Title: Hotel Plaza Las Americas Cali - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=16638128&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Plaza Las Americas Cali Guests start their day with a complimentary breakfast before planning adventures with tour assistance, then return for dinner at La Rioja restaurant. ## Photo gallery for Hotel Plaza Las Americas Cali ![Building design - Hotel Plaza Las Americas Cali (Cali)](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/b74ad4ce.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Manicures and pedicures - Hotel Plaza Las Americas Cali (Cali)](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/b245ad89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Plaza Las Americas Cali (Cali)](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/c26d3b39.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Plaza Las Americas Cali (Cali)](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/a75333ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Plaza Las Americas Cali (Cali)](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/305d7ec7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Plaza Las Americas Cali sits in Cali's bustling shopping district, offering a convenient retreat with free continental breakfast and on-site dining. Travelers can relax in the sauna or steam room, take in city views from the rooftop pool, or browse the nearby shops. ## Reviews 7.2 Good ## Popular amenities - Pool - Hot tub - Breakfast included - Pet friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 9 - Jan. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=16638128&PinnedHotelID=16638128&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 7 of 7 rooms ### View all photos for Standard Single Room ![Standard Single Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/1508be45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.0 Very good 1 review ### Highlights Soundproofed Refrigerator TV Cable channels Desk Daily housekeeping In-room safe - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/dce3c384.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Refrigerator TV Cable channels Desk Daily housekeeping In-room safe - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Triple Room ![Standard Triple Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/d4b5e62d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Soundproofed Refrigerator TV Cable channels Desk Daily housekeeping In-room safe - Sleeps 4 - 3 Twin Beds ### View all photos for Standard Twin Room ![Standard Twin Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/4f40fbd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Soundproofed Refrigerator TV Cable channels Desk Daily housekeeping In-room safe - Sleeps 2 - 2 Twin Beds ### View all photos for Junior Suite, Jetted Tub ![Junior Suite, Jetted Tub](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/3ce44d22.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Jetted Tub ### Highlights Soundproofed Refrigerator TV Separate bathtub and shower Cable channels Desk Daily housekeeping In-room safe - Sleeps 3 - 1 King Bed ### View all photos for Standard Double Room ![Standard Double Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/dafb958d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Refrigerator TV Cable channels Desk Daily housekeeping In-room safe - Sleeps 3 - 1 Queen Bed ### View all photos for Family Room ![Family Room](https://images.trvl-media.com/lodging/17000000/16640000/16638200/16638128/ac1325a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Soundproofed Refrigerator TV Private bathroom 2 bathrooms Cable channels Desk Daily housekeeping - 538 sq ft - City view - Sleeps 4 - 4 Large Twin Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/46000000/45580000/45575400/45575398/83ef084b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alko Hotel Casa Nispero San Antonio - Pool - Breakfast included - Free WiFi - Restaurant 9.4 Exceptional 204 reviews CA $117 CA $117 total Feb 1 - Feb 2 [](https://www.expedia.ca/Cali-Hotels-Alko-Hotel-Casa-Nispero.h45575398.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=863&destination=Cali (and vicinity)&destType=MARKET&latLong=3.417272,-76.539041&searchId=80762c4c-8c7a-4664-9431-e5469c32a7e4&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/11800/11758/a87c2118.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Movich Casa del Alferez Juanambú - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 591 reviews CA $144 CA $144 total Jan 30 - Jan 31 [](https://www.expedia.ca/Cali-Hotels-Movich-Casa-Del-Alferez.h11758.Hotel-Information?chkin=2026-1-30&chkout=2026-1-31&rm1=a2®ionId=863&destination=Cali (and vicinity)&destType=MARKET&latLong=3.417272,-76.539041&searchId=80762c4c-8c7a-4664-9431-e5469c32a7e4&top_cur=CAD) Ad ![Outdoor pool, open 9:30 AM to 5 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/19500/19498/52f93483_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Cali by IHG El Peñon - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCali-Hotels-Plaza-De-Las-Americas.h16638128.