Desk, free WiFi, bed sheets

Reviews of Premiere Classe Caen Est - Mondeville

1 out of 5
Premiere Classe Caen Est - Mondeville
Rue Aristide Boucicaut, Zone de l'Etoile, Mondeville, Calvados

Reviews

7.8

Good

Rating 10 - Excellent. 136 out of 504 reviews" "
Rating 8 - Good. 213 out of 504 reviews" "
Rating 6 - Okay. 93 out of 504 reviews" "
Rating 4 - Poor. 44 out of 504 reviews" "
Rating 2 - Terrible. 18 out of 504 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Yann and all of team on Jul 31, 2023
Dear Stephen,We thank you for your comment, and are delighted that all of our services have pleased you.We hope to welcome you soon at Première Classe Caen Mondeville.We wish you a nice evening

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good overnight stop from the Portsmouth to Carn crossing
Stayed 1 night in Jul 2023
Response from Yann Directeur on Jul 17, 2023
Dear NigelWe thank you for your comment and are delighted that you enjoyed all of our services. We hope to welcome you again.Yann and the entire First Class team

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 3 nights in May 2023
Response from Hervé Directeur on Jun 13, 2023
Bonjour SajidMerci de votre commentaire qui valorise le travail de toute une équipe.A très bientôtCordialement

2/10 Terrible

Chris

Stayed 1 night in Apr 2023
Response from Hervé Directeur on Apr 5, 2023
Bonjour ChrisMerci d'avoir donné votre avis sur notre établissement.Nous prenons vos remarques en considération.Bien cordialement

2/10 Terrible

Mr Alistair

Disliked: Property conditions & facilities
We have stayed there before and it was alright but this time the water was cold and we couldn't get the heating to work. We said we had one person that could not do stairs that was disabled and although we had a ground floor room it was too small to move about with a person using a stick.
Stayed 1 night in Dec 2022

8/10 Good

John D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hervé Directeur on Sep 12, 2022
Cher clientMerci de votre commentaire.Dans l'attente du plaisir de vous revoir.Bien cordialement

8/10 Good

John

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Very cheap stop over.
Spotlessly clean and the location is great for a convenient stop over. Lots of eating options around the hotel. Breakfast OK. Very good value. Very small room, tiny bathroom and a few minor maintenance issues. The bed isnt very comfortable and the upper bunk is really close to the ceiling - so very high and limited headroom.
Stayed 1 night in Sep 2022
Response from Hervé Directeur on Sep 12, 2022
Dear CustomerThank you for leaving this good comment.Best regards

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Ok if on a tight budget. No room to swing a cat mind...s,4y howed with the curtain more or less wrapped over me.
Stayed 1 night in Aug 2022

8/10 Good

Lee

Stayed 1 night in Aug 2022
Response from Hervé Directeur on Aug 17, 2022
Cher client Merci de votre commentaire. Nous espérons avoir le plaisir de vous revoir prochainement. Bien cordialement.

4/10 Poor

Ian

Stayed 1 night in Aug 2022

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Because we were arriving late, they sent me codes to get into the car park and the room. All relatively easy, though the questions at the machine for the keys, were a bit confusing, i.e. breakfast required at a cost, when breakfast was included in the price we paid. Apart from that, everything else was good. We got exactly what we expected, for the price we paid.
Stayed 1 night in Jul 2022
Response from Hervé Directeur on Jul 15, 2022
Dear Customer, We are happy that you enjoyed your stay in our establishment as well as the services and amenities that we provide for our customers. We hope to have the pleasure of seeing you again soon. Best regards

4/10 Poor

Vanessa

Stayed 1 night in May 2022
Response from Hervé Directeur on Jun 24, 2022
Chère cliente, merci de votre commentaire constructif. Bien cordialement

