Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
57% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

La atención y el servicio fueron magníficos

Posted 1-May-2016
Desde la recepción hasta el check out, la atención del personal fue excelente. La comida es deliciosa y variada. La habitación estaba impecable y la camarista la preparó con detalles lindos, la cama y cojines muy comfortables y la vista era espectacular. Las piscinas estaban con vista al mar. El personal de todas las áreas estuvo siempre atento, amable y eficiente. Fue una experiencia excelente.
3 out of 5
by A verified traveller from Puebla

Cumplió con las necesidades

Posted 29-Apr-2016
Lo pésimo fue los errores que el personal de la recepción en cuanto a la reserva, cambio de apellidos. Me sacaron a las 24 hs de mi habitación para aclarar mi estatus, me bloquearon mi llave electrónica. Y me querían cobrar lo ya pagado previamente. Siendo que yo me acerque 3 veces al módulo en tiempo y forma para que todo estuviera en orden.
4 out of 5
by A verified traveller from Fort Knox

Surprising

Posted 11-Apr-2016
Pros: The staff members that tried to make certain that we were understood and our needs were met.
Cons: If the few spots on the walls in the hotel rooms could've been painted over or cleaned, and night stands replaced. They were chipped a little.
Location: There were many restaurants, a beach, activities and other attractions nearby. A 5 to 10 minute cab ride could get you most anywhere.
The hotel was nice. The activities, dinner show, and buffet were nice also and more than we expected at times. The staff was nice, and only a few spoke English. When I called downstairs with a question, I had to wait each time for someone who spoke English to come to the phone, and one time they had no one that spoke English available. The staff bent over backwards to be accommodating however, with the exception of Herbierto, who works the front desk. He didn't speak any English and appeared unhappy or frustrated each time we saw him. My husband thought maybe Herbierto was just hot, because the lobby area does not have heat and it was very hot each time we ventured to the lobby. Leonardo, Fabiana in the dining area, Carlos in the dining area, and the two ladies who do massages, again, bent over backward to make certain that we were enjoying ourselves. They made every effort to make certain that we could be understood. The massages were great also. The staff in the dining area was exemplary! Our cups were always refilled timely, we were checked on often, and we were always greeted with a smile. We had no complaints about the dining staff! They were fabulous. Luis the life guard told us about places to visit, helped others understand our English and assisted us when we had an issue with paying for our massages (no fault of the ladies doing the massages).
5 out of 5
by A verified traveller from PE

Nice hotel near the beach.

Posted 9-Apr-2016
The breakfast was good, we enjoyed the stay, the staff was really nice. We enjoyed the boating at the beach, the towel staff brought us an elephant shaped towel which we liked very much. The food was amazing as well as their pools.
2 out of 5
by A verified traveller

Muy bonita la playa que está cerca del hotel.

Posted 19-Mar-2016
Pros: La playa y su piscina.
Cons: Todo. El trato del personal, las habitaciones, controlar los olores fétidos que emanan, el servicio al cliente...
Location: Hay muchas zonas de recreación aledañas, tales como shows piratas, antros, bares, y ofrecen paquetes para las visitas a la cuevas y a las atracciones.
Pésima, el personal es muy lento, no ofrecen un buen trato y se trababa la puerta de mi habitación. Incluso había un olor desagradable en el pasillo.
1 out of 5
by A verified traveller

Posted 18-Mar-2016
There was no hot water for washing. And lunch was very ordinary ...
2 out of 5
by A verified traveller

スタッフの対応、特にフロント(管理者風)の対応が最悪。

Posted 16-Mar-2016
Pros: ロケーションと部屋の状態。
Cons: フロントの対応・管理能力アップ
Location: 良い
スタッフの対応、特にフロント(管理者風)の対応が最悪。 最初に盗された部屋は、未掃除。変更したら、登録がされておらず、食事のチェックの際、大騒ぎ。
1 out of 5
by A verified traveller from W

Worst stay ever!

Posted 15-Mar-2016
Checked in 11 pm -A/C broken, took 90 minutes to get new room, no hot H2O. Staff was clueless,..Didn't offer free breakfast and tried to charge me more on check out.
4 out of 5
by A verified traveller

Hotel en la playa

Posted 6-Mar-2016
Pros: Su ubicación y sus amplias habitaciones.
Cons: Más variedad en el desayuno.
Location: Como a 1.5 km hay un oxxo, lugares donde puedes saborear unas ricas quesadillas y otros platillos mexicanos.
Estuvimos muy agusto en este hotel, sus habitaciones son muy amplias, el personal amable.
2 out of 5
by A verified traveller from New York

Nothing close to a resort

Posted 1-Mar-2016
If you just want somewhere to sleep, this is the spot. 89 minutes to check in. 30 minutes to check out. Key cards stopped working every other day. Bad food in restaurant. It was like a hotel you would find in New Jersey. I booked my trip at the last minute and the nicer resorts were full. This was a Holiday Inn, I thought "How bad could it be?" Never again. And it was the same price as the nicer resorts. And did I mention the thermostat cover that fell off every time I touched it?