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCali-Hotels-Plaza-De-Las-Americas.h16638128.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.45634%2C-76.52508&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KsP5z2ShMOCV5lv0WVtDMtRn0aE=) Calle 21 No. 3N-34, Valle del Cauca, Cali, 760044 #### What's nearby - Torre De Cali \- 7 min walk \- 0.6 km - Bulevar del Río \- 10 min walk \- 0.9 km - La Ermita Church \- 12 min walk \- 1.0 km - Caicedo Square \- 13 min walk \- 1.1 km - Centenario Commercial Center \- 17 min walk \- 1.4 km #### Getting around - Dauga Station - 47 min drive - Alfonso Bonilla Aragon Intl. Airport (CLO) - 30 min drive #### Restaurants - ‪Four Points by Sheraton Cali - ‬12 min walk - ‪La Locura La 14 Quinta 2 - ‬9 min walk - ‪Panadería Y Pastelería Kuty - ‬6 min walk - ‪Bar Flores Y Lechugas - ‬10 min walk - ‪GHL Comfort Hotel Torre De Cali - ‬10 min walk ## About this property ### Hotel Plaza Las Americas Cali Hotel near Chipichape Shopping Center Take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services at Hotel Plaza Las Americas Cali. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure. The on-site restaurant, La Rioja, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool - Free self parking and valet parking - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage - A banquet hall, a water dispenser, and meeting rooms Room features All 54 rooms include amenities such as free WiFi, safes, and sound-insulated walls. Extra amenities include: - Refrigerators and irons/ironing boards - TVs with cable channels - Daily housekeeping, desks, and phones ## Similar properties ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3800000/3799500/3799447/ca6d52a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Versalles Granada - Pool - Breakfast included - Free WiFi - Restaurant 7.0 Good 100 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=3799447&PinnedHotelID=3799447&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast](https://images.trvl-media.com/lodging/65000000/64430000/64424800/64424737/172b72e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa del Hidalgo Hotel Cali Centenario Centenario - Pool - Breakfast included - Pet friendly - Free WiFi 8.4 Very good 7 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=64424737&PinnedHotelID=64424737&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/4000000/3740000/3735000/3734908/w5833h3888x0y0-96f20f57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azor Hotel Cali Versalles Versalles - Pool - Breakfast included - Spa - Parking included 8.2 Very good 83 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=3734908&PinnedHotelID=3734908&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Room](https://images.trvl-media.com/lodging/28000000/27360000/27351600/27351569/64a16b64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Avenida 3 Real Prados del Norte - Breakfast included - Pet friendly - Parking included - Free WiFi 8.6 Excellent 22 reviews CA $93 CA $93 total Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=27351569&PinnedHotelID=27351569&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/4000000/3740000/3734900/3734900/9783fbc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TAMA Hotel Granada Real Cali Granada - Pool - Breakfast included - Parking included - Free WiFi 7.2 Good 107 reviews CA $54 CA $54 total Jan 13 - Jan 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=3734900&PinnedHotelID=3734900&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/120000000/119790000/119782400/119782343/b9f26de6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Basic Hotel Chipichape By Hoteles MS San Vicente - Breakfast included - Free WiFi - Restaurant - Laundry 5.4 3 reviews CA $56 CA $56 total Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=119782343&PinnedHotelID=119782343&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Double Room](https://images.trvl-media.com/lodging/89000000/88860000/88859800/88859737/e578c602.