Sports facility

Reviews of ibis Styles Lisieux Normandie

3 out of 5
ibis Styles Lisieux Normandie
Route de Paris, 177 Rue Roger Aini, Lisieux, Calvados

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 265 reviews" "
Rating 8 - Good. 126 out of 265 reviews" "
Rating 6 - Okay. 47 out of 265 reviews" "
Rating 4 - Poor. 12 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

CEDRIC

Stayed 1 night in Dec 2023

6/10 Okay

Leonora

Liked: Room comfort
An average stay.
Our stay was comfortable and we had been warned about the redecorations etc. going on. However, staircases were unhoovered and sometimes breakfast produce and equipment had to be asked for. We were not asked if we were happy with everything and staff were not really very interested in the personal side of things. The swimming pool looked uninviting, with coiled pipes in the water.
Stayed 2 nights in Sep 2023
Response from valery on Sep 21, 2023
Dear Leonora,We thank you for your feedback on your stay from September 16 to 18, 2023.You stayed on the top floor. The rooms at the back of this floor are currently being renovated, despite the investment of our teams, the carpet in this corridor is suffering the ravages of the work. The carpet in the hallway and stairs is changed at the end of the work.The pool is maintained daily and the cable corresponds to the robot.Very kind regardsValéry

4/10 Poor

HENRYK

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This was not the quality we expected from a Mercure hotel. It had been downgraded to an Ibis styles which was not what we paid for!!!!! We obviously complained to the manager of the hotel and I give him top marks for his understanding and generosity.
Stayed 7 nights in Aug 2023
Response from Valéry on Sep 5, 2023
Dear Sirs,We take note of your rating and your comments.We discussed your reservation and your stay.I am surprised by these elements in fact, when you made your reservation on June 3, our hotel had already passed ibis styles. You rate us on a Mercure when when you booked we were already ibis styles.Very kind regardsValery

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, not customer experience
Booked room and paid extra for breakfast. Clean enough room just no air-conditioning which is no big deal as Normandy does not get very hot. Very clean bathroom. Quite comfortable, therefore good sleep. The disappointment: Their breakfast is upto 10am.. having arrived midnight after travelling long with kids we had to make sure they got as much sleep as possible. Got to breakfast at 9:40am but there were no eggs, sausages or bacon left and nobody was bothered to replenish. Just had toast and coffee. At checkout, the lady at the reception asked if I was happy with everything- having shared the experience about breakfast, there was no apology, just a bland "there's nothing I can do, take it up with Hotels.com since you did not book directly with us". Maybe this was a one off but you know how it is with negative experiences...
Stayed 1 night in Aug 2022
Response from Toute l'équipe du Mercure Lisieux Normandie on Aug 28, 2022
BonjourMerci pour votre commentaire, toute l'équipe essaye de satisfaire au maximum l'ensemble des clients, ils nous arrivent d'avoir quelques problèmes lors de grande affluence.

10/10 Excellent

Pascal

Stayed 1 night in Apr 2022
Response from Toute l'équipe du Mercure Lisieux Normandie on Apr 7, 2022
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Room is quite spacious and warm.
Stayed 1 night in Mar 2020

8/10 Good

Nico

Liked: Cleanliness, staff & service, room comfort
Great value for money overall
Good hotel for a 1 night stay on our way home from Bretagne to Amsterdam. Near highway but no real noise. Paint job on the many colorful doors in the hallway is not professionally done, which takes away from the feel of the property. Reception and restaurant do have a welcoming and rather contemporary feel. Very friendly staff as well. Definitely great value for money overall.
Stayed 1 night in Feb 2020

10/10 Excellent

NICOLAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place to stay
Stayed 1 night in Jan 2020

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Laura Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice clean hotel. We had a family room. The double bed was comfortable but the sofa bed was small and uncomfortable for 2 children. The hotel and room are clean. Although there is air conditioning in the hotel, the rooms on the first floor do not have a/c and this was not clarified when we booked our room. The receptionist explained it to me after check-in. The pool and outdoor area are very nice and well kept. Easy parking and very good location for visiting Lisieux.
Stayed 4 nights in Jul 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was ideally situated for a half way stop between Challans and Brugge. The food, both for breakfast and dinner was good. Our only fault was that it was obvious that there had been a smoker in the room and this was really obvious as soon as we entered the room.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok for a bed to sleep in
It was an ok place to sleep for one night. The beds were very clean and comfortable. However the bathroom toilet had not been cleaned. Something appeared to be spilled on outside of door to room. We missed the breakfast we paid for ahead of time since we were jet lagged, so I can’t comment on food. The desk attendant helped me print tickets to a game when I checked which I appreciated. Location was easily accessible. We visited a bakery twice and visited the Basilica of St. Thérèse of Lisieux before we headed out of town.
Stayed 1 night in Jun 2019