2/10 Terrible

Mr Alistair

Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Alan David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when working in this area. Surrounded by places to eat, very handy
Stayed 1 night in Apr 2022
Response from Noam E. Directeur on Apr 28, 2022
Dear Customer, Thank you for your excellent comment. I am happy that you appreciated our hotel and its location in the commercial area d and its proximity to access to the highway. This makes us very practical and allows us to offer excellent value for money to our customers. Looking forward to seeing you very soon. cordially

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean budget hotel ideal for the solo road trip. Easy late book in via a contactless terminal.
Stayed 1 night in Oct 2021
Response from La direction on Nov 7, 2021
Bonjour, Merci pour ce charmant commentaire. Nous sommes très heureux d'avoir contribué à la réussite de votre séjour à Mondeville C'est parfait si la gentillesse de notre équipe a contribué à la réussite de votre visite. Nous espérons vous recevoir lors d'un prochain séjour à Première Classe Caen Mondeville. Ce sera avec plaisir!

4/10 Poor

DEREK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Review
The room was very small. The noise from the nearby road was too loud. The price was low and was appropriate to this hotel.
Stayed 1 night in Oct 2021
Response from La direction on Nov 7, 2021
Madame, Monsieur, bonjour, Nous apprécions le temps que vous avez pris pour partager vos expériences avec nous, votre avis compte beaucoup pour nous. Je prends note de vos remarques. Je suis désolé de lire votre déception concernant le confort de la chambre. Pourtant nous proposons à nos clients un confort en ligne avec notre classement hôtelier. Nous sommes heureux de lire que la propreté de notre établissement vous a pleinement satisfait. Meilleures salutations, Fabienne et son équipe

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from La direction on Nov 7, 2021
Madame, Monsieur, bonjour, Nous tenons à vous remercier chaleureusement du temps que vous avez pris pour rédiger ce commentaire. Votre avis compte énormément pour nous afin de continuer à fournir le meilleur service possible. Chaque jour notre équipe de nettoyage fait son maximum pour vous apporter une propreté impeccable. Nous espérons avoir la chance de vous avoir à nouveau parmi nous prochainement.

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from La direction on Sep 26, 2020
Bonour; Nous vous remercions pour cette note. Nous sommes ravi que votre séjour vous ait plu. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from La direction on Dec 7, 2019
Bonjour nous sommes ravi que votre séjour dans notre hôtel vous est convenu. En espérant vous revoir lors de votre prochain passage dans notre ville. Cordialement

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for quick stop over
The hotel is easy to find and convenient for restaurants. It's good for a quick overnight stay but beds not overly comfortable. The bed over the top of the double bed doesn't have a lot of room from bed to ceiling and my daughter didn't like it.
Stayed 1 night in Oct 2019
Response from La direction on Nov 5, 2019
Bonjour nous vous remercions d'avoir donner votre avis sur votre séjour dans notre hôtel. Au plaisir de vous revoir

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was much earlier than shown on the Expedia paperwork. Receptionist was excellent in all respects. Room was simple but very fresh and clean. Difficult to find in the dark - No signs within the ZAC complex. Easier to find KFC or Big Mac!
Stayed 1 night in Oct 2019
Response from La direction on Nov 5, 2019
Bonjour Nous vous remercions d'avoir donner votre avis sur votre séjour dans notre hôtel. Nous sommes ravi qu'il vous ait convenu. Cordialement

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
ok for an overnight stop
It was ok for an overnight stop to get the morning ferry
Stayed 1 night in Oct 2019
Response from La direction on Nov 5, 2019
Bonjour Nous vous remercions d'avoir donner votre avis sur votre nuitée. Au plaisir de vous revoir lors de votre prochain passage en Normandie. Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
3rd Floor room was a struggle to reach,late at. Igbf
Stayed 1 night in Sep 2019
Response from La direction on Oct 7, 2019
Bonjour Nous avons pris connaissance de votre avis. lors de votre réservation n'hésitez pas à préciser que vous souhaitez une chambre en rez de chaussée. En espérant vous revoir lors de votre prochain séjour en Normandie

