Hello Xuzhu, Thank you for stopping by and leaving a comment and review about the Sandman NW. Unfortunately the cost of the reservation is not something the hotel is able to resonate. It looks like your booking pathway would have been Expedia so I would recommend conversing any financial disputes with one of their fantastic agents who can assist you. Unfortunately not all locations are equipped with the option of a breakfast but the majority of locations include one or two of Northlands many owned restaurant chains. We hope that you will consider us in the future for another chance to make things right! Take care for now and until then :-)

That is great to hear Lindsay and we can not wait to welcome you back. Thank you again for this incredible review and until we see you again, cheers!

Thank you Sandra for dropping in and leaving this excellent rating! Feel free to drop by at another point and leave some more words based on your stay. Take care for now and we hope to host you very soon! :-)

Hi Talaat, Thank you for taking the time to come by and leave us this review. As for the damage deposit, it is released upon your checkout from our end. If their were any further issues the property surely would have contacted you. I would consider reaching out to your credit card company for further info. It is possible because the weekend just passed it make take a few extra days to reflect. Thank you again for staying with us and we hope to host you soon!

Hey Bradley, We are extremely regretful to see that your experience with the check-in was not what we would have anticipated for you. Thank you for the feedback on the matter and I will make sure to re-enforce the expectation when it comes to the ordeal you encountered. We hope that you will give us another chance to make it up to you in the future. Please consider a free upgrade if available at the very least upon your next stay with us as just a small token of our appreciation. Until next time, we hope to see you very soon!

Hello Leisha, We love that you are able to come here and get away! We thrive on these very experience much like others to make sure it is always as flawless as possible. We hope to see you back very soon and can not wait to welcome you in! Take care for now :-)

Hi Nicole. We are regretful to see that the room had posed these issues for you. It is not typical that the ac units would act as such. Normally, maintenance will combat these situations ahead of time time with the preventative maintenance they run on any arrivals (/rooms) coming in to the hotel. Please accept a sincere apology from all of us here at the Sandman NW. We hope that you will provide us another opportunity in which case management can have a closer look at any possible enhancements at the time. Take care for now :-)

Thank you Shelley for taking the time to drop by and leave us this incredible review and rating! Always a pleasure hosting amazing guest(s) like yourself and we hope that you will visit us again very soon! Cheers for now :-)

Hi William! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)

Hello Preetika, We are sorry that your experience wasn't met with grace as we anticipate the majority of our guest to have. The presence of the power outage was unfortunate and also unbeknownst to the property itself. We do apologize for the inconvenience this posed, but in any case of a fire alarm and/or power outage the staff are always instructed to prioritize the safety of the building. We hope that you will consider us in the future for another stay as we would love the opportunity to make things right! Take care for now

Thank you Daniel for taking the time to really hone in on your experience here at the Sandman NW. Sharing this information will allow us as a hotel to take a re-affirmative action as well as set the standard moving forward. We hope to welcome you back to the property again in the near future. Perhaps we can look at a complimentary upgrade if possible at the time! Take care for now and until next time :-)

Greetings, William! Many thanks for the great 4/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Pierre! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Thank you, Darlene for stopping in to leave us this review! Perhaps in a future reservation we can take a look at providing a more sensible upgrade for you and your party. Ideally in this type of a situation the front desk staff had aimed to align the upgrade with the amount of beds that were accessible to you previously so we do apologize if the experience felt less accommodating for that reason. Feel free to mention this in a post dated booking with the Sandman NW and Management will surely look at any possible enhancements for your stay. Thank you again for dropping in and we look forward to hosting you in the future!

Thank you, John for taking the time to reach out to us! It saddens us to see that your experience was met with this amount of disappointment. We hope that during the interim of your stay that maintenance was able to make a point of attaining to these issues at hand. It is not a genuine practice of the hotel in any capacity to leave the experience of the guest like it did so with you. I'd urge you to still have future considerations about our chain, considering this now provides us an opportunity to make things right with you. Feel free to make note of this occurrence in a post-dated Expedia booking and management will make sure to keep a keen eye on a complimentary upgrade and/or other enhancements upon availability. Take care for now John, and we hope that you will consider our efforts. Cheers!

