Ratings based on 2,298 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromGermany

Excellent beach and great service

Posted 29-May-2016
Pros: That it was very close to the beach.
Cons: The menu in the restaurant could have more variety.
The hotel was very good and the staff was excellent and always helpful, the food was good. The beach was clean and very nice, overall great experience.
4out of 5
by A verified traveller fromNJ

Very nice hotel

Posted 27-May-2016
Very nice hotel, good food, a lot of variety, especially the buffet Albatroz. Great experience, Cancun is great.
5out of 5
by A verified traveller fromCoral Springs Florida

More then I expected

Posted 25-May-2016
This hotel met all my expectations. Every staff member was hospitable and gracious. I am very critical from being in the service industry myself and there is nothing I can pick apart. Only thing I can say is Mexico's humidity is high and every day was a bad hair day. Ladies bring good hair supplies. Now I know for next time because I will definitely go again
4out of 5
by A verified traveller

Great Resort!

Posted 24-May-2016
This is a great resort, the all inclusive experience was great! They provided us w/ a free upgrade when we checked in and didn't hassle us by trying to sell us a timeshare. The room was great and the staff is very accommodating. My only issue was w/ the restaurant Albatross, their lunch buffet selection was not great and the service was a mediocre. Other than that Gaviota's and the Sunset Grill were awesome. I would definitely stay here again if we plan to visit Cancun in the future.
5out of 5
by A verified traveller fromGrand Rapids, MI

Fantastic vacation resort!

Posted 23-May-2016
Pros: Quality of the accommodations, staff and service was top-notch, beach was beautiful, drinks were fantastic!
Cons: Larger pool would be very nice. When the hotel is full, it gets pretty busy in the pool area.
Location: Great location on the beach. We didn't leave the resort much, but there is shopping and restaurants very close by.
My wife and I stayed here to celebrate our 20th anniversary. Check-in was smooth. We had paid for a junior suite ocean view room and when we arrived they had us in a pool side room on the main floor. We asked if they could move us to an ocean view, and within minutes they had us moved to a beautiful junior suite on the 5th floor, overlooking the pool and the ocean. Our room was spacious, upscale, and very clean. The hotel is very nice and clean everywhere, and they work hard to keep it that way. Food was hit and miss - sometimes it was great, and sometimes it was mediocre... but we never went hungry. Drinks were fantastic and plentiful, never had to look far to get something. The pool is a bit small, but it was adequate, and it was great for laying around in with a drink during the afternoon. The resort is on a fantastic spot of beach, the sand and water was absolutely gorgeous. The staff was extremely accommodating and friendly, doing everything they could to keep you happy and enjoying your time there. One afternoon we came back to our room and found a bottle of champagne and a couple of glasses set out for us.
5out of 5
by A verified traveller fromHernandez, manassas, VA

Best vacation EVER !!!

Posted 22-May-2016
We took a family vacation on May 12 ,2016 thru May 16, 2016. My kids are still little a 8yr, 5 yr, and a 2 yr. We did our research and read all the reviews for this hotel. I'm glad we stay here after talking to the locals and the taxi drivers they said it was a good choice. They are kid friendly with lots of activities for them. The service was awsome !! The buffet was okay, but the Italian restaurant was great ! The Mexican restaurant it's good too. We were worry about getting sick because of the food but everything was great. Also every staff member speaks English . We will definitely be going back to this hotel.
5out of 5
by A verified traveller fromM

A wonderful experience

Posted 21-May-2016
I took this trip with my boyfriend and my mother. This was our first time traveling to Cancun and we made the right decision picking this hotel. The people and staff are so genuine and friendly. Everyone is so eager to assist with everything. Il Pescatore restaurant was delicious. Maria's restaurant was AMAZING. Definitely recommend this restaurant.
3out of 5
by A verified traveller fromVancouver WA

Very nice beach

Posted 18-May-2016
This was our 8th time in Cancun, Mexico.We had to stay in this hotel because if a wedding that we were invited to. We had a junior suit for 8 days. The rooms smelled like mold and mildew. And the buffet doesn't have a large variety of meats, fishes and especially fruits. In the other hand the beach is very beautiful. The gym is user friendly and the spa room is very professional. The customer service was ok and a very nice place for kids. For the people who went the first time to Mexico, it was ok.
3out of 5
by A verified traveller

Room with a great view, corner suite!

Posted 18-May-2016
Buy the package all you can eat and drink!!Hotel lobby was a little toasty! Friendly and Helpful staff!! Food was just ok!!
5out of 5
by A verified traveller

Partial ocean view

Posted 17-May-2016
Exceeded expectations. From the moment we arrived. The room was beautiful, the hotel was clean and the staff were top notch!