Exterior

Reviews of Four Points by Sheraton Hotel & Suites Calgary West

3 out of 5
Four Points by Sheraton Hotel & Suites Calgary West
8220 Bowridge Crescent NW, Calgary, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Banff
Stayed 2 nights in Apr 2024
Response from Mellisa on Apr 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Fuzail, FORT MCMURRAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Mellisa on Apr 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Cathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The living room of the suites are dark with no windows.
Stayed 1 night in Mar 2024
Response from Mellisa on Apr 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had issues. When we messaged the GM, they quickly offered to re-room us and this room was much better. The hotel was in a convenient location and worked well for our needs.
Stayed 4 nights in Mar 2024
Response from Mellisa on Apr 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to