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Reviews of Pinnacle Apartments

4 out of 5
Pinnacle Apartments
11 Ovens Street, Griffith, ACT

Reviews

8.4

Very good

Rating 10 - Excellent. 598 out of 1504 reviews" "
Rating 8 - Good. 638 out of 1504 reviews" "
Rating 6 - Okay. 211 out of 1504 reviews" "
Rating 4 - Poor. 44 out of 1504 reviews" "
Rating 2 - Terrible. 13 out of 1504 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Liked: Cleanliness, amenities
Kitchen was a little outdated but beds and bathrooms were great.
Stayed 1 night in Mar 2024
Response from Mirka on Apr 2, 2024
Dear Nicole, Thank you for taking the time to share your experience and provide us with valuable feedback. We hope you enjoyed your stay with us and we look forward to the opportunity of hosting you again soon. Kind regards, Mirka

8/10 Good

Vi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great, no, awesome neighbourhood in terms of eating out options and groceries. Clean apartment. Well appointed kitchen with dishwasher, cutlery and crockery and a coffee capsule machine. You can walk to the train station if you're taking the train to/from Sydney and there's buses every half hour or better to get to the city centre. You can also rent a couple of bikes from reception. Or it's a short drive to most places you'd want to go to in Canberra as a visitor. Decently priced given the location and neighbourhood, especially if you're travelling as a group. Just lacking in attention to details in design and maintenance but nothing major - nitpicking, really - e.g. Lack of bug strips or seals between the glass doors and flyscreen doors on the balconies, the wrong sized flyscreen doors being installed for their respective glass doors, some cosmetic damage to gyprock and paintwork that could've been prevented through the installation of doorstops. Again, nitpicking.
Stayed 2 nights in Mar 2024
Response from Mirka on Mar 12, 2024
Dear Vi, Thank you for taking the time to provide us with valuable feedback! We are delighted you enjoyed your time with us and found the apartment clean and ideally located. We hope to have the pleasure of hosting you again soon. Kind regards, Mirka

10/10 Excellent

Mylene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mirka on Mar 1, 2024
Dear Mylene, Thank you for your excellent rating! We are delighted you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend
A very comfortable apartment. It had everything we needed and was clean and comfortable. We'll be staying again.
Stayed 2 nights in Dec 2023
Response from Mirka on Jan 10, 2024
Dear Kenneth, Thank you for your lovely review! We are delighted to see you thoroughly enjoyed your time with us and we look forward to welcoming you back on your next visit to Canberra. Kind regards, Mirka

10/10 Excellent

Sienna

Travelled with family
Liked: Cleanliness, room comfort
Family friendly
Great apartment, clean, very comfortable (except for the sofa which wasn’t comfortable), convenient and spacious. Great heated pool and convenient parking.
Stayed 2 nights in Dec 2023
Response from Mirka on Jan 1, 2024
Dear Sienna, Thank you for taking the time to leave a kind review. We are delighted you enjoyed your stay and we hope to have the pleasure of hosting you again. Kind regards, Mirka

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Aidan on Dec 10, 2023
Good morning Rhonda,Thank you for taking the time to leave us a review regarding your recent stay here at Pinnacle Apartments. We are overjoyed to see that your stay was a positive one, and we look forward to welcoming you back as our guest again sometime soon!

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from Mirka on Nov 20, 2023
Dear Teresa, Thank you for your excellent rating! We are delighted you enjoyed your stay with us and we hope to have the pleasure of hosting you again soon. Kind regards, Mirka

8/10 Good

Warren

Stayed 1 night in Nov 2023
Response from Mirka on Dec 5, 2023
Dear Warren, Thank you for your great rating! We hope you enjoyed your time with us and we look forward to opportunity of hosting you again. Kind regards, Mirka

8/10 Good

Maree

Travelled with family
Liked: Cleanliness, room comfort
Very clean. The WIFI was terrible and there is almost no Optus reception so that was a problem. The single beds were really only big enough for children or short and very small adults. Good location.
Stayed 2 nights in Nov 2023
Response from Mirka on Nov 6, 2023
Dear Maree, Thank you for taking the time to leave a review and provide constructive feedback. We are delighted you found the apartment clean and ideally located. We hope to have the pleasure of hosting you again. Kind regards, Mirka