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent 1 night stay
Standard Mecure hotel format. Decent room and comfortable bed, only a shower though. Friendly welcome and easy check in. Although not in the centre only a 5min drive away or about 30min easy walk. Breakfast was good, usual selection.
Stayed 1 night in May 2019

6/10 Okay

Daniel

Business trip
Average quality price
Stayed 1 night in Jan 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean comfortable stay.
Good check in, clean room though a little dated maybe. Nice bar and restaurant area. Handy location for road links.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Lisieux
Clean and large room. Good breakfast and good restaurant. Friendly staff. Perfect location, close to supermarkets and easy to reach. Ample parking space available.
Stayed 1 night in Oct 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Mercure
Enjoyable stay at the Lisieux Normandie
Stayed 1 night in Aug 2018

6/10 Okay

Paul

Liked: Cleanliness
Adequate Mercure
The hotel is what it is, a base, adequate French hotel. It is out of town and pool is not heated. The rooms are simple but adequate, providing most of the needed facilities. No aircon. Food is OK but really nothing to write home about. Pricing is high for the standard. We stayed in Holiday Inn in Calais week before – 13 in all (plus dog) including 5 children. Dinner with drinks was €90 and at Mercure was nearly €200. Holiday Inn was much better.
Stayed 1 night in Aug 2018

8/10 Good

Vee, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel slightly outside city center of Lisieux. It is conveniently located near large shopping area (Leclerc) with gas station. Great parking that is free. We had a standard room with pull out sofa bed. Rooms arent that big with the sofa bed open. The pool is nice although no swimming after 7 or 8 pm. Their breakfast is super expensive, go to the Leclerc shop and in that shopping complex they have a cafe with food and coffee, opens and 9 (there is also a McDonald across the street). There were some sewage smells coming near the pool area making outdoor seating not as enjoyable. Overall clean and what you would expect from Mercure chain.
Stayed 1 night in Jul 2018

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disappointing
Hotel was a little dated. No air conditioning in room or extractor fan in toilet. Not pricey have stayed in nicer Mercure Hotels cheaper with more local facilities. A stop over for travelling nothing more.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

mawmaw, Kerry Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrimage
My Mom and I went to Lisieux on pilgrimage - expedia suggested this hotel to us. Although a little distance out of town - this did not bother us as the staff gave us a bus timetable and directed us to the bus stop. The staff were friendly, approachable and very willing to help. Our hotel room was what I would call funky. We loved the design and layout - it was very comfortable and the beds were sleep enducing! The buffet was great as here was something for everyone there there is no way, and any one could go away hungry. We had an evening meal at the hotel twice and the waiter was very kind in finding a meal I culd eat.
Stayed 6 nights in Sep 2017

8/10 Good

Peter, Cannock, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and very comfortable
This is a modern style hotel located on the eastern edge of Lisieux close to the main road to Evreux and Paris. The location is very quiet in spite of being close to a main road junction as the rooms mostly are located away from the roads. The young staff appear to work well as a team and have an excellent rapport with the customers. We used the restaurant every night of our stay and the menu was varied each day. We used the bus to go into the town rather than risk the hassle of parking. The fare is only 95 cents. The bus runs until 2015. As well as the town itself, the coast is nearby at Cabourg, Deauville and Trouville. You can get to Rouen by train. Within a few minutes walk there is an immense Leclerc hypermarket which appears to sell virtually everything, but has a particularly extensive choice of wines.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Christine, paris

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
1 night trip
The hotel is nice but there were many groups and it was quite noisy. Also, no chair outside whereas it would have been great to take a rest next to the swimming pool even if it was closed. I did not have my diner in the hotel but I should I would because it seems to be very good !!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure
The hotel was excellent but further from the town centre than we expected.The facilities were limited due to ongoing refurbishment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

G. Curtis, Pittsburgh

Liked: Staff & service
Disliked: Room comfort
Pray for cool weather...
Charming lobby and cafe, helpful staff, but rooms are pedestrian and not air conditioned.