Greetings, Doug! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Robere! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Pierre! Many thanks for the excellent 5/5 star review! We had a pleasure hosting you at our property and hope to see you back again in the near future!

Greetings, Gary! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Hey Susan, The Sandman NW is elated to see that your stay was met with so much advantage. It really is such a crucial area for the majority of our customer that love staying with us. Take care for now and we hope to see you back again in the very near future!

Thank you, Carol for reaching out to leave us this review! We want you to know that your concerns are being heard very clearly. The property is set for some renovations in the future to all of which will be addressed. We would like to thank you again for choosing the Sandman NW as a part of your stay in North West Calgary and we hope that we can host you once again for an opportunity to make things right! Take care for now and until next time!

Hi Josh! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)

Hi Denise! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)

1.Hi Charlotte, thank you so much for stopping in to leave us this review and rating for consideration. Regarding the housekeeping services we offer, typically it does stand as a request-by-request process. This operation only exists to ensure we are acting upon the privacy of our guest(s) and remaining diligent when asking for access into the rooms. However, your stay as an entirety was still not met with the expectation that we would have imagined for you, and for that we offer our deepest apologies. Perhaps, when making a future reservation with us, the front desk team can have a look to see if a potential upgrade is available. We are committed to redemption, so please do not hesitate to take a further approach by mentioning this in a post-dated booking. Until next time, take care!

Hey Valerie, thank you so much for stopping in to leave us this rating and review! We appreciate the kind words and I will be sure to pass this along to the restaurants as well. For any future stays with the Sandman, we sincerely wish to be your next landing spot as our staff will be ambitious to achieve a perfect rating! Take care for now, and until next time!

Thank you, Jordan! Your words will continue to filter the pride in which all of us hold, hosting excellent people like yourself. We are glad to have welcomed you along the way into Calgary Northwest and look for further opportunities to do the exact same. Take care for now and until next time!

Greetings, Phyllis! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

It looks like your stay unfortunately was not a memorable one! We appreciate you taking the time to leave us a rating, also giving us the potential opportunity to make things right. In the future, please feel free to make note of the experience so management is able to take a closer look at any possible enhancements in later stays that may occur! Take care for now!

Thank you, Chok, for leaving us this incredible rating! We hope to invite you back some time in the very near future for your next stay and also please feel free to share some more words with us based on your experience! Take care for now!

Thank you, Wes, for leaving us this incredible rating! We hope to invite you back some time in the very near future for your next stay in NW Calgary. Hoping to gain the additional tic and achieve a perfect score! Take care for now!

Thank you Tammy for taking the time to leave us this review and rating. We are very fortunate to see that your stay super convenient regarding the area that it put you in to be able to visit family. Feel free to let us know how we may have improved on the rating side, as we aim to gain a perfect score from all of our guest. Take care for now and we look forward to hosting you again in the nearest future! Cheers!

Hi Christine! We wholeheartedly appreciate you taking the time to reach out with this review! First off, I would like to say that we are elated to see you chose the Sandman NW for your visit to Calgary! It is beyond belief and words that your stay was not one to remember and our mission is to make things right, any way that we can. All feedback from our guest, will consistently keep its place at the front of the line, as our goal is always to make sure our guest will be accommodated. Management will have a closer look at the above mentioned in and effort to rectify all future reservations. Please take care for now and feel free to mention the experience you had in the next future booking you make with Expedia at the Sandman NW. We look forward to hosting you again! Cheers!

Hello Treena, Thank you so much for stopping by and leaving us this review! We are fortunate to have hosted you during your time here in Calgary NW. We are however apologetic to the fact that your stay was not a fully memorable one. In the future plans of the property, a renovation has been set in the purview. I will make sure to note this with upper management in order to solidify these issues in the future. Thank you again for taking the time to reach out, and please feel free to mention this in a later reservation!

