Outdoor pool, sun loungers

Reviews of Desire Riviera Maya Pearl Resort All Inclusive - Couples Only

4 out of 5
Desire Riviera Maya Pearl Resort All Inclusive - Couples Only
Costera Norte S.M. 10 Mz. 26, Puerto Morelos, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 325 out of 434 reviews" "
Rating 8 - Good. 81 out of 434 reviews" "
Rating 6 - Okay. 19 out of 434 reviews" "
Rating 4 - Poor. 4 out of 434 reviews" "
Rating 2 - Terrible. 5 out of 434 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahire

Travelled with partner
Liked: Cleanliness, staff & service
Rooms can use an upgrade but other than that good food, amazing staff. Good VIP experience.
Stayed 10 nights in Mar 2024
Response from Brenda Pacheco Guest Service Manager on Apr 7, 2024
Dear Mahire,What a joy to know that your vacation with us has been great! I am sure that this will not be the last time we will have the pleasure of receiving you. I wish you a safe trip back home and a big hug from all of us in the Desire Pearl family. Best regards!

6/10 Okay

Roula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Victor the towel guy was amazing otherwise the food was probably a 1 out of 5 stars
Stayed 4 nights in Mar 2024
Response from Brenda Pacheco Guest Service Manager on Apr 7, 2024
Dear Roula,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 Okay

Shannon R, Potosi

Stayed 5 nights in Mar 2024
Response from Brenda Pacheco Guest Service Manager on Apr 17, 2024
Dear Shannon,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

8/10 Good

Albert, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service
Staff is beyond excellent. The resort itself is kept quite clean. The majority of the food and dining is excellent. They have a problem with beach erosion and sea grass floating up on the beach, daily. To there credit, some poor guy is out there every morning gathering up the bulk of the sea grass. On another note, their website states no explicit sexual activity in public areas. However, I guess the beach and the jacuzzi are not considered public. One guest jokes "the Jacuzzi is like Sperm Soup". Haha, It's really not funny. My gf and I, really wanted to enjoy the Jacuzzi and the beach, but not like that. If some couple wanted to get intimate, away from the crowd, I could care less, but not next to us.
Stayed 6 nights in Mar 2024
Response from Brenda Pacheco Guest Service Manager on Mar 20, 2024
Dear Al,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and staff is fantastic. Food quality could be improved. Would suggest more local, simpler dishes.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ernest Russell Bees

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Brenda Pacheco Guest Service Manager on Mar 4, 2024
Dear Ernest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Very relaxing. Customer service is super. Everyone very friendly and treated us well. Highly recommend
Response from Brenda Pacheco Guest Service Manager on Feb 28, 2024
Dear Brad,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well kept and the service is the best!!!
Stayed 4 nights in Feb 2024
Response from Brenda Pacheco Guest Service Manager on Feb 28, 2024
Dear Glenn,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 6 nights in Feb 2024
Response from Brenda Pacheco Guest Service Manager on Feb 11, 2024
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort
Stayed 6 nights in Jan 2024
Response from Brenda Pacheco Guest Service Manager on Feb 4, 2024
Dear Scott,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

8/10 Good

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed, excellent food
Stayed 5 nights in Jan 2024
Response from Brenda Pacheco Guest Service Manager on Feb 4, 2024
Dear Molly,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly caters to creating a sexy, fun environment.
Stayed 5 nights in Jan 2024
Response from Brenda Pacheco Guest Service Manager on Feb 4, 2024
Dear Sara,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff and playmakers were amazing
Stayed 5 nights in Jan 2024
Response from Brenda Pacheco Guest Service Manager on Jan 21, 2024
Dear Mark,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

6/10 Okay

Iftikhar

Stayed 3 nights in Jan 2024
Response from Brenda Pacheco Guest Service Manager on Jan 21, 2024
Dear lftikhar,First and foremost, thank you for selecting Desire Pearl for your recent holidays.Everyone in this great team works very hard to exceed our guest’s expectations and we are very sad to learn that your stay with us was not completely satisfied.If your vacation plans point towards Riviera Maya, it will be a great pleasure to host you again and offer you a much better experience.Kind regards!

