Title: Casa Cielo Cancun Guesthouse - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Cielo Cancun Guesthouse with an outdoor pool, 9-minute walk to Plaza Las Americas ## Photo gallery for Casa Cielo Cancun ![Outdoor pool](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/88a7eaad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge, microwave, toaster, blender](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/d082afbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/6f7081e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/893a3732.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, toaster, blender](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/8a7cb482.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Cielo Cancun sits in downtown Cancun's center, offering a peaceful retreat with its garden and outdoor pool. Guests can use WiFi throughout, relax on the terrace, or utilize coworking spaces while staying just minutes from Plaza Las Americas and Plaza 28. ## Reviews 6.4 ## Popular amenities - Pool - Laundry - Kitchen - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 3 - Dec. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 4 - Dec. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Room, 1 Double Bed, Ensuite ![Standard Room, 1 Double Bed, Ensuite](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/904bd3f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Ensuite ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Double Bed ### View all photos for Room, 1 King Bed, Pool Access ![Room, 1 King Bed, Pool Access](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/f79da768.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Pool Access ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/2d015750.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Queen Bed and 1 Twin Sofa Bed ### View all photos for Standard Room, 1 Double Bed, Private Bathroom ![Standard Room, 1 Double Bed, Private Bathroom](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/60721c9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Private Bathroom ### Highlights Separate dining area Individually furnished Individually decorated Private pool Air conditioning Refrigerator Dining table Flat-screen TV - Sleeps 2 - 1 Double Bed ## You may also like Ad ![3 outdoor pools, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11670000/11669200/11669114/4a5e520c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Ziva Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 9.2 Wonderful 1,853 reviews CA $729 CA $729 total includes taxes & fees Dec 11 - Dec 12 [](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information?chkin=2025-12-11&chkout=2025-12-12&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,460 reviews CA $177 CA $221 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15540000/15533100/15533065/0c22db78_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,000 reviews CA $1,187 CA $1,187 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Cancun-Hotels-Turquoize-At-Hyatt-Ziva-Cancun-Adults-Only-All-Inclusive.h15533065.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![2 outdoor pools](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/5a8ab209.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 157 reviews CA $742 CA $1,021 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2025-12-10&chkout=2025-12-11&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10230000/10226000/10225947/1f7e7577_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.0 Very good 630 reviews CA $485 CA $485 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Puerto-Morelos-Hotels-Ocean-Coral-Turquesa-El-Beso-Adults-Only-All-Inclusive.h10225947.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - On private beach - Pool - All-inclusive - Pet-friendly 8.6 Excellent 3,268 reviews CA $596 CA $596 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information?chkin=2025-12-10&chkout=2025-12-11&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/ee30043b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Pyramid Cancun By Oasis - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.2 Good 1,558 reviews CA $417 CA $519 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![4 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8400000/8393400/8393330/735e84f2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sands Cancun Resort & Spa - All Inclusive Zona Hotelera - On private beach - Pool - Hot tub - All-inclusive 8.2 Very good 1,528 reviews CA $440 CA $440 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/42000000/41500000/41491100/41491098/11c46517.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun Mar Caribe All-Inclusive Resort Zona Hotelera - Pool - All-inclusive - Spa - Pet-friendly 8.6 Excellent 3,518 reviews CA $544 CA $664 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) Ad ![Aerial view](https://images.trvl-media.com/lodging/2000000/1150000/1140800/1140762/d3d626bf.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Live Aqua Cancun - Adults Only - All-Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,888 reviews CA $768 CA $944 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=6e4d8b78-b356-4203-8aae-2b6acfd3949c&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15303%2C-86.82271&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=efjNnUIKFJwpxkRPSuobptNuxRY=) Calle Cielo, Cancun, QROO, 77500 #### What's nearby - Cancun Bullfight ring \- 3 min walk \- 0.3 km - Plaza Las Americas \- 8 min walk \- 0.7 km - Royal Yak Casino and Sports Book \- 11 min walk \- 1.0 km - Las Palapas Park \- 14 min walk \- 1.2 km - Plaza 28 \- 17 min walk \- 1.5 km #### Getting around - Cancun Intl. Airport (CUN) - 17 min drive #### Restaurants - ‪La Casa de los Abuelos - ‬4 min walk - ‪Arandanos - ‬7 min walk - ‪Chila & Quil - ‬14 min walk - ‪Mr. Pampas Cancún - ‬4 min walk - ‪La Parroquia de Veracruz - ‬9 min walk ## About this property ### Casa Cielo Cancun Guesthouse near Plaza Las Americas Take advantage of a terrace, a garden, and laundry facilities at Casa Cielo Cancun. