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Reviews

23 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Puerto Morelos Town Square
    1 min walk
  • Popular Location
    Puerto Morelos Reef
    1 min walk
  • Popular Location
    San Jose Catholic Parish
    2 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room, Partial Ocean View

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Room, Oceanfront

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Deluxe Room, Garden View

    Room Amenities

    • Sleeps 4
    More details
  • Deluxe Room, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Junior Suite, Garden View

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Standard Room, Garden View (Non Refundable)

    Room Amenities

    • Partial ocean view
    • Sleeps 2
    More details

About this area

Puerto Morelos

Located in Puerto Morelos, Cielo Beach Hotel Puerto Morelos is in the city centre and on the beach. Puerto Morelos Town Square and San Jose Catholic Parish are local landmarks, and some of the area's activities can be experienced at Puerto Morelos Reef and El Manglar Golf Course. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting.

Popular Location

What's nearby

  • Puerto Morelos Town Square - 1 min walk
  • Puerto Morelos Reef - 1 min walk
  • Ojo de Agua Beach - 1 min walk
  • Artisans Market - 2 min walk
  • San Jose Catholic Parish - 2 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering international cuisine. Serves breakfast and lunch daily.

About this property

Cielo Beach Hotel Puerto Morelos

Waterfront hotel with an outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and wedding services are on-site. All rooms are individually decorated and offer free WiFi and free bottled water. For a bit of entertainment, guests will have flat-screen TVs with cable channels, and other amenities include safes and showers.
Cielo Beach Hotel Puerto Morelos offers 36 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.
Bathrooms include a shower and complimentary toiletries. This Puerto Morelos hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free nearby parking
Local area shuttle (surcharge)

Food and drink

1 restaurant

Things to do

Outdoor pool

Family friendly

Dry-cleaning service
Outdoor pool

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Outdoors

Beachfront location
Garden

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Shower

Entertainment

TV channels
flat-screen TV

Food and drink

Free bottled water

More

Connecting rooms available
Individually decorated
Individually furnished
Safe

Policies

Check-in

Check-in between 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Property payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must contact this hotel in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Cielo Hotel Beach Club Puerto Morelos
  • Cielo Beach Club Puerto Morelos
2.9

Guest rating

5 - Excellent
2
4 - Good
8
3 - Okay
5
2 - Mediocre
1
1 - Poor
7
3.3
Cleanliness
3.0
Service and Staff
2.9
Property condition

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sold not told

This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again.

5/5 Excellent

great for on a low budget. right on the beach!

The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back.

Pros: location!

Cons: the bathroom plumbing could use an upgrade. coffee/tea in the morning before 11 would be great.

Location: Great town, lots of snorkeling/diving Cenotes nearby and Mayan ruins too

4/5 Good

Right on the beach.....great location.

I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms.

Pros: Right on the beach, close to everything

Cons: Staff not very friendly or helpful. No hot water during the whole trip.

3/5

  • Liked: Cleanliness, staff & service

Right on the beach

If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind.

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and unacceptable

This hotel does not resemble the website. It is under new management and is not complete.

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