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and excellent location
Excellent location - there are any numbers of restaurants within a stone throw of the hotel, and a Carrefour close by. Secure parking, good WiFi and basic but very comfortable rooms. I used as a layover for the ferry back to Portsmouth - the ferry terminal is a very easy 17 min drive form the hotel. Would use again
Stayed 1 night in Aug 2019
Response from La direction on Sep 16, 2019
Bonjour nous sommes ravi que notre hôtel vous ait convenu pour votre escale. Au plaisir de vous revoir lors de votre prochain voyage en France. Cordialement

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over en route
Cosy room at a good price. Good breakfast. Plenty of restaurants within walking distance. Only 15 or so minutes from the ferry at Ouistreham. Would stay there again.
Stayed 1 night in Jun 2019
Response from La direction on Jul 19, 2019
Bonjour, Nous vous remercions d'avoir laisser votre avis sur votre séjour. En espérant vous revoir lors de votre prochain passage en Normandie Cordialement

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for stopover
Very friendly welcome, with helpful advice. Beds a little uncomfortable and quite a lot of road noise. In a super area for restaurants and shops. Overall an ideal stop over for the ferry and good value for money.
Stayed 1 night in Dec 2018
Response from La direction on Jan 4, 2019
Bonjour merci d'avoir pris le temps de nous faire part de votre avis sur votre séjour. Les commentaires de nos clients sont une source d'amélioration constante. Notre établissements est situé dans une zone commerciale et proche des grands axes de Caen, En espérant vous revoir lors de votre prochain passage en Normandie. Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from La direction on Jan 4, 2019
Bonjour nous vous remercions d'avoir noté votre séjour dans notre établissement. En espérant vous revoir prochainement Cordialement

10/10 Excellent

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent value, clean,many eateries surrounding !
Clean, comfortable near main routes. Plenty of choice of restaurants very nearby. Only problem, difficult to find entrance in the dark! Needs larger, better lit signage on main - only - entrance gates! Could not get into WiFi
Stayed 1 night in Oct 2018
Response from la direction on Nov 6, 2018
Bonjour Nous vous remercions de nous avoir donner votre avis sur votre séjour. L'avis de nos client est une sources d'amélioration constante. En espérant vous revoir prochainement dans notre hôtel. Cordialement

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception closed a half hour before I arrived. It was the day we flew in and we got caught up at the airport and had trouble finding the location of the hotel. Its on a one way road with an entrance hidden by bushes. We drove around several times before entering. When we got in the gates there was no reception and noone would answer our calls, hotels refused to refund our stay because the hotel would not allow. We had nowhere to stay and were new to a country we'd never been. Neither one of us spoke the language of the locals. It was scary. We had to stay elsewhere and the search for a new place took 2 hours to complete. All this from a well traveled American. I have been to 5 continents in 2 years and this was by far my worst experience.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location with secure parking.
Ideally situated for Epernay. Access t9 cycle routes, walking distance to centre and secure parking for good price.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay
This is an inexpensive hotel so we didn't expect a lot. The room was very small. The main problem is that they close the reception at 9 pm. We arrived around 11pm and there was no one around. You need to use a kiosk to check-in. Not the most user friendly setup. For some reason the keyboard doesn't have an Enter key marked. After three tries I was able to get a key to my room but the experience was frustrating to say the least. At the time I was there (after 11 pm) a young lady with a baby came over, hoping to get a room, but was not able to get any assistance and she gave up.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

Juliette

Liked: Cleanliness, staff & service, room comfort
We always stay here for Caen overnight before / after ferry as located conveniently amongst several restaurants and shopping complex. Reception lady has been there years and is always lovely. Dog friendly.
Stayed 1 night in Jun 2018