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL 9.5 SAN FERNANDO Viejo San Fernando - Breakfast included - Pet friendly - Free WiFi - Restaurant 9.0 Wonderful 27 reviews CA $71 CA $71 total Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=88859737&PinnedHotelID=88859737&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/28000000/27410000/27406900/27406887/0e740b44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bisou Cali - Breakfast included - Pet friendly - Free WiFi - Air conditioning 7.2 Good 25 reviews CA $51 CA $51 total Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=27406887&PinnedHotelID=27406887&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/111000000/110290000/110288600/110288552/9beccffc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ArisSha Boutique Hotel Vipasa - Breakfast included - Spa - Pet friendly - Free WiFi 9.2 Wonderful 11 reviews CA $39 CA $39 total Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=110288552&PinnedHotelID=110288552&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/27000000/26710000/26707000/26706925/0ecdbea8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Estancia Chipichape Cali La Flora - Hot tub - Breakfast included - Parking included - Free WiFi 8.8 Excellent 155 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=26706925&PinnedHotelID=26706925&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 6:00 AM to 10:00 AM - A bar/lounge - A restaurant ### Restaurants on site - La Rioja ### Things to do - Gym - Hot tub - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - 24-hour business center - Computer station - Meeting rooms ### Outdoors - Rooftop terrace ### Spa - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Tile flooring in room - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service - Refrigerator ### More - Desk - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of COP 100000 per pet, per night ### Children and extra beds Children are welcome Rollaway/extra beds are available for COP 100000.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: COP 120000.00 per vehicle (roundtrip) - Pet fee: COP 100000 per pet, per night - Rollaway bed fee: COP 100000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Cashless transactions are available ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. ### Property is also known as Plaza las Americas Hotel Cali Plaza las Americas Hotel Plaza las Americas Cali Plaza de las Americas Plaza Las Americas Cali Cali Hotel Plaza Las Americas Cali Cali Hotel Plaza Las Americas Cali Hotel Hotel Plaza Las Americas Cali Hotel Cali ## Frequently asked questions ### Does Hotel Plaza Las Americas Cali have a pool? ### How much does it cost to stay at Hotel Plaza Las Americas Cali? ### Is Hotel Plaza Las Americas Cali pet-friendly? ### How much is parking? ### What time is check-in at Hotel Plaza Las Americas Cali? ### What time is check-out at Hotel Plaza Las Americas Cali? ### Does Hotel Plaza Las Americas Cali provide a shuttle to the airport? ### Where is Hotel Plaza Las Americas Cali located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Plaza Las Americas Cali Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 6.2 Eco-friendliness ### 6.4 Property conditions & facilities 10 - Excellent 16 8 - Good 9 6 - Okay 8 4 - Poor 3 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### JAMES Jun 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great value, location and amenities. Pool,gym, safe in room,Sauna, spacious rooms. Minor maintenance issues visible but acceptable. Very close to Occidental Hospital. Great for the budget mindset. ##### JAMES Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### GILBERTO Sep 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice ##### GILBERTO Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### CESAR Jul 28, 2025 Excelente ##### CESAR Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Claritza Dec 27, 2024 Liked: Cleanliness The personal that works there are very nice ##### Claritza Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Maria May 12, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The hotel needs more maintenance. Everything looks old and some parts very dirty. ##### Maria Stayed 1 night in May 2024 ### 2/10 Terrible #### Maria May 16, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Certainly! Here’s a revised version of your message: --- I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes. We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes. We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel. --- Let me know if you need any further information. I would like Expedia to refund the extra night and the money the hotel debited from my credit card ##### Maria Stayed 3 nights in May 2024 ### 2/10 Terrible #### Gabriel Jun 8, 2025 Disliked: Cleanliness, property conditions & facilities Las fotos presentadas no son actualizadas, hubo que cambier de habitacion dos veces. La primera no tenia agua caliente, la segunda el aire acondicionado no funcionaba en la tercera habitacion el televisor tenia problemas con el sonido. El area de la piscina estaba sucia y con pmumas de palomas. La puerta de la habitacion hubo que ponerle un papel a la cerradurra porque tenia un orificio y te podian observar desde afuera. No recomiendo ese hotel bajo ninguna circunstancia. Deben remodelarlo por completo. ##### Gabriel Stayed 7 nights in May 2025 ### 2/10 Terrible #### Soledad Jul 30, 2024 Disliked: Property conditions & facilities no trabajaba el aire, no habia agua para comprar para tomar la