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Reviews of Crown Paradise Club Cancun All Inclusive

3.5 out of 5
Crown Paradise Club Cancun All Inclusive
Boulevard Kukulcan Km 18.5, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 974 out of 2658 reviews" "
Rating 8 - Good. 712 out of 2658 reviews" "
Rating 6 - Okay. 441 out of 2658 reviews" "
Rating 4 - Poor. 263 out of 2658 reviews" "
Rating 2 - Terrible. 268 out of 2658 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

dandy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for family vacations
Stayed 3 nights in Apr 2024

10/10 Excellent

Jurgen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation.
Stayed 5 nights in Mar 2024

6/10 Okay

Johanna Elizabeth

Travelled with family
The staff isn’t too friendly! The wait for the buffet can be as long as 30min. The food wasn’t good!
Stayed 5 nights in Apr 2024

8/10 Good

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

David

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Cuong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Nardin, framingham

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property had everything we needed for the kids. The kids paradise area was very nice and the kids enjoyed it. Also the kids club for below 3 was a good break for us, but they only allow 1.45 hrs in the morning and 1 hr in the evening for drop offs. The restaurants were average, the buffet was also an average. There were shops, boutiques and a clinic inside the property. The overall experience was nice, the people were nice, the vibe was great and we had fun.
Stayed 6 nights in Apr 2024

8/10 Good

Nancy

Liked: Cleanliness
Disliked: Staff & service
Overall everything is nice except the installation is bad. I could hear the next room talking .
Stayed 4 nights in Apr 2024

10/10 Excellent

Denis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kids activity.
Stayed 7 nights in Apr 2024

8/10 Good

Zacharo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family oriented resort. Beautiful and clean pools, kids activities and shows at night. Good variety of food. They have multiple restaurants on site but it is virtually impossible to get a reservation at any of them. So buffet it is. Also ridiculous towel policy leading to towel thieves unnecessary anxiety.
Stayed 5 nights in Apr 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was good, bartenders, bellhops, everybody was great . Restaurants suck with there new system and they were all empty ( don’t get it) maybe low staff. Thats where they dropped the ball.
Stayed 5 nights in Apr 2024

4/10 Poor

Taylor

Disliked: Cleanliness
Food wasn’t good, too many children, if you are looking to turn up this isn’t that type of resort. Almost impossible to get reservations at any of the restaurants buffet will be your only option. Check in staff is not very friendly. Out dated. Great location but Wouldn’t stay again .
Stayed 3 nights in Apr 2024

8/10 Good

Gholamali

Liked: Cleanliness, staff & service
Better quality for foods and drinks
Stayed 4 nights in Jan 2024

6/10 Okay

soumia

Travelled with family and small children
Liked: Cleanliness, staff & service
Good for big families, but they need to improve their food, a lot of food but no taste at all they focus on quantity not the quality .. Even the staff not enough at the buffet.
Stayed 3 nights in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 4 nights in Apr 2024

10/10 Excellent

Sarmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Ali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Worth it for the price. Property can upgrade a bit.
Stayed 4 nights in Apr 2024

4/10 Poor

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
It was disappointing due to maintenance issues, and security issues.
Stayed 3 nights in Apr 2024

2/10 Terrible

maria de jesus Piedra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
To many noise
Stayed 6 nights in Apr 2024

10/10 Excellent

Rohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly place with lot of options for couples and family
Stayed 5 nights in Apr 2024

6/10 Okay

Leonel L Longoria, ROANOKE

Liked: Cleanliness
Although the experience was great .. the only inconvenience was trying too book reservation for restaurants.. I log in at 8am (as stated) and they were none .. in turn I went directly to the restaurant and check to see if any openings — although it show that it was booked … they were plenty of empty tables to sit .. I think people just booked them to. Booked them and they don’t show up —IMO just go to the restaurant and ask if they are openings — they are willing to help … also the luggage helper Jesus was extremely helpful …
Stayed 4 nights in Apr 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the property is kept clean. The staff is amazing. The food is alright.
Stayed 7 nights in Apr 2024

8/10 Good

Denise, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was nice the best service was at the buffet restaurant David was great ! They did put a different color bracelet since I booked through Expedia: to get reservations for other restaurants in there was very hard . That was a down fall but it was a nice hotel stay
Stayed 5 nights in Apr 2024

10/10 Excellent

Zohreh

Liked: Cleanliness, staff & service, property conditions & facilities
The best resort for family with kids!
Stayed 6 nights in Apr 2024

4/10 Poor

netsanet

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Crown Paradise Club Cancún on Apr 16, 2024
Estimado Carlos. Queremos expresar nuestro sincero agradecimiento por haber elegido a Crown Paradise Club como su destino vacacional reciente. Su amabilidad al compartir su experiencia en nuestras instalaciones nos llena de satisfacción. Esperamos ansiosamente tener el honor de darles la bienvenida nuevamente en un futuro cercano, para que puedan disfrutar una vez más de todo lo que Crown Paradise Club tiene para ofrecer. Con aprecio sincero, El Equipo de Crown Paradise Club Cancún.

