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Reviews of International Hotel Calgary

4 out of 5
International Hotel Calgary
220 4th Ave SW, Calgary, AB

Reviews

6.8
Rating 10 - Excellent. 186 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 135 out of 1000 reviews" "
Rating 2 - Terrible. 116 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Domzingaro, Hamilton, ON

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay was ok! Room was very nice, spacious as well. Appreciated the little kitchenette during our stay. Service from check in was not very friendly. I felt like I was just a number and they just wanted me to pass through. We asked for extra pillows after we returned from dinner, and the lady at the front desk gave us a facial reaction like we were crazy, and then she said they had no pillows. We also asked for a blow dryer, because we assumed the room would be equipped with one, but now I understand to never assume things.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Director of Sales on Apr 8, 2020
Thank you we appreciate you taking the time to rate your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place was clean as well Asked for extra coffee each day and just got the bare minimum
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 24, 2020
Thank you so much for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage.

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020
Response from Director of Sales on Mar 24, 2020
Hello, thank you for sharing your rating. It appears that you did not enjoy your stay with us. If you would like to discuss any details about your stay, please do not hesitate to contact the hotel directly., so that we may improve our product.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water... The shower was making weird noises like if it was about to blow up...
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 24, 2020
Thank you for your review. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this issue to our attention. The team will be working to correct any deficiencies. We apologize and wish you a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Director of Sales on Mar 17, 2020
Thank you for taking the time to complete a review of the International Hotel Calgary. I am glad you enjoyed your stay and we look forward to welcoming you back!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not this time
I could have enjoyed it if the hot water had worked. I couldn't shower because there was no HOT WATER on the 31st floor. The receptionist ( boy) did not show empathy /remorseless which was disappointing having been staying at the hotel since 2008
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 10, 2020
Thank you for your review. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this to our attention. The team will be working to correct any deficiencies.

8/10 Good

JT, Vancouver

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Great location. Friendly staff. Doing some nice renovations to suites. No fan in bathroom which made it very muggy. Be careful as the 2 bedroom suites are right next to elevator shaft and as this is an older building you could hear the wind tunnel effect throughout the night. I had earplugs so no problem. Nice pool and work out area. Would stay again because if price and location.
Stayed 2 nights in Mar 2020
Response from Director of Sales on Mar 9, 2020
Thank you so much JT for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

4/10 Poor

Andrew, Kaslo bc

Travelled with partner
Liked: Cleanliness, staff & service
I paid for a complimentary breakfast and free parking...got to the hotel and they have removed the kitchen and restaurant... Charge me $10 for parking I feel ripped off
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 9, 2020
Thank you for your review, Andrew. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this issue to our attention. The hotel changed to a limited service property with no food service in April of 2019, and all information on our partners sites was updated at that time. We will work to better communicate this information in the future. Thank you for your feedback.

8/10 Good

Melissa, Vancouver

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very nice and spacious, clean bed and living area. Shower could have been cleaner. The front desk staff was incredible and very friendly. I Was very disappointed with the kitchenette aspect as there were zero utensils or anything to use and the “hotel” didn’t provide any. No restaurant, bar or room service or even an ice machine, although there are restaurants near by. Fitness centre was good but is in a sub basement and would be better if there was a window of any kind. I expected more room amenities, and would have liked if the folks cleaning the room had replaced the toiletries. I think it’s important to note that this is no longer a hotel and they are transitioning to rental units so be prepared for limited hotel services.
Stayed 6 nights in Mar 2020
Response from Director of Sales on Mar 9, 2020
Thank you so much Melissa for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. The hotel has changed it's business model to furnished corporate suites, residential apartments and a limited service hotel. We will work to better communicate this change to our guests. Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff at night, was rude. His name is James. I wouldn’t stay again
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 17, 2020
Thank you for your review. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this issue to our attention, , so that we may improve.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Director of Sales on Mar 5, 2020
Hello, thank you for sharing your rating! It appears that we could have done more to ensure you enjoyed your stay with us. If you would like to discuss any details about your stay, please do not hesitate to contact the hotel directly. Have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competitive price considering the competitors in the area. Recently renovated.
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 5, 2020
Thank you so much for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 4, 2020
Thank you so much Kasey for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 4, 2020
Thank you for taking the time to provide your review, it sounds as if you truly enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Kathleen