chapa del hotel edtaba rota ##### Soledad Stayed 1 night in Jul 2024 ### 6/10 Okay #### Tyler Jun 20, 2024 No ##### Tyler Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Jorge Jan 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort muy buena la atencion ##### Jorge Stayed 1 night in Jan 2022 ### 6/10 Okay #### dezi Dec 7, 2021 Liked: Staff & service Disliked: Amenities i like the staff they were very friendly. also i did the the massage and spa service. ##### dezi Stayed 7 nights in Nov 2021 ### 8/10 Good #### Fabricio Feb 8, 2020 Liked: Cleanliness, staff & service, room comfort #### Nice place no privacy The hotel is nice, well maintained and clean, the staff very friendly and helpful. The room it self at least the one I have, has no privacy you can hear every conversation from next room, and that is part because it has glass walls facing the street but it is a gap o about 8 inches between the outside wall and the interior wall, you could literally see the room next door thru this gap. Yes is partially covered but if you are tall or get on a chair could see the other side. So privacy is none. Now other than that bed is very comfortable and the room as the rest of the facility is very very clean. I do recommended yes. ##### Fabricio Stayed 2 nights in Feb 2020 ### 8/10 Good #### LasAmeeicas, Cali Dec 5, 2019 Liked: Staff & service, property conditions & facilities Me parece muy bien, tienen un precio, económico y su personal es atento,en la limpieza,son constantes y están dispuestos a brindar un buen servicio te ayudan a movilizarte y te brindan una buena atención. ##### LasAmeeicas Stayed 7 nights in Nov 2019 ### 6/10 Okay #### Verified traveller Aug 28, 2019 Disliked: Property conditions & facilities Toilet is running water. No hanger for cloth hanging. Furniture are cheapy . Staff are not friendly. ##### Verified traveller Stayed 2 nights in Aug 2019 ### 2/10 Terrible #### Verified traveller Aug 19, 2019 Disliked: Staff & service, property conditions & facilities Once I arrived at the hotel they said that I did not have a reservation at the hotel and that travelocity did not contact the hotel for a reservation for Ramon Otero. That I souls go yo a diferent hotel because they were full and that they could not help me. I show them my reservation confirmation and the person at the front desk didnt even looked at the computer to verify my confirmation with travelocity. I got very sad and angra and I told the person at the front desk that if they were gong to chase me from the hotel they had to make acomodations for me and my wife in another hotel and they had to pay for my stay there. I keeped insisting that I was not living the hotel because Im a american tourist that thrusted that my reservation was going to be honered. After 30 minutes a supervisor came to me saying that they had found a room justo like I had reserved and that I had to wait while they cleaned the room. I waited about an hour before I could center the room. Once in the room I had to go back yo the front desk and telled them that the tv remote control wasent working and they send a person to replace the batterys. The A/C over our bed wasent working it was only blowing hot air. My wife and me decided to the hotel swiming pool and we could not get in because the water was derty and had a bad smell. So we could not get in. We decided to take a shower and the shower door had some roller guide missing and almost the glass Door came off the track. There were 2 slidding doors a ##### Verified traveller Stayed 1 night in Aug 2019 ### 6/10 Okay #### Roger Feb 22, 2019 #### Bad service, no communication. Everything was fine till they hit me with a charge at check out supostly for Insurence for the kid in case of emergency? Not good!.. I will never stay there again. ##### Roger Stayed 1 night in Feb 2019 ### 4/10 Poor #### Angélica Jan 1, 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Relación precio-servicio es desproporcionado Los muebles de la habitación son supremamente viejos incluidos colchón y almohadas. Invertir en los muebles y habitaciones les haría bien. Yo pasé sólo 2 noches y el dolor de espalda que me dejaron colchón y almohadas es terrible. Al lado de la entrada de las habitaciones hay un calentador a gas enorme que tenían al descubierto y en el q pude observar las llamas amarillas, lo cual tengo entendido no es lo indicado. Creo que puede ser peligroso. En el desayuno no ofrecen jugo de naranja, propio de cualquier desayuno en cualquier parte del mundo. No hay yogurth y sólo ofrecen dos tipos de frutas. Los huevos sólo los ofrecen revueltos sin dar otras opciones. Y sólo ponen un tipo de mermelada. Lo que salva el hotel es el personal que hace lo que puede y de buena forma. No volveré porque es un hotel viejo y descuidado. ##### Angélica Stayed 2 nights in Dec 2018 ### 10/10 Excellent #### Andres, New York Aug 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service