Ratings based on 1,860 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 31-Aug-2015
Pros: location to the beach
Cons: Nothing
Location: Easy cab ride to the ferry for the Isla Mujeres.
The location was nice but next trip I will look for an adult only hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel

Posted 31-Aug-2015
For our first time in Mexico, my family and I really enjoyed it. The staff was amazing, the food was great but our sink was clogged. But overall we had an amazing time in Mexico and we would LOVE to come back
4 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

nice nice vacation ,, great ..vacation

Posted 30-Aug-2015
Pros: everything but the LOBBY IS TO HOT
Cons: the varity of food and make the lobby les hot
Location: very good location , close to everythin and still relax area .. very good view..
cancun is alway beautyful,, fifth time there , firts time in gran caribe resort,,, the room very clean, the drinks very good ,, the staff is the most helpful , nice ,and well trained.. the food variaty is 7 out of 10 but still good , the beach is beautiful .. the pool little small but has good atmosfiere and clean and family felling.. the only thing we did not like is THE LOBBY IS VERY HOT , is fun but they shoud install much more ventilation like fans or some,thing
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful

Posted 29-Aug-2015
It was amazing close to the beach Nice pool. Food was good
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Aug-2015
Great Hotel...the service is fantastic. We got married there and loved all the staff working there ....I want to give out a special thanks to the wedding planner Maria Sanchez....massage lady Liliana and Gina....Servers Fermin Miguel and Andy....such a fantastic job ever DA Ou guys made our stay even more special and wonderful. ...overall one of the best hotels I stayed in. Super clean friendly staff great scenery. ..amazing delicious foods ...loved it. Thank you.... can't wait to be back next year 😊
3 out of 5
by A verified traveller

Posted 28-Aug-2015
Food was horrible!! Had bugs in my room!! And had constant construction going on.. Not a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia usa

Wonderful experience

Posted 27-Aug-2015
From the minute we arrived everyone took good care of us the room was wonderful and the service was exelent from the front desk to the restaurant service
Comment from EPC
27-Aug-2015 by E-commerce, EPC
Dear G: Thank you for taking the time to share your comments on your recent stay at Gran Caribe Real. Thank you very much for bringing these matters to our attention and we hope you give us opportunity to serve you again in a future stay.
3 out of 5
Recommended
for Everyone
by A verified traveller from Tampa

Nice hotel. Close to the beach. We did not get the

Posted 26-Aug-2015
I do not feel the hotel was worth the money spent. I think we could've booked a cheaper hotel and got the same quality. The food was mediocre. The check in Took a long time. The staff was always attempting to sell something to you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arkansas

Nice hotel, right at the beach.

Posted 24-Aug-2015
Pros: All inclusive
Cons: More shaded sitting areas around pools, sun umbrellas at beach
Location: Lots of things to do nearby, lots of restaurants. Bus runs every 10 minutes. Ride costs about 10 pesos
Really nice beachfront resort. Most areas are open air, only ac you get is in your room. So it would be great in not so hot month.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pembroke Pines

Really Nice Hotel

Posted 24-Aug-2015
Location: The Beach is beautiful.
Wonderful. The pools and the kids club is wonderful. The Food is excellent. My five years old son got sick and at 4:00 am the Doctor was in my room check him. I would definitely recommend this hotel.