Business traveller
Disliked: Staff & service
Misrepresentation
Hotels. com bills this as a hotel. Once a hotel years ago, they are now transitioning to be a long term stay residence. No amenities - not even hangers to hang clothes in closet. No ice machines, anywhere. Couldn't even check out of hotel and leave bag in locked room in lobby until after lunch - as in most other hotels I've stayed at. I was truly disappointed!!!
Stayed 1 night in Mar 2020
Response from Director of Sales on Mar 4, 2020
Thank you for your review,Kathleen. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing these issues to our attention. The closet should have had hangers, so I will have our team check into all the suites to correct this deficiency. The hotel is changing it's business model to include furnished corporate suites, residential apartments and hotel guest suites. Part of this transition includes the hotel changing into a limited service property. We will work with Hotels.com to try to improve the messaging regarding the hotel amenities. Again, thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for taking the time to provide your review, it sounds as if you truly enjoyed your stay with us. We appreciate you feedback.

10/10 Excellent

meinrad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and services
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for taking the time to complete such a wonderful review of the International Hotel Calgary. I am glad you enjoyed your stay and we look forward to welcoming you back!

10/10 Excellent

Sheila, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that there was no food service or even a vending machine
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for taking the time to provide your review, it sounds as if you enjoyed your stay with us. The hotel is changing it's business model to include furnished corporate suites, residential apartments and hotel guest suites. Part of this transition includes the hotel changing into a limited service property, and we no longer offer on site food services. We will work to better communicate this information to our guests. Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for taking the time to provide a rating on your recent stay. . If you would like to discuss any details about your stay, please do not hesitate to contact the hotel directly. Have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for taking the time to provide your rating, it appears you truly enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Martin, Lethbridge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well-situated in downtown Calgary, with a number of restaurants and the c-train within easy walking distance.
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you so much Martin for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
They made us pay for parking twice after not providing adequate instructions (even after we asked twice).
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
Thank you for your review.. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this issue to our attention. We appreciate that the parking process can be difficult, but we will work to better communicate the procedure it in future. If you can message the hotel direct, we will work to correct this problem. We hope on a return visit to Calgary you will consider staying with us again as we would welcome the opportunity to exceed your expectations. Again, our apologies and thank you for taking the time to share your comments.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Specifically got this place because we needed kitchenette. They have pictures of full new kitchenette and rates and priced tk match. We got there with our shrimp, steak , and dinner to cook for valentine's day. Check in and the csr says none of the kitchennete works jusg microwave!!! He was extremely rude and couldnt care less. He responded with its in the fine print! We asked what fine print and he was never able to show us. Terroble front staff and hotel stay was worst. So kverpriced for a bed. Dont go!
Stayed 1 night in Feb 2020
Response from Director of Sales on Mar 2, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. I would encourage you to message the hotel, so we can discuss your stay. Thank you.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was so hot in our room. The kitchen was dirty and the bathroom door didn’t shut.
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 28, 2020
Thank you for your review. I’m sorry to hear you had such a poor experience. We apologize that our facilities did not meet your expectations. We really appreciate your comments as they help us identify areas we are excelling and areas where we have room for improvement. We encourage you to message the hotel directly with the details, so that we can fix these issues. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 26, 2020
Thank you for taking the time to provide your review, it sounds as if you truly enjoyed your stay with us. We look forward to welcoming you back!

