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Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel

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Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel

Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel

2.5 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
12025 Lake Fraser Drive, Calgary, AB, T2J 7G3

Explore the area

  • Popular LocationCalgary Zoo19 min drive
  • Popular LocationStampede Park19 min drive
  • Popular LocationCalgary Tower20 min drive
  • AirportCalgary, AB (YYC-Calgary Intl.)24 min drive

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About this area

Calgary

Located in Calgary, Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel is near a metro station. Chinook Centre and 17 Avenue SW are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Spruce Meadows and Calgary Tower. Traveling with kids? Make time for Calgary Zoo, or check out an event or a game at Stampede Park. Spend some time exploring the area's activities, including golfing.
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What's nearby

  • Trico Centre for Family Wellness - 18 min walk
  • Southcentre Mall - 20 min walk
  • Calgary Zoo - 19 min drive
  • Stampede Park - 19 min drive
  • Calgary Tower - 20 min drive

Getting around

  • Calgary Heritage Station - 5 min drive
  • Canyon Meadows Station - 16 min walk
  • Calgary International Airport (YYC) - 24 min drive

Restaurants

  • Pies Plus — 8 min walk
  • Piccola Napoli Ristorante — 12 min walk
  • Jack Astor's Bar & Grill — 3 min drive
  • The Lake House — 3 min drive
  • BlueFin Sushi & Thai — 3 min drive

About this property

Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel

Family-friendly Calgary hotel in Southeast Calgary with free breakfast
This smoke-free hotel features an indoor pool, a fitness center, and a spa tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space. All 105 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Room service, coffee makers, and free local calls are among the other amenities available to guests.
Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S, an IHG Hotel offers 105 accommodations with video-game consoles and safes. 32-inch flat-screen televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (1000 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Hotel
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Pool
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Guest rating 4+
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2 star
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Policies

Check-in

Check-in from 4 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 20 per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 10 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: CAD 20 per night
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 10 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Calgary S-Macleod Trail S
Holiday Inn Express Hotel Calgary S-Macleod Trail S
Holiday Inn Express Hotel S-Macleod Trail S
Holiday Inn Express Calgary S-Macleod Trail S
Holiday Inn Express Hotel Suites Calgary S Macleod Trail S
Holiday Inn Express S-Macleod Trail S
Holiday Inn Express Hotel Suites Calgary S Macleod Trail S
Express S Macleod Trail S

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 408 out of 995 reviews
5 - Excellent 41%
Rating 4 - Good. 364 out of 995 reviews
4 - Good 37%
Rating 3 - Okay. 111 out of 995 reviews
3 - Okay 11%
Rating 2 - Poor. 66 out of 995 reviews
2 - Poor 7%
Rating 1 - Terrible. 46 out of 995 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt like anything , wish we had stayed somewhere else Line up to check in took over 45 min , staff wasnt happy to be there hallways were full of garbage and cleaner carts, room we reserved was unavalible . Room they gave us hadnt been cleaned yet 8:45pm Would never go back to this location
Stayed 1 night in Aug 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing good about the property is the rooms were quiet. Took over an hour to check in super slow single desk agent @8:30 pm. Garbage over flowing at entrance. Garbage and dirty bedding lined hallways at 11 pm. Rooms not ready at 9:30pm. Breakfast was a single muffin and single yogurt no other choices. Pool was closed. People still lined 5 deep at 11pm trying to checkin. A family has booked 5 rooms only got 3 rooms. Only time the desk agent seemed to care was when my wife was calling Expedia to see what we could do about not getting the second room we had already paid for. The second room came available real quick like within minutes of him figuring out we were calling to complain. Vending a machines either didn’t work or were sold out same with the ice machines. Thought maybe it was just a bad weekend. But talked with cleaning staff and was told this is every weekend that they don’t have enough staff for weekends. I usually stay with Hampton and best western definitely won’t be staying at holiday inn anytime in the near or foreseeable future. Sent an email about our experience haven’t gotten a call or email yet expect they don’t care they got paid
Stayed 1 night in Aug 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Terrible management!!! Very rude front lady, she doesn't have any kind of sympathy for MANY frustrated customers, who waited few hours for their prepaid rooms to be ready.... Although she acted to be surprised by the fact that people durig the check out were not happy with their staying experience, at one point when she turned out I sow her laughing, I found it very, very unprofessional...When we went to get our breakfast, it turned out we had to sign up for it first(?) Unpleasantly surprised as breakfast bag included muffin and yogurt....definitely not what I sow on advertising pictures. Room for 5 people had only 2 towels !!!! Although, it wasn't hard to go down and ask for extra set ...they didn't had any towels available. We were told pool was closed due to water quality (I might be wrong) but i had a feeling that luck of available towels has something to do with it too ;) So far, Holiday Inn seems to be a good chain, but this particul place is a mess...
Stayed 2 nights in Jul 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People were waiting over 2 hours for their rooms bc of a houskeeping shortage. Most rooms were handed over after a quick sheets change and garbages emptied. Nothing was refilled. We had to beg for towels (they gave us 2 for 5 people). Standing in line for almost an hour to get those. the pool was closed because the water was so dirty after there was a whole baseball team in there the first night for hours while they waited for their rooms. They ran out if breakfast the first morning before 8 am and the second we got a paper bag with a muffin,yogurt and a fork. No refunds or discount were offered . Managment was uselass in offering anything to help out . Worst hotel stay ever.
Stayed 2 nights in Jul 2021

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, amenities
The property was under staffed which affected the quality of our stay in a negative way. We did not feel that we were able to ask for anything extra like an extra cup, or extra towel, because the front desk was always filled with a line up and complaining customers, staff did not have have the time to answer the phones...they were cleaning rooms still at 10pm and customers were constantly lined up at the front desk waiting and waiting...the breakfast was still only in paper bags and hit and miss if you would get some...the pool was so cold and the hot tub lukewarm...there was no stay over service "due to covid" but this meant that people had to leave their garbage in the hallway to be picked up...which took awhile...
Stayed 2 nights in Jul 2021