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Reviews of Sandman Signature Calgary Downtown Hotel

4 out of 5
Sandman Signature Calgary Downtown Hotel
888 7th Ave SW, Calgary, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 923 out of 1894 reviews" "
Rating 8 - Good. 521 out of 1894 reviews" "
Rating 6 - Okay. 216 out of 1894 reviews" "
Rating 4 - Poor. 125 out of 1894 reviews" "
Rating 2 - Terrible. 109 out of 1894 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly! The pool was great and had really comfy lounge chairs. The entire hotel is very well kept, we will definitely return.
Stayed 1 night in May 2024

10/10 Excellent

Amirreza Hooshyar

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist, a lady from Ukraine, was very kind and helpful. It was a great exprience!
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at check in was amazing!!!!!!
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
Thank you for leaving this review. We're so happy that our staff was able to make your stay more pleasurable. We look forward to welcoming you back again soon!

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, centrally located and staff were very friendly/helpful
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
Thank you for leaving this review. We're so happy that our staff was able to make your stay more pleasurable. We look forward to welcoming you back again soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Construction around the hotel make it very difficult to park. I should have called before I undertook the epic quest to find the entrance to parking. A heads-up from Expedia or the hotel itself would have been a big help
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
We're really grateful and appreciate you taking the time to share your experience with us. The construction is finished, however we are really sorry you had such experience during your stay. We hope to welcome you back soon with much greater experience and we're so happy to hear you enjoyed your stay overall.

4/10 Poor

Joseph

Z
Stayed 1 night in May 2024
Response from Charlotte W - General Manager on May 26, 2024
Hi Joseph, Thank you for taking the time to leave your feedback. We sincerely apologize for not meeting your expectation. However, we would really appreciate to discuss this further and work towards improvement. Would you be able to contact the hotel directly at your convenience? Hope to hear from you soon!

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6$ for parking in the garage. Good deal.
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 23, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God stay
Stayed 1 night in Apr 2024
Response from Charlotte W. - General Manager on May 23, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Natasha

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 23, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a stay. Everything was good for us. The staff and the employees were really accommodating. It was a good sleep.
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlotte W - General Manager on May 22, 2024
Hello Christian, Thank you for the positive feedback. We hope to welcome you again.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try to replace creamers in room on a regular basis for coffee as they were expired.
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 23, 2024
We're really grateful and appreciate you taking the time to share your experience with us. Thank you for letting us know about the inconvenience you had during your stay, we are really sorry about it and will make a note for ourselves to further elevate guest's experience. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay overall!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and everything was great. Neat and clean.
Stayed 5 nights in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but outside of the hotel is a bit sketchy
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Amanda, Swift Current

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at front desk was gem and should be given a raise immediately
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 20, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Paulo Xavier da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction work around the property made access by car extremely difficult. Check in was busy and took quite a while.
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 20, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know that you enjoyed your stay overall! We appreciate the feedback and will be looking into things further to elevate the guest experience. Hope to welcome you back soon!

10/10 Excellent

Ramneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 Good

Bonaventure

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and up to date, everything appears up to date
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have enjoyed our stay at Sandman better had it not been for the construction that was happening on the road and drilling through the night. Other than that, the space was clean, bed was comfy! loved the convenience of a restaurant right in the hotel. Great amenities, train station just a few steps away which would make exploring downtown easy. The staff were incredibly friendly! Many thanks to Chaitali and Kateryna for their awesome service!
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
Thank you for leaving this review. We're so happy that Kateryna and Chaitali were able to make your stay more pleasurable. The construction is done, however We are really sorry you had such experience during your stay. We look forward to welcoming you back again soon with even greater experience!

10/10 Excellent

Jeremy

👍
Stayed 1 night in Mar 2024
Response from Charlotte W. - General Manager on May 20, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Omena, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing- sleek, modern style carefully appointed. The staff is both friendly and considerate. The one thing I wasn’t happy with was the loud combination of musics playing in the lobby and restaurant, which compete with each other and make it unpleasant.
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 20, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know that you enjoyed your stay! We appreciate the feedback and will be looking into things further to elevate the guest experience. Hope to welcome you back soon!

8/10 Good

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel experience. We were on 12th floor which was very quiet, even with the c-train right outside. It’s located in very convenient place because of the c-train proximity (in the free fare zone) but it’s also one of Calgary’s worst areas for street drug use so safety might be a concern if you’re a solo traveller.
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 20, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We are sorry you had some inconveniences with the area. We hope to welcome you back soon with much better experience and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully surprised!
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 20, 2024
Thank you for taking time to review your recent hotel visit. We are thrilled to know we met your expectations and are excited to welcome you back again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, area OK, easy access for downtown
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 18, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would say this is an average mid level hotel. We were mostly happy with our stay, the location is good for walking downtown, but it is right beside the train so it was very loud. There was construction right infront of the parking entrance that you could only access from the south which is not the hotels fault, but a warning would have been nice as it was our first time driving downtown and it was stressful. As for the hotel itself, staff were very friendly and polite, we didn’t realize it was paid parking and so they ungraded us to a king suite to be courteous. The hotel room was average, some garbage left behind, but pretty clean other wise. Hot water took about 5 minutes before it was even warm, it got hot eventually. The bed was pretty stiff but not too bad. Very much an average experience for us for the price. Would we stay here again? Possibly, but we’ve decided staying downtown is not for us due to the busyness.
Stayed 4 nights in May 2024
Response from Charlotte W - General Manager on May 22, 2024
Hello Gregory, Thank you for sharing your experience with us. We sincerely apologize for all the issues during your stay including construction. We appreciate your feedback and will address your concerns to improve our services moving forward.

