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Reviews of Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robin, Baldwinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Clean and comfortable bed. Walking distance to a couple of restaurants close to hotel.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Dear Robin,Thank you for leaving us such a great review. We are delighted to know that you had a good experience with us. We look forward to seeing you again soon.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Dear Marissa,Thank you for your great review score. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Louann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Dear Louann,Thank you for taking the time to rate your recent stay with us. We appreciate your good rating score and we look forward to welcoming you back again in the near future.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn properties are always my favorite. Big room, clean and comfortable
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Dear Shawn, Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Jan Wiebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the attendant told about covered parking when checking in
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Dear Jan,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are sorry to hear you we're not informed about our underground parking upon check in. It is our hope that you will give us the opportunity to make it right and to better serve you in the near future.

2/10 Terrible

Andrea

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Dear Andrea,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We would be happy if you can elaborate further the reasons of your low review rating, to address the issue and to avoid from happening again in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.

10/10 Excellent

barry

Travelled with family, Travelled with group
Liked: Amenities
Great hopitality
Stayed 5 nights in Apr 2024
Response from Management on Apr 8, 2024
Dear Barry,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with a large family. The kids loved the pool and slide.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Dear Robin,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice if the front desk had some product ie pop,chips, and such as I don’t Carrie cash with me let alone changes. But other then that a very enjoyable stay.
Stayed 2 nights in Apr 2024
Response from Management on Apr 3, 2024
Dear Richard,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. Please know that we have a snack machine that accepts cash or cards, it is only the Pop machines that doesn't accept card. We apologize the inconvenience this may have caused you and we look forward to welcoming you back again soon.

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel when we come to the city. It is clean and safe with easy underground parking. We love the clean rooms, courteous service and great breakfast. Thank you for always making our stay comfortable and fun!
Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
Dear Bradford,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Jessica, Magrath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your feedback. We hope to serve you again in the future.

8/10 Good

Silvio

Stayed 2 nights in Mar 2024
Response from Management on Apr 23, 2024
Dear Silvio,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are glad that you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and decent location. The room was comfortable and clean.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
Dear Michelle,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was fantastic!
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Dear Brandon,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Jyoshna

Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Dear Valued Guest, Thank you for your great review score. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest and we are glad that you noticed. We look forward to welcoming you back again soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Dear John,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

8/10 Good

Tenille

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Dear Tenille,Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We really appreciate your review rating. We hope to see you again soon on your next visit to Calgary.

6/10 Okay

Hongsuk, Surrey

Business traveller
Liked: Cleanliness, property conditions & facilities
No bar soap available. Only liquid body soap in the bathroom.
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Dear Valued Guest,Thank you for taking the time to share your review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with everything, I think you would like staying here.
Stayed 4 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Ledean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given 5 stars except the breakfast was disappointing.
Stayed 4 nights in Mar 2024
Response from Management on Mar 26, 2024
Dear Ledean,We’re sorry to hear that your breakfast experience did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, property! Up-to-date accommodations, a wonderful exercise facility, solid breakfast, and underground key-card-entry parking for vehicles.
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Claire,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Edgar

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Edgar, Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, convenient location
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Dear Corey,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

tony

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Dear Tony,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. Our team is committed to providing a clean and comfortable space for all of our guests and we appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Andrea

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Dear Andrea, Thank you for posting your review, here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel for NW Calgary and frequent trips we need to make for medical services at the nearby hospital. The staff have always been great, and were again, especially Dave and Quinn at the front desk. Our room was just fine, super clean and nicely equipped. Even though it is near a busy street and LRT line, the room was quiet. Nice to have a reliable spot.
Stayed 1 night in Mar 2024
Response from Management on Mar 17, 2024
Dear Karen,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give them recognition that they deserve. We look forward to welcoming you back again in the near future.

8/10 Good

Shari

Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
Dear Shari,Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We hope to see you again soon on your next visit to Calgary.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the University is a short walk from the hotel. The staff were very friendly!
Stayed 3 nights in Mar 2024
Response from Management on Mar 11, 2024
Dear Jessica,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.

