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Reviews of Century Pines Resort

3.5 out of 5
Century Pines Resort
Lot 42, Jalan Masjid, Cameron Highlands, Tanah Rata, Pahang

Reviews

7.2

Good

Rating 10 - Excellent. 165 out of 875 reviews" "
Rating 8 - Good. 370 out of 875 reviews" "
Rating 6 - Okay. 210 out of 875 reviews" "
Rating 4 - Poor. 79 out of 875 reviews" "
Rating 2 - Terrible. 51 out of 875 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nurul Atiqah Binti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Steven, Tustin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kambhampati Siva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Amardeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is in the city center and had wonderful surroundings
Stayed 1 night in Nov 2023

4/10 Poor

dino

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Check in was fine but when we reached our room it smelled bad with odour and the bathroom had dead insects stuck on the wall. Also the hot water cable in the bath had black tape covering the gaps which is not safe in bath tub. However, the bed was very comfortable and the room decor was great. The mosque is just around the corner from the hotel and you can hear the prayers clearly through the speakers.
Stayed 2 nights in Sep 2023

8/10 Good

Richard Teo Koon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6 minutes walk to the main road of Tanah Rata, whereby there are a lot of eateries and shops. There is a walking trail (about 430 metres) to nearby waterfall (Parit Falls) next to the resort.
Stayed 3 nights in Aug 2023

4/10 Poor

Tony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth staying
The hotel is dated and needs some updating. There was a lack of towels and no toilet paper in my bathroom, thankfully my neighbor gave a roll. There was a pretty decent rain and the bathroom drains backed up and flooded the bathroom, toilet and shower area with gunk and mud. They did clean it up but never even offered to move our room. The hotel is located across the park where the speaker for the morning prayer and sunrise payers are projected from, difficult to sleep past 6:45 am.
Stayed 2 nights in May 2023

8/10 Good

mohd zulkarnain

Liked: Cleanliness, staff & service, property conditions & facilities
Normal and private area
Stayed 1 night in Apr 2023

6/10 Okay

Gurvinder

Travelled with family
Liked: Cleanliness, room comfort
Century Pines Cameron Highlands
The staff welcome was just so and overall the staff weren't over friendly or welcoming. The hotel and room were of goid quality and clean but dogs barking in the corridor at 130am woke us up. There was no one on thd spa desk to ask sbout booking in and desk staff werent awfully helpful either. If we came to Cameron Highlands again we would look at sraying elsewhere
Stayed 2 nights in Feb 2023

10/10 Excellent

MOHD NAYUM

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very friendly and the service is top notch. Breakfast is fantastic and delicious.

8/10 Good

mohammad hanafi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place, surrounding, easy to park, at the best, super comfy king size bed, make u hard to get up

6/10 Okay

Umehara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Poor amenities. Other than that this hotel is "OK".
Stayed 1 night in Oct 2022

8/10 Good

May Suan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is quite old - they did refurbish a little bit and upgraded the TV, but the toilet and shower was old and not very clean. Bed sinks in, a bit too soft for my liking. At night, it does get a bit noisy if there is traffic such as loud motorcycles. Breakfast selection is acceptable but food quality is really poor. The staff service is fantastic. They are polite, friendly, and do try their best to make your stay pleasant. Parking may be a challenge if during peak season though.
Stayed 2 nights in Sep 2022

8/10 Good

Bin Li

Stayed 1 night in Sep 2022

10/10 Excellent

Sia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to many dining options and bus terminal. Fantastic staff service. Breakfast was good as well, with different options in the 4 nights we were there. Highly recommend this property.
Stayed 4 nights in Jul 2022

4/10 Poor

LIM JIAN

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Located conveniently with lots of restaurants and groceries. However the hotel is disappointing. There is no spa available despite being advertised on website and booking app (like Expedia). This is false marketing. Worse still, the room isn’t clean. Arrived to find our table littered with ants; pillow with broken pillow cover; bathtub and sink dirty ; water leaks in our bathroom and toilet from the ceiling. I have a baby with me and it definitely wasn’t a good experience. Our first , and last time visiting this hotel.
Stayed 2 nights in Jun 2022

2/10 Terrible

Karen

Stayed 2 nights in May 2022

8/10 Good

Annuja Nair

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, helpful staff, good parking, convenient - able to walk into Tanah Rata for dining options. Rooms are clean and comfortable. Wish they had a balcony to sit and enjoy the clean fresh mountain air...small balcony...only able to stand on it.Breakfast during weekdays is limited, a small selection of bites were laid out, had to order what you wanted at the front desk before sitting down. Weekends are better as there was more of a crowd and therefore more of a choice for breakfast without having to order. Overall a comfortable hotel, slightly dated (as most properties are around Camerons) and convenient hotel.
Stayed 3 nights in Apr 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Ahmad Dahalan

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great experience at the Century Pines Resort, Cameron Highlands. All the staff member I encountered, from the check- in to the cleaning staff were delightful and eager to help! Thank you! Will definitely come back and would recommend to my friends.
Stayed 2 nights in Nov 2021