10/10 Excellent

Sabino

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to read and go. Its worth the trip.
Let me start off my saying we never were into the "lifestyle" or swinging. We went with an open mind and left with an even more exciting sex life (and we didnt even "hook up" with others). We learned that we actually enjoy people watching us be intimate. We enjoyed desire more than temptations. It is way classier and relaxing. My wife opened up sexually and spiritually. Temptations is where the party is at if thats what you are looking for. Desire is where you go to relax, meet good people and feel comfortable. We felt extremely comfortable and happy our whole stay. We were the youngest couple there (31 and 33) This is a great place and we cant wait to go back. The staff and people really made our stay special. We had great conversations with people twice our age and honestly prefer to hangout with that crowd. Theres good people there with age varieties from 30-60. Its a mature classy spot for sure. We stayed at desire for 5 nights and temptations for 9 nights. And I wish we did the opposite. Party first go here 2nd. The staff is so professional. Sofie was amazing. So was every other employee. You will not be disappointed
Stayed 3 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Jan 9, 2024
Dear Sabino,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 Excellent

Krzysztof Adam, Ballston Spa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love personel and guests.
Stayed 4 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Jan 8, 2024
Dear Krzysztof,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Excellent

robert jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!! They were attentive, helpful, respectful and polite. Facilities were just what we needed. We will return!!!
Stayed 7 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Dec 25, 2023
Dear Robert,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Excellent

Denis, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Dec 25, 2023
Dear Denis,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely & the property is in great shape. Do know that a party atmosphere is somewhat enforced & since the property is small, can be hard to get away from. If you’re looking for a quiet stay at a lifestyle resort, this isn’t a place I would recommend. Also, while we found most guests welcoming & non judgmental, there were a couple of truly obnoxious groups that made having a quiet dinner impossible & probably should’ve been removed from the restaurant. The place is very heteronormative, not sure how the LGBT community would feel here. This is not a reflection of the resort or staff, just the guests.
Stayed 2 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Dec 25, 2023
Dear Karen,,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Property
Stayed 5 nights in Dec 2023
Response from Brenda Pacheco Guest Service Manager on Dec 12, 2023
Dear Nicole,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 Excellent

Jesse, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time at Desire Pearl. It was just what we needed to celebrate our anniversary. Manager Laura Gutierrez was so attentive and helpful. The pool staff Gabriela, Joshua, Victor the daybed manager, all the bartenders, waiters, playmakers, entertainers, Miguel Angel the Somalier, and the great room caretakers all were so kind, courteous, and attentive. It truly shows that the staff enjoys working at Desire Pearl and care about the customer experience. We enjoyed our trip so much we are already planning our return!
Stayed 7 nights in Nov 2023
Response from Brenda Pacheco Guest Service Manager on Dec 5, 2023
Dear Jesse,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/staff overall was excellent. Really our only complaints were they charge $10 for room service per order, DVD and the mix that they use to make frozen drinks could be a bit higher quality.
Stayed 3 nights in Nov 2023
Response from Brenda Pacheco Guest Service Manager on Nov 30, 2023
Dear John,First of all, we would like to thank you for your recent stay at Desire Pearl and for taking the time to share this review with the community.We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided.We take into account your suggestions and observations, which will be taken to the corresponding departments for evaluation and improvements.We look forward to welcoming you again and having another opportunity to pamper you with our attentive service creating another unforgettable experience.Best regards!

10/10 Excellent

Saulius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Brenda Pacheco Guest Service Manager on Nov 19, 2023
Dear Saulius,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is excellent. Highly recommend!
Stayed 7 nights in Nov 2023
Response from Brenda Pacheco Guest Service Manager on Nov 18, 2023
Dear Elizabeth,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgrade to a Jr. suite was amazing. We received a corner oceanfront room with a large balcony. Service was superb at the restaurants and bars. Evening shows were fun to watch.
Stayed 4 nights in Oct 2023
Response from Brenda Pacheco Guest Service Manager on Oct 25, 2023
Dear Judy,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Brenda Pacheco Guest Service Manager on Oct 25, 2023
Dear Guest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 5 nights in Sep 2023
Response from Brenda Pacheco Guest Service Manager on Oct 9, 2023
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 Excellent

BEATRIZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 6 nights in Sep 2023
Response from Brenda Pacheco Guest Service Manager on Sep 26, 2023
Dear Beatriz,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

2/10 Terrible

MICHAEL, Linden

Travelled with partner
Liked: Staff & service
Disliked: Amenities
They are trying to force nonmembers to become members. There’s a new policy that only members can make reservations at the restaurants. Leaving nonmembers outside like dogs, had to wait over an hour for a table even though there was 8 empty tables. Not a fan. We have gone to Desire 3 times, there will not be a 4th because of there new policy.
Stayed 4 nights in Sep 2023
Response from Brenda Pacheco Guest Service Manager on Sep 24, 2023
Dear Michael,First and foremost, thank you for selecting Desire Pearl for your recent holidays.We are disappointed to hear about your experience of staying at our hotel and it is certainly not the kind of impression we would like you to take away. Our team takes a lot of pride in making each guest’s experience as pleasant as possible and your feedback is very much appreciated for us to improve and do better.We would like to sincerely apologize for the drop in service experienced, will definitely relay this back to the relevant departments for their perusal.Our team and managers at Desire Pearl look forward to having the opportunity to serve you one more time and regain your trust in our chain.Cordially,

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely recommend this property. A lot of great and fun entertainment. The staff is wonderful.
Stayed 4 nights in Sep 2023
Response from Brenda Pacheco Guest Service Manager on Sep 16, 2023
Dear Kerri,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 Excellent

Britney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property. The property was clean and the room was spacious. We never wanted for anything as the staff was so attentive.
Stayed 2 nights in Sep 2023
Response from Brenda Pacheco - Guest Service Manager on Sep 9, 2023
Dear Britney,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best all inclusive adults only resort in the Cancun region. Top notch customer service with smiles. My only recommendation would be to serve more variety of food items.
Stayed 7 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Sep 1, 2023
Dear Paul,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Resort is Now even Better!
This was our 5th stay over the past 10 years (our last 5 years ago). A 4 star resort is now 4.5 stars! Many positive improvements in the property. As before, the staff is a major asset in addition to the quality of the amenities, services, food and physical facilities.
Stayed 4 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Sep 1, 2023
Dear Robert,We appreciate that you have selected Desire Pearl for your recent vacation.We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations.It is a pleasure to know that you have enjoyed the different services we offer, but above all we appreciate that you recognize the talent and genuine kindness of our people, and rest assured that whenever you visit us, we will seek to exceed your expectations and provide you with an extraordinary vacation.Warm regards!

10/10 Excellent

Miguel Ramirez, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation service is very bad
Stayed 4 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 29, 2023
Dear Miguel,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

8/10 Good

Jerry W

Liked: Cleanliness, staff & service, property conditions & facilities
Desire is a nice place. We had fun. However, a lot of smaller things add up to some problems. First, there is a relative high-pressure sales pitch to join either their "mansion" or Premier club. The prices were extremely high and based on their full pricing. (Thirty-nine thousand was the first offer?) Not a very good deal compared to Orbitz. However, it resulted us being treated like second class guests because the premier group always had first pick of amenities. We were also given a room on the 4th floor... or 50 stairs to climb every time we wanted to go to our room (no elevator). We figured that we climbed about a 90-story building during our week-long stay. Did I mention that me and the wife are well into our 60's?? The prices in the gift shop are ridiculous...$137 for a $5 pair of sunglasses?? We had a photography session, but the photographer didn't listen to us, so we ended up with a bunch of bedroom shots of her instead of pics of us, and we wanted athletic shots and didn't really get any. (don't think he knew how to shoot those kinds of pics??) Still the price was nearly seven hundred dollars for 35 pics. The massages were expensive, but very well done, and the cuisine was excellent. The servers were prompt and efficient. Overall, it was a nice stay if only the above problems were eliminated.
Stayed 7 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Sep 1, 2023
Dear Jerry,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 19, 2023
Dear Istvan,Thank you for giving us the highest rating. We hope to have you back with us very soon! Kind regards!

