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Emporio Cancun

Photo gallery for Emporio Cancun

Aerial view
On the beach, beach towels
On the beach, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers

Overview of Emporio Cancun

Emporio Cancun

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Laundry
  • Spa
  • Gym
Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

Explore the area

  • Popular LocationMaya Museum of Cancun1 min walk
  • Popular LocationIberostar Cancun Golf Course7 min walk
  • Popular LocationAquaworld16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive

Room options

About this area

Cancun

Located on the beach, Emporio Cancun is in Zona Hotelera, a neighborhood in Cancun. San Miguelito and El Rey Ruins are local landmarks, and travelers looking to shop may want to visit La Isla Shopping Mall and Luxury Avenue Shopping Mall. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at Oasis Arena. Looking to get your feet wet? Kayaking, scuba diving and water skiing adventures can be found near the property.

What's nearby

  • Maya Museum of Cancun - 1 min walk
  • Iberostar Cancun Golf Course - 7 min walk
  • Oasis Arena - 9 min walk
  • Aquaworld - 16 min walk
  • Delfines Beach - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Xkat-ik - 4 min walk
  • Da Vinci - 4 min walk
  • Restaurante Benazuza - 10 min walk
  • Mole - 20 min walk
  • Casitas - 3 min drive

About this property

Emporio Cancun

Beachfront aparthotel with relaxing spa services
At Emporio Cancun, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the aparthotel's 2 poolside bars. Each apartment offers WiFi, room service, and a TV with cable channels. Additional amenities include a coffee/tea maker, a hair dryer, and a safe.
Emporio Cancun offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Massages
  • Spa services

Internet

  • WiFi available, with speed of 25+ Mbps (fee applies)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 7:00 AM–noon: USD 20 for adults and USD 12 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Hair dryer
  • Eco-friendly toiletries
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space (8288 square feet)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Gift shop/newsstand
  • Porter/bellhop
  • Banquet hall
  • 24-hour front desk

Things to do

  • 24-hour fitness center
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Golf nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scuba diving nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 450 rooms
  • 9 floors
  • 12 buildings
  • Built in 1983

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 80

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.85 per accommodation, per night
  • Sanitation services: USD 4 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 20 for adults and USD 12 for children (approximately)
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per day (rates may vary)
  • Late check-out fee: USD 80 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Does Emporio Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Emporio Cancun?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Emporio Cancun on Mar 2, 2023 start from CA $293.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emporio Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emporio Cancun?

Self parking is free at this property.

What time is check-in at Emporio Cancun?

Check-in is from 3:00 PM - anytime.

What time is check-out at Emporio Cancun?

Check-out is at noon. Late check-out is available for USD 80 (subject to availability).

Where is Emporio Cancun located?

Nestled on the beach, this Zona Hotelera aparthotel is within 3 mi (5 km) of Maya Museum of Cancun, Delfines Beach, and La Isla Shopping Mall. Hotel Zone Beaches and Iberostar Cancun Golf Course are also within 10 minutes.

Can I cancel my reservation for free at Emporio Cancun and receive a full refund?

Yes, Emporio Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Emporio Cancun cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.2

Very good

Rating 10 - Excellent. 643 out of 1233 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 317 out of 1233 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 122 out of 1233 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 66 out of 1233 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 85 out of 1233 reviews" "
" "2 - Terrible 7%

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

greg

Liked: Amenities, property conditions & facilities
Beautiful property with many swimming pools, hot tubs restaurants and other amenities, even a Starbucks on site. Friendly staff. Rooms were clean and comfortable. Great stay !
Stayed 1 night in Jan 2023

10/10 Excellent

jifang

Liked: Cleanliness, property conditions & facilities
Good
Stayed 5 nights in Jan 2023

10/10 Excellent

omar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Many pools They only have 2 restaurants Fasana was the better one The views were great Property and room were clean Breakfast was average
Stayed 2 nights in Jan 2023

2/10 Terrible

Bharat Kumar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check In took long time. Check In lady took her sweet time. My wife is sick and when I tried to place room service order, they were not responding for room service. So I decided to go front desk a d again they took there sweet time to respond and address my request. Pretty bad and slow service.
Stayed 1 night in Jan 2023

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice property. The check in process takes far to long - 10-15 minutes per party. Our room wrist key stopped working (and we saw a few others with the same problem!), we waited 15 minutes in line at the front desk just for them to call maintenance, 15 minutes more waiting for maintenance. While the processes are slow, the staff was friendly.
Stayed 1 night in Jan 2023

8/10 Good

Robbi Spencer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really loved the room we were in! The view was great and there were restaurants, bars and a pool surrounding our room! However, I was very disappointed that the temperature of both the hot tubs and pools were significantly colder than the ocean

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay, lots of fun around.

4/10 Poor

Mehvish

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only thing going for the hotel were the good views and pool area. The overall service was terrible! Our room had a broken air conditioner and the bathtub didn't work, we complained about both of these things consistently every day but nothing was done to fix both the issues. It sucks when you've paid so much and you get a terrible service like that. We went there on new year's night and the hotel had absolutely nothing planned for their guests, unless you had made reservations way in advance for a small room party. All the other hotels had fireworks and other parties going on for their guests, Emporio was completely dead. Very disappointing experience, would never come back.

6/10 Okay

Wayne, Mount Vernon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel itself was great, check in was fast but the 2 females working had bitter face expressions. Wifi horrible.had the king suite by the pool hot tub by my room wasnt working all weekend. Had a bath tub in my room couldnt use it because the plug wasnt working. Went to 2 buffets both food was cold, ordered room services they brought the food cold like it was sitting there for a while before they bring it. But otherwise from all that The room was clean, the pools were nice..the hotel was beautiful.
Stayed 3 nights in Jan 2023

10/10 Excellent

MARGOT CAROLE BOGNI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the foods and amabality of personal