6/10 Okay

Donald, Milton

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building is being turned into private residences, which was not indicated at booking. No ice machine, no vending machine, no restaurant and nothing in the kitchen to be able to utilize the appliances
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 26, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. The hotel is changing it's business model to include furnished corporate suites, residential apartments and hotel guest suites. Part of this transition includes the hotel changing into a limited service property, and we no longer offer on site food services. Our Guest Service Agents can assist our guests with exploring the many dining options in the city centre area. We will work to better communicate this change in future. Once again, we apologize and wish you a great day.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 26, 2020
Hello, thank you for sharing your rating! It appears that you did not enjoy your stay with us. If you would like to discuss any details about your stay, please do not hesitate to contact the hotel directly. Have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for taking the time to provide your review, it sounds as if you truly enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Good overall experience.
Overall experience was good. Front desk staff was great and check in was excellent. On paper it ticks all the boxes. The room was recently renovated, photos of the room look good but when you get up close you can see that it was a low quality update. Functionality and details of the updates are poorly executed. The windows are original and are not sealed to the elements, evertime the elevators go up or down they create a vaccuum effect and draw air through the windows. So the room is constantly having cold drafts followed by a heat wave when the heaters catch up. That makes for an uncomfortable environment. Especially at night, our kids work up several times because of this. That be said we still had a good experience, the pool was good and location was perfect for our weekend event. The beds were comfortable and bedding met expectations. For the price i think you can find better options in the area
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. We really appreciate your comments as they help us identify areas we are excelling and areas where we have room for improvement. We apologize that our service and or facilities did not meet your expectations. The team will be working to correct any deficiencies. Again, thank you for your feedback.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were very friendly and helpful, building is of course old but seemed dirty. The renovation were disappointing and seemed poorly done. Pool and fitness area are very nice. You can’t eat or go to the spa (which was not stated ) which was a downfall but lots of restaurants near by. Don’t bother driving anywhere walking is faster. Overall it was ok.
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. We really appreciate your comments as they help us identify areas we are excelling and areas where we have room for improvement. We would welcome the opportunity to exceed your expectations during your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location and convenience. Parking was economical
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for sharing your review. I am happy to hear that you enjoyed your stay with us and hope you will stay with us again on your next trip to Calgary. Your recommendation is greatly appreciated!

10/10 Excellent

Jason, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Underground parkade was nice. Rooms were nice and comforting. Not recommended for full size trucks. (Was really tight)
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you Jason for your fantastic review! All of us here at the International Hotel Calgary thank you for taking the time out of your day to provide such kind words. We hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Hello, thank you for sharing your rating! It appears that we could have done more to ensure you enjoyed your stay with us. If you would like to discuss any details about your stay, please do not hesitate to contact the hotel directly. Have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great facility, all newly renovated, highly recommend!
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for taking the time to complete such a wonderful review of the International Hotel Calgary. I am glad you enjoyed your stay and we look forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space for family stay Clean separate bedrooms
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you so much for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

8/10 Good

Melissa

Business traveller
Liked: Staff & service, room comfort
It was good for a 2 night stay but not worth $200
It was a very nice stay but our renovated unit was still in pretty rough shape for being "renovated'. The ceiling was awful, paint was chipping and the new cupboards were falling off the hinges.
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. We really appreciate your comments as they help us identify areas we are excelling and areas where we have room for improvement. We would welcome the opportunity to exceed your expectations during your next visit.

6/10 Okay

Joyce, Lethbridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Under renovations, no resturant in the hotel. Parkade is SMALL and not the easiest to get in and out of.
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. The hotel is changing it's business model to include furnished corporate suites, residential apartments and hotel guest suites. We're finishing up the renovation project with our 2nd floor spa, and converting hotel suites to residential units. This transition includes the hotel changing into a limited service property, and we no longer offer on site food services. Our Guest Service Agents can assist our guests with exploring the many dining options in the city centre area. We hope you will consider us again the next time you are in Calgary. Again, thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
We appreciate you taking the time to provide your rating. It sounds as if you enjoyed your stay with us. Thank you!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
The newly renovated rooms are very modern, stylish and comfortable. We stayed in the midst of the reno, however, and there was still a lot of drywall dust and reno noise in the morning. The windows were not replaced so the street noise was loud at night and the heating was difficult to control.
Stayed 1 night in Dec 2019
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. We are happy to hear you enjoyed your stay in our newly renovated suite. We take pride in making sure our guests have a positive experience. The team will be working to correct any deficiencies immediately and putting measures in place to ensure we are more diligent in cleaning standards. Again, thank you for your feedback. Again, thank you for your feedback.