10/10 Excellent

Jamila

Liked: Cleanliness, property conditions & facilities
Good service, friendly people .
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 18, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 18, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Wervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my wife. Friendly and helpful staff. Clean rooms.
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 16, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
…
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 16, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

4/10 Poor

Shaina

Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 22, 2024
Hello Shaina, We apologize for any inconvenience during your stay. Please let us know your concerns and we will improve it moving forward.

10/10 Excellent

Wadiha

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Ver friendly staff
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 16, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, property conditions & facilities
The area is somewhat sketchy and did not feel safe past it's locked hours. The showering ammendities we're passable however were somewhat limited. Room cleaning didn't touch any used provided glasses, so they added up over a few days. The bed cleanup was supberb and the staff were kind, however there was some miscommunication on the system of parking payment that caused me to spend unnecessarily for the first 2 nights.
Stayed 4 nights in May 2024
Response from Charlotte W. - General Manager on May 16, 2024
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. We greatly appreciate that you mentioned some things that were not convenient during your stay and we sincerely apologize for it, We will have a look on our procedures to further elevate guest's experience. We hope to welcome you back soon with much greater experience.

10/10 Excellent

Geom Frecel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was nice. Its perfect.
Stayed 4 nights in May 2024
Response from Charlotte W. - General Manager on May 14, 2024
Hello Geom, Thank you very much for sharing your positive experience with us. We hope to welcome you again.

8/10 Good

Effie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 13, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and Staff
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 13, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 Okay

Marlo

Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 13, 2024
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. If you do have a minute to speak with us over the phone for us to make some notes about things we need to have a look at to further elevate guest's experience, we will really appreciate it. We hope to welcome you back with much better experience.

10/10 Excellent

Megahan

Liked: Cleanliness, staff & service, property conditions & facilities
No issues. Clean.
Stayed 2 nights in May 2024
Response from Charlotte W. - General Manager on May 13, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Helina

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area it’s convenient place and the hotel is quiet and give a good service!
Stayed 3 nights in May 2024
Response from Charlotte W. - General Manager on May 9, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Mikaela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 9, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. easy check in. Good location.
Stayed 2 nights in Apr 2024
Response from Charlotte W. - General Manager on May 8, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I Come to Calgary, such a prime spot downtown
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 8, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was wonderful and the front desk staff very helpful. Paper cups gave the quality a little cheap feel but that was it Sadly the service at the attached restaurant Moxies was a huge letdown but nothing to do with the hotel at all.
Stayed 4 nights in May 2024
Response from Charlotte W - General Manager on May 6, 2024
Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. We greatly appreciate you mentioned some things we need to have a look at to further elevate our guest’s experience. We hope to welcome you back soon!

10/10 Excellent

TOMASZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Apr 2024
Response from Charlotte W - General Manager on May 6, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

6/10 Okay

Huajun, Edmonton

Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
Dear Huajun, we sincerely apologize for not being able to meet your expectations. We would love the opportunity to discuss this further. Would you please call the hotel directly? Hope to welcome you back with a better experience.

8/10 Good

Linda

Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 26, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
A good experience so far.
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 8, 2024
We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Amanda

The hotel was good for the price. Loud streets - bring earplugs
Stayed 1 night in May 2024
Response from Charlotte W. - General Manager on May 5, 2024
Hello Amanda, We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Mae-Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleaset stay
Stayed 3 nights in Apr 2024
Response from Charlotte W. - General Manager on May 5, 2024
Hello Mae-Lynn, We're really grateful and appreciate you taking the time to share your experience with us. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay!

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service
The rooms were very nice. The downtown location and parking were convenient for the meetings we needed to attend. The price point was far better than other downtown hotels. The hotel pool was not in operation when we stayed. We had two rooms and the TV did not work in one (called the front desk but they were unable to fix the problem). It took a long, long, long time for the water in the shower to get warm…just had to be very patient. The fire alarm went off at midnight and the entire hotel had to be evacuated, not all that fun when you’re staying on the 22nd floor. We weren’t outside too long before the fire department cleared us to return inside. There was no fire. I would stay again!
Stayed 1 night in Apr 2024
Response from Charlotte W. - General Manager on May 5, 2024
Hello Heather, Thank you for taking time to review your recent hotel visit. Your feedback is of the utmost importance to us. We are constantly striving to provide the ideal experience for our guests, and your input helps us to define that experience. We greatly appreciate you mentioned some things we need to take a look at to further elevate our guest’s experience. We hope to welcome you back soon!