Dear Sindy, Firstly, please allow us to thank you for your preference for our hotel.We regret that the experience did not meet your expectations, we would have liked to know more details of your stay so that we could follow up appropriately with the hotel and change the perspective of our service.We look forward to welcoming you once again.Kind regards,

Dear Ray, We appreciate the time you have taken to share such nice and detailed comments about our hotel.We are gladd to know that you received a good service from our staff and they helped you on your request and fix the situation quicky and satisfactorily so that you could continue to enjoy your holidays.It was a pleasure to have you as our guest and we hope you can visit us again soon.Warm regards,

Dear Angie, Thank you for sharing your experience about your recent stay with us. We sincerely regret that your experience was not satisfactory and that you encountered several inconveniences during your visit.We apologize for the insufficient number of chairs around the pool and the difficulties you faced in accessing the restaurants, even though you paid for additional access. The situation at the buffet and the long waits to be seated are unacceptable, and we will work to resolve these issues.We appreciate your comments about the buffet experience and the restaurant reservation process. We will evaluate our policies to ensure better organization and service. We also regret that the timeshare presentation took longer than promised and negatively impacted your experience.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Best regards,

Dear Zulmar, We sincerely apologize for the lengthy check-in process and the attitude of our staff. We are also sorry to hear about the issues you encountered with the bathroom cleanliness, the air conditioning in your room and the elevator, and the inconveniences with the towel service. These concerns will be reviewed with our maintenance and housekeeping teams to ensure they are promptly addressed.The overcrowding and long wait times for various services are also concerning, and we will work on improving our capacity management to provide a more pleasant experience for all our guests.We regret that your overall experience was not satisfactory and hope that you might reconsider giving us another opportunity to provide you with a more enjoyable stay in the future.Best regards,

Dear Aliah,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Adelaida Arzola.

Dear Andrea, Thank you for allowing us to be your host during your most recent vacation. It is unfortunate that our food was not to your liking; however, we will continue to filter our suppliers and processes to ensure the satisfaction of our guests. We hope you can allow us to welcome you once again in the future so you can enjoy everything we have to offer.Kind regards,

Dear Dillon,Thank you for taking the time to provide detailed feedback on your stay at our hotel. We're sorry to hear that your experience did not meet your expectations.We understand that timely and efficient service is crucial to an enjoyable all-inclusive resort experience. These are certainly areas where we need to improve to ensure that our guests can enjoy their meals and amenities without unnecessary delays or complications.Your feedback is invaluable as we strive to enhance our services and ensure that all our guests have a pleasant stay. We will address these issues with our management team to better allocate our resources and improve our dining and bar services.We apologize for the inconvenience you faced and regret that we were unable to provide a memorable and enjoyable stay. We appreciate your honesty and will use your comments as a guide for our improvements. We hope to have another opportunity in the future to offer you a stay that aligns with the high standards of hospitality we aim to provide. Thank you once again for your feedback.

Dear Sean,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Jayne,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Estimado Klemen,Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort todo incluido.Es un placer que haya podido disfrutar de nuestra gran variedad de restaurantes, los cuales tienen reconocimiento a nivel mundial, así como, entretenimiento, instalaciones en general y el servicio por parte de nuestro excelente equipo de trabajo. Nuestro principal objetivo es hacer que nuestros huéspedes se sientan como en casa en el paraíso mexicano.Será un honor que regrese a pasar sus vacaciones con nosotros y pueda constatar que el servicio seguirá superando sus expectativas.

Dear Jose,Thank you for taking the time to share your positive feedback about our hotel. We are thrilled you enjoyed the food, pools, activities, and nighttime entertainment. Your kind words about our staff and the service provided are greatly appreciated.We take note of your comments regarding the beach area and the availability of beach chairs. We understand that these aspects are crucial for a complete and relaxing vacation experience, and we are continually working on improving our facilities to meet the needs of our guests better.Your feedback is invaluable as we strive to enhance every aspect of our guest experience. We look forward to welcoming you back in the future and hope to exceed all your expectations once again. Thank you for choosing to stay with us.

Dear Michael.We appreciate you taking the time to write about our resort. It is essential for us to know the opinions of our guests, as we are always working to ensure we offer them the best vacation. We hope to welcome you again on your next visit to Cancun and improve your perception of our services.Greetings.

Dear George,Thank you sincerely for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and found great value in our all-inclusive options. Your appreciation for our friendly staff and the beauty of the location is highly motivating. We take note of your observation regarding the elevators, and we appreciate your patience and adaptability in choosing to use the stairs when necessary.It is gratifying to know that your check-in and check-out process, as well as the transportation process, was smooth. We look forward to the pleasure of welcoming you again and continuing to be your choice on future occasions. Thank you for choosing us and for recommending us to those seeking an affordable and satisfying option.

