Food Terrible, almost no activities or shows
We dessided to book this Hotel because it has one of the best ratings from Cancun hotels.
A family of three with a 3 year old we were planning to stay at the resort an not go out.
We spent 10 days at this resort
FOOD WAS TERRIBLE, two Buffets with little variety and the same food was serve over and over again not fresh food. What's worse they served old food from the night before for breakfast and lunch. The only fish served "mahi-mahi" and and not very tasteful. Meat was not fresh and the texture of old frozen meat. One night they served Mahi-Mahi with the name of Salmon I had enough and called the Chef to what he apologized and said that they had made a mistake but offered to cook some salmon just for me the next night. They however did not cook salmon any night for
the rest of the customers.
No activities or shows, we attended to this show one night and the smell on the room dedicated to theater was so bad that we had to leave. Smell like old wet carpet and strong mold smell
The kids pool was cold as ice and they told me the heater was broken, no music during the day at the pool for except for just a day or two.
If you have a toddler you won't be able to use the beach since waves are way to high even for adults.
The staff service is the only positive thing about this Hotel, they do their best to serve you. Great service from chef Eder, Cruz and Manuel and all other server I was very please with how they treat me an my family regardless the food and issues.