Title: Casa del Puerto - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa del Puerto Beachside hotel with outdoor pool ![Exterior](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/c57fc690.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/599aba2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/adee27fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, 1 King Bed, Accessible, Beachfront](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/23a795c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/1ebc7ac7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa del Puerto, right on the beach, offers a peaceful getaway. Guests enjoy English breakfast, afternoons by the outdoor pool or rooftop terrace, and WiFi throughout. The poolside bar serves refreshments, and kayaking opportunities await in the surrounding waters. 8.6 Excellent ## Popular amenities - Breakfast included - Bar - 24/7 front desk - Room service - Housekeeping - Pool ## Room options ### Check availability for these dates Tonight [Nov. 27 - Nov. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 28 - Nov. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Deluxe Room, 1 King Bed, Accessible, Beachfront](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/6bb8f6bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Accessible, Beachfront 8.8 Excellent 12 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hair dryer - 646 sq ft - 1 bedroom - Beach view - Sleeps 2 - 1 King Bed ![Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/13c2a0b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing 7.0 Good 4 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hair dryer - 646 sq ft - 1 bedroom - Beach view - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![9 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66930000/66930000/66929913/abf5042b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Puerto Morelos Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - Breakfast included - All-inclusive 7.8 Good 1,345 reviews CA $491 CA $491 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=9ed0994b-971f-4f38-b819-b21744bc496c&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10230000/10226000/10225947/1f7e7577_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Coral & Turquesa - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.88708%2C-86.86301&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YKNa4biJ8w6ni0-P7E2xTtOBB8U=) Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580 #### What's nearby - Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km - Puerto Morelos Beach - 4 min drive - 2.2 km - Ojo de Agua Beach - 7 min drive - 5.0 km - Puerto Morelos Town Square - 8 min drive - 5.4 km - Moon Palace Golf Club - 29 min drive - 19.4 km #### Getting around - Cancun Intl. Airport (CUN) - 27 min drive #### Restaurants - ‪Swim Up Bar - ‬6 min walk - ‪Bistro El Beso - ‬8 min walk - ‪Casa del Mar - ‬6 min walk - ‪Villa Marina - ‬4 min walk - ‪Route 66 - ‬6 min walk ## About this property ### Casa del Puerto Hotel near Puerto Morelos Beach Consider a stay at Casa del Puerto and take advantage of free English breakfast, an airport shuttle, and a poolside bar. With amenities like a beachfront location and kayaking, this hotel is the perfect place to soak up the sun. In addition to a rooftop terrace and a garden, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), a 24-hour front desk, and smoke-free premises - A front-desk safe, tour/ticket assistance, and luggage storage Room features All guestrooms at Casa del Puerto have thoughtful touches such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with satellite channels - Ceiling fans, daily housekeeping, and desks ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/5d3ce3b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.4 Good 1,002 reviews CA $84 CA $107 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=18604381&PinnedHotelID=18604381&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/8000000/7490000/7481100/7481051/5ca79cf0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Corales Suites Puerto Morelos - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 405 reviews CA $111 CA $139 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=7481051&PinnedHotelID=7481051&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/107000000/106670000/106668000/106667918/b3819048.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areia Boutique Hotel - 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Pet-friendly - Parking included 9.6 Exceptional 4 reviews CA $126 CA $157 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=112832990&PinnedHotelID=112832990&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free English breakfast available daily 8:00 AM to 10:30 AM - A bar/lounge - A poolside bar - A restaurant ### Things to do - Children's pool - Kayaking - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On the beach - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower - Handrails in hallways - Pool access ramp on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from May 1 2023 to December 31 2024 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 67.88 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 850.00 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Casa Puerto Boutique Puerto Morelos Casa Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Puerto Morelos Casa del Puerto Boutique Hotel Hotel Hotel Casa del Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Casa Puerto Puerto Morelos ## Frequently asked questions ### Does Casa del Puerto have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Casa del Puerto pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Casa del Puerto ? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Casa del Puerto ? > Check-out is at noon. ### Does Casa del Puerto provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 850.00 per vehicle applies. ### Where is Casa del Puerto located? > Nestled on the beach, this Puerto Morelos hotel is steps from Arrecife de Puerto Morelos National Park and 1.3 mi (2.1 km) from Puerto Morelos Beach. Ojo de Agua Beach and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa del Puerto Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 173 8 - Good 72 6 - Okay 27 4 - Poor 14 2 - Terrible 14 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 7.