6/10 Okay

Sharon Nabil

Travelled with family and small children
Liked: Cleanliness
resort was ok. food could have been a bit better, but it got us by. unfortunately, in my opinion the most annoying thing was having to wake up at 8 am to make a reservation for the restaurant of choice. The rooms could have had more to them, but they were manageable for the price we paid.
Stayed 5 nights in Apr 2024

8/10 Good

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 16, 2024
Dear Priyanka. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. Your kind words mean a lot to us, and we look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
The adult pool and bartender moises was amazing! The activities were poorly done that the workers didnt know how to play, especially beach volleyball, that experience was awful. I was here in 2018 and now in 2024 and it was much better back then, unless you have kids.
Stayed 5 nights in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except getting a reservation for the restaurants. They have to do better , prior to my trip this was a concern brcause of reviews i read but i thought it may be different when i went but it wasnt. I can say i was lucky enough to book 2 out of 5 restaurants in hotel but that was like winning the lottery .
Stayed 5 nights in Apr 2024

6/10 Okay

Anojah

Travelled with family and small children
We had travelled as a large group to this resort for 5 days. The property was overall nice and clean. However, the service was poor. Check in was smooth, but when we had other concerns (our mini-fridge wasn’t refilled with water, no clean towels after room service cleaned up) the front desk was terrible and incompetent- even though we had paid extra for VIP bands. Lastly, I need to mention that the food was terrible. None of us-including the children enjoyed the food. The food quality was poor and not tasty (either too much salt or bland). If you enjoy bland food, good weather and a clean resort- this place is for you.
Stayed 5 nights in Apr 2024

8/10 Good

Karan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view and property with lot of things to do thats appreciable and food is good. Only thing we do not like is they do not pick calls even its emergency and if they do they dont respond for a day or two but overall good experience a perfect place for couples and families and ocean view is above all👌
Stayed 6 nights in Apr 2024

10/10 Excellent

Rami Nour al deen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Hawraa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 4 nights in Apr 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
This resort is old , dirty and very badly kept. Food in the buffet was so horrible we couldn’t eat not one thing from in there. They told me I can not eat in the restaurants with out reservations and my stay was only for one night due to flight cancellation. So I stayed there for 2 hours and check out. The manager would not help me in anyway. Save your time and $ because this place is disgusting from every angle.
Stayed 1 night in Apr 2024

10/10 Excellent

Yanyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great but having hard time making reservations for dinner
Stayed 4 nights in Apr 2024

6/10 Okay

Gustaf Rolland, Casselton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sunita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cancun with a family - lots of activities for the kids to do. Staff friendly and helpful
Stayed 4 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 11, 2024
Dear Sunita. We thank you very much for your comments after your visit here at Crown Paradise Club. We are all delighted to read you enjoyed the different services and facilities we have for our guests to have a great time. Furthermore, it gives us great satisfaction to know that our amazing staff and energetic entertainment team have contributed to your memorable experiences.It will be a great pleasure to welcome you back very soon. With kindest regards,Enrico A. Rubli,General ManagerCrown Paradise Club Cancun

10/10 Excellent

RAJNEET KAUR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Very convenient with kids. And so much to keep kids occupied. Loved the little markets that would happen on Monday Thursday and Saturday.
Stayed 8 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 11, 2024
Dear Rajneet. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. We're thrilled to know that our amazing staff, energetic entertainment team, and well-kept facilities have contributed to your positive experiences. Your kind words mean a lot to us, and we look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

10/10 Excellent

Nia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family experience and environment.
Stayed 5 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Nia. Thank you for choosing Crown Paradise Club! We are glad to hear that you had a memorable experience with your family. Your kind words mean a lot to us, and we look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

