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Reviews of Ocean View Hotel

3.5 out of 5
Ocean View Hotel
Av. Pedro Sainz de Baranda con Joaquin, Malecon de la Ciudad, Campeche, CAM

Reviews

8.2

Very good

Rating 10 - Excellent. 257 out of 681 reviews" "
Rating 8 - Good. 269 out of 681 reviews" "
Rating 6 - Okay. 105 out of 681 reviews" "
Rating 4 - Poor. 31 out of 681 reviews" "
Rating 2 - Terrible. 19 out of 681 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and answered all of my questions. The hotel is situated on the malecon near the historic center of Campeche, thus making it very convenient to explore the town by foot.
Stayed 1 night in Jan 2024
Response from Claudeth Tacu Perez on Jan 30, 2024
Many thanks for your answer, we really appreciate it. I'll share with all my partners. Regards

6/10 Okay

Jorge

Stayed 3 nights in Jan 2024

6/10 Okay

Alejandro

Stayed 2 nights in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Claudeth Tacu Perez on Nov 13, 2023
Gracias por su calificacion y comentario!

2/10 Terrible

PAULINA BEATRZ

Stayed 2 nights in Oct 2023
Response from Claudeth Tacu Perez on Nov 13, 2023
Gracias por su calificacion y comentario!

6/10 Okay

Maria Teresa

Liked: Staff & service
No tiene agua caliente , eso lo hace no cómodo
Sin agua caliente , el día de llegada y el día de salida sin agua caliente , sin explicaciones , no quise saber más del hotel y me fui a otro que si tuviera agua caliente
Stayed 1 night in Oct 2023
Response from Claudeth Tacu Perez on Nov 13, 2023
Hola, lamento mucho que su experiencia no fuera agradable. El equipo trabaja para que dia a dia pueda darse el mejor servicio. Estamos escalando su opinion con los lideres de area. Saludos,

6/10 Okay

Carlo

Stayed 1 night in Oct 2023
Response from Claudeth Tacu Perez on Oct 23, 2023
Gracias por su calificacion

10/10 Excellent

Alfredo Jose

Stayed 1 night in Oct 2023
Response from Claudeth Tacu Perez on Oct 23, 2023
Gracias por sus comentarios.

10/10 Excellent

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place and service. Great experience.
Stayed 3 nights in Aug 2023
Response from Claudeth Tacu Perez on Aug 29, 2023
Thanks for your commentes.

6/10 Okay

David Emilio

Stayed 1 night in Aug 2023
Response from Claudeth Tacu Perez on Aug 29, 2023
Gracias por tu calificacion

8/10 Good

Luis

Stayed 5 nights in Jul 2023
Response from Claudeth Tacu Perez on Jul 25, 2023
Gracias por su comentario. Saludos,

2/10 Terrible

Lorenza

Stayed 1 night in Jul 2023
Response from Claudeth Tacu Perez on Aug 14, 2023
Gracias por su calificacion.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful Campeche :)
It is a comfortable place, very clean, good breakfast, but a little dated. I would definitely stay there again. Very nice friendly people. Nice walk to the beautiful historic center and very close to shopping and restaurants.
Stayed 2 nights in Jun 2023
Response from Claudeth Tacu Perez on Jul 5, 2023
Many thanks for your comments, are very important for us. Always is good to know that our efforts meet your expectations. Please come back soon, we already miss you.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Claudeth Tacu Perez on Jul 5, 2023
Gracias por su calificacion. Vuelva pronto, ya le extrañamos.

10/10 Excellent

ALEJO

Stayed 2 nights in Jun 2023
Response from Claudeth Tacu Perez on Jul 5, 2023
Gracias por su calificacion. Vuelva pronto, ya le extrañamos.

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Claudeth Tacu Perez on Jun 9, 2023
Gracias por su calificacion y comentario. Saludos,

4/10 Poor

Leroy, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were friendly and courteous. The plunge pool was nice as were the hotel public areas. I did however have a problem at check in. I had booked a room with a queen but received 2 double beds. Went back to reception and informed them and then was put in a room with 1 double bed. I have a feeling someone from the 2 bus tours that arrived got my room. To avoid the frustration I just stayed in the single. The room I was in only had a TV and air conditioning. No mini fridge, coffee maker or microwave. Maybe if I had been put in the room I booked my experience would have been better. Is this hotel worth the $125 CAD a night I paid for it. Nope! Not even close.
Stayed 2 nights in Mar 2023
Response from Claudeth Tacu Perez on Mar 10, 2023
Dear guest, I am very sorry that your stay at the hotel did not meet your expectations. From what I have reviewed your observations and I can see that due to the day's operation, you were assigned a room with 2 double beds instead of a room with a queen size bed as you had reserved. For what I have already called the attention of the staff in charge. However, it seems to me that there was a confusion when making your reservation, since the rooms with queen size beds do not have a minibar, coffee maker or microwave. Only superior category rooms have these services. From what I could see, the reception team finally proceeded to grant you the room that corresponded to your reservation. I appreciate your time and your observations which will always help us to be better every day. Greetings,

