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Guest reviews

4.3 out of 5 Excellent
15 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPuerto Cancun Golf Course18 min walk
Popular LocationGran Puerto Pier2 min drive
Popular LocationPuerto Cancun Marina Town Center9 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)34 min drive

Choose dates to view prices

Preferred Club Family Connecting Suite

  • 969 sq ft
  • Ocean view
  • Sleeps 8

Deluxe Ocean View King

No guest room rating
  • 479 sq ft
  • Ocean view
  • Sleeps 3

Preferred Club Master Family Suite Ocean View

  • 1528 sq ft
  • Ocean view
  • Sleeps 8

Preferred Club Corner Suite

5/5 guest room rating
  • 818 sq ft
  • Ocean view
  • Sleeps 4

Preferred Club Deluxe Ocean View King

No guest room rating
  • 484 sq ft
  • Ocean view
  • Sleeps 4

Deluxe Family Suite Ocean View Plunge Pool

  • 969 sq ft
  • Ocean view
  • Sleeps 8

Breakfast Plan Deluxe Ocean View King

No guest room rating
  • 479 sq ft
  • Ocean view
  • Sleeps 2

Family Connecting Suite

5/5 guest room rating
  • 969 sq ft
  • Ocean view
  • Sleeps 8

Preferred Club Deluxe Ocean View Double

5/5 guest room rating
  • 484 sq ft
  • Ocean view
  • Sleeps 4

Deal of the Day Ocean View

No guest room rating
  • 484 sq ft
  • Ocean view
  • Sleeps 4

Deluxe Ocean View Double

  • 479 sq ft
  • Ocean view
  • Sleeps 4

Preferred Club Honeymoon Suite Ocean View

  • 727 sq ft
  • Ocean view
  • Sleeps 2

Breakfast Plan Deluxe Ocean View 2 Queens

  • 479 sq ft
  • Ocean view
  • Sleeps 4

Preferred Deluxe Family Suite Ocean View Plunge Pool

  • 969 sq ft
  • Ocean view
  • Sleeps 8

Preferred Club Master Suite Ocean Front

  • 1528 sq ft
  • Ocean view
  • Sleeps 4

Preferred Club Deluxe Ocean View Plunge Pool Double

  • 549 sq ft
  • Ocean view
  • Sleeps 4

Preferred Club Deluxe Ocean View Plunge Pool King

5/5 guest room rating
  • 549 sq ft
  • Ocean view
  • Sleeps 4
4.3
Excellent
5 - Excellent
10
4 - Good
2
3 - Okay
1
2 - Poor
1
1 - Terrible
1

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
The hotel grounds are beautiful. The rooms are also nice. Staff was very nice and helpful. The most frustrating and disappointing thing about our stay was the limited amenities and food. Yes, I understand adjustments needed to be made due to COVID, however the list of amenities and food options should be updated to reflect what would be available during someones stay. The food that was available wasn’t that great and there is not really a beach... not to swim in anyway. I probably wouldn’t stay here again.
Stayed 4 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, afordable, friendly workers, excellent service in the spa. Room service delivery was pretty slow and menu pretty limited, but the food was good and our order arrived accurately.
Stayed 1 night in Aug 2020

2/5 Poor

Business traveller
Happy face iconLiked: Staff & service
The food is absolutely terrible. The pictures on the tablet for room service are the complete opposite from what they deliver. The bathroom in the room.l smell like sewer. The music coming from the pool is no Iy so good luck sleeping at night. Overall I’ll rate them 1 star. The facility is decent for the price I paid.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the hotel. The service was great and all of the staff were really attentive. Laura our housekeeper was great she really went above and beyond cleaning and organizing the room each day. We also used room service and it was fast and easy to do with the tablet. The food at the restaurants was amazing. I can't wait to come back to Cancun.The view from our room and the rooftop was amazing.
Stayed 8 nights in Aug 2020

5/5 Excellent

Travelled with family and small children, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2020

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