Dear Marcella, Thank you very much for sharing your comments about your stay at our hotel.We are very sorry that on this occasion we have not met your expectations, we offer an apology for the inconveniences you had in different areas such as restaurants and customer service, your comments will be shared with the relevant departments and can improve in the areas mentioned.We hope you will give us another opportunity to review the changes we will be making to change your perspective.Kind regards,

Dear Delon, Firstly, please allow us to thank you for your preference for our hotel.We regret the inconvenience that you had since your arrival and the time that you took for your check in, we will take in account your comments to improve our service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Pablo, Thank you very much for taking the time to share comments about our establishment, thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us.Best regards,

Dear Natalie,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Veronica, Firstly, please allow us to thank you for your preference for our hotel.We are truly sorry for the bad experience, but since the restaurant is a public area we recommend our guest to take special attention to their belongings, despite the fact that we have security staff we can't make ourselves responsible for lost ítems. On the other hand, we are truly sorry for the inconvenience you had with the customer service people. We will send your comments to the person in charge to avoid this from happening again in the future.We regret not having fulfilled your expectations.Kind regards,

Dear Trent,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,

Dear Nedzada, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Rey,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Geoff,We sincerely apologize for the multiple issues you encountered during your recent stay with us. It is disheartening to hear about the condition of your room and the various maintenance issues you experienced. Your feedback regarding the room conditions, including the non-functioning toilet, clogged shower drain, leaking hot water faucet, black mold, noisy sliding door, and the poorly fixed entry door, is deeply concerning. We understand the impact these issues had on your overall experience and extend our sincerest apologies for the inconvenience caused.Regarding the interactions with our events and concierge staff, we apologize for any discomfort caused by their approach. We will address this with our teams to ensure that our guests are approached in a more respectful and informative manner.We appreciate you bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Kind regards,

Dear Deshawna,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Estimado Arnulfo,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Erica, Firstly, please allow us to thank you for your preference for our hotel.We are sorry to hear that your experience was not entirely satisfactory, we apologize for the inconvenience you had during your stay, however we appreciate your comments on the details you found so that we can fix them as soon as possible and avoid future complaints.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Doarys, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.We are completely honoured to make your visit so pleasant, after reading your review, it is a pleasure to know that we met your expectations, that you enjoyed our excellent service and facilities within the hotel.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Dear Mario,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Kasey, Thank you for your kind comments.We are happy to know that you have enjoyed the gastronomy of Le Petit Chef restaurant, making the experience very rewarding with all the combination of flavours that our specialised chefs create in each of the dishes.We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Nishka, Firstly, please allow us to thank you for your preference for our hotel.It is unfortunate that our food was not to your liking; however, we will continue to filter our suppliers and processes to ensure the satisfaction of our guests.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Christopher, We are pleased your stay with us has motivated you to share such a great review about our hotel.It is a pleasure to know that you had a good stay at the hotel and we met your expectations.We would be grateful if you could visit us on your next holiday.Best regards,

Dear Jason, Thank you for your kind comments.We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Estimado Héctor,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Roxy, Firstly, please allow us to thank you for your preference for our hotel.We apologize for the situation, since it is not the type of service that we are used to providing, we have shared your comments with the corresponding departments in order to implement the necessary changes to provide a better service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Wacey, Firstly, please allow us to thank you for your preference for our hotel.We regret the inconveniences that you had at the room, we will share your review witht he housekeeper department to they can work on the details that you mentioned.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Kathryn, Thank you very much for sharing your comments about your stay at our hotel by this means.We regret to hear that your dining options were limited and that the reservation process for meals proved inconvenient for you. We understand the importance of enjoying a relaxing and worry-free experience during your vacation, and we take your feedback seriously to assess and improve our services.Your feedback regarding the need for more entertainment options and bars is also appreciated. We are committed to offering a variety of activities and venues to ensure that each guest finds options that suit their tastes and preferences.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying and enjoyable experience.Kind regards,

Dear Jonique, Firstly, please allow us to thank you for your preference for our hotel.We sincerely regret that you were not provided with adequate information about our facilities and dining options at check-in. We understand how important this information is to our guests, and apologise for any confusion or inconvenience this may have caused.In addition, we are sorry to hear that you found dining reservations limited and that the staff were not friendly enough during your stay. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Dipak,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Helen,Thank you for share your comments with us. We apologize for any difficulties you encountered in making reservations and for your dissatisfaction with the quality of drinks and food.Your comments are appreciated, and we will take them into consideration as we continue to improve our services and options for our guests.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Kind regards,

Dear Chelsea, Thank you for sharing your feedback regarding your recent stay at our resort. We appreciate your kind words about our hardworking staff and are glad to hear that you found the resort to be clean and enjoyed the spacious family suite. We also apologize for the inconvenience caused by the closure of certain water slides and the broken play equipment. Your feedback is invaluable to us, and we will address these maintenance issues promptly to ensure the safety and enjoyment of all our guests.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Michael, Thank you very much for sharing your comments about your stay at our hotel by this means.We are very sorry to hear that we did not meet your expectations during your stay, however, your comments are very important for us to be able to work on the details you mention in order to provide the service you deserve.We hope you can allow us to welcome you once again in the future so you can enjoy everything we have to offer.Kind regards,

Dear Cruz, Thank you for share your comments with us.We sincerely apologize for any inconvenience or disappointment you experienced during your visit with the room and the restaurant service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Binoi, We take this important means to thank you for choosing our hotel. We are glad to know that you could took advantage for our location, however, we appreciate your comments on the area that we can improve the service.We look forward to welcoming you once again.Kind regards,

Dear Nichole,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Martha. First of all, we want to thank you for choosing us as your vacation destination.We appreciate your commetns about your recent stay and we regret didn't meet your expectations.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimada Beatriz,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Kacy,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,