6/10 Okay

Dec25, London

Liked: Cleanliness, staff & service
Tired rooms
Whilst the communal area of the hotel was inviting and gave a great first impression, our room did not live up to this standard. It was rather tired, somewhat squashed once the sofa bed was pulled out for our two small children and overall seemed rather basic. However nice public areas to sit in, swimming pool was good and nice to have on sight parking. Staff were friendly.

8/10 Good

sanjay, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I stay at the Mercure Lisieux when ever I visit the lisieux Clean hotel great staff The manager Alain always makes our stay pleasurable Good location very quite even with the windows open a night. A cab ride to town. Good breakfast

8/10 Good

familyof3

Liked: Cleanliness, staff & service
Excellent Location
We were looking for a cheap and cheerful room. The location is excellent with parking right outside. The neighborhood is quiet but close enough to restaurants, etc. The room itself was cramped and hot, with no AC. The towels were old and the bathroom needs to be remodeled. However, we were only staying one night so we didn't complain. Breakfast was a huge disappointment. Tiny breakfast island with a limited selection; lots of people milling about a congested area. Couldn't eat outside because there were already people splashing about in the pool early in the morning. Reception staff tried to be of assistance. Adequate establishment but nothing special.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location!!!
Booked this in a bit of a panic, turns out it's on the edge of an industrial estate and University, okay for what it does, but miles from town centre (well a fair way anyway!!) no real complaints

10/10 Excellent

Rosemarie, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in all respects
We had an excellent overnight stay with a very good evening meal and a very comprehensive breakfast. We will definitely being staying at the Hotel Mercure Lisieux again and soon !!

6/10 Okay

Basil, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
An odd night
It was fine - dinner was good but the hotel was especially welcoming. All in all ok, but not great.

10/10 Excellent

TC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy but a little way away from Lisieux
I had a lovely time, the food is very good and the staff will do what they can for you, but you really need to have a car to make the most of the place. It has a hypermarket across the road, which you cannot see but is REALLY convenient should you need ANYTHING. However it is a little way away from the centre of Lisieux - it took me 20mins to get back to the hotel one evening, mainly up hill, through an area that didn't look that good. The weather wasn't good enough for me to try the pool out, but it looked enticing.

8/10 Good

Family on Holiday

Liked: Cleanliness, staff & service, room comfort
All pretty decent
We chose this hotel on our way to Calais and mostly because it had a swimming pool. It was a very hot weekend and the pool was lovely and cooling (I don't think it is heated, so on cooler days it might not be ideal). Unfortuntaley the pool surrounds looked a little scruffy. A broom and a bit of elbow grease wouldnt go amiss. The loungers were lovely and comfy, but the fallen leaves and other debris made it look a bit messy. Food was ok, they have a starter and desert buffet, which is also part of the childrens menu which was very nice, kids looooooved that! The entre-cote my husband chose was a bit tough though, which was a real let down for lovely culinary France. Surrounding area was horrid, right in the middle of an industrial estate, but really for what we paid it was more than decent. I would certainly reccomend it. In other reviews people complain about the lack of airconditioning in the rooms. We were there on one of the hottest days in the year and yes it was warm, but certainly not unbearable. As a travel-through hotel it is perfect! Oh... wifi is very slow, but it works to check emails and weather etc.

8/10 Good

shaun st louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice jumping point to must see locations
Staff was excellent, breakfast is amazing, parking is free and so is WiFi, beds are extremely comfortable, and location is fine...little noisy with windows open as there is no air conditioning or ceiling fan...but nice country breeze during mid august was welcomed. We were a family of 4 and kids loved the pull out sofa as much as we loved our soft beds. The minimal fridge is great for those wanting to keep some drinks chilled and want 10 ice cubes....otherwise hard to find in France. Would recommend it to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Lisieux
Overall tis is a very good hotel in the middle range bracket. The location is very easy to find with very good free parking facilities. Two small issues you would need to be mindfull of: 1. The location is about a 40 minute walk to the certre of town. 2. Bedrooms on the ground floor - you can't leave your window open while not there and there is no air con. Food was to a very high standard and staff were very professional.

8/10 Good

Debbie-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satified
The hotel was quite satisfactory for my purposes; it was clean, the towels were changed everyday and it was near a large supermarket that carried everything I needed. I would recommend...this is NOT a luxury resort, I was there on just a two nights stop over. I will stay again.

