Elba Sunset Mallorca Thalasso Spa

Lovely hotel and setting. A lot has been spent to modernize this property

Our clothes, towels, sunscreen and camera were taken at the pool. It’s a shame because we were looking forward to this trip only for it to be tainted by some petty theft. We feel the hotel personnel handled the situation very poorly (in particular, Fabrizio) and tried to distract us from the situation by complimenting our “beautiful eyes” and offering us a free glass of wine. It felt very inappropriate. He also violated our privacy when he decided to speak about our situation with another guest who he claims to be a regular, without our permission, but would not reveal who this person was to us. Although there are surveillance cameras, no one could offer us a solution about what to do in regards to our missing belongings. They would not allow us to see the surveillance cameras either. We did get our clothes back but that was all that was supposedly found. I hate that this took away from our experience. Going forward, it was difficult to relax at the hotel as we were constantly wondering who stole from us. Be warned that even when lounging by the pool, your simple belongings will not be safe when “regulars” are around. Our last day upon checkout, we asked reception to call us a taxi to take us to the airport since that is the only way to get there. The receptionist laughed at us and said they were having difficulties with the taxi service that day and suggested we start walking with our luggage. It would be hard for us to ever want to stay at the Elba Hotel again.