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage - Coworking spaces and smoke-free premises Room features All guestrooms are individually furnished, and have comforts such as private pools and air conditioning, in addition to thoughtful touches like free WiFi and dining tables. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and tubs or showers - 45-inch flat-screen TVs with digital channels - Wardrobes/closets, separate dining areas, and communal kitchens ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/900000/896500/896465/aa5202af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Reef Isla Mujeres - All Inclusive Isla Mujeres - On private beach - Pool - Breakfast included - All-inclusive 8.0 Very good 1,076 reviews CA $392 CA $494 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=896465&PinnedHotelID=896465&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/119000000/118760000/118754200/118754190/ca00cfac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barcelona Condos Cancun Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.4 Very good 20 reviews CA $106 CA $170 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=118754190&PinnedHotelID=118754190&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,668 reviews CA $143 CA $181 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/20000000/19640000/19637600/19637549/499cab5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Palmeras Alfredo V. Bonfil - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,002 reviews CA $50 CA $70 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=19637549&PinnedHotelID=19637549&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1790000/1785200/1785138/84a22e9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Soberanis Downtown Cancun - Free WiFi - Air conditioning - Business services - Laundry 7.0 Good 242 reviews CA $38 CA $52 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=1785138&PinnedHotelID=1785138&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/771f1e79.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BOK21 Downtown Cancun - Parking included - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 61 reviews CA $47 CA $63 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room, 1 King Bed](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/512a75c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Costa Cancun Zona Hotelera - Pet-friendly - Parking included - Free WiFi - Air conditioning 7.2 Good 556 reviews CA $58 CA $78 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/9000000/8850000/8844800/8844773/0c34a020.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand City Hotel Cancun - Near Market 28 Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.6 Excellent 417 reviews CA $68 CA $88 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=8844773&PinnedHotelID=8844773&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/113000000/112850000/112847100/112847060/w3000h1991x0y9-4c4f95a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel 28 Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 76 reviews CA $73 CA $94 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=112847060&PinnedHotelID=112847060&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20190000/20187600/20187538/4ab5c251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nomads Hotel & Rooftop pool Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 209 reviews CA $96 CA $125 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=20187538&PinnedHotelID=20187538&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Beach shuttle (surcharge) ### Things to do - Outdoor pool ### Family friendly - Dining table - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Private pool - Separate in-room dining area ### Conveniences - Laundry facilities - Luggage storage - Shared microwave - Shared refrigerator - Virtual front desk ### Guest services - Housekeeping (weekly) - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Garden - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 45-inch flat-screen TV with digital channels - Private pool ### Food and drink - Blender - Cookware, dishware, and utensils - Dining table - Freezer - Griddle - Microwave - Refrigerator - Separate dining area - Shared kitchen access - Toaster - Toaster oven ### More - Air conditioning - Dryer - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out fee: USD 15 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests must contact the property in advance for check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 32 per room (one-way) - Airport shuttle fee per child: USD 32 (one-way) - Late check-out fee: USD 15 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### We should mention This property does not have elevators Pool access available from 7:00 AM to 11:00 PM No pets and no service animals are allowed at this property ### Property is also known as Casa Cielo Cancun Guesthouse Casa Cielo Cancun Cancun Casa Cielo Cancun Guesthouse Casa Cielo Cancun Guesthouse Cancun ## Frequently asked questions ### Does Casa Cielo Cancun have a pool? ### How much does it cost to stay at Casa Cielo Cancun? ### Is Casa Cielo Cancun pet-friendly? ### How much is parking? ### What time is check-in at Casa Cielo Cancun? ### What time is check-out at Casa Cielo Cancun? ### Does Casa Cielo Cancun provide a shuttle to the airport? ### Where is Casa Cielo Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Cielo Cancun Reviews ## Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 10 8 - Good 3 6 - Okay 4 4 - Poor 4 2 - Terrible 7 ### 7.4/10 Cleanliness ### 7.4/10 Staff & service ### 5.4/10 Amenities ### 7.4/10 Property conditions & facilities ### 7.4/10 Eco-friendliness ## Reviews ### 6/10 Okay #### Verified traveller Nov 4, 2024 Disliked: Amenities It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel. ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Michael Mar 9, 2023 Liked: Staff & service, property conditions & facilities I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room. ##### Michael Stayed 7 nights in Mar 2023 ### 2/10 Terrible #### Tulay Dec 23, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute. ##### Tulay Stayed 2 nights in Dec 2024 ### 8/10 Good #### Joy Jan 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night. ##### Joy Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Joaquin Nov 28, 2023 I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23\. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia. ##### Joaquin Stayed 1 night in Nov 2023 ### 4/10 Poor #### Tania Libertad May 9, 2025 Disliked: Cleanliness, property conditions & facilities El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls ##### Tania Libertad Stayed 1 night in May 2025 ### 10/10 Excellent #### Omar Manuel Mar 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y seguro el lugar ##### Omar Manuel ### 2/10 Terrible #### juan Mar 12, 2023 Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio ##### juan Stayed 1 night in Mar 2023 ### 6/10 Okay #### Gerardo Jan 23, 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado. ##### Gerardo Stayed 3 nights in Jan 2023 ### 2/10 Terrible #### Gildardo García Dec 24, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities N respetaron la reservación de las dos habitaciones ##### Gildardo García Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Krista Sep 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar muy tranquilo ##### Krista Stayed 3 nights in Sep 2022 ### 8/10 Good #### Emanuel Oct 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good place to stay in a central area of Cancun The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!! ##### Emanuel Stayed 3 nights in Sep 2021 ### 2/10 Terrible #### Cliente Jan 31, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo ! ##### Cliente Stayed 1 night in Jan 2020 ### 4/10 Poor #### NICOLAS Oct 10, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Pesimo Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior. ##### NICOLAS Stayed 2 nights in Oct 2019 ### 8/10 Good #### Valentina Oct 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family. ##### Valentina Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Miguel Sep 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente servicio muy agradable ##### Miguel Stayed 1 night in Sep 2019 ### 10/10 Excellent #### José Jul 22, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hospedaje El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente ##### José Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller Jul 10, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great owner, nice rooms, we had 3 rooms, close to everything! ##### Verified traveller Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Josefa, Netherlands May 19, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Since I traveled by myself I switched to another place. ##### Josefa Stayed 3 nights in May 2019 ### 4/10 Poor #### Anonymous, Mexico May 18, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Despite pleasant, clean and modern-style facilities ##### Anonymous Stayed 3 nights in May 2019 ### 2/10 Terrible #### Verified traveller May 7, 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Un accueil pitoyable ! Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout ! ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### douglas Apr 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again ##### douglas Stayed 3 nights in Apr 2019 ### 2/10 Terrible #### Miguel Jan 6, 2025 ##### Miguel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Milan Mar 1, 2024 Liked: Cleanliness, property conditions & facilities ##### Milan Stayed 3 nights in Feb 2024 ### 6/10 Okay #### Sandra Jul 24, 2023 Liked: Cleanliness, property conditions & facilities, room comfort ##### Sandra Stayed 4 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Occidental Tucancún All Inclusive](https://www.expedia.ca/Cancun-Hotels-Occidental-Tucancun-All-Inclusive.h21544.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.ca/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Hotel NYX Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096.Hotel-Information) > > [Sandos Cancún All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Sandos-Cancun-All-Inclusive.h4892414.Hotel-Information) > > [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.ca/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Iberostar Selection Coral Cancún - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Coral-Level-At-Iberostar-Selection-Cancun-Adults-Only-All-Inclusive.h28763088.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Palace Peninsula - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Peninsula-All-Inclusive.h4862726.Hotel-Information) > > [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) > > [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) > > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Occidental Costa Cancún All Inclusive](https://www.expedia.ca/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Hotel Riu Caribe - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Caribe-All-Inclusive.h522221.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information) > > [Hotel Riu Palace Las Americas - Adults Only- All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Las-Americas-All-Inclusive-Adults-Only.h1087294.Hotel-Information)