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Daniel Dec 8, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff, remote location, and great rooms! ##### Daniel Stayed 1 night in Dec 2022 ### 8/10 Good #### Georges Edouard Jan 8, 2023 Liked: Cleanliness, property conditions & facilities Nice stay, very calm, the beach was not usable but the pool was clean and nice. ##### Georges Edouard ### 10/10 Excellent #### Bernard Jul 16, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's quite and friendly staff ##### Bernard Stayed 7 nights in Jul 2022 ### 10/10 Excellent #### Thomas Nov 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Quiet with a beautiful view ##### Thomas Stayed 1 night in Nov 2022 ### 8/10 Good #### Ana May 3, 2023 Liked: Staff & service The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes. ##### Ana Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Anthony Dec 7, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Right on the ocean. Beautiful views. Great price. ##### Anthony Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Richard Aug 14, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Welcome return visit A wonderful hotel in a quiet area, that is right on the beach. The rooms are huge, clean and comfortable. The pool is also clean and warmed by the sun. The area around the hotel is quiet and it is worth having a car as it’s about an hour walk along the beach to Puerto Morelos town. We have stayed here before and can’t wait to stay here again. ##### Richard Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Jesus Apr 12, 2023 Liked: Staff & service, amenities, property conditions & facilities Atmosphere. Everything is Nice and clean ##### Jesus Stayed 4 nights in Apr 2023 ### 8/10 Good #### Francisco Nov 14, 2022 Liked: Cleanliness, staff & service, property conditions & facilities A great place to relax and be away from city noice. Most people come in couples and keep to them selves. Beach front and able to walk on it ##### Francisco Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Angela Dec 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry ##### Angela ### 8/10 Good #### Julie Feb 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good! ##### Julie Stayed 1 night in Feb 2023 ### 8/10 Good #### Brenda Nov 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was great, responding quickly to any questions or concerns. The site is incredible, apparently reno's are coming. The drawback, is distance to town, shopping and restaurants. A diamond in the rough. ##### Brenda Stayed 5 nights in Nov 2022 ### 8/10 Good #### Hector Jan 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach ##### Hector ### 6/10 Okay #### Jose L Oct 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Property is ok but location is difficult to find about one hour from zona hotelera. Breakfast was disappointing and the waiters need to be more kind. ##### Jose L Stayed 6 nights in Oct 2022 ### 6/10 Okay #### Ofure Apr 24, 2023 Liked: Cleanliness Disliked: Amenities If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front. ##### Ofure Stayed 7 nights in Apr 2023 ### 8/10 Good #### Verified traveller Sep 8, 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Good value for the money Overall good for the price , nice big room a little worn down but ok. Pool was dirty and green in the sides. The girl at the reception was so nice and helpful ##### Verified traveller Stayed 2 nights in Sep 2022 ### 4/10 Poor #### SHLOMO Mar 25, 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### unmaintained the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view ##### SHLOMO Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Carla Apr 7, 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### Don’t stay here The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back. ##### Carla Stayed 4 nights in Apr 2023 ### 4/10 Poor #### Sergio Mar 27, 2023 Disliked: Cleanliness, property conditions & facilities Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC ##### Sergio Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Alexey Jan 16, 2023 Liked: Cleanliness #### You can get much nicer hotel for this price Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after, ##### Alexey Stayed 1 night in Jan 2023 ### 2/10 Terrible #### Rahil Rajeshkumar Apr 1, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out ##### Rahil Rajeshkumar Stayed 4 nights in Mar 2023 ### 8/10 Good #### Alina-Ramona Jul 4, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely calm spot with great staff We loved the service offered by the restaurant staff here. Thanks to Marco Polo and Victor especially!! And to all the maintainance and kitchen folks and ladies. They were lovely and did their best. The food was good and the pool area with palm trees very peaceful. They kept the place clean, but the rooms are not newly renovated nor modern, but we didn’t mind it. The beach is not cleaned of seaweed so you won’t be able to swim. You need to walk on the beach for at least 20 minutes to find a cleaner beach during this period. It was calm and small which is what we were looking for. The taxis to move around will cost you a lot so if you’re not renting a car or if you’re not 4, be aware of that. We recommend you buy plenty of water in the city stores and bring with you cause the hotel won’t give you for free except on your first day. The ice cream is delicious. Make sure to have some beer provisions cause they might go out of stock of your preferred beer. Most guided tours pick you up at Ocean Coral Turquesa which is a 5 min walk away on the beach. ##### Alina-Ramona Stayed 7 nights in Jun 2022 ### 2/10 Terrible #### Clay May 7, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No point, Hotel is shut down Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show... ##### Clay Stayed 6 nights in Apr 2023 ### 2/10 Terrible #### Kristen Jul 25, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Do NOT book this property. We contacted the property PRIOR to arrival and asked if they offered transportation to their property from the airport. Someone emailed us the information, we emailed back our flight arrangements and they had someone at the airport waiting for us. We were told this was a COMPLIMENTARY transportation. The person that picked us up had NO IDEA where he was taking us. He pulled over (at 11:30pm) twice to try to find the hotel. He eventually attempted to drop us off in a very shady area of town. We kept telling him it was not the hotel but he insisted we get out. We said no. My husband turned on his GPS and told the driver to follow our directions. When we finally got to the hotel, my husband went to talk to the manager bc it did not look like a hotel. It looked like apartments. The manager came out and talked to the driver like they knew each other…but the driver had no idea where he was going? The manager told us to pay the driver $60. We had an email stating it was a complimentary transfer. The manager kept saying no. We ended up NOT staying there bc they didn’t honor their word, the property was NOT as pictured and it looked incredibly unsafe. ##### Kristen Stayed 1 night in Jul 2022 ### 4/10 Poor #### Mark C Mar 19, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame. ##### Mark C Stayed 1 night in Mar 2023 ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Dreams Tulum Resort & Spa - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Dreams-Tulum-Resort-Spa.h17456830.Hotel-Information) > > [Catalonia Yucatan Beach - All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Yucatan-Beach-All-Inclusive.h9627292.Hotel-Information) > > [Iberostar Waves Paraíso Beach - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Paraiso-Beach-All-Inclusive.h889872.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Akumal Bay Beach & Spa Resort](https://www.expedia.ca/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Platinum Yucatan Princess Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information) > > [Barceló Maya Tropical - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Tropical-All-Inclusive.h1348114.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information)