Ratings based on 2,253 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from easton pa

Posted 29-Apr-2016
Great place clean hotel . Good food and service ..good family place
5 out of 5
by A verified traveller from boston, Ma

Nice hotel, close to the beach, many activities..

Posted 29-Apr-2016
I loved my 6 nights, lot of stivities to choose from, lovely staff, great sports activities.. I was amazed beyond my expectation.. 👏🏻👏🏻👏🏻👏🏻👏🏻 FIVE STARS++
5 out of 5
by A verified traveller from Parsippany NJ

Posted 28-Apr-2016
Nice hotel and a very nice people. Location is close to downtown. Have a good memories with every day activities trainers and will be back again soon.
5 out of 5
by A verified traveller from Fort Worth

Great Hotel

Posted 27-Apr-2016
Pros: Very clean. Friendly staff that went out of their way to make sure you had an enjoyable vacation.
The hotel was immaculate and the service was fantastic. They have an entertainment staff at the pool everyday to provide fun activities if you want to participate. Even if you don't participate, they are fun to watch. The beach was wonderful. Farther north the beach is not as nice. Lucy gave a wonderful massage. The food was good with lots of choices. They had a band every night which was nice to listen to after dinner while relaxing in the bar. Overall, a wonderful all-inclusive hotel. I will definitely go back.
4 out of 5
by A verified traveller from Sartell, MN

very nice hotel, right on beach, EXCELLENT staff

Posted 27-Apr-2016
Pros: just about everything
Location: good location in the "zona hotelera", beaches, waterparks, Mayan ruins, clubs, all close by.
This was our first trip to Cancun and I pored over several resorts before booking at the Gran Caribe Resort. It is not the most expensive resort in Cancun but we found the facility as well as the staff exceeded our expectations for the price of the vacation. The resort is clean, the beach is FANTASTIC and the people working there are wonderful. The food provided with the all inclusive is mainly "buffet style", but it was presented well and we could always find things we enjoyed. The resort had nightly entertainment that was really quite good so didn't need to travel for that also We will return to the Gran Caribe.
4 out of 5
by A verified traveller

Excelent hotel in Cancun for holidays

Posted 27-Apr-2016
Pros: The beach
Cons: The coctails. I don't like the artificial orange and strawberry
Location: Is very close to Isla Shopping and the night sites.
I was in this hotel for 3 days aften 10 day in Playa del Carmen. The staff are very friendly and serves the needs. The food is very good, especially is Italian restaurant at night.
4 out of 5
by A verified traveller

Nice, but could be better

Posted 26-Apr-2016
Pros: Having a room that walked out onto the beach
Cons: The food!
Location: We never left the hotel grounds
This hotel was exceptable, but could use some improvement in areas. We upgraded to a "walk-out" room onto the beach, which we really enjoyed. Would definitely recommend this type of room. The mattresses could've been better, though. There is definitely room for improvement with the food at this hotel. They seem to water everything down that can be, such as sauces, beans, sour cream, etc. Our only other issue was not having enough beverage servers on the beach and no one picking up trash. Service was good around the pool. Massage therapists in the spa were quite good.
5 out of 5
by A verified traveller from W

Nice hotel with a great beach

Posted 25-Apr-2016
Friendly and helpful staff, great location and a very relaxing stay. Our teen daughters enjoyed this hotel as much as we did.
3 out of 5
by A verified traveller

Posted 23-Apr-2016
Great experience although on the last day I became really sick through eating the salad for the salad bar at the buffet.
5 out of 5
by A verified traveller from M.

Gran Caribe Resort and Spa

Posted 23-Apr-2016
This was my second time staying at the Gran Caribe and I can't wait to go back a third time. It's an amazing value for great service, food and location. It's also a good mix of ages- fun for families but also fun for young adults. I am missing it already and can't wait to go back again hopefully soon! Feels like my home away from home.