Ratings based on 367 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect for the budget minded family

Posted 16-Aug-2015
As other reviewers have stated, this hotel is mainly visited by upper middle class Mexican families, yet it is convenieny located in the hotel zone facing the Cancun lagoon. The Good: Quick check in Safe deposit included Great AC Clean rooms and beds made daily Hot water Hotel has their own restaurant facing the lagoon. Prices $4-6 per person for most meals and $1-$2 for most nonalcoholic drinks Safe location half block away from main Kukulcan blvd supermarket, inexpensive restaurants, laundrymat, pharmacy and gas station within a block. WiFi Very clean and manicured landscapes. It is more of a small scale resort. My family could not believe I paid $300 for a 1 week double bed stay Inside the supermarket we found Max and Aida a couple that stands inside the supermarket door and sell tour packages. They were recommended to us by one of the local restaurants. They sold us a couple packages, one to Xcaret and another to Chichen Itza. We found their prices 2/3 the cost of other tour sales reps. For example, Chichen Itza costed us $1100 pesos or $450 pesos per adult and $200 pesos per child. This included everything including food and a mini van picking us up on time at the hotel lobby every morning, which then took us to a local mall where buses leave. Others priced us at $850 pesos per person. So you do the math. Areas of Improvement: Add more wireless access points and increase bandwidth as it does get saturated at night No telephones available. had to use VOIp
4 out of 5
Recommended
for Business Travellers
by A verified traveller from MEXICO

HOTEL COMODO EN LA LAGUNA

Posted 24-Jul-2015
Pros: PRECIO Y UBICACION
Cons: COMODIDAD DE CAMAS
Location: EN LA ZONA HOTELERA, A UNOS MINUTOS DE LA PLAYA, ZONA DE ANTROS, RESTAURANTES. PRECIOS ACCESIBLES.
AGRADABLE VISTA A LA LAGUNA. EN LA ZONA HOTELERA, A UNOS MINUTOS DE LA PLAYA, ZONA DE ANTROS, RESTAURANTES. PRECIOS ACCESIBLES.
2 out of 5
by A verified traveller

Posted 13-Jul-2015
muy mala experiencia, ya que el aire acondicionado de las habitaciones no funcionaba correctamente (sin control). no se tenia internet en la habitación para poder trabajar.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not flash, but ok

Posted 21-Jun-2015
Pros: Price, location
Cons: English speaking staff on reception would be nice
Location: Hotel zone Cancun, so you can do just about any water sports activity you like
I recently spent two nights at this hotel, and it was ok. Nothing flash, but ok - just what you'd expect for that price in Cancun. The location is good if you want a cheap hotel in the hotel zone in Cancun, and you can go across the road to the lovely beach and restaurants at the nicer hotels. When I checked in they had assigned me a room on the ground floor that looked onto other buildings and the pool, which wasn't great (noisy, small, pokey room) so I asked for a better room with a view of the lagoon. They moved me to a much bigger room on the second floor with a view of the lagoon at no extra cost, which was much nicer so that was nice of them. Its nothing flash but its ok - you get what you pay for.
3 out of 5
Recommended
for Everyone
by A verified traveller from NC

Affordable and in hotel zone .

Posted 18-Jun-2015
The staff was very friendly and attentive . I felt safe and was within 15 minutes walking to a wonderful grocery store with everything you need (Selecto?or Supremo? I think it was called) and shopping, beach access, bus stop, massage. Oh and a GREAT restaurant reggae theme, that has pizza,tacos, lasagna, drinks within literally a 2 minute walk around corner from hotel. The hotel has small restaurant also and itwas very good! The hotel was kind of like stepping back in time. I've definitely stayed in worse. Not real fancy but just very simple. WiFi Only worked by the pool or office. Overall it was a good experience . ..
4 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Nice hotel on a quiet street

Posted 27-May-2015
Pros: Quiet & Peace! It was good to relax in peace after a busy day on the beach and in restaurants!
Location: 5 minutes walk from the bus station. Plaza Claracol & Flea Market are in walking distance. Host of restaurants and night life close by!
It's a nice hotel! The staff is good and very friendly! It's a 5 minute walk from the bus station. The breakfast area is really beautiful!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey USA

The staff in the Recption is very helpful.

Posted 26-May-2015
Pros: The Hotel is very quiet and you can relax outside siiting under the hut..
Location: The Hotel is close to everything . You can go the the nearby beaches in 10 minutes
I had a good experince staying in this hotel, it is very quiet, you can relax and feel the fresh air behind the hotel under the hut. The Reception Staff is very helpful and friendly. The hotel is close to beaches , restaurants, night clubs in 5-10 minutes bus ride.
5 out of 5
Recommended
for Personal Event
by Oleg from HOLLYWOOD, FLORIDA.

LITTLE JEM AWAY FROM THE BIG TOURIST HOTELS.

Posted 24-May-2015 on Hotels
GREAT LITTLE HOTEL FACING THE LAGOON. GREAT VIEWS DURING THE DAY AND AT NIGHT. QUIET AND RELAXING. NO TRAFFIC AND NOISE. CLOSE BY BUS TO DOWN TOWN. I WALKED THERE SEVERAL TIMES TO EAT REAL MEXICAN FOOD NOT TOURIST FOOD THAT IS SERVED IN THE BIG HOTELS. BY THE HOTEL YOU HAVE A GOOD/CHEAP MINI-MARKET AND SEVERAL PLACES TO EAT. YOU CAN HAVE A GOOD DINNER UNDER $10. I BEEN TO CANCUN 5 TIMES BEFORE AND A LOVE THE GRAND ROYAL LAGOON. I WILL GO AGAIN IN OCTOBER. IT IS BASIC BUT CLEAN AND WELL MANAGED. IT IS A GREAT PLACE TO GET AWAY. I PAID $ 47 PER NIGHT YOU CAN'T BEAT THAT. I LIKE THE LAGOON BETTER THAN THE OCEAN. THANKS
4 out of 5
Recommended
for Everyone
by A verified traveller from sonora

Bonito hotel y económico

Posted 18-May-2015
Un detalle negativo no hay wifi en los cuartos por lo que te desconectas muy limpio todo no hay teléfono en cuartos personal muy amable
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Nice stay

Posted 11-May-2015 on Hotels
Great hotel for the price, just be prepared that the staff do not speak a lot of English at all.