2 outdoor pools, pool umbrellas, sun loungers

Reviews of Flamingo Cancun - All Inclusive

3 out of 5
Flamingo Cancun - All Inclusive
Blvd. Kukulcan Km. 11, Zona Hotelera, Cancun, QROO

Reviews

6.4
Rating 10 - Excellent. 292 out of 1152 reviews" "
Rating 8 - Good. 264 out of 1152 reviews" "
Rating 6 - Okay. 196 out of 1152 reviews" "
Rating 4 - Poor. 162 out of 1152 reviews" "
Rating 2 - Terrible. 238 out of 1152 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Diego

Travelled with family
Disliked: Staff & service, amenities
A/c did not work, got room almost at 7pm had to wait in lobby all day.. they overbooked rooms
Stayed 4 nights in Mar 2024
Response from Felipe Reyes on Mar 27, 2024
Dear guest, we are very sorry for not having exceeded your expectations, however we want to express our deepest apologies for the incidents during your stay. Your comments help us improve every day, rest assured that we will act immediately.

4/10 Poor

Bijumon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it's all pretty bad
Stayed 3 nights in Mar 2024
Response from Felipe Reyes on Mar 21, 2024
Dear guest,We are very sorry for not having exceeded your high expectations. Your comments encourage us to continue working on our service and work in all areas of opportunity. We hope to see you soon!

8/10 Good

elizabeth

Travelled with group
Pictures of the property on website are not current. Property is clean but old!! Beach is awesome. Staff was great.
Stayed 7 nights in Mar 2024
Response from Felipe Reyes on Mar 17, 2024
Dear guest, we want to thank you for choosing our hotel as your first option to stay. Please come back soon as the doors of Hotel Flamingo will always be open for you and your family.

6/10 Okay

Francine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, especially the bartenders and waitresses. However I would not recommend staying there, the hotel shuts down its pool, restaurants, and bar at 10:50. And my first night there they gave me a room without AC, they couldn’t do anything until the morning it was extremely hot.
Stayed 4 nights in Mar 2024
Response from Felipe Reyes on Mar 17, 2024
Dear guest, we want to thank you for choosing our hotel as your first choice to stay. However, I have never had any reports that I have requested to speak with a manager, my office was always available from 9am to 6pm. We offer our deepest apologies for not having exceeded your high expectations.

10/10 Excellent

Nurys

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Felipe Reyes on Mar 17, 2024
Dear guest, we want to thank you for choosing our hotel as your first option to stay. Please come back soon as the doors of Hotel Flamingo will always be open for you and your family.

4/10 Poor

Billy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The positives… Beautiful view. Water is spectacular! Now the rest… Horrible food, we ended eating off resort after our first night. We either walked to a restaurant close by, or went downtown a mile. Buffet was inedible to us. The only decent food on site was a hotdog, hamburger stand we ate at a couple times. There is a pizza place which is average at best. Bars close way too early, and the have limited variety of alcohol. They are slow and not all that friendly. The rest of the staff is somewhat unfriendly, with the exception of the cleaning staff. Those ladies were great. Hotel is old and could use updates, but it was clean. This is a no smoking resort, if you want to smoke, you have to walk outside to the street. If you get caught smoking, the fine is steep. Someone did get caught our second night on their balcony.. $250 US dollar fine. Tons of locals at this resort, only met a handful of individuals on vacation\holiday. The pictures they show are very misleading. I will not return nor would I recommend this resort to anyone.
Stayed 7 nights in Mar 2024
Response from Felipe Reyes on Mar 17, 2024
Dear guest, we regret not having exceeded your high expectations.If only you had given us the opportunity to listen to you in person, your expectations would have been different but we have no report from you because at the hotel I have always been available to assist you.By the way, the fine for not smoking in properties is a law of the Mexican government at the national level. We are sorry if this also has a negative impact on you.We will continue to work on areas of opportunity thanks to your comments and we offer our deepest apologies.

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Elda

Travelled with family and small children
Liked: Amenities
Everything was exceptional except couldn't make reservations for dinner
Stayed 3 nights in Mar 2024
Response from Felipe Reyes on Mar 7, 2024
Dear guest, we want to thank you very much for your stay at Flamingo Hotel. We would have liked you to inform us about the reservations with our concierge colleagues so we can assist you. We hope to see you soon.

8/10 Good

Jose A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
People are very nice, the restaurant gets very crowd, so cant get good service from the staff, even that they are doing their best. overall is a good hotel, I would not stay there again, just because I like to experience different hotels every time i travel
Stayed 3 nights in Feb 2024
Response from Felipe Reyes on Mar 2, 2024
Estimado Huesped, nos alegra mucho ver su comentario positivo y agradecemos mucho su empatia con nuestro personal, sin duda todos nuestros colaboradores agradecemos mucho los comentarios positivos en las redes sociales.