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the activities throughout the day and into the evening!
Stayed 5 nights in Aug 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 17, 2023
Dear Kerri,Thank you for giving us the highest score. We hope to have you back with us very soon!Kind regards!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this fantastic resort and I can’t say enough about the exceptional experience I had. From the moment I arrived, the top-notch service left a lasting impression. The playmakers( Will, Sam, Kia and Bela) did an outstanding job of keeping everyone engaged in a variety of activities that catered to all interests. It was evident that a lot of thought and effort went into planning these activities. Moreover, the facilities at the resort were nothing short of exceptional. Whether it was the well-maintained accommodations, the stunning pool area, or the state-of-the-art fitness center, every aspect exceeded my expectations. The attention to detail was evident everywhere I turned ( Belen and Antonio). I can confidently say that this resort truly goes above and beyond to create a memorable and enjoyable stay for its guests. If you’re seeking a place where excellent service, engaging activities, and exceptional facilities come together seamlessly, look no further. I wholeheartedly recommend this resort and can’t wait to return for another unforgettable experience. Ricky P
Response from Brenda Pacheco - Guest Service Manager on Aug 14, 2023
Dear Richard,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments.Kind regards!

10/10 Excellent

Amanda

Stayed 6 nights in Jul 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 29, 2023
Dear Amanda,Thank you for taking the time to rate your experience. We hope to have you back very soon!Kind regards!

10/10 Excellent

Holly Schroedter

Stayed 3 nights in Jul 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 14, 2023
Dear Holly,Thank you for giving us the highest rating.We hope to have the opportunity to serve you again in the near future.Warm regards!

10/10 Excellent

jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great , safe very friendly and clean all throughout the facility
Stayed 5 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Jul 7, 2023
Dear Jim,Feedbacks as positive as yours about our Desire Pearl, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Desire style and return home fully satisfied.Once again, thank you for your time and the trust placed in our chain and see you very soon.Kind regards!

8/10 Good

Amy

Stayed 6 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Aug 3, 2023
Dear Amy,Thanks for sharing your experience.We hope to have you back very soon at Desire Pearl.Receive a greeting from all the staff.

10/10 Excellent

Amy Beth, South Orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love Desire Pearl resort! The staff is amazing from the entertainment crew like Candace and Kia To The wait staff like Gilberto and the bartenders like Juan and Emilio in the lobby bar and others like Wilberto in the hot tub bar.
Stayed 5 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Jul 2, 2023
Dear Amy,We thank you for choosing Desire Pearl as your dream vacation destination.It fills us with emotion to know that we have been able to provide you with an unforgettable stay thanks to the unbeatable days that we offer you. We know that our staff does everything possible to meet the expectations of our guests and with their words we can confirm it.We look forward to welcoming you to our property very soon.Kind regards!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was my first time there. I will definitely go back.
Stayed 3 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Jun 26, 2023
Dear Victoria,Thank you for giving us the highest rating.We hope to serve you again in the future.Best regards!

10/10 Excellent

Tracy

Stayed 4 nights in Jun 2023

10/10 Excellent

Rafael

Stayed 2 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Jul 5, 2023
Dear Rafael,Thank you for giving us the highest rating.We hope to serve you again in the future.Best regards!

10/10 Excellent

STEPHENIE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time
Stayed 2 nights in Jun 2023
Response from Brenda Pacheco - Guest Service Manager on Jun 18, 2023
Dear Stephanie,Thank you for giving us the highest rating!We hope to have you back very soon at Desire Pearl.Best regards!

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Brenda Pacheco - Guest Service Manager on Jun 8, 2023
Dear Sherry,Thank you for taking the time to rate your experience at Desire Pearl Resort.We hope to have the pleasure of being your hosts again on your next vacation.Greetings from all the staff!

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 7 nights in May 2023
Response from Brenda Pacheco - Guest Service Manager on Jun 3, 2023
Dear Becky,Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation.Greetings from Desire Pearl!

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Brenda Pacheco - Guest Service Manager on May 30, 2023
Dear Virginie,First of all, I would like to thank you for taking the time to rate your experience with us.We hope to welcome you back in the near future!Best regards!