10/10 Excellent

colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good area for our needs
Stayed 5 nights in Oct 2023
Response from Mirka on Nov 6, 2023
Dear Colin, Thank you for your great review. It is wonderful our apartments suited your stay and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Azhar

Stayed 2 nights in Oct 2023
Response from Mirka on Nov 27, 2023
Dear Azhar, Thank you for your excellent rating! We hope you enjoyed your time with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Narelle

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Mirka on Nov 6, 2023
Dear Narelle, Thank you for your fantastic rating! We are delighted you enjoyed your time with us and we hope to have the pleasure of hosting you again. Kind regards, Mirka

10/10 Excellent

Irene

Stayed 1 night in Oct 2023
Response from Mirka on Oct 29, 2023
Dear Irene, Thank you for your fantastic review! We are delighted you enjoyed your stay with us and we hope to welcome you back soon. Kind regards, Mirka

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well suited for our 2 night stay. Very roomy and well stocked kitchen. A fan in the bedroom would be nice addition.
Stayed 2 nights in Oct 2023
Response from Mirka on Oct 24, 2023
Dear Robert, Thank you for taking the time to leave a lovely review. We are delighted you thoroughly enjoyed your stay with us and found the apartment spacious and well equipped. If you stay again and require anything please ask at reception and we will do our best to provide. We hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Alexey

Business traveller
Stayed 1 night in Oct 2023
Response from Mirka on Oct 12, 2023
Dear Alexey, Thank you for your fantastic rating. We hope you enjoyed your stay and we look forward to the opportunity of welcoming you back. Kind regards, Mirka

10/10 Excellent

Rajaa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Mirka on Oct 9, 2023
Dear Rajaa, Thank you for your excellent rating! We are delighted to see you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

8/10 Good

Melissa, Griffith East

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Pinnacle apartments was very enjoyable. The beds were comfy, shower was awesome pressure. Price was reasonable. Will definitely stay again.
Response from Mirka on Oct 4, 2023
Dear Melissa, Thank you for taking the time to leave a lovely review. We are so glad to see you thoroughly enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Sanjeev

Travelled with family
Liked: Cleanliness
Best Location, Facilities and amazing staff
Its amazing, the location, the facilities are clean, well maintained and overall good. The staff are very friendly and Nathan from Reception is awesome. One thing though, the mattress are very close to retirement, at least in the room we stayed.
Stayed 3 nights in Sep 2023
Response from Mirka on Sep 26, 2023
Dear Sanjeev, Thank you for taking the time to review your stay. We are delighted to see you thoroughly enjoyed your time with us and found our staff especially helpful. Thank you for bringing the mattress to our attention, we have recently replaced them all so will double check your apartment and ensure it is done too. We hope to have the pleasure of hosting you again soon. Kind regards, Mirka

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking excellent
Stayed 1 night in Sep 2023
Response from Mirka on Sep 26, 2023
Dear Oscar, Thank you for your excellent review! We are delighted you enjoyed your time with us and we hope to see you again for another great stay. Kind regards, Mirka

8/10 Good

Kellie-Anne

Liked: Cleanliness, property conditions & facilities
Fantastic location. Staff were lovely. Only negative is the 5 flights of stairs to get to the 3 bedroom apartment. Thankfully we had the help of 2 other younger guests, who carried our bags up!
Stayed 2 nights in Sep 2023
Response from Mirka on Sep 21, 2023
Dear Kellie- Anne, Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and found our location ideal and staff welcoming. If you do stay again and wish to eliminate stairs we have 1 & 2bedroom apartments on the ground floor. We hope to have the pleasure of hosting you again soon. Kind regards, Mirka

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Mirka on Sep 19, 2023
Dear David, Thank you for taking the time to review your stay! We are delighted you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was excellent reception staff were great. Had a problem with the TV and they fixed immediately
Stayed 2 nights in Sep 2023
Response from Mirka on Sep 19, 2023
Dear Robert, Thank you for taking the time to leave a lovely review! We are so glad you found our staff helpful and your stay enjoyable. We hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

8/10 Good

Daniel

Stayed 1 night in Sep 2023
Response from Aidan on Oct 5, 2023
Good evening Daniel,Thank you for taking the time to leave a review regarding your recent visit. We are happy to see that your stay was a positive one, and we look forward to welcoming you back as our guest again sometime soon!