8/10 Good

Malcolm, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

fzpete, UK

Liked: Cleanliness
Disliked: Staff & service, room comfort
The Manager Lady at this Hotel was obnoxious. She snapped back at any question, and gave a standing tirade of French to me and my friend, in French, with no explanation why or what was said. I had asked for ground floor rooms, if possible, which was responded to with a "NO!" No reason, no asking why I had asked for them, she didn't even look, just shouted NO! She also over charged us by 13E each room. We decided to eat our breakfasts elsewhere, as I wished to not spend another penny at this place. She should be sacked! The cleaning staff were fantastic though, no complaints at all, I left them a tip. The room was clean, but the A/C didn't work, and the bed was very low to the floor. Will not stay at this Hotel again, and would advise anyone else to choose somewhere different, unless of course you like to be abused by the Manager Lady.
Stayed 4 nights in May 2018

4/10 Poor

Nikki

Liked: Cleanliness
Disliked: Room comfort
Not like the picture!
Very basic, bed not very comfortable, but is was clean. Décor needs updating. Car park secure. Breakfast good.
Stayed 1 night in Apr 2018

10/10 Excellent

phil, poole, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning customer, like the location
Third visit to this hotel. Easy to get to, Premiere Classe standard. Shopping centre nearby, wide choice of food outlets. Bus route leading to centre of Caen in 20 minutes (with car lstaying at hotel)
Stayed 2 nights in Feb 2018

8/10 Good

Neil, Seaford Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premier Class Mondville
I was very pleased with my room at the hotel. It is small but very clean and adequate for the three nights I stayed. I have been there before and would use the hotel again.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfectly acceptable, budget stop over for our family.
Stayed 1 night in Aug 2017

8/10 Good

Richard B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Just a bare basic hotel that is perfect for a one night stop over. It has everything you need, and it is clean and safe.

2/10 Terrible

James, Worcs

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good hotel.
Arrived late, lady on desk helpful but room was next to busy dual carriageway, sheets on bed looked as if someone had slept in ie:body hair etc requested new room, this room was fine but would never stay here again. The hotel was useful as we had to be at ferry by 6am.

6/10 Okay

sue, North Wales

Liked: Cleanliness, staff & service
Adequate accommodation
Breakfast was fine and plentiful, however room was poorly ventilated as window had been fixed as room was on outside corridor, even though a/c was provided. Mat is needed for slippy shower.

4/10 Poor

Guest, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, misleading advertising on the Hotel.
Room stinks, noisy location. hard to find. Maybe good for truck drivers only.

8/10 Good

paul, bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you get what you pay for at a premier classe hotel, £33 for a family of 3 what more do people want, comfy bed, shower. t.v, in french is a downside, but then again, you are in france, this hotel had every type of food establishment around as well as a giant carrefour hyper, breakfast is 4euros 90cents, the rooms are just like a cabin on a ferry, but at less than half the price of a cabin on an overnight ferry, do a day crossing and book a premier classe, its a no-brainer, wake up refreshed for your onward journey,

8/10 Good

rob and jane, Australian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service...small rooms....clean and neat
this was the first time we had stayed in a Premier Classe hotel, so it was strange to have so small room. The manager was very helpful in assisting us with the registration and details of how their system works. The hotel is right next to a large supermarket and we saw some fast food places close by. The room was clean, the bed was very comfortable and the area was quiet so we had a really good sleep. The bathroom is very tiny, so it is not easy to shower, but the price is very cheap, so we were very happy with the hotel. There is free security parking for the car aslo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
I would come again to stay in this hotel. I came with my family and found it to be best place for the value it offers in such rate. Free wifi as well and very clean

8/10 Good

Ted, Ripon,N Yorkshire,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was modern, clean and convenient
I would highly recommend this hotel for short/overnight stays. Although the rooms are small, the condition and comfort of the facilities is very good. The beds were very comfortable and the rooms clean. Although our room was adjacent to nearby roads we heard little noise during the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
One word: small

10/10 Excellent

Abbe, Germany but from Wisconsin United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normandy family trip
Room was great for what we needed it for. It was a place to sleep and that was all. it was small but that is how the rooms are in France and I knew that staying in Paris. Other than that it was great. People were great and friendly and helped when we had questions. there was a great mall right by so we could go and walk around and kids got to play as well.