Fridge, microwave, oven, stovetop

Reviews of Nuvo Hotel & Suites

3 out of 5
Nuvo Hotel & Suites
827 12th Avenue SW, Calgary, AB

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 897 reviews" "
Rating 8 - Good. 357 out of 897 reviews" "
Rating 6 - Okay. 175 out of 897 reviews" "
Rating 4 - Poor. 71 out of 897 reviews" "
Rating 2 - Terrible. 48 out of 897 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Ashley

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay, convenient location, clean rooms and pleasant staff. The only drawback we found were that the walls were quite thin so noise from other rooms was audible with our door closed.
Stayed 3 nights in Dec 2021

8/10 Good

tara lee

Liked: Cleanliness
Stayed 1 night in Dec 2021

10/10 Excellent

Daniel Scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

2/10 Terrible

Nicholas

Travelled with family
Booked very last minute, late at night, due to a family emergency requiring a stay in Calgary. Got to the hotel and the door was locked to the building with a phone number to contact for check-in. Called multiple times with no response and was forced to book somewhere else - was then refused a refund for this issue. This was absolutely unacceptable and would recommend avoiding this location due to poor communication alone.
Stayed 1 night in Nov 2021

6/10 Okay

Brent

Stayed 4 nights in Oct 2021

2/10 Terrible

Ryan

Liked: Room comfort
Disliked: Cleanliness
Never again......Disgust
This is a horrible place to stay, very gross rooms as we found left over clothing and other personal belongings. Toilet backed up in our room and our neighbors, Staff kept our damage deposit for smoking even though we went outside and disposed of our cigarettes in a can due to no ashtrays.
Stayed 1 night in Nov 2021

10/10 Excellent

Rick

Liked: Cleanliness, room comfort
Great spot. Unless WIFI.
Stayed 1 night in Nov 2021

6/10 Okay

Lisa

Liked: Property conditions & facilities
Disliked: Amenities
Very quiet and room is dark; great for sleeping. Access to streaming TV. Full kitchen looked newer. Beds are comfortable. Maintainance is lacking in room 402. All facets are loose, water damage in bathroom, stains on walls, bathroom fan turns on but doesn't do anything, Airconditioner filter is very dirty, Bathroom sink drawers are dirty (inside and out) kitchen island looks like it will fall over (screws not put in properly).
Stayed 2 nights in Nov 2021

2/10 Terrible

Gary

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE! IT IS UNSAFE! We went to book in and was advised we could park on the street as it was a weekend. We were leary as there was an altercation in the lobby with them trying to remove someone and 2 others standing in the doorway. There was another just outside as well loitering. It was obvious they were all impaired and on drugs with their behaviour. While trying to decide what we wanted to do a man opened the passenger door and tried to oull me out, I was able to get the door closed and as my husband tried to pull away he opened the back door where my dog was. My husband had to run around and try to get the door closed. I started honking the horn and my husband was able to shove him away, close the door and run around to drive away. When we reported this to reception as we wanted our money back due to our safety concerns. He was adamant we return. After voicing our concerns yet again he was extremely rude and ended up hanging up on me. We tried to speak with him again and was met with rudeness and aggressive language. We attempted to call the next day to speak with someone else and were again greeted with rudeness, refusal to refund the money and hung up on us despite us trying to explain we just wanted to voice our concerns. We were advised afterwards that was increase in homelessness in the area and this has been an ongoing issue. We were never at point advised of this.
Stayed 1 night in Nov 2021

8/10 Good

Maurice

Liked: Cleanliness
Stayed 1 night in Nov 2021
Response from General Manager on Nov 21, 2021
Thanks for staying with us Maurice!

6/10 Okay

Verified traveller

Disliked: Room comfort
Too many “House Rules”
I didn’t appreciate the condescending “House Rules” which included not staining any white linens. I felt anxious about accidentally leaving a makeup stain or something and having to pay for it. Wouldn’t stay here again.
Stayed 1 night in Nov 2021

10/10 Excellent

Anna

Stayed 1 night in Nov 2021
Response from Front Desk Agent on Nov 15, 2021
Thanks for staying with us Anna! Hopefully, see you again soon. Thanks

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Suite was large, very clean and comfortable. Was pleasantly surprised upon arrival!
Stayed 1 night in Nov 2021
Response from Front Desk Agent on Nov 3, 2021
Thanks for staying with us Norman. We appreciate your valuable feedback. Thanks