Thank you, Frank for stopping in to leave us this incredible rating. Feel free to reach back out to us and leave some words based on your experience! We would love to hear from you. Take care!

Thank you, Debra for taking the time to leave us these words and honest review. It definitely does not sit with us correctly that all these instances took place during your stay and we genuinely wish the circumstances were quite opposite. Please feel free to mention this in a future booking with the Sandman NW and management will make sure to apply any enhancements if possible. Once again we are regretful to say the least, but look forward to the opportunity to turn things around! Take care for now!

Thank you Patrick for taking the time to stop in a leave this review! We wholeheartedly appreciate your kind words and I will be sure to let my staff know the praises that await them! We look forward to the opportunity to invite you back as it is always a pleasure. Take care for now!

Thank you kindly Robert for taking the time to drop in and leave us this incredible rating and review! It is a pleasure getting to host guest(s) like yourself and we look forward to all the times we will get to in the future. Take care for now!

Hello Conrad! Its very upsetting to us to see that your stay was not one to remember. Please feel free to re-visit the Expedia website once more to leave a few words based on your stay. We would most definitely appreciate the opportunity to make things right with you, or at the very least help us to understand where we can improve as a hotel. Take care for now and we hope to chat soon!

Thank you, Brenda for taking the time to leave this rating a review. We are glad to see that you entire stay was not tainted but are regretful to see the stay you ahead was not completely memorable. Upper management has been keeping a closer eye on the property regarding all the ways to improve, so your words are definitely being heard. At this time we politely bid for your patience and hope that in the future we have a chance to invite/host you again for another stay! Take care for now!

Hey Monia, Thank you, for stopping in and leaving us a rating! We hope that you will share some words with us based on your stay. We look forward to hosting you again in the future as well as hearing how we can improve our current score! Take care.

Hello Sean, We are disappointed to hear that your stay with us was not a memorable one. Customer Service/Experience, is something that stays at the constant forefront of the Sandman's mind when dealing with any guest, and most importantly, the NW. I would like to express that the concerns of aging we hear, are being addressed by higher management as we speak. Renovations are in the purview, and hopefully at that time we can invite you back for another stay, and an added opportunity. Once again, we are very sorry for experience that we left you with, and will look forward to the chance at making things right again in the future! Take care for now.

Thank you, Emily for taking the time to leave this rating! We would like to invite you back to share some words based on your experience at the hotel. Looking forward to hosting you in the future as well as hearing your feedback based on our property! Take care for now and have a wonderful entry into the New Year!

Thank you, Aaron for taking the time to leave us this incredible 5 Star Rating! Feel free to drop by again and leave some comments regarding your stay. We would love to hear from you! Take care for now and we hope to welcome you back very soon to the Sandman Northwest!

Thank you, Pavel for taking the time to leave this awesome rating! We would like to invite you back to share some words based on your experience at the hotel. Looking forward to hosting you in the future as well as hearing your feedback based on our property! Take care for now and have a wonderful entry into the New Year!

Hey Chantel, We are regretful to see that your experience was not one to remember. The Sandman NW and all Sandman's across the board are aligned in one thing and one thing only and that is customer satisfaction. I would love to invite you back to share some words based on your stay, as for future we can better understand what we missed. We hope that you will consider us in later travel plans and look forward to the opportunity to make things right! Take care for now

Thank you, Juan for taking the time to leave this awesome rating! We would like to invite you back to share some words based on your experience at the hotel. Looking forward to hosting you in the future as well as hearing your feedback based on our property! Take care for now and have a wonderful entry into the New Year!

Thank you, Alan for stopping by and leaving this incredible rating for us! We trust that your stay was smooth and memorable and can not wait to welcome you back in the future! Feel free to stop in again and leave some words based on your experience, we look forward to hearing from you. Take care for now and until next time!

Thank you, Bennet for stopping by and leaving this incredible rating for us! We trust that your stay was smooth and memorable and can not wait to welcome you back in the future! Feel free to stop in again and leave some words based on your experience, we look forward to hearing from you. Take care for now and until next time!