overall, I couldn’t be happier, fast check in, and excellent team ##### Andres Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller Apr 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### nice place to stay in Cali spacious hotel, very open, good breakfast, good location, large room and bathroom ##### Verified traveller ### 6/10 Okay #### Barry Feb 26, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very large rooms ##### Barry ### 8/10 Good #### Verified traveller Jan 6, 2018 Liked: Cleanliness, staff & service, room comfort #### Nice hotel and very nice staff. Always helpful. I’m planning to stay there again but their internet was down sometimes all day. I was there for over ten days and missed some important connections. Hopefully it’s better when I return. Their breakfast was excellent. ##### Verified traveller Stayed 11 nights in Dec 2017 ### 8/10 Good #### ANDREA Oct 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena atención en general Muy buena atención de la mayoría del personal, especialmente del gerente, el desayuno delicioso,las personas que atienden ahí súper queridas y muy atentas. Sólo un consejo, informarle a la recepcionista que el seguro hotelero es opcional, que si uno pregunta que le van a cobran lo diga y no mienta diciendo que es solo el iva, porque me enteré que me lo cargaron al otro día al ver la factura (y supuestamente no había nada que hacer ya). ##### ANDREA Stayed 1 night in Sep 2017 ### 6/10 Okay #### PILAR Sep 30, 2017 Liked: Cleanliness Disliked: Property conditions & facilities En general el hotel tiene una área de habitaciones generosa pero sería bueno hacerle mantenimiento a la pintura de la habitación donde me hospedé lluce descuidada (sucia) ##### PILAR Stayed 1 night in Sep 2017 ### 10/10 Excellent #### Fabian, Bogota, Colombia Aug 19, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Es un hotel excelente, las instalaciones, la comida, la atencion fueron inpecables. El area de la piscina es muy buena, el gimnasio etc ##### Fabian Stayed 2 nights in Aug 2017 ### 8/10 Good #### Verified traveller Apr 28, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel limpio y comodo bueno ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Canad Inns Destination Centre Transcona](https://www.expedia.ca/Winnipeg-Hotels-Canad-Inns-Destination-Centre-Transcona.h5424791.Hotel-Information) > > [Hotels in Brussels](https://www.expedia.ca/Brussels-Hotels.d178241.Travel-Guide-Hotels) > > [Bras d'Or Lakes Inn](https://www.expedia.ca/St-Peters-Hotels-Bras-DOr-Lakes-Inn.h3297096.Hotel-Information) > > [Hotels in Downtown Montreal](https://www.expedia.ca/Downtown-Montreal-Montreal-Hotels.0-n6058201-0.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Jamaica](https://www.expedia.ca/Destinations-In-Jamaica-All-Inclusive-Hotel.0-0-d88-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Beach Hotel in Chania](https://www.expedia.ca/Destinations-In-Chania-Beach-Hotel.0-0-d6046551-tBeachHotel.Hotel-Filter-Destinations) > > [Mackenzie Beach Resort](https://www.expedia.ca/Tofino-Hotels-Mackenzie-Beach-Resort.h6262105.Hotel-Information) > > [Hilton Garden Inn New York/Central Park South-Midtown West](https://www.expedia.ca/New-York-Hotels-Hilton-Garden-Inn-New-YorkCentral-Park-South-Midtown-West.h6939750.Hotel-Information) > > [Iberostar Waves Rose Hall Beach - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Iberostar-Rose-Hall-Beach-All-Inclusive.h2127239.Hotel-Information) ### Flights > [Flights from Lisbon (LIS) to Cairo (CAI)](https://www.expedia.ca/lp/flights/lis/cai/lisbon-to-cairo) > > [Flights from Ontario (ONT) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/ont/yyz/ontario-to-toronto) > > [Flights from Mississauga (YYZ) to Salt Lake City (SLC)](https://www.expedia.ca/lp/flights/yyz/slc/toronto-to-salt-lake-city) > > [Flights from Frankfurt (FRA) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/fra/yyz/frankfurt-to-toronto) > > [Flights from Lincoln (YFC) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/yfc/yyz/fredericton-to-toronto) > > [Flights from Mississauga (YYZ) to Hounslow (LHR)](https://www.expedia.ca/lp/flights/yyz/lhr/toronto-to-london) > > [Flights from Ottawa, ON (YOW-Macdonald-Cartier Intl.) to Moscow (MOW-All Airports)](https://www.expedia.ca/lp/flights/yow/mow/ottawa-to-moscow) ### Cars > [Car rentals in West Coast](https://www.expedia.ca/Destinations-In-West-Coast.d6047985.Car-Rental-Destinations) ### Activities ### Packages > [Brazil Vacations](https://www.expedia.ca/Brazil.d23.Destination-Travel-Guides) > > [British Columbia Vacations](https://www.expedia.ca/British-Columbia.d11117.Destination-Travel-Guides) ### General > [Visit Santa Fe](https://www.expedia.ca/Mexico-City-Santa-Fe.dx6051412) > > [Visit Fairhaven](https://www.expedia.ca/Fairhaven.dx6143828) > > [Visit Scotts Valley](https://www.expedia.ca/Scotts-Valley.dx9765)