6/10 Okay

Michelle

Liked: Property conditions & facilities
The resort was chill and enjoyable. I was not a fan of the food however! The choices were not that good and the food quality was lackluster.
Stayed 4 nights in Feb 2024
Response from Felipe Reyes on Feb 28, 2024
Dear guest, we are truly grateful for your comments, however we would like you to come with a server so we can assist you personally. Don't doubt that we will follow up on these areas of opportunity.

10/10 Excellent

Joanne

The staff was friendly
Stayed 3 nights in Feb 2024
Response from Felipe Reyes on Feb 28, 2024
Dear guest, we are truly grateful for your comments, which undoubtedly encourage us to continue offering our service and doing our best to improve every day.

4/10 Poor

Ramon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy lejos si estás en la playa no te urban bebidas tú tienes q ir por tu propia bebida el bar está súper lejos . No es nada como lo tienen en las promociones
Stayed 8 nights in Feb 2024
Response from Felipe Reyes on Feb 25, 2024
Estimado ramón nos da gusto tener sus comentarios y realmente nos ayudan a dar seguimiento y propuestas a nuestra gerencia general, el servicio de mesero es una de las más aclamadas por nuestros visitantes lamentamos no haber superado sus expectativas trabajaremos en las áreas de oportunidad y veremos los avances al respecto la próxima vez que nos visite.

10/10 Excellent

Konstantinos

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I liked the safety of the place and the location it is
Stayed 6 nights in Feb 2024
Response from Felipe Reyes on Feb 25, 2024
Dear guest, we deeply appreciate that you send us your positive comments, without a doubt the entire team is committed to service.

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
Stephanie handled everything and made everything seamless and easy. Thank you, Stephanie.
Stayed 7 nights in Feb 2024
Response from Felipe Reyes on Feb 25, 2024
Dear guest, we deeply appreciate that you send us your positive comments, without a doubt the entire team is committed to service. We will send your comments to our collaborator, this will motivate her to continue offering excellent service to our visitors.

8/10 Good

Albertha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff great room
Stayed 1 night in Feb 2024
Response from Felipe Reyes on Feb 24, 2024
Dear guest, we greatly appreciate your positive comments, they excite us and help us to continue offering an effective service from all of our staff. Thank you very much.

10/10 Excellent

Matteo Makai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Feb 2024
Response from Felipe Reyes on Mar 21, 2024
Dear guest, we want to thank you for choosing our hotel as your first vacation option. Without a doubt, your positive comments encourage us to continue working on our service. We hope to see you soon!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
😉
Stayed 3 nights in Feb 2024
Response from Hotel Flamingo Cancún on Feb 23, 2024
Gracias por Elegir a Hotel Flamingo Cancún. Gracias por su comentario.

10/10 Excellent

Eder, Guatemala

Liked: Staff & service, property conditions & facilities
Everything was Excelent thanks
Stayed 1 night in Feb 2024
Response from Hotel Flamingo Cancún on Feb 23, 2024
Dear Eder, Thanks for your comment and share your experience with us. We will wait for you in your next visit. See you soon.

4/10 Poor

Melvin A. Lopez

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Staff didnt clean floors
Stayed 3 nights in Feb 2024
Response from Felipe Reyes on Feb 24, 2024
Dear guest, we apologize for the cleaning issue, however every day we have a telephone operator and reception extensions to be able to report to the supervisors of each department. I am sure that we will share this area of opportunity with our staff and work on it.

2/10 Terrible

LaTonya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe you are actually affiliated with this hotel. This was the worst. It was very misleading in regards to all inclusive accommodation. I tried calling express my concerns to the management team, he hung up on me. They have to pay for certain meals and it was the same boring menu everyday.
Stayed 4 nights in Feb 2024
Response from Felipe Reyes on Feb 24, 2024
Dear guest, we apologize for the communication issue, however we would have liked to speak with you in person. As a reception manager, I am always available from 9 a.m. to 6 p.m. every day except Tuesdays. Without a doubt, your comments help us to promptly monitor our quality of service.

8/10 Good

Amorsolo B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Flamingo Cancún on Feb 23, 2024
Dear Amorsolo. Thanks for your rating. We hope to see you soon.

