The hotel was nice. The activities, dinner show, and buffet were nice also and more than we expected at times. The staff was nice, and only a few spoke English. When I called downstairs with a question, I had to wait each time for someone who spoke English to come to the phone, and one time they had no one that spoke English available. The staff bent over backwards to be accommodating however, with the exception of Herbierto, who works the front desk. He didn't speak any English and appeared unhappy or frustrated each time we saw him. My husband thought maybe Herbierto was just hot, because the lobby area does not have heat and it was very hot each time we ventured to the lobby. Leonardo, Fabiana in the dining area, Carlos in the dining area, and the two ladies who do massages, again, bent over backward to make certain that we were enjoying ourselves. They made every effort to make certain that we could be understood. The massages were great also. The staff in the dining area was exemplary! Our cups were always refilled timely, we were checked on often, and we were always greeted with a smile. We had no complaints about the dining staff! They were fabulous. Luis the life guard told us about places to visit, helped others understand our English and assisted us when we had an issue with paying for our massages (no fault of the ladies doing the massages).