charge me at the hotel for my pet, which I thought, was included in the room fee. Furniture is old and the sofa was stained. The room was not really clean (floor). They were nice but nothing for free. The buffet was nothing impressive. Regular simple. They should offer more local seafood, fruits, options. I would stay again as it has the little private beach and accepts pets but I would like this facility to be more comfortable and better cleaned.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room , quantity of service
Use less hotel bathroom not cleaned no hot water staff is useless they talk rude will never stay in this hotel again They should close down this hotel
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
The beach was nice, service should’ve been much better as all holiday Inn hotels provide.
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It is incredible they called this place holiday inn, the service is very poor and they do not said that , we will be overcharge for almost anything
Stayed 1 night in Dec 2018

4/10 Poor

Bryan, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Wifi was terrible, I had to book a really big room for 1 person only and no breakfast or food was included in a $160+ per night room. Coffee tasted bad **There was no hot water in the room.**, someone from maintenance tried to fix that and open the pipes to get hot water into my room to no avail. Overall do not recommend go to the hotel next to it, its way better for 1/3 of the price.
Stayed 3 nights in Sep 2018

2/10 Terrible

maria teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worked well for us.
Not close to stores and restaurants. Bus system easy to use from Hotel. breakfast bar good. snack bar could improve staff very friendly and helpful. Shuttle van nice beach area small 2 nice pools
Stayed 2 nights in Feb 2018

6/10 Okay

Cruz

Pressured
Place was outdated

6/10 Okay

Barbara O

Liked: Cleanliness
New staff poorly trained
Stayed 1 night in Jan 2018
Response from Yemil Salas on Feb 6, 2018
Dear Barbara, I would like apologize for the inconvenience with our staff. We appreciate that you brought your experience to our attention, it will be review for enhancement. Please, give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Yemil Salas Operations Manager

8/10 Good

selene, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel bt the beach great location
We love their New Year dinner celebration,nice staff,great food,night show .we had a great time
Stayed 4 nights in Dec 2017
Response from Yemil Salas on Feb 6, 2018
Dear Selene, I am happy to know you enjoyed our New Year dinner celebration!! We are committed to providing our guests with the highest quality services and facilities, and I'm sure our staff would love to hear about your comments because they'll see that all our efforts to achieve our guests’ satisfaction have been worth it. Thank you very much for choosing us, we look forward to welcoming you again very soon! Sincerely, Yemil Salas Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice and close to the beach, staff was friendly.
The staff was great and very warm - they tried to work with me as I don't understand Spanish very well.
Stayed 2 nights in Jan 2018
Response from Yemil Salas on Feb 6, 2018
Dear Guest, I am pleased to know that you found the level of service from our staff to be great. Your loyalty and support to the hotel is very important to us and we look forward to welcoming you back. We are sorry because the pool was cold. Thank you very much for your comments and for choosing us. Sincerely, Yemil Salas Operations Manager

6/10 Okay

Heena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from Yemil Salas on Feb 6, 2018
Estimada Henna, A nombre de toda la familia Holiday Inn Cancun Arenas le agradecemos por elegirnos como su hotel de preferencia. Ha sido un verdadero placer atenderle y esperamos volver a tener el gusto de darle la bienvenida muy pronto. Saludos cordiales, Yemil Salas Gerente de Operaciones

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not exactly satisfied.
They didn't have shuttle service from the airport. Which I didn't like. But the service was good. I like their swimming pools, and The place it's beautiful, but the ocean water is greenish yellow, which I didn't like.
Stayed 1 night in Dec 2017
Response from Yemil Salas on Feb 6, 2018
Dear Andrew, We are pleased to know you enjoyed our services and swimming pools. We are committed to providing our guests with the highest quality services and facilities! Thank you very much for your comments and for choosing us. Sincerely, Yemil Salas Operations Manager operaciones@cancunarenas.com.mx

4/10 Poor

Ruby, Canada

Liked: Cleanliness
Disliked: Property conditions & facilities
WiFi is Terrible
Almost impossible to get WiFi in your room. Had to go down to the lobby and even there it was choppy & extremely slow. Hotel staff said there was nothing they could do about it and that I should go to Walmart and buy a data card for my laptop. They claim to give you free WiFi but they might as well not have it at all. If you will need a reliable internet connection during your trip don't stay at this hotel.
Stayed 3 nights in Nov 2017
Response from Yemil Salas on Dec 3, 2017
Dear Ruby, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS. I would like to start by apologizing to you for the inconveniences you faced during your stay with WiFi, it will be shared with our hotel's management for review for enhancement. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. It would be an honor to host your holiday once again, we hope that you will provide us with the opportunity to show you first hand the improvements that you helped us to achieve and at the same time you will experience the level of excellence that you truly deserve. Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me. Sincerely, Yemil Salas Operations Manager operaciones@cancunarenas.com.mx

10/10 Excellent

Zenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

8/10 Good

Enrique H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad weather, but perfect vacations
friendly staff and good service
Stayed 5 nights in Aug 2017

6/10 Okay

Olga, New York

Nice
They don't put enough towels we were 4 they gave us only 1 towel diary
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a beach, but it's not a nice one. Location is ok, not great.

10/10 Excellent

liem, nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly very convenient the bus, beach, downtown and prices. I like it and in the future I would be come back enjoy
Wonderful time when we were there.

6/10 Okay

Verified traveller

Disliked: Room comfort
ok for stopover stay but not for long stay
The bed is like sleeping on a rock, the food is not appetizing at all, won't stay there again

2/10 Terrible

Adam, United States

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not sure its worth your money... Horrid Management
I was impressed with the housekeeping staff. Top notch, did a fantastic job, and worked very hard. They even went so far as to make adorable animals every day from the towels. It was fun. THE MANAGEMENT: So, lack of any communication by management. Rude at every turn. I understand there is a language barrier, but even with the nicest man of the bunch, if they didn't explicitly understand your question, they would begin to raise their voice, and give you glaring looks. It was not very welcoming. I was under the impression I had breakfast included with my visit.... apparently not. I found this out as the staff chased me down, screaming, and rudely making me follow, acting like I was some sort of prisoner, to pay the charged $10 USD tab for eating some scrambled eggs. There was just glares, and a generally unwelcoming attitude. I will never ever recommend nor stay at this hotel again.