4/10 Poor

Anonymous

not much to say
We got lost on the way there; tried to call the hotel every 20 minutes or so, from 9:30 pm onward, to get better directions and to alert them to our situation...got no answer, over and over, which seemed odd. We found the place, finally, arrived there at 11:25pm, but upon our arrival, we found the entry barred by a security gate, which was locked, the lights were off, nobody answered the intercom....we were stuck on the street in the middle of the night in a foreign city. ..luckily there was a competitor not far down the road who accommodated us readily and to our satisfaction, so things turned out OK. Sought a refund for our room next morning, was told, essentially: tough break - so sorry - no refund. They said since the website told us they "accept guests up to 11pm" , that was fair warning. They couldn't explain why nobody answered the phone. So, in fairness to them (not sure I should be fair, but will remain a gentleman): I am rating the place a 3, straight across - strictly neutral - since there's no way to otherwise the rate the various topics, and they are required fields. I cannot provide any info on the place, otherwise, since I didn't really "stay there". Advice? get a car w/ GPS, and get there before dark...

8/10 Good

Cathy, landeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficulté pour accéder à la route...circulation dense.
Stayed 1 night in Feb 2024
Response from Valéry on Feb 22, 2024
Madame,Nous vous remercions pour votre notation et vos commentaires suite à votre séjour à ibis Styles Lisieux Normandie. Nous espérons que votre séjour ce soit bien déroulé.Dans l’attente de vous accueillir de nouveau, Très Cordialement,

10/10 Excellent

Edwige

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Christelle

Business traveller
Disliked: Staff & service
Hôtel agréable service du restaurant a bannir
Dans l’ensemble l’hôtel est plutôt agréable .. les peintures sont neuves … mais attention la chambre 29 est inondé au sol côté lit ! On ne se rend pas compte avec la moquette ! Du coup mon sac ordi avec tous les supports de formation mouillés . Pour le repas du soir le service une vraie cata , personnel pas sympa , nous avons dû nous lever pour prendre la carte, attendu une demi heure pour la commande , on lui demande de prendre la commande elle ne vient tjrs pas ! Passe et repasse devant nous sans rien faire , on sert levé et on est parti ! Quel dommage pour un hôtel !! Pour le matin , l’opposé personnel très très agréable !
Stayed 3 nights in Sep 2023
Response from valéry on Sep 21, 2023
Madame,Merci pour votre retour d'expérience suite à votre séjour du 11 septembre au 14 septembre 2023.Vous nous avez fait part de la problématique de la moquette mouillée directement sur place et nous vous en remercions. Cela nous permet de résoudre les problématique plus rapidement.Il est dommage que la restauration se soit moins bien déroulé le soir. Notre établissement vient d'intégrer 2 jeunes en apprentissage et nous étions sur leur 1eres semaines dans notre restaurant.N'hésitez pas lors de votre prochain séjour a voir leur évolution.Dans l'attente de vous accueillir prochainement,Très Cordialement,Valéry

6/10 Okay

OLIVIER

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Personnel antipathique
le personnel notamment en journée est vraiment antipathique et je mesure mes mots. Pour la restauration, installer à 20h au bout de 15 MN j'ai du aller chercher la carte sur le comptoir puis interpeller une dame qui n'arrêtait pas de faire le va et vient sans prendre notre commande, SANS MEME UNE PROPOSITION DE BOISSON, je l'ai sollicité à cet effet en me répondant "j'arrive" mais continuant à nettoyer les autres tables sans se préoccuper de nous car nous étions 2. Au bout de 20 minutes nous sommes partis sans que le personnel qui était au nombre de 3 vienne vers nous. Donc à 20h30 nous sommes allé au Buffalo Grill qui nous ont eu servi tres rapidement.
Stayed 3 nights in Sep 2023

10/10 Excellent

Bruno

Stayed 1 night in Sep 2023
Response from valéry on Oct 12, 2023
Monsieur,Nous vous remercions pour votre excellente notation suite à votre séjour à ibis Styles Lisieux Normandie. Dans l’attente de vous accueillir de nouveau, Très Cordialement, Valéry

10/10 Excellent

caroline

Stayed 1 night in Aug 2023
Response from valéry on Oct 12, 2023
Madame,Nous vous remercions pour votre excellente notation suite à votre séjour à ibis Styles Lisieux Normandie. Dans l’attente de vous accueillir de nouveau, Très Cordialement, Valéry

8/10 Good

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien
Stayed 1 night in Aug 2023
Response from Valéry on Sep 4, 2023
Bonjour,Nous vous remercions pour votre notationCordialementValéry