8/10 Good

Karmela

Travelled with family
Liked: Amenities, property conditions & facilities
What I liked about this property was the location - very close to a lot of stores, right across from Safeway. Front desk staff were very kind and even helped out when there was a small leak in the ceiling ventilation. They had it fixed right away. Bed was very comfy. It was nice that they also included a free simple breakfast.
Stayed 3 nights in Oct 2021
Response from Front Desk Agent on Oct 27, 2021
Thanks for staying with us Karmela! We appreciate your valuable feedback. Thanks

8/10 Good

KEB HANA BANK

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Front Desk Agent on Nov 2, 2021
Thanks for staying with us

6/10 Okay

Jillian

Stayed 2 nights in Oct 2021

8/10 Good

Jiten

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking spots too small, at back of hotel. My car was hit but no one in office to report this damage to.Checked out early and my deposit still not refunded.
Stayed 2 nights in Oct 2021
Response from Front Desk Agent on Oct 24, 2021
Hi Jiten, Your deposit was returned as of October 23. It will be actually returned on Monday. We are very sorry to hear the bad news about parking. Our office is closed from midnight to 8 am. Thanks

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Milena

Business traveller
Liked: Cleanliness, room comfort
Wonderful staff and very helpful! Would stay again!
Stayed 4 nights in Oct 2021
Response from Front Desk Agent on Oct 20, 2021
Thanks for staying with us

8/10 Good

Valeria

Travelled with partner
Liked: Cleanliness, amenities
i love that it feels like home, it's VERY clean! the rooms are better than what the hotel looks like. I would stay there again for sure. I dont like the parking... it's pretty sketchy as it is behind the hotel in an alley, but it does the work. I was just a little concerned that soemone would break in my car. Overall this hotel is great, it includes a whole kitchen, utensils.. the only thing that i did not like is that we had to leave everything how we found it or else they would charge us extra. So if he left a cup unclean they would charge you extra.. and since this is a hotel.. i guess that shold be included.
Stayed 2 nights in Oct 2021
Response from Front Desk Agent on Oct 20, 2021
Thanks for staying with us. We appreciate your valuable feedback. Thanks

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room set up was very good. Location was excellent. Loved having a full kitchen in our room for breakfast.
Stayed 3 nights in Oct 2021
Response from Front Desk Agent on Oct 18, 2021
Thanks for staying with us. We appreciate your valuable feedback. Thanks

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Front Desk Agent on Oct 18, 2021
Thanks for staying with us!

10/10 Excellent

Yoon

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Front Desk Agent on Oct 15, 2021
Thanks for staying with us!

6/10 Okay

Warren

Stayed 2 nights in Oct 2021

6/10 Okay

Sandra

Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Noisy and uncumfortable
Hotel was clean and room was nice but walls are paper thin and can heat everyone coming and going from their rooms and even from the main door. I would not stay here again.
Stayed 1 night in Sep 2021

10/10 Excellent

James Philip

Liked: Cleanliness, amenities, property conditions & facilities
great location!
Stayed 1 night in Sep 2021
Response from Front Desk Agent on Sep 27, 2021
Thanks for staying with us James!!

4/10 Poor

Janelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff did not acknowledge me or my questions while checking in. No customer service skills
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not a 3 star hotel by any means
Many disappointments with my stay, my room was advertised as a queen sized but was barely a double, area was kinda sketchy. NOT somewhere for a romantic get away by any means. The rooms were very clean though and the service was very friendly and hospitable but the hotel itself is clearly meant for "1 night stays"
Stayed 3 nights in Sep 2021
Response from Front desk agent on Sep 21, 2021
Thanks for staying with us

10/10 Excellent

Dianna

Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Run down, photos are not an accurate display of the room. Gentlemen at the front was nice but was keen on ch
Stayed 4 nights in Sep 2021

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I appreciated that Safeway was right across from the property.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Penalties and fines - be careful
Room was nice but not very friendly front desk staff. Room had many rules that included fines for many different things. One rule was can't have dish washer running when you check out?? Of course, I ended up breaking a wine glass and they charged me $5!
Stayed 2 nights in Sep 2021
Response from Front Desk Agent on Sep 13, 2021
We are very sorry to cause you inconvenience but we need the house rules to keep the hotel clean and safe. We need to check the dishwasher when the guest checks out. But if it is running we are not sure for the inside whether it is plugged in the drain or not.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice suite, very friendly owners
Stayed 1 night in Sep 2021
Response from Front Desk Agent on Sep 6, 2021
Thanks for staying with us Eric! We appreciate your valuable feedback. Thanks