10/10 Excellent

robert

Liked: Cleanliness
Nice place
Stayed 1 night in Sep 2023
Response from Mirka on Sep 12, 2023
Dear Robert, Thank you for your kind review! It is wonderful to see you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mirka on Aug 29, 2023
Dear Kim, Thank you for your rating. We hope you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Belinda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mirka on Aug 29, 2023
Dear Belinda, Thank you for your fantastic rating! We hope you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, thanks
Stayed 1 night in Aug 2023
Response from Mirka on Sep 4, 2023
Dear Greg, Thank you for your excellent rating. We hope you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mirka on Aug 14, 2023
Dear Cathy, Thank you for your fantastic rating! We are delighted you enjoyed your time with us and we hope to have the pleasure of hosting you again soon. Kind regards, Mirka

6/10 Okay

Emma

Travelled with family and small children
Liked: Cleanliness, amenities
Convenient location and easy check-in. Our room was on the road and while comfortable, the bedrooms were a little noisy into the evening. The listing says there is free on-site parking however after completing the non-refundable booking, they send an SMS stating that 'parking is limited and subject to availability'. There is a chance you won't get a space... it's actually first in, first served. This is important to know prior to booking.
Stayed 1 night in Aug 2023
Response from Mirka on Aug 14, 2023
Dear Emma, Thank you for taking the time to leave a review and provide us with constructive feedback. We are glad to see your stay was comfortable and you enjoyed our beautiful location. We hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from Mirka on Sep 4, 2023
Dear Bryan, Thank you for your excellent rating. We hope you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Srihari

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mirka on Aug 5, 2023
Dear Srihari, Thank you for your excellent rating. We hope you enjoyed your time with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Alison

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Pinnacle Apartments. Fresh and clean apartment with comfy beds and had everything we needed for a lovely relaxing stay.
Stayed 2 nights in Jul 2023
Response from Mirka on Aug 4, 2023
Dear Alison, Thank you for taking the time to leave such a lovely review! We are delighted you thoroughly enjoyed a comfortable stay with us and we hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, room comfort
Great location, spacious apartment
Perfect for a family trip!
Stayed 1 night in Jul 2023
Response from Mirka on Aug 4, 2023
Dear Jane, Thank you for your fantastic review! It is wonderful to see you and your family had a great stay and we hope to have the opportunity to host you again. Kind regards, Mirka

8/10 Good

Luke, Collaroy

Travelled with family
Liked: Property conditions & facilities
In a good area
Stayed 2 nights in Jul 2023
Response from Mirka on Aug 1, 2023
Dear Luke, Thank you for taking the time to leave a review. We are glad to see you enjoyed your stay with us, especially our lovely location. We hope to have the pleasure of hosting you again soon. Kind regards, Mirka

10/10 Excellent

Jade

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mirka on Jul 28, 2023
Dear Jade, Thank you for taking the time to leave a great rating! We hope you enjoyed your stay with us and we look forward to welcoming you back in the future. Kind regards, Mirka

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, nice and clean and fantastic value for money
Stayed 2 nights in Jul 2023
Response from Mirka on Jul 28, 2023
Dear Marcus, Thank you for taking the time to leave a lovely review! We are so glad you enjoyed your stay with us and we hope to have the pleasure of hosting you again soon. Kind regards, Mirka

10/10 Excellent

Senka

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mirka on Jul 15, 2023
Dear Senka, Thank you for your lovely rating. We are delighted you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

10/10 Excellent

Lyndall

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mirka on Jul 15, 2023
Dear Lyndall, Thank you for your lovely rating. We are delighted you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartments situated minutes walk from Kingston shops, having extensive cafes and restaurants! Great secure gated parking at the property. Apartments have updated bathroom with great water pressure and ample hot water. Given these are apartments, many families stay here. Top floor apartments are not accessible by lifts. Overall a great stay!
Stayed 2 nights in Jun 2023
Response from Mirka on Jul 15, 2023
Dear Damian, Thank you for your fantastic review! We are delighted you thoroughly enjoyed your time with us and we hope to have the pleasure of welcoming you back soon. Kind regards, Mirka

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beware the hot water system if you are staying as a group of 4. Split the showers
Stayed 2 nights in Jul 2023
Response from Mirka on Jul 15, 2023
Dear Adrian, Thank you for taking the time to leave a review. We hope you enjoyed your stay with us and we look forward to hosting you again. Kind regards, Mirka