10/10 Excellent

Roselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND VERY ACCESSIBLE
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Dear Roselle,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 Okay

Shane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor customer service upon checking in as told my spouse needed to sign in as booked and paid through Expedia in his name even though we have same last name. However they were happy to take my credit card for deposit. Overall location and cleanliness good, just need to work on customer service skills.
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Dear Shane, Let me start by apologizing about the inconvenience you experience upon check in. Please know that the property follows a strict check in procedure for prepaid reservations to ensure we check in the right guest. Since you book this one through a third party, therefore you pay them and they pay us. The property did not take any deposit directly from the guest's credit card as advance payment for the Room + Taxes. In the future, to avoid inconvenience upon check in, if you are not coming with the guest, please ensure to add their name in the reservation so we can check them in without confirming with you. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and we hope to see you again in the near future.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We will return
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Dear Deborah,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Kenneth

Clean, friendly and great location.
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Dear Kenneth,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Faisal

Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Dear Faisal,Thank you for sharing a good review rating of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Candy Anica

Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Dear Candy,Thank you for providing a good review rating on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Mohamad ali, St Leonard

Liked: Staff & service, amenities, property conditions & facilities
Staff is very welcoming and helpful in all situations
Stayed 4 nights in Feb 2024
Response from Management on Mar 9, 2024
Dear Mohamad,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give them recognition that they deserve. We look forward to welcoming you back again in the near future

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for over 10 years. We love that it's so close to the Children's Hospital and a shopping centre
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Dear Amber,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are glad to hear that you've been our loyal guest for over 10yrs and we are pleased that you had a good experience in every stay. We look forward to welcoming you back again soon.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and conveniently located
Stayed 3 nights in Feb 2024
Response from Management on Mar 9, 2024
Dear Martin,Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your feedback. We hope to serve you again in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but ro bad the C train didn't travel to Winsport
Stayed 4 nights in Feb 2024
Response from Management on Mar 3, 2024
Dear Deborah,Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We hope to see you again soon on your next visit to Calgary.

8/10 Good

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible parking
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Dear Sherry,We’re sorry to hear about your unfortunate experience with our parking. Please know that our parking is complimentary and it is on a first come, first serve basis. We value your feedback to continuously improve guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent - staff member was friendly, inquisitive and helpful. Breakfast was delicious. Room was great and dinette is a wonderful idea.
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Dear Sabrina,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give them recognition that they deserve. We look forward to welcoming you back again in the near future.

10/10 Excellent

christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a problem with my credit card at checkin Front desk staff very helpful and supportive helping me find bank to fix problem with my pin. Then got me an early checkin some could get to room to relax.
Stayed 1 night in Feb 2024
Response from Management on Feb 23, 2024
Dear Christine,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel for when we are in town attending appointments at the children’s hospital. Always clean and quiet.
Stayed 1 night in Feb 2024
Response from Management on Feb 23, 2024
Dear Carrie,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay
Stayed 2 nights in Feb 2024
Response from Management on Feb 23, 2024
Dear Christine,Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your feedback. We hope to serve you again in the future.

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, very accommodating.
Stayed 2 nights in Feb 2024
Response from Management on Feb 22, 2024
Dear Eva,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Atin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!! Enjoy staying here with my family!!!
Stayed 2 nights in Dec 2023
Response from Management on Feb 22, 2024
Dear Valued Guest, Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and newly renovated I think! Great hotel for accessibility to the Foothills Hospital!
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Dear Barbara,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

alfredo

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
very clean and staff are friendly
Stayed 1 night in Feb 2024
Response from Management on Feb 18, 2024
Dear Alfredo,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.

10/10 Excellent

Chantal, Edmonton

Stayed 1 night in Feb 2024
Response from Management on Mar 24, 2024
Dear Chantal,Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We really appreciate your good review rating. We hope to see you again soon on your next visit to Calgary.

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Dear Stephanie,Thank you for taking the time to rate your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your review rating. We hope to serve you again in the future.

10/10 Excellent

Clem

Liked: Property conditions & facilities
Clean and well maintained
Stayed 1 night in Feb 2024
Response from Management on Feb 18, 2024
Dear Clem,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.