2/10 Terrible

Jorge, Saskatchewan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My Experian at this location It wasn't Pleasant right at the beginning when I check in a member of the stuff a Young men I don't know his name. I wish I knew so I can mention it. Right at the Check in. Did not want to cooperate with me. Or help me. Barry incapable of solving problems They need more training. How about dealing with customer service? Very unexperienced people
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 19, 2020
Thank you for your review, Jorge. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing this issue to our attention. We are sorry we were not able to assist you as best we could. We appreciate that the parking process can be difficult, but we will work to better communicate the procedure it in future. We hope on a return visit to Calgary you will consider staying with us again as we would welcome the opportunity to exceed your expectations. Again, our apologies and thank you for taking the time to share your comments.

6/10 Okay

Tara, Red Deer , Alberta

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loved the location . Staff was great . Expedia did not let us know about the lack of ice / vending machines / parking etc . All which would have been great to know prior to booking .
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you so much Tara for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We will work to improve the messaging regarding the hotel and it's services. We hope we have the opportunity to welcome you during your next stay in Calgary.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for taking the time to provide a rating. It look like you had a great stay. We appreciate you taking the time to let us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for taking the time to provide a rating on your recent stay. We hope we will see you again in the future!

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not really a hotel anymore
Very disappointed when I arrived and the hotel is under construction - this wasn't advertised when I made the reservation. In addition, because they are converting the hotel to condo living, they no longer have food services which means no restaurant, no room service, no vending machines and no ice machines so if you want food you have to order delivery or bring it yourself. Which is all well and good, but there are no dishes or utensils in your room to use even though there's full appliances in the room. When I went to use the gym, when i got to the floor, there were stacks upon stacks of bagged dirty laundry blocking access to/from the elevators and fitness facilities. It's too bad, this use to be a great place to stay.
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
We wanted to thank you for taking the time to leave a review and rating regarding your stay with us. We're just finishing up the last phase of the renovations, and we are very thankful for your patience and understanding while we complete this work. The hotel is changing it's business model to include furnished corporate suites, residential apartments and hotel guest suites. Part of this transition includes the hotel changing into a limited service property, and we no longer offer on site food services. Our Guest Service Agents are happy to assist our guests with exploring the many dining options in the city centre area. We hope on a return visit to Calgary you will consider staying with us again as we would welcome the opportunity to exceed your expectations. Again, our apologies and thank you for taking the time to share your comments.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for taking the time to provide your rating, it sounds as if you truly enjoyed your stay with us. We hope we will see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
A bit of an older building and bathroom is too small. Staff is friendly and helpful.
Stayed 5 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you so much for taking the time to provide your feedback on your recent stay with us. We appreciate it greatly as well as your business and patronage. We hope to see you again soon!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No food, no vending machines. Elevators are noisy and all rooms are close to them so hear them all night long sounds like the LRT going by. No truck parking, their parking is 4 blocks away or use the one beside the hotel for 50$ a day.
Stayed 2 nights in Feb 2020
Response from Director of Sales on Feb 24, 2020
I’m sorry to hear you had such a poor experience, but I really appreciate you bringing these issues to our attention. We are sorry we were not able to assist you as best we could. We appreciate that the parking process can be difficult, but we will work to better communicate the procedure in future. We hope on a return visit to Calgary you will consider staying with us again as we would welcome the opportunity to exceed your expectations. Again, our apologies and thank you for taking the time to share your comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Decccccccccccceeeeeennnnnnnnnnnnntttttttttttttttt👍😅
Stayed 1 night in Feb 2020
Response from Director of Sales on Feb 24, 2020
Thank you for sharing your review and rating. I am glad you enjoyed your stay! Have a great day.

4/10 Poor

Jonathan

Travelled with family
Terrible choice - wish we hadn’t stayed here
Terrible choice for families. Drug addicts shooting up in the tunnels outside this hotel; bags stolen from our car which was parked in the hotel multi-storey car park; ‘that happens’ attitude from staff. Rooms were fine but wouldn’t recommend anyone to stay here based on our experience.
Stayed 1 night in Jan 2020
Response from Director of Sales on Feb 24, 2020
Thank you for your review, Jonathan. I’m sorry to hear you had such a poor experience, but I really appreciate you bringing these issues to our attention. We appreciate your comments as they help us identify areas where we have room for improvement. We apologize and wish you a great day.