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Muy bien ubicado, frente al Malecon y muy cerca del centro de Campeche. Muy bonito, habitaciones limpias y amplias. Poco ruido y staff muy amable. El estacionamiento muy conveniente tambien.
Stayed 3 nights in Dec 2022
Response from Claudeth Tacu - Gerente de Ventas on Jan 24, 2023
Muchisimas gracias por tus comentarios. En verdad es satisfactorio saber que hicismos de tu estancia algo agradable. Saludos.

10/10 Excellent

Mauricio

Stayed 1 night in Dec 2022
Response from Claudeth Tacu - Gerente de Ventas on Jan 5, 2023
Gracias por su calificacion

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
scam bussines wont recumbent it at all
hotel its scam on the picture that it show on and google location its wrong customer service won't answer the phone I have today an other reservation in an other hotel because its not lights or sing that are you can see on the night that's why they use not reimbursable in that way if are you not lucky to find welcome to spend money in and other hotel and hotels.com wont do nothing check goole maps location before are you do a reservation and are you will see
Stayed 1 night in Jun 2022

6/10 Okay

ana l paz

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel con limpieza deficiente y con falta de mantenimiento en todas sus instalaciones
Stayed 1 night in Jul 2022
Response from Claudeth Tacu - Gerente de Ventas on Aug 18, 2022
Gracias por sus comentarios. Se informa a Gerencia para las acciones pertinentes. Saludos,

10/10 Excellent

Sylvianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, there was a small problem with the internet but the staff rapidly corrected this situation. We will recommend this hotel to anyone. Thank you
Stayed 2 nights in May 2022
Response from Claudeth Tacu - Gerente de Ventas on Jun 21, 2022
Gracias por su comentario.

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Apr 2022
Response from Claudeth Tacu - Gerente de Ventas on Apr 5, 2022
Many thanks for your comments.

8/10 Good

Helena, Hopelchen

Stayed 1 night in Mar 2022

8/10 Good

Helena, Hopelchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, just not that we had to wear masks
Stayed 1 night in Jan 2022
Response from Sales on Feb 1, 2022
Thank you for your visit, sorry about the masks.

6/10 Okay

James

Travelled with family
Liked: Staff & service
Have stayed here for 10 years. Used to be great, 5 stars. Now, shower door leaks a lot onto bathroom floor. Needs silicone. Mold around A/C ceiling area. Hardly any hot water during peak morning hours 7-9 am. Water pressure weak at all times. Hotel used to have a shuttle van service to downtown or wherever you wanted to go. Not this trip, had to call and wait for taxi. Room key had to be re-set daily at front desk. This has been an issue during past stays. Staff is still always available and very friendly. Services and maintenance are falling behind. Mattresses in 233 are worn out and uncomfortable. Was told property is under new management. Wish it was maintained and operated like 5-10 years ago.
Stayed 11 nights in Oct 2021

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Don’t get fooled by the name “Ocean View Hotel.” You probably won’t get a a room with an ocean view.
Stayed 2 nights in Oct 2021
Response from Claudeth Tacu - Gerente de Ventas on Oct 12, 2021
Dear guest, We are deeply saddened that we did not meet your expectations. For your next stay book a Junior Suite, we are sure you will love it!

8/10 Good

Carter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the Ocean View
My wife and I spent a few days here in August of 2021. The hotel was right on the malicon (boardwalk) and close to restaurants, stores and entertainment. The hotel was clean, and in good shape, with a beautiful pool. The hotel is not new and it shows a little, but the staff is what really shines. The workers at this hotel were so nice and polite and helpful. They took us to centro in the hotel van at no cost, and did everything they could to make our stay as nice and memorable as possible. If you have to have a freshly updated bathroom, or a refrigerator in your room, maybe there is a better hotel for you, but I am sure that no other hotel has nicer people than the Ocean View.
Stayed 3 nights in Aug 2021
Response from Claudeth Tacu - Gerente de Ventas on Sep 21, 2021
Hello! Many thanks for your comments. I'll share with the staff. Hope to see you soon again.