8/10 Good

Hiren

Travelled with family and small children
Liked: Cleanliness, staff & service
it should have been more options for veggie consumer. very limited options are available for non-meat eater.
Stayed 6 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Hiren. We thank you very much for your comments after your following visit here at Crown Paradise Club. We are glad by your positive compliments and very glad to learn you overall enjoyed your stay with us. On the other hand, rest assured we will discuss your comments with the departments in charge, as we do take positive and constructive comments very seriously. All hope we have the opportunity to welcome you back to us again in the future. Sincerely, The Crown Paradise Club Team.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property lots of activities for the family, great entertainment/shows and also pool games and activities.
Stayed 7 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Peter. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. We're thrilled to know that our amazing staff, energetic entertainment team, and well-kept facilities have contributed to your positive experiences. Your kind words mean a lot to us, and we look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

6/10 Okay

Claudia, Ovilla

Travelled with family
Disliked: Amenities, property conditions & facilities
Was not satisfied with quality of food and condition of the resort. Beds were not comfortable at all and bedding was stained / dirty. The front desk staff had a hard time accommodating us an extra night. Our flight was changed and we needed an extra night. We were asked to check out and check back in. The best part was the entertainment team including the DJ and David, one of the waiters during breakfast time who provided the best customer service.
Stayed 4 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Claudia. Thank you very much for your comments after your visit here at Crown Paradise Club. We are glad to know that our entertainment team and David contributed to your positive compliments, and to know that overall you enjoyed your stay with us. On the other hand, we apologize for the details you mentioned, you can be sure that we will share your comments with the departments in charge. We all look forward to having the opportunity to welcome you back with us in the future. Sincerely, the Crown Paradise Club team.

4/10 Poor

Esther

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I could literally hear the next room guests all night and was not able to sleep during my whole stay. Rooms do not have any noise cancellation.
Stayed 2 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 11, 2024
Dear Esther. Thank you for choosing Crown Paradise Club Cancún! We apologize for the details about the noise caused by other rooms., rest assured we will discuss your comments with the various departments in charge, as we do take positive and constructive comments very seriously. All hope we have the opportunity to welcome you back to us again in the future. Sincerely, The Crown Paradise Club Team.

10/10 Excellent

Manpreet

Liked: Cleanliness, property conditions & facilities
Over all good
Stayed 4 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Manpreet. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. Your kind words mean a lot to us, and we look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

8/10 Good

Kinjal

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful family oriented property around the beach, most fascinating was infinity pool n night shows. Kids friendly resort with multiple rides n more fun. Staffs are friendly n helpful.
Stayed 3 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Kinjal. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. We look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

8/10 Good

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites on the first floor are very convenient, especially if traveling with little ones. Staff was excellent! Two things I disliked were the registrations for reserving a spot in the restaurants. We had to log in at 8 am to reserve and there were days where we couldn't go to a restaurant because it got booked so quickly. Another was the suite we stayed in smelled and it wasn't because it was dirty.
Stayed 5 nights in Apr 2024
Response from Crown Paradise Club Cancun on Apr 7, 2024
Dear Leticia. We would like to express our sincere appreciation for choosing Crown Paradise Club Cancun as your vacation destination. It is an honor to have been part of your experience.We greatly appreciate the time you took to complete our survey. Your feedback is essential to us, and we want to assure you that we have taken your comments into consideration. Our main goal is to exceed your expectations, and your suggestions are essential to continue improving the quality and service we provide.We appreciate your kind words highlighting the excellent service and attention provided by our team during your stay. We will gladly share your compliments with them.Furthermore, we hope to have the pleasure of welcoming you back to our resort in the near future. Until then, safe travels, and thank you for being our valued guest!Yours sincerely,The Crown Paradise Club Team.

8/10 Good

Rebecca

Stayed 6 nights in Feb 2024
Response from Crown Paradise Club Cancun on Apr 10, 2024
Dear Rebecca. Thank you for choosing Crown Paradise Club! We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. We look forward to welcoming you back for more wonderful moments in the future. Until then, safe travels! Best regards, The Crown Paradise Club Team.

10/10 Excellent

Samuel Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, not the best food:)
Stayed 7 nights in Mar 2024
Response from Crown Paradise Club Cancun on Apr 7, 2024
Dear Samuel Thomas,We would like to express our sincere appreciation for selecting Crown Paradise Club Cancun as your vacation destination. It has been a privilege to be part of your experience.We greatly appreciate the time you took to complete our survey. Your feedback is essential to us, and we want to assure you that we have taken your comments into consideration. Our main goal is to exceed your expectations, and your suggestions are essential to continue improving the quality and service we provide.We appreciate your kind words highlighting the excellent service and attention provided by our team during your stay. We will gladly share your compliments with them.Furthermore, we sincerely hope to have the opportunity to welcome you back to Crown Paradise Club Cancun on your future vacations. Additionally, we are committed to making every stay unforgettable.Yours sincerely,The Crown Paradise Club Team.