6/10 Okay

Alexandra

Business traveller, Travelled with partner
Liked: Property conditions & facilities
I didnt like that they advertised the room as a queen bed when ot really was a Murphy queen bed which makes it more of a double
Stayed 1 night in Aug 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean boutique hotel downtown Calgary.
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 31, 2021
Thanks for staying with us. We appreciate your valuable feedback. Thanks

2/10 Terrible

Navkaran

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shady place, we did not end up staying at this place. Super shady and seems like it’s used for other purposes (if you know what I mean)
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 29, 2021
The guest review let us so frustrated. The couple stayed few hours and used the bed & bathroom. But when they checked out they asked refund of some of the full amounts since they stayed just for few hours. This is not acceptable at the hotel.

8/10 Good

Lynn

Liked: Cleanliness
Disliked: Amenities
The price for the location is a good value. However, it’s not a hotel; it’s an apartment building. The problem is there are no elevators and there are several stairs just to reach the main office. So if you’re carrying a lot of suitcases or a few heavy suitcases, it’s just not an agreeable first impression. The best amenities are a Safeway across the street and a liquor store next door.
Stayed 4 nights in Aug 2021

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
Superb communication, even let me check in early when I got there early (when a room became available le). Best part though: all the staff wore masks. As someone from out of Alberta who still recognizes that a pandemic is still going on, this was great.
Stayed 2 nights in Aug 2021
Response from Front Desk Agent on Aug 31, 2021
Thanks for staying with us! Hopefully, see you again soon. Thanks

4/10 Poor

Stephanie

Travelled with family
Disliked: Amenities, property conditions & facilities
For price I was extremely disappointed. Check in slow, no elevator had to carry luggage up stairs to enter hotel and then to get to room. Bathroom was very small no counter space.
Stayed 1 night in Aug 2021

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Clean and Homey.
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 25, 2021
Thanks for staying with us Jared! We appreciate your valuable feedback. Thanks

2/10 Terrible

Madison

Travelled with group
Liked: Cleanliness, room comfort
Bad communication
they confirmed my booking then sent an email to my spam saying that it was canceled. my friends and i had to go to another hotel last minute. wasn’t very happy.
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 24, 2021
The guest's credit card was invalid. We requested to provide valid credit card information within 24 hours but they didn't respond. There was no choice.

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated, modern looking. Full kitchen with dishwasher.
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 18, 2021
Thanks for staying with us. We appreciate your feedback

8/10 Good

Laura A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was small but very clean and comfortable. Location was convenient to store and restaurants. Unfortunately there were very loud young guest in adjacent room that were very loud at late hours if the night. Could hear everything from my room as if there inside my room. Difficult to rest.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2021
Response from Front Desk Agent on Aug 17, 2021
Thanks for staying with us

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well first the list of things not allowed or youd get charged for was very upfront. When the window wouldnt stay open, the room wasnt properly cleaned as i have pictures of someone elses pants under the bed. The bathroom sink was dirty along with every glass which clearly hadnt been cleaned once by people. Other rooms had doors wide open to see other people just lounging in underwear in view, it was noisy in the nearby rooms at 1am. Dont list off what id have to pay for when the cleaning is supposed to be full room cleaning. Not 1/4.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Downtown very congested area; tight parking area but appreciate having this; smell of cannabis everywhere inside and outside, did not feel comfortable around most of the people hanging around the hotel; poor lighting in tight hallways; 3 levels no elevator which is minor concern of mine; suite assignment good. ** After driving 3hrs to get to Calgary, I checked in then got to my room and checked my phone. Family health emergency text and I had to check out immediately. Was in room 5-10 mins only. Did not even sit down. Refused refund, only credit. I expressed my surprise and extreme upset and got nowhere. Owner or manager not pleasant or understanding. Speaking Korean with other staff (?wife) and arguing. Only received a hotel credit for 1 yr expiry
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious suite, good value, friendly staff
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When checking in, I asked about parking, was told it would be available for 10$ a day. Each day the parking was somehow full. So had to park at other lots down the road.
Stayed 2 nights in Jul 2021
Response from Front Desk Agent on Aug 3, 2021
We are sorry to cause you inconvenience. When the rooms are fully occupied, some guests need to park in the street parking zone which is free from 6 pm to 9 am in the morning.