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Lounge like a concrete park bench to sit on, only one bar of soap.
Stayed 2 nights in Jun 2023
Response from Mirka on Jul 15, 2023
Dear Peter, Thank you for your review. We do hope you enjoyed your stay with us. If you stay again please let reception know if anything is amiss so we can rectify it for you. We hope to welcome you back soon for a greater experience. Kind regards, Mirka

6/10 Okay

Peter

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
The two bedroom apartment only had one bathroom & toilet. The description did infer there was bathrooms not bathroom. The lounge was like sitting on a concrete park bench it was that uncomfortable. We had 4 staying and there was only one small bar of soap and no liquid hand-wash. Importantly the room was clean and the bed was good.
Stayed 1 night in Jun 2023
Response from Mirka on Jul 15, 2023
Dear Peter, Thank you for your review. We do hope you enjoyed your stay with us. Our 1 & 2 bedroom apartments are advertised as having one bathroom while the 3 & 4 bedroom apartments have two bathrooms. If you stay again please let reception know if anything is amiss so we can rectify it for you. We are glad to see you did find the bed comfortable and the apartment clean. We hope to welcome you back soon. Kind regards, Mirka

8/10 Good

Cirenia

Stayed 1 night in Jun 2023
Response from Mirka on Jul 20, 2023
Dear Cirenia, Thank you for your positive rating. We hope you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards, Mirka

10/10 Excellent

Garry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value, good size for two families.
Stayed 2 nights in Jun 2023
Response from Aidan on Jun 24, 2023
Good morning Garry,Thank you for taking the time to leave a review regarding your recent stay. We are overjoyed to hear that you enjoyed your stay with us, and we look forward to welcoming you back as our guest again sometime soon!

2/10 Terrible

Colin

Stayed 1 night in Jun 2023
Response from Mirka on Jul 15, 2023
Dear Colin, Thank you for taking the time to rate your stay. I am sorry to see it appears you did not enjoy your time with us. If do stay again and anything is amiss please let reception know so we can rectify it as soon as possible. We hope to welcome you back soon for a more enjoyable experience. Kind regards, Mirka

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Terrible communication Re the stairs and elderly.
Booked on the day we were staying f whilst we were travelling. Called as I noted there were stairs in the photo. Asked if there was a bathroom on main floor. Was advised there was along with a bedroom. I commented good, as I am travelling with elderly parents and stairs are an issue. Arrive and ask about disabled parking to be told there is none and they have to climb two flights of stairs to get to the front door and it is non refundable. Why in earth did the person I asked about bathroom location tell me that?! Especially given I provided context about parents having difficulty with stairs. My poor parents were in a great deal of pain by the end of our stay. Yes there are stairs, yes the internal ones are obvious. I called to clarify if there was a bed and bath able to access without going up the stairs and was told yes there was.
Stayed 2 nights in Jun 2023
Response from Mirka on Jun 21, 2023
Dear Anonymous, Thank you for taking the time to leave a review and provide us with your feedback. I am very sorry to hear about the miscommunication of your reservation and the affect it had on your stay. We hope to have the chance to welcome you back and provide you with the stay you deserve. Kind regards, Mirka

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Narrow steps.
Stayed 1 night in Jun 2023
Response from Mirka on Jun 20, 2023
Dear Michael, Thank you for taking the time to leave a lovely review. We are delighted you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean and warm aircon on arrival so toasty and warm. Friendly staff Beds comfy Shower perfect. Great location.
Stayed 1 night in May 2023
Response from Aidan on May 31, 2023
Good evening Geraldine,Thank you for taking the time to let us know how your visit was with us recently. I am overjoyed to hear that your stay was very enjoyable, and that our central location and comfortable rooms were ideal for your stay. We look forward to welcoming you back as our guest again sometime soon!

10/10 Excellent

Prakriti

Stayed 2 nights in May 2023
Response from Mirka on Jun 20, 2023
Dear Prakriti, Thank you for taking the time to leave a lovely review. We are delighted you enjoyed your time with us and we hope to welcome you back soon. Kind regards, Mirka

8/10 Good

Hartono

Liked: Cleanliness, amenities, property conditions & facilities
Clean n tidy place
Stayed 2 nights in May 2023
Response from Aidan on May 31, 2023
Good evening Hartono,Thank you for taking the time to leave us some feedback regarding your recent stay here with us. I am overjoyed to hear that your visit was positive, and that our cleaning was up to your standards. We look forward to the opportunity to welcome you back as our guest again sometime soon!