4/10 Poor

Chanel

Liked: Cleanliness
This property needs better management and honestly it shouldn’t be an all inclusive. You can see what they are trying to do there but it’s not working. The views are the best part the food is good slightly childish but you can tell they are not staffed or supplied enough to do what they are TRYING to do. It’s a competitive world out there remember tourism bring money not only catering more efficiently to their own kind. Loved the views tho ! Do better guys make people feel like there’s more to do and please have some entertainment for the people who don’t want to go out try activities games lure people in
Response from Felipe Reyes on Feb 17, 2024
Dear guest, we regret not having been able to exceed your high expectations, however we will take your comments into account to be able to improve every day, rest assured that we will pass your kind comments on to our management.

2/10 Terrible

Eulises

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first experience in Cancun at the flamingo Cancun all inclusive resort. One of the worst experiences so far in all the travel’s we have done to Mexico. We had booked a swim up all inclusive but Upon arriving front desk person stated we only booked for the room, after going back and forth nothing was done, they mentioned we had to buy food and drinks at the resort and we were not allowed to buy food or drinks outside of the resort. We had reserved a room with a king size bed and swim up we received two queens Instead when addressing the issue they stated it was only a possibly we would get a king bed. When getting to the room a/c not cold enough. Upon using the restroom door handle broken hence fell off when opening the door, toilet did not flush well after a few uses would stop flushing , no shower door water all over the floor. Swim ups are on the first floor guests tend to be nosey in the hallway screaming and knocking on doors noise goes on past midnight. No entertainment at the resort Beach was beautiful but all the hotels on the strip where the flamingo is located have access to the beach would recommend a different resort. Out of our 5 day stay we stayed one night and instead went to isla mujeres for the rest of the nights
Stayed 4 nights in Feb 2024
Response from Felipe Reyes on Feb 17, 2024
Dear guest, we regret not having met your high expectations, your comments undoubtedly help us reinforce our areas of opportunity, we cannot change the fact that the type of beds are subject to availability nor that we do not have entertainment since our website does not It indicates however we could have done something about it during your stay. If you had given us the opportunity to assist you.

6/10 Okay

Gregory Nicholas

Stayed 7 nights in Feb 2024
Response from Felipe Reyes on Feb 17, 2024
Dear guest, we want to thank you for choosing us as your first option for your vacation, we would sincerely like to see you again in this home.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from felipe reyes on Feb 14, 2024
Dear guest, we want to thank you for choosing our hotel as your first option on your vacation. Without a doubt, we would like to have feedback so we can see what areas of opportunity we can work on.For us, the most important thing is your satisfaction, so Flamingo's doors will always be open for you and your family.

6/10 Okay

Donald

Starting to run down
Stayed 5 nights in Feb 2024
Response from FELIPE REYES on Feb 12, 2024
DEAR GUEST, WE SORRY FOR THE INCONVENIENCES, WE KNOW THAT YOU HAD HIGH EXPECTATIONS FOR OUR SERVICE, HOWEVER, WE ARE ALWAYS WORKING TO BE ABLE TO GROW EVERY DAY

2/10 Terrible

Ahmed

Travelled with family
Disliked: Staff & service, amenities
I don’t recommend this hotel even if its at a good price, it will ruin your trip experience and vacation. Very bad hotel and I will mention that on the reservation survey. Very Poor service, very bad service, long queue at the restaurant, no place to sit at the beach because seats are very limited and most of them broken, you must check out at 12 and after check out you can’t have any food or drinks as a part of your all inclusive package. Worst hotel I ever stayed in at Cancun and will never come again.
Stayed 2 nights in Feb 2024
Response from FELIPE REYES on Feb 12, 2024
DEAR GUEST, WE SORRY FOR THE INCONVENIENCES, WE KNOW THAT YOU HAD HIGH EXPECTATIONS FOR OUR SERVICE, HOWEVER, WE ARE ALWAYS WORKING TO BE ABLE TO GROW EVERY DAY

2/10 Terrible

Raphaela

Stayed 3 nights in Feb 2024
Response from Felipe Reyes on Mar 21, 2024
Dear guest, we want to thank you for choosing our hotel as your first vacation option. Without a doubt, your positive comments encourage us to continue working on our service. We hope to see you soon!

2/10 Terrible

Raphaela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ve traveled many times to Cancun and all over the world. The way in which this hotel operates is unfortunately way below standard. The competition in Cancun is extremely high and my suggestion would be to visit high end hotels for the experience and study how you can improve. Majority of staff is missing a lot of training in customer service and hospitality. Many are extremely rude and arrogant. For the amount of money you end up paying you will never see the value by the end of your trip. For the money spent you can stay a better located hotel with better amenities and much better service. During my stay I witnessed many other guests having issues and arguments with staff and their lack of service. Some rooms are in terrible condition. After 3 days of multiple unresolved complaints, we were finally moved to a different room where the condition of the space was entirely different. I’m sorry to say that I would never recommend this hotel.
Stayed 5 nights in Feb 2024
Response from Felipe Reyes on Feb 10, 2024
Dear guest,We are very sorry for not having exceeded your high expectations during your trip, however the management is really concerned with your final comment, we would have liked to find out during your stay and have to read this at the end of your trip. We will undoubtedly take all comments into account as they are areas of opportunity for our constant improvement.