8/10 Good

Jose F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena estancia a un precio razonable
La habitación en buen estado y limpia. Demasiado pequeña para mi gusto. El personal amable y con buena disposición. El único inconveniente es que se escuchan las otras habitaciones como si estuvieran en la propia.
Stayed 2 nights in Jul 2021
Response from Claudeth Tacu - Gerente de Ventas on Aug 27, 2021
Hola! muchas gracias por sus comentarios. Van a ser pasados a la Gerencia para evaluar la manera de mejorar su estancia. Saludos,

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly staff. Very clean and good breakfast included
Stayed 2 nights in Jul 2021
Response from Claudeth Tacu - Gerente de Ventas on Jul 22, 2021
Many thanks for your comments.

6/10 Okay

Carlos

Business traveller
I won’t stay here again
It’s just ok. For the price definitely you can find a better hotel. Rooms are big but duty and dark. I won’t stay here again.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk service. Breakfast was ok. Good location.
Stayed 1 night in Apr 2021
Response from Claudeth Tacu - Gerente de Ventas on May 13, 2021
thanks for your comments

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this place,staff it’s so nice and clean, Definitely will comeback next time!
Stayed 1 night in Apr 2021
Response from Claudeth Tacu - Gerente de Ventas on Apr 5, 2021
Many thanks for your comments. Hope to see you soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, location on the water, and very clean. Wonderful hotel. Incredible for the price
Stayed 3 nights in Mar 2021
Response from Claudeth Tacu - Gerente de Ventas on Mar 31, 2021
Many thanks for your comments. See you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was right on the main street in Campeche. The hotel was comfortable, clean, and in a good location. Most anything you would want to visit is within a mile of the hotel.
Stayed 1 night in Mar 2021
Response from Claudeth Tacu - Gerente de Ventas on Mar 25, 2021
Many thanks for your comments. We'll wait you soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good for the price
It was fine except for three issues. Pictures in hotels.com of the room were a bit exaggerated from the condition that I received. Very underwhelmed. The other was the room was not serviced the last day of my stay. Lastly, with the situation of Covid, I prefer the staff not go to my room at check-in to turn on the lights and A/C for my convenience. It is a nice touch, but not in these times.
Stayed 7 nights in Mar 2021
Response from Claudeth Tacu - Gerente de Ventas on Mar 17, 2021
Many thanks for your comments.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spa, massage, breakfasts, super friendly staff, prompt shuttles, cleanliness, everything! My home away from home.
Stayed 8 nights in Feb 2021
Response from Claudeth Tacu - Gerente de Ventas on Feb 15, 2021
Dear guest, Many thanks for your comments. I will share them with my partners. Hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Las peores almohadas del mundo. Te recomiendo traer las tuyas.
Stayed 1 night in Dec 2020
Response from Claudeth Tacu - Gerente de Ventas on Dec 14, 2020
Estimado huesped, Lamentamos mucho no haber cumplico con su expectativa. Probablemente fallamos en ofrecerle nuestro menú de almohadas disponible sin costo en la recepcion. Deseamos nos de la oportunidad de servirle nuevamente y borrar este inesperado momento. Saludos,

8/10 Good

Ernie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room with balcony. Ocean view. A/C Fridge Microwave. Small restroom but we did not mind for purpose of trip. I would stay here again. Staff is very helpful.
Stayed 1 night in Sep 2020

8/10 Good

Tina, Victora bc canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and included in hotel stay. Close to many places and lots to walk around and see.
Stayed 1 night in Feb 2020
Response from Claudeth Tacu- Gerente de Ventas on Mar 12, 2020
Your comments are very important to us! thanks for your preference.

10/10 Excellent

Nancy, Ontario

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good place ,I would stay there again. I enjoyed the swimming pool.
Stayed 7 nights in Feb 2020

10/10 Excellent

Vero, Waco Tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Staff were phenomenal!!! Everything is easy to get to from there.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Clean. Great location. Easy access.
Stayed 10 nights in Nov 2019
Response from Claudeth Tacu on Nov 20, 2019
Thank you for your preference!

6/10 Okay

Davidg, Hong kong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Need much better pillows. Lighting in the room needs to be a warmer color.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOMS, HORCHATA ON ARRIVAL, ease of calling a taxi
Stayed 1 night in May 2019

10/10 Excellent

Don, Chelem, Mex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and curtious and checking in and out was a breeze. About a 15 minute walk to Centro Campeche for site seeing.
Stayed 1 night in Mar 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff!
I cannot say enough about the wonderful staff! Everyone is exceptionally friendly and helpful. The location was perfect for the 70.3 Ironman race. Because we are there for the race, we are not looking for a fancy hotel with expensive amenities. If we go to Campeche ever again, this will be our first choice of hotels. The only reason I didn't give it a perfect score was that the in-room refrigerator froze everything and was somewhat small. However, it's difficult to find hotel rooms in the area with any microwave or refrigerator, so we were grateful to have one.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice clean Breakfast was great Close to downtown and shopping centers
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019