16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Reviews of Finest Playa Mujeres by The Excellence Collection - All Inclusive

5 out of 5
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1010 reviews" "
Rating 8 - Good. 161 out of 1010 reviews" "
Rating 6 - Okay. 82 out of 1010 reviews" "
Rating 4 - Poor. 32 out of 1010 reviews" "
Rating 2 - Terrible. 41 out of 1010 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnathan

Travelled with family and small children
Liked: Amenities
Amazing resort for young kids
Stayed 5 nights in Apr 2024

10/10 Excellent

Eduarda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusive resorts we've ever stayed at. It's clean, walkable, safe, and simply gorgeous. My daughter had an absolute BLAST in the kid areas, and mommies were able to enjoy our private pool while baby napped. A fantastic way to relax and unwind. Could not recommend it more.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Juan Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to the guest
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Yusor Ghassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Harvinder

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Yvonne Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Allow us to thank you for your positive review about Finest Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

E Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot. Very clean, excellent food, lots to do. Most of the staff were very friendly. Only suggestion for improvement is to open the buffet for lunch earlier for the families with kids.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, and provide you with excellent service in order to exceed your expectations. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Thi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finest Resort exceeded all expectations! From the moment we arrived, the service was impeccable. Special shoutout to Margarito at the buffet for his exceptional service - he truly went above and beyond to make our dining experience memorable. The resort itself was stunning, with luxurious amenities and breathtaking views. Can't wait to return!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jamie Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best resort I have ever stayed in!! Our room, the food & the number of restaurants was above average. We were with our children and young grandchildren (3years & 6 months) who enjoyed all that was offered to young families!! Everything and everyone was exceptional in ensuring their needs were met. Above all though, was the staff and the high number of employees. At every level they exceeded my expectations. Everyone was kind, pleasant and efficient. But more importantly, they all seemed HAPPY. That says a lot about a place, and that means a lot to me.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Snezana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to this resort for past 6-7 years. They have the best beach in Cancun. The waves are never too high, no coral stones and very little sea weed. Food and service excellent. Great entertainment every day. One thing that annoyed me this year is that they sprayed against mosquitoes at 4 pm when there was lots of people and little kids. We all were covered with the cloud of pesticides and exhaled it!! This stuff should not happen. You treat the property early in the morning when there no people sitting at the swimming pools.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Arnav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on Apr 16, 2024
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean well maintained. Staff compare to other resorts in Cancun(hotel are) was very kind, friendly and helpful. Restaurants were ok, Dommi was out of competion including food and staff. I want specially mentio waitress Julietta who was serving our table, with her professionalism we left the restaurant with esthetic satisfaction. Cons- they dont have enough chairs in pool area and beach. Hotel was full and it was hard to find chairs near pool or beach. I think the administration shoud make prior arragements to accomodate cluents and skip issues.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The all inclusive hotel was fantastic and the hotel had top shelf alcohol and food. Really impressive!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort. We stayed for 5 nights, and everything was fantastic. Great food and service.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Property and had a great time. Had a great relaxing time. All restaurants were excellent with so many different options! Love how we can relax on the beach or at the pool. Lots of fun events as well. Wonderful place if you want a nice relaxing time with good food and a chill vibe. Highly Recommend!!
Stayed 3 nights in Jan 2024
Response from The Excellence Collection on Apr 9, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was so many mosquitos outside at night so I could not enjoy outside concert or entertainment.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review.Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos and no-see-ums is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel has a specialized fumigation company which works daily to prevent this type of situation.Nonetheless, we assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Excellence brand. There is a full commitment from the whole company and they are very passionate about their job and they do all their best to offer outstanding service.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Dinning at Domo restaurant is one of the best experiences
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with excellent food and customer service. By far the best all-inclusive experience at a resort. I highly recommend the Finest.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to hear from you that our resort is the best All-Inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

JASON LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Good entertainment. Very clean with eco-friendly disposals. Great kids area. The golden circle main bar staff were not up to par with the rest of the service staff.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Gurleen Kaur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was excellent. It was well kept, the service was good. We stayed in junior private pool suite. But the food was mediocre. Everything was watered down, including juices, drinks, smoothies. If you are vegan or vegetarian, I wouldn’t recommend this resort, it was the same two shredded veggies rotated in every dish ( which were not good), they served us meat twice when we ordered vegan. The food lacks any Mexican flavour, overall just bland food.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. The food department is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants and offer our sincerest apologies if this circumstance has affected your perception about the resort. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