2/10 Terrible

Sudheer

Travelled with family and small children
Disliked: Staff & service, amenities
Not worth it
Stayed 1 night in Feb 2024
Response from Felipe Reyes on Feb 4, 2024
Dear guest, we are very sorry for not having exceeded your expectations, I really regret your comment does not help us to know our areas of opportunity, however the doors of our hotel will always be open for you and your family.

6/10 Okay

Silvia

Travelled with partner
Liked: Cleanliness
It is okay place . Staff don’t speak English and the food is bad, but other than that it’s a nice hotel and good location.
Stayed 4 nights in Jan 2024
Response from felipe reyes on Feb 2, 2024
Dear guest, we want to thank you for choosing us as your first option, without a doubt the doors of Hotel Flamingo will always be open for you and your family. We will undoubtedly pass on to our management all the comments you express to us to continue improving our service.

4/10 Poor

Jasson

Stayed 2 nights in Jan 2024
Response from Felipe Reyes on Mar 21, 2024
Dear guest, we want to thank you for choosing our hotel as your first vacation option. Without a doubt, your positive comments encourage us to continue working on our service. We hope to see you soon!

2/10 Terrible

Karol

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AVOID STAYING AT THIS HOTEL!! They only want Spanish speaking clients. The rooms are VERY old and the majority of items in the rooms do not work. I was treated exceptionally rudely on almost every occasion that I had to interract with staff, from check-in to dining to maintenance to check out. I was told my one of the staff to "learn spanish" and hung up on. The food at prison has to be better than the indeterminable meats with gravy that were served for every meal. I watched waiters tend to Spanish speaking tables yet avoid even bringing me a coke. Nothing that is listed as being available is accurate or true. The internet is nonexistent. They tried me in five different rooms and I could not get internet in any of them. I've traveled world wide and been in some very small, third world countries and never had as horrible of an experience as I had here. They don't even care if you aren't happy.
Stayed 4 nights in Nov 2023
Response from felipe reyes on Feb 2, 2024
Dear guest, we want to thank you for choosing us as your first option, without a doubt the doors of Hotel Flamingo will always be open for you and your family. We will undoubtedly pass on to our management all the comments you express to us to continue improving our service.

6/10 Okay

BETLHEME, MPLS

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
very small resort with two restaurant and snack bar. food is the same every day same menu same food on the buffet, not much options. Staff is very rude it's almost like they don't want you there. One guest service staff by the name Freddy was the only one who seemed to be helpful and polite. the rest will even yell at you. The buffet restaurant manager female was extremely rude
Stayed 4 nights in Jan 2024
Response from felipe reyes on Feb 2, 2024
Dear guest, we want to thank you for choosing us as your first option, without a doubt the doors of Hotel Flamingo will always be open for you and your family. We will undoubtedly pass on to our management all the comments you express to us to continue improving our service.

10/10 Excellent

Julian

Stayed 3 nights in Jan 2024
Response from felipe reyes on Feb 2, 2024
Estimado huesped, queremos agradecerle que nos haya elegido como su primer opcion, sin duda las puertas de hotel flamingo siempre estarán abiertas para usted y su familia. sin duda pasaremos a nuestra gerencia todos los cometarios que nos expresa para continuar mejorando nuestro servico.

2/10 Terrible

Kayla

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They were not allowing any early check ins. They only had two people working the front desk so the line and wait was very long. They kept all luggage in a room that was accessible at any time by anyone, no one was there checking the bags in and out so anyone was able to walk in and take things. The beach had very few lounge chairs considering the size of the hotel. As for our room the sliding door to the patio did not lock and the patio opened up to an outdoor space accessible by anyone. We had to put the ironing board against the door to ensure it wouldn’t be opened from the other side. The front door itself locked but the reinforced lock was broken. We barely slept the entire night there was music blasting and people running around screaming and slamming doors. At one point it sounded like people were trying to open our sliding door. We only stayed one night otherwise we would have moved to a different hotel. Do not stay here
Stayed 1 night in Jan 2024
Response from Felipe Reyes on Feb 2, 2024
Dear guest, we are very sorry for your poor opinion based on a different expectation. However, the registration time begins when they arrive at the hotel and they are given access so that they can enjoy the facilities. Room delivery is after 3pm. Luggage storage is offered, they are warned that they cannot leave valuables (this service is in all hotels) regarding two people at the front, it is correct, there are two receptionists plus a supervisor. Regarding the inconveniences of your room, we do not have a report about which we could have done something about it and we are finding out from your comment here. The doors of our hotel will always be open for you and your family.

