Ratings based on 100 Verified Reviews

3.3 out of 5
58% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Outdated and rundown hotel in Cancun

Posted 16-Jan-2017
Pros: Bus stops conveniently located.
Cons: All of it!
Location: Nothing nearby, you either need to take a bus to Cancun's downtown or to Cancun's bar/clubs zone.
The hotel is in need of a serious renovation. Mold in the bathroom, chipped paint, broken furniture, windows that leak air everywhere, noise coming from the bar next to the property...Karaoke night every night = people yelling at the tune of Mariachi music until midnight. Don't let the "next to the ocean" location fool you, if you are looking for a resort like experience...look somewhere else, let me re-phrase it...look anywhere else but here. The beach front is 12 feet wide (I am being generous), covered on weeds, zero waves and dirty. The pool is small and dated, the bar next to the pool needs more variety. The lobby is terribly small with one (1) sad couch that has seen better days. The hotel bar has a very limited offer, but the bartender was very nice. If for some reason you decide to book a night here, and like me ignore all the reviews thinking "it can't be that bad" please be prepared and bring your own towels. Our bathroom only had one towel, and every single day of our stay (wife and myself) I either had to call the front desk or go to the front desk to request and additional towel. At one time the lady at the reception actually asked why I needed an extra towel...really? 2 people sharing one towel? You also need to be an animal lover to book in this hotel. I counted 3 ant trails in my room. It is inexpensive with cheap quality on services and facilities. If all you want is a place to spend the night a step up a hostal, then book here. I Learned the hard way!
5out of 5
Recommended
for Everyone
by A verified traveller fromVancouver, Canada

We loved our room over the playa!

Posted 22-Nov-2016
Beautiful beach right on the doorstep, views from the room. Away from the noise of the party zone
2out of 5
by A verified traveller

YOU GET WHAT YOU PAY FOR

Posted 14-Sep-2016
Cons: A/C-needs to be cooler shower - need to retile--is VERY slippery with tile/marble floor
Location: nothing to do within walking VERY small beach/swimming area
basically - you get what you pay for - Nothing Special about this hotel at all! Facility was old, small beach/swimming area, pool was outdated
2out of 5
by A verified traveller

no fue lo que contrate

Posted 4-Sep-2016
Contrate habitaciones con vista al mar y me dieron con vista a el estacionamiento, no había toallas en las habitaciones
4out of 5
Recommended
for Families
by A verified traveller fromCoacalco, Edo. de Mexico

Hotel bastante tranquilo, seguro.

Posted 23-Aug-2016
Pros: Me gusto que era tranquilo, seguro y limpio y diversas actividades como el grupo musical al aire libre bastante bueno.
Cons: Mejorar el servicio de estacionamiento.
Location: Faltan restaurantes y lugares de entretenimiento porque los que hay están un poco lejos.
En general estuvo bastante bien, el personal amable, habitaciones limpias, alberca limpia. Solo un detalle no me gusto que no tuviera un estacionamiento amplio, ya que a veces te dejaban encerrado con otros carros y te demoraban si querías salir rápido.
5out of 5
Recommended
for Everyone
by A verified traveller

La atención y el servicio fueron magníficos

Posted 1-May-2016
Desde la recepción hasta el check out, la atención del personal fue excelente. La comida es deliciosa y variada. La habitación estaba impecable y la camarista la preparó con detalles lindos, la cama y cojines muy comfortables y la vista era espectacular. Las piscinas estaban con vista al mar. El personal de todas las áreas estuvo siempre atento, amable y eficiente. Fue una experiencia excelente.
3out of 5
Recommended
for Everyone
by A verified traveller fromPuebla

Cumplió con las necesidades

Posted 29-Apr-2016
Lo pésimo fue los errores que el personal de la recepción en cuanto a la reserva, cambio de apellidos. Me sacaron a las 24 hs de mi habitación para aclarar mi estatus, me bloquearon mi llave electrónica. Y me querían cobrar lo ya pagado previamente. Siendo que yo me acerque 3 veces al módulo en tiempo y forma para que todo estuviera en orden.
4out of 5
Recommended
for Everyone
by A verified traveller fromFort Knox

Surprising

Posted 11-Apr-2016
Pros: The staff members that tried to make certain that we were understood and our needs were met.
Cons: If the few spots on the walls in the hotel rooms could've been painted over or cleaned, and night stands replaced. They were chipped a little.
Location: There were many restaurants, a beach, activities and other attractions nearby. A 5 to 10 minute cab ride could get you most anywhere.
The hotel was nice. The activities, dinner show, and buffet were nice also and more than we expected at times. The staff was nice, and only a few spoke English. When I called downstairs with a question, I had to wait each time for someone who spoke English to come to the phone, and one time they had no one that spoke English available. The staff bent over backwards to be accommodating however, with the exception of Herbierto, who works the front desk. He didn't speak any English and appeared unhappy or frustrated each time we saw him. My husband thought maybe Herbierto was just hot, because the lobby area does not have heat and it was very hot each time we ventured to the lobby. Leonardo, Fabiana in the dining area, Carlos in the dining area, and the two ladies who do massages, again, bent over backward to make certain that we were enjoying ourselves. They made every effort to make certain that we could be understood. The massages were great also. The staff in the dining area was exemplary! Our cups were always refilled timely, we were checked on often, and we were always greeted with a smile. We had no complaints about the dining staff! They were fabulous. Luis the life guard told us about places to visit, helped others understand our English and assisted us when we had an issue with paying for our massages (no fault of the ladies doing the massages).
5out of 5
Recommended
for Everyone
by A verified traveller fromPE

Nice hotel near the beach.

Posted 9-Apr-2016
The breakfast was good, we enjoyed the stay, the staff was really nice. We enjoyed the boating at the beach, the towel staff brought us an elephant shaped towel which we liked very much. The food was amazing as well as their pools.
2out of 5
by A verified traveller

Muy bonita la playa que está cerca del hotel.

Posted 19-Mar-2016
Pros: La playa y su piscina.
Cons: Todo. El trato del personal, las habitaciones, controlar los olores fétidos que emanan, el servicio al cliente...
Location: Hay muchas zonas de recreación aledañas, tales como shows piratas, antros, bares, y ofrecen paquetes para las visitas a la cuevas y a las atracciones.
Pésima, el personal es muy lento, no ofrecen un buen trato y se trababa la puerta de mi habitación. Incluso había un olor desagradable en el pasillo.