Ratings based on 2,483 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromUS

Excelente ubicación

Posted 22-Oct-2016
Excelente hotel personal muy calificado y humano , comida muy variada en los 5 restaurantes ,excelente ubicación y playa , instalaciones envidiables , lo recomiendo y volveré con mi familia. El verdadero todo incluido
3out of 5
by A verified traveller fromNorth Carolina

Nice starter hotel

Posted 21-Oct-2016
Pros: Service; Location; Convenience; Beach; All Inclusive; Food;
Cons: Cleanliness; Smell; Service; Drinks; Rooms;
Location: Downtown; Night Clubs; Shopping Areas; Bus Stations
My husband and were so excited to take this trip. It was our honeymoon, so we were both looking forward to spend some quality time together. The hotel's motto is exceeding your expectations but they certainly didn't meet ours. I specifically told them that we were celebrating our marriage and was told that it will be set up nice just like the pictures. But we came in to a very plain looking room. I was also expecting the liquor dispenser in the room, not that it matters since it's all inclusive. But, I was expecting it for it was advertised that way. They also do not offer you wifi. The rooms gets very moisty too. It smells like it and the sheets feel like it. It was very uncomfortable and itchy for us. The smell of the resort wasn't very pleasant either. But there are good things about their resort and would still recommend them, for people that doesn't expect much and probably first timers to stay at a all inclusive hotel. Now, let me tell you the good things. First, their employees are very welcoming and accommodating. They will take very good care of you. The food are decent. 5 restaurants, 2 are buffets and food is great. They always have some fun things going on like live music, karaoke night, shows, games by the pool etc. I like the location of the hotel as well. it's about 15 minute walk from downtown and 20 minute walk to shopping malls. All in all, Mexico was amazing for us. I probably won't book this place again. But we had a great time.
5out of 5
by A verified traveller fromCosta Rica

Posted 18-Oct-2016
El servicio es genial, un gran trato al cliente, las instalaciones cómodas y bellas. Es ideal para familias y para parejas.
4out of 5
by A verified traveller

Posted 17-Oct-2016
Location: In der Mitte der Zone Hotelera. 2 km nördlich ist ein Shopping Center und viele Bars/Tanzclubs. Ein paar Kilometer südlich ist das Maya Museum.
Familienhotel mit verschiedenen Aktivitäten für Kinder. Es gab unter den Gästen aber auch jüngere und ältere Paare. Meinem Eindruck nach waren die meinsten Amerikaner, aber auch viele spanisch-sprachige Gäste. Service war gut. Abends gab es Program, z. B. Tanzshow und Konzert. Ausserdem gab es abends Stände an denen man lokale Handwerk-Produkte kaufen konnte, z.B. Schmuck, Masken oder Schalen. Essen war gut und reichlich. Säfte waren teilweise nicht frisch gepresst, aber ich nehme an, dass das normal ist in einem All-inklusive Hotel. Es gibt kein vom Hotel organisiertes Flughafen-Shuttle, sondern nur die Taxis (kostet 400 Pesos für einfache Fahrt). Oder man organisiert sich selber ein Flughafen-Shuttle von ausserhalb. Das habe ich aus Zeitgründen allerdings nicht geschafft.
4out of 5
by A verified traveller

Close to beach

Posted 17-Oct-2016
It was good , but one king bed instead of 2 quin I asked
5out of 5
by A verified traveller

Staff was the Best part of r trip very Kind.

Posted 16-Oct-2016
Location: Location was Great , things to do was Great
Shower pressure was not so Good maid service was Great always a clean room
5out of 5
by A verified traveller fromOklahoma

A Good Resort in Cancun

Posted 15-Oct-2016
Pros: Not overly fancy. The staff was wonderful. Liked the size of the room, and the bathroom was big in comparison to other resorts I have visited.
Cons: I like it just like it is. However, I'm sure others may have a different idea of what constitutes a first-class resort.
Everyone has a different opinion as to what constitutes a first class resort, and in my view this ranks well up there. Not overly flashy, but well maintained, really caters to young families, and is bound to please most folks who stay there. The staff was very helpful and engaging. The food in at least 3 of the restaurants where I ate was excellent. I just didn't have time to try them all. Nice big pool area for adults. Another area for the really young kids. Lots of things going on during the day, and evening. I very much enjoyed my 3 day stay, and am certainly expecting to return someday. It is a short bus ride to the Isle shopping mall. I also took a bus ride into town to Mercado 28 to do some shopping for souvenirs. Oh, and a great beach area. Clean!
5out of 5
by A verified traveller

Posted 13-Oct-2016
We enjoyed ourselves. It was very relaxing. Rooms were nice. Food could have been better.
5out of 5
by A verified traveller fromf


Posted 9-Oct-2016
Pros: Upgraded room. Food great. Meal for 3year old, no problem. service was amazing, staff goes out of way. Elizabeth thank you.
Cons: There's not really anything we didn't like, we read all reviews and spoke to a few friends who stayed there and knew what to expect.
Location: We were in the heart of the Hotel district, walking distance from the market places, malls, and restaurants.
5out of 5
by A verified traveller fromUppsala

Utmärkt familjeresort!

Posted 7-Oct-2016
Location: Gångavstånd till shopping galleria, aktiviteter utomhus som anordnas av hotellet, nära till stranden.
Utmärkt hotell med otroligt bra personal som är sååå gästvänliga. Hotellets alla utrymmen är rena och öppna, även vårt rum var väldigt rent och fräscht. Aktiviteterna som anordnas av hotellet är det bästa, alltifrån cykelturer utanför hotellet till beachvolleyboll på stranden varje dag. Bra fungerande wifi kostnadsfritt över hela hotellområdet inklusive stranden! Sist men absolut inte minst är maten på hotellet. Fem restauranger som serverar otroligt god mat. Maten presenteras på ett fantastiskt sätt av de mycket duktiga kockarna. Även ett bra utrustat gym med allt som man behöver.