10/10 Excellent

Alden, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from felipe reyes on Jan 21, 2024
muchas gracias por haber elegido a hotel flamingo para sus vacaciones, sin duda las puertas de nuestro hotel están abiertas para usted y su familia

10/10 Excellent

CAROL ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent offerings for the price! Four choices of restaurants, and a starbucks! I'm from the u s And this is primarily a Mexican resort. But everyone was very friendly! A nice greeting goes a long way. The only issue I had was with the buffet food. Because I think it was making me feel bad. But I have a very sensitive stomach and i'm pretty picky about what I eat. I finally figured it out, And I think it's my lactose intolerance. Overall this was a great experience and good bang for the buck!
Stayed 7 nights in Jan 2024
Response from felipe reyes on Jan 21, 2024
Dear guest, we really enjoyed your company, thank you for choosing Hotel Flamingo as your first option for your vacation. We certainly hope to see you soon, when you consider it, send us an email so we can have a special deal with your food.

4/10 Poor

Nancy, Bridgeton

Response from Felipe Reyes on Feb 5, 2024
Estimada huésped damos gracias por el habernos elegido como su primer opción en hospedaje, sin duda las puertas de nuestro hotel están abiertas para usted y su familia.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so beautiful especially the beaches!!
Stayed 5 nights in Jan 2024
Response from FELIPE REYES on Jan 14, 2024
Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

8/10 Good

Kristien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FELIPE REYES on Jan 14, 2024
Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

6/10 Okay

Kelsey

Stayed 2 nights in Jan 2024
Response from felipe reyes on Feb 2, 2024
Dear guest, we want to thank you for choosing us as your first option, without a doubt the doors of Hotel Flamingo will always be open for you and your family. We will undoubtedly pass on to our management all the comments you express to us to continue improving our service.

6/10 Okay

Sonia

Travelled with group
Liked: Cleanliness
the food court couldn't accept all the customers. the rooms weren't cleaned frequently and we had to ask for them to be cleaned.
Stayed 5 nights in Jan 2024
Response from Felipe reyes on Jan 14, 2024
Dear guest, we are sorry that your experience was not satisfactory. Your comments undoubtedly help us modify our areas of opportunity. We hope to see you again. The doors of our hotel will always be open for you and your family.

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself isn’t too far from everything, you could walk to a lot of places
Stayed 4 nights in Jan 2024
Response from felipe reyes on Jan 14, 2024
Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

10/10 Excellent

Mariuzella

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I visited. Our room was great with an amazing view.
Stayed 5 nights in Jan 2024
Response from Felipe Reyes G on Jan 14, 2024
Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

2/10 Terrible

Mandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants had long line up’s and were limited. The hot tub was like warm. For an all inclusive we were hungry a lot and ate elsewhere. Staff were rude and unhelpful. Our bathroom door handle never got fixed, coffee did not get re filled, staff were argumentative and did not seem to enjoy their job. We focused our time out of the hotel.
Stayed 7 nights in Dec 2023
Response from FELIPE REYES on Jan 14, 2024
Dear guest, we are sorry that your experience was not satisfactory. Your comments undoubtedly help us modify our areas of opportunity. We hope to see you again. The doors of our hotel will always be open for you and your family.

4/10 Poor

Stefany, Deerfield Beach

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Food wasn’t good. The room had a nasty smell accompanied by really old furniture and bedding. Most people were not friendly. Only Carlos at the entrance and our cleaning staff were nice.
Stayed 5 nights in Dec 2023
Response from FELIPE REYES on Jan 14, 2024
Dear guest, we are sorry that your experience was not satisfactory. Your comments undoubtedly help us modify our areas of opportunity. We hope to see you again. The doors of our hotel will always be open for you and your family.

10/10 Excellent

Loria, The Woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort excellent rates great staff and service
Stayed 2 nights in Jan 2024
Response from FELIPE REYES on Jan 14, 2024
Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

4/10 Poor

Philip, Bridgeton

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from felipe reyes on Jan 8, 2024
Agradecemos mucho sus comentarios positivos, los esperamos de nuevo en esta su casa.

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from felipe reyes on Jan 8, 2024
Agradecemos mucho sus comentarios positivos, los esperamos de nuevo en esta su casa.