No wonder that this property has such high ratings. We were traveling with a 4 year old and loved the space that we had in the room. The room (suite) was lagoon facing with one bedroom and a separate living room that overlooked the swimming pool and the lagoon.
The staff was incredibly friendly. As soon as we landed, I was added to a whatsapp group to communicate with the hotel staff and get answers to any questions I had. This was also the means of communication for any requests such as water, towels, etc.
The entire facility is very well maintained. A visit to the roof top bar is a must do. The view of the sunset and the drinks are equally amazing.
There is an Oxxo Convenience store right across the street that has a lot of useful things. We got eggs and bread which meant we were taken care of in terms of breakfast. It also has a reasonable alcohol selection, so partying at night, while maintaining loudness levels, was also taken care of.
A few things to note - This is a family run hotel so it does not have a commercial feel to it. The commercial hotels tend to have lotion and paper napkins, which were missing here. This is definitely not a deal breaker but something worth noting.
We loved our stay at Casa Tortugas. Like the name says, it is definitely a hidden gem. Thank you to Alex, Cristina and Daniel for making our stay so memorable.