8/10 Good

Yusnita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good breakfast. Great hotel. Well maintained although old. Clean. We took the garden room. So great ambience. Appreciated we got to use pool table and table soccer for free. Check in queuing time was too long. Should streamline the process more.. will come back.
Stayed 2 nights in Oct 2021

10/10 Excellent

Mohd Norhaffiz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Sofiyudeen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Room Location Matters
Well the room is quite comfy, but i was given room facing the staff quarters and the mountains..so at night, quite noisy..and scary as well..i was hoping to get a room facing the town..
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel at Cameron
This will always be my favorite hotel at Cameron Highlands.
Stayed 2 nights in Dec 2020

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
A well kept comfortable hotel,in a good location 5 mins walk to shops and restaurants and hiking trails that can start from the hotel. Clean and well kept, with a simple but tasty breakfast. Reccomended.
Stayed 3 nights in Oct 2020
Response from maryann on Dec 27, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

hanafi, kuala lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place, really relaxing, a bit far from crowded area.
Stayed 1 night in Oct 2020

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was ok
Overall it was ok. It was disappointing that the bath tub cannot be used eventhough it's part of the room features that is displayed The fan was making so much noise at night that we didn't get to sleep well. It was some weird metal clinking sound, which only got louder and louder through the night.
Stayed 2 nights in Sep 2020

10/10 Excellent

Noraini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Nik Mohd Bakhry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Ezy, Malaysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good. if poasible tu provide iron and iron board for each room. .
Stayed 1 night in Sep 2020

6/10 Okay

Mr

Liked: Property conditions & facilities
Disliked: Staff & service
disappointed
The picture that they advertise and actuall condition of room is not same , mountain view i only can see tree no mountain ... the breakfast the food is totaly no taste... want support local hotel but the conditions like this ... no good
Stayed 1 night in Aug 2020

10/10 Excellent

NORAZURAINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Barath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was so comfortable and i would highly recommend this resort to my family and friends. However the only issue we encounter is lack of varities during breakfast. Very limited choices. Overall, our stay is worth for the money we were paid.
Stayed 1 night in Aug 2020

6/10 Okay

Yipster, Kuala Lumpur

Travelled with family and small children
Liked: Staff & service
The hotel is old and the room too but overall still ok
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So romantic!!!!!
I went to this lovely hotel for our anniversary and they offered us complimentary decoration on the bed. Their bed is comfortable and staff are friendly! Just the breakfast is quite sad since they offer only a small room that contain limited amount of food choices.
Swan towel decoration for our anniversary
Breakfast view
Lobby
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
More room for improvement in services.
Check in process was subpar. First of all, the receptionist wasn't friendly; secondly, we were provided with a room with no housekeeping done: beds were not made and the toilet was absolutely dirty with leftover garbage and wet towels thrown on the floor; thirdly, we were provided with twin beds instead of the queen bed requested earlier for our honeymoon trip, which shows total inconsideration of guest requests from the hotel management. After lodging a complaint with the concierge, we were provided another room which was cleaner than the previous one, however the room condition appeared considerably aged. Despite the less than pleasant experience, we were rather satisfied with our stay due to the location of the resort and buffet breakfast option.
Stayed 2 nights in Jul 2020

4/10 Poor

ayu, KL

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is nice warm n cozy, the room is quite old. the breakfast not many choice..dont have a variety..
Stayed 1 night in Jul 2020
Response from ann on Aug 7, 2020
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jin Di

Stayed 3 nights in Jul 2020

8/10 Good

Sathiya, Klang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, clean and well maintained. The breakfast was ok. The environment was awesome close to the shops, park and a lot of parking spot.
Stayed 2 nights in Jul 2020
Response from ann on Jul 25, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

FH, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and calm place to stay. Easy access to parking.
Stayed 2 nights in Jul 2020
Response from ANN on Jul 23, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for location and amenities
The hotel was great. The food was delicious, although a bit strange in some options (pasta for breakfast). Unfortunately, there were unruly children running all over. The beds were comfortable, but not the couch. The spa was superb! We would definitely stay here again.
Stayed 4 nights in Jul 2020
Response from ann on Jul 19, 2020
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Mohd Fairul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from ann on Jul 19, 2020
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from ann on Jul 19, 2020
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Anisah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from ann on Jul 19, 2020
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast could have been better
Stayed 2 nights in Jun 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
Is that hard for room service ?
I request for a wine glass need me walk to their restaurant and grab myself and why can’t they send to my room, further more the hotel room’s fridge not cold and when I request some ice cube the staff told me all machines was no function...the staff even assist further by knowing my request to chills my drink....
Stayed 1 night in Jul 2020
Response from JOHANAN on Jul 8, 2020
Dear Guest, Thank you for taking the time to write such a detailed review and apologize for the inconvenient caused. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your complaints are addressed that everything will be in order and will not be repeated. We look forward to welcoming you back then.