Ratings based on 2,126 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from M

Posted 12-Feb-2016
My biggest complaint is the restaurants. It was some times hard to get a table, and the food is just average. They also lost my whole families winter coats at check in.
4 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg Canada

Gran Caribe Spa and Resort

Posted 11-Feb-2016
Pros: Very friendly staff and you were looked after very well.
Cons: Another one of the restaurants should have Ala cartel as an option.
Location: 20 mins from airport and close walking distance to some shops.
great location and beautiful beaches. They are always cleaning and doing maintenance. There are a variety of restaurants to eat at . It was a little cooler and more windy than normal so eating outside on some days was a challenge. Food was very good with a great variety.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome vacation.

Posted 11-Feb-2016
Can't wait to go back. Beautiful view of beach and lagoon! Staff, rooms, food, and drinks all amazing!.
2 out of 5
by A verified traveller

Not super relaxing, better for Spring Break

Posted 10-Feb-2016
Pros: Staff and the cleanliness. The fact that it was on the beach was nice as well.
Cons: The food, the price, more cabanas and shade for the beach. Bigger and better pool area.
This hotel is nice, but not necessarily for the price. If you are going to spend the money, then go next door to the Hyatt. The food was alright, not great. It is nice that it is on the beach, but there are not enough cabanas, or available shade when it is blazing hot. The place is like Spring Break all the time, so if you are not looking to relax and recharge this may be a great place for you, but I would only give this an OK review. The staff was great though and it was very clean.
2 out of 5
by A verified traveller from Massachusetts

Unimpressed

Posted 9-Feb-2016
had to change rooms three times before we got an acceptable room. This is their way of getting you to upgrade at the cost of $60 per day per person. It cut into our vacation waiting for rooms to be vacated and cleaned while our stuff was packed and sittings in the lobby because they wouldn't let us check into a new room until after 3pm very upsetting.
4 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis, MN

Very Nice Hotel

Posted 9-Feb-2016
Pros: Food, Beach Facilities, Comfortable Roooms
Cons: It was very busy. It did not bother us at all, but if you are looking for a quiet stay, this may not be at the top of your list.
Location: Good location, easy to get to from the airport for about $25 cab ride.
We stayed here after attending a meeting at The Ritz. I can tell you, there was no difference in how we were treated at the Ritz and the Grand Caribe! The staff was excellent!
3 out of 5
by A verified traveller

Resort review

Posted 8-Feb-2016
Pros: Beach area
Cons: bigger pool, better food choices, ingredients listed on the menu to be consistent, every time when I liked something and ordered next day was differen
Small pool, long waiting time at the restaurants with no reservations taken Food quality : mediocre Some rooms need upgraded to call it a 5 star resort as advertised in the resort!!!
3 out of 5
by A verified traveller

Small resort , small pool

Posted 8-Feb-2016
Pros: Sand and beach area
Cons: Train the cooks to cook the same thing in the menu. Everything I have ordered second time was different
Restaurants are not taking reservations and most of the time we had to spent too much time waiting in line which is not desirable for vacationing. Staff not bad trying to please everybody. Pool entertainment pretty good. Same food order today could be totally different tomorrow!!!!! Ingredients listed in the menu were not there!!Seems like the cooks made whatever they had on hand
3 out of 5
by A verified traveller

Nice beach

Posted 8-Feb-2016
Pros: the beach and white sand
Cons: Food choice and restaurant reservations
part of a larger group, told all the time that reservations are not needed for dinner at the few restaurants on the premises just to have to wait 2 hrs or more to get seated. At every dinner we have to spend 3-4 hours to ear missing the regular entertainment at 9:30. Too much time from vacation time to eat
3 out of 5
by A verified traveller

small pool

Posted 8-Feb-2016
Pros: Nice beach and pool entertainment
Cons: Food , food and food
ok experience except for food, ordered same food a few times indifferent days and the food was different, every cook cooked the meal differently!!!