6/10 Okay

Samuel

Travelled with family and small children
Liked: Cleanliness
Upon first impression, I felt a bit lied to when the resort is compared to photos and when comparing to other resorts I’ve stayed at (Grand Palladium and Garza Blanca). This resort has pretty sparse service when at the pool. There is barely anyone walking around the pool area and only one day did someone offer to move a beach chair for us. Other days, I carried my own chairs from one pool to another or from one area to another. I don’t want to sound snobby, but when visiting a 5 star resort, there are certain expectations. Kids club: again, this is great in pictures and the staff that was there, was great. But it seemed understaffed and the kids weren’t really being interacted with. It’s cool when your kids are 8-9, but when you have kids (6 and 4) they need interaction to want to stay. And the set up was slightly strange. You have to sign your kids up in the morning in case there are activities. And if you’re late, tough luck. Food: nothing really blew me away. The French place was pretty good, the rest was mediocre. Barely had any lunch so cannot comment too much. Overall, this was average and didn’t meet the price point. We stayed at Garza Blanca last year for spring break, and didn’t go just to try something different. If choosing between Finest and Garza Blanca, I think Garza Blanca is a clear winner for decor, service, food, etc.
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for selecting Finest Playa Mujeres as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Stanislav

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, especially staff was very kind and helpful! Service is so high! Even if pool area for families with children was always full, staff tried their best to manage it! Food was delicious! Rooms are large and comfortable!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 3, 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk with me into excellence……….. I recently stayed at Playa Mujeres in Mexico and had an incredible experience! The hotel had a refreshing Bohemian vibe and the grounds were well-maintained. The staff provided top-notch customer service, making me feel valued throughout my stay. I opted for the excellence club and was beyond satisfied with my two-story room and rooftop plunge pool. The scenery was breathtaking, and there were plenty of activities for kids as well as private adult-only sections. I highly recommend Playa Mujeres for a memorable and enjoyable vacation I would like to acknowledge some of the exceptional customer service members belong into this team : Francisco - bell boy Fernando -excellence club Carlos -excellence club Javier – excellence club Mitzi and Victor – excellence club Edith – housekeeping
Stayed 7 nights in Mar 2024

10/10 Excellent

Naveena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with amazing service and great dining options.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a pleasant stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive. Good things: 1. It felt safe. The property sits behind large security gates, attended by security guards who control access to the property 24/7. 2. The staff was excellent, courteous, and professional. I'd like to give a big shout-out to Angel Cab, who got to know us and took really good care of our family! 3. The breakfast at The Market Kitchen was phenomenal and got us started on the right foot each day. 4. Nightly entertainment by live bands was very enjoyable. Not so good things: 1. It is rather isolated, so if you want to venture out off the property, you would need a taxi or rent a car. 2. Lunch and dinner experience was a hit and miss. Some menu items were decent, while others were not so. Also, for dinner, there was always a wait of 30 to 45 minutes (for a family of 3). And because they don't use any physical menu, we had to use their App to view menu items. While it's great for the environment and I applaud their effort, we had poor cell reception in many of the areas at the property, and the staff was not really trained on how to deal with it; most of them insisted that we use the App. 3. Poor cell and wifi reception. I have Verizon and had very poor signal at the property. The wifi provided by the hotel was very spotty as well.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 3, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Cheryl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Apr 3, 2024
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

David Delone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent! The property was a beautiful place to be for relaxation and activities an excellent getaway! Definitely a place to come back to and stay a little longer. Thank you for everything.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with exceptional staff! The beach is pristine (no sargassum!) and the pools are lovely. Eduardo, Angel, Victor, Isabel and Charley were amazing hosts. We will be back!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 1, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Nicole Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juana was amazing by the main pool. Rooms were very spacious, well-appointed and clean. Awesome service. Our favourite restaurant was the French!
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on Mar 31, 2024
Dear guest,First of all, we would like to thank you for choosing Finest Playa Mujeres to vacation and for taking the time to share your feedback with the Expedia community.At Finest Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. In addition, we are delighted to read that you enjoyed our restaurants and which one was your favorite. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Kelly Hoi Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is great for families with kids. Most guests were family as there isn’t too many nightlife activities for adults (so no late night noises). We stayed at the resort for 5 days with our 8 month old. Hotel provides a lot of amenities for babies. They have crib, pack and play, bottle warmer, bottle sterilizer, baby tub. Overall the resort never felt crowded, we went to a la carte restaurant right when they open and never had trouble getting a table. Highly recommend to get private pool suite. It was so much easier to bring baby in and outta pool. We got to hang out in that private outdoor space once baby is asleep. All in all, great experience!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Angel Rafael Rivera, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fuimos a celebrar nuestro aniversario por unos días y a descansar. El hotel es bello. El personal muy amable. Las opciones de comida estuvieron muy buenas. Todo estuvo excelente! Ya queremos regresar!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
En primer lugar, nos gustaria agradecerle por elegir Finest Playa Mujeres para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece.Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excellent

Koshigaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time travelling with my 10 month old. The staff was very friendly and the customer service was really good. Coffee shop was amazing as well as all the food options . Although the swim up suite water was a bit cold the time we went we still enjoyed the spacious suites. Very trustworthy and accommodating property. Only suggestion is to make sure to bring mosquito spray as there were mosquitoes on the property.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Mar 25, 2024
Thank you for choosing Finest Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at numerous hotels within the excellence group, and it’s why I always choose to return to them! The room we were put in was fairly run down unfortunately, bed panel was falling off, the door latch would most night be impossible to turn, the room wasn’t 5 star clean when we arrived. However the grounds were always being taken care of, truly a beautiful resort in general. So much to do with the family, kids are NEVER bored. The restaurant and buffet options are top notch. The service staff was good. One thing to mention is they spray a mosquito repellent smoke every night around 6 PM all over the grounds, and you essentially get smoked out and need to run away with how harsh the smell is.. so if you’re in the middle of eating or enjoying a drink outside, or even during a show outside of the sweet corner, you will be smoke bombarded. So that was super disappointing. Lastly, every time I’ve booked with an excellence group hotel, I’ve received pick up service at the airport, this time we wandered around outside the airport waiting for them but nobody arrived, we ended up having to pay around $200 to get to the resort as they apparently don’t do this service anymore included with the heavy stay price, just something to budget for! All in all, wonderful place to stay with your family if you’re looking for a more lux resort with tons of activities.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 26, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Franck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but the checkout was terrible The women ( Monserrat ) she was absolutely not professional at all. Poor services
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 21, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort. Spacious, clean rooms. Great balconies. Great amenities. Lovely staff. Resort was full but didn’t feel busy. Sometimes beach chairs hard to get mid-day but could always find at a pool. Pleased with food (often iffy at all inclusive). Portions small but can always order more. House white wine was good. Red, not so much (wine list very pricey), but all cocktails included and there are great bartenders. Will return and will recommend.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 19, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christopher Peter Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall this property was excellent. We have stayed at a lot of resorts in this area and would say the service, food and beach at this property are some of the best we've ever seen. The only issue we encountered was a lack of seating around the pool and beach. We've never stayed anywhere with so few chairs available. That said, other than the chair issue we really enjoyed the resort and would definitely consider going back.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Congyuan

Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A good experience
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on Mar 15, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just completed our vacation at Finest Playa Mujeres and honestly it was WONDERFUL. The food is fantastic, the staff all around are courteous, the pool and facilities fantastic. The only reason we gave a 4/5 stars for customer service is the bad experience with the person booking tours out of the hotel. We booked a tour through the hotel with Seasons Tours and ON THE DAY of our tour, and as we waited to be picked up, they told us the tour was cancelled and did not offer any consolation. Seeing as most people take short trips, every day is meaningful. They could have called our room earlier in the day to let us know it was cancelled. To do do 10 mins after pickup time was unexpected and unprofessional of a 5 star hotel. Moreover when we voiced our displeasure, the tour person gaslit us and told us that the other couples weren't upset so why were we? Totally uncalled for and probably untrue. Other than that very unpleasant experience, we had a great time and the Hotel should reward the following staff members of Duke's restaurant for their exemplary service: Veronica, Rene, and Rocky the kickass manager!
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for choosing to stay with us at Excellence Riviera Cancun and for taking the time to give us some valuable feedback. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve. We regret that some details of your stay were not satisfactory but we are happy that we were able to upgrade your experience. We sincerely look forward to welcoming you back and providing you with some more Extraordinary Moments in the Caribbean. Greetings from The Excellence Collection.

10/10 Excellent

Laura A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience at the Finest was a 10/10. The staff was very friendly and responsive our entire stay. Booking transportation to and from the resort was easy with their preferred transfer service as well. The moment you walk in you’re greeted with champagne, and escorted to the lobby for check-in. Our room was as pictured online, and the entire resort was very clean, with beautiful landscaping throughout the property. Food and Drinks were our only area for critique. The service at the restaurants was amazing, but the food and drinks on average were just ok, 6/10. We loved Lizo, Dommo, Gusto, and the Taco Truck was good, but we weren’t blown away by the food, in fact the buffet and the Surf n’ Turf restaurant were very disappointing.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 12, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Jill, Chester Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and I can’t say enough about this property. This is our third time here.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 12, 2024
Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. e look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

SAUD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and facilities.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4/10 Poor

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food quality was terrible. Unsure how there are so many positive reviews on this resort.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Good

Alexey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A pretty good hotel, well kept gardens, good food, good service, great beach, beach towels are easy to pick up and are in abundance, good entertainment, great kids club. Why 4 stars: mosquitoes (I did ask them to spray more when leaving), too dim energy saving lights in the buffet area, would benefit from having more beach chairs.
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on Mar 7, 2024
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. On the other hand, we are disappointed to read that you were bitten by mosquitoes, although we would like to emphasize that we strive to provide total confidence in hygiene and cleanliness because they are aspects of major importance for our guests to feel them 100% comfortable in our hotel. Our hotel has an internal company of fumigation to have hygiene in all facilities. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of getting and general quiet and 'at ease' feeling of the property was great. The dinner restaurant standouts were the French restaurant and the steakhouse. Impeccable service anywhere you go. This is definitely a resort to bring young children as there were many around (we don't have children but were unbothered).
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Mar 7, 2024
Dear guest,First and foremost, we would like to thank you for choosing Finest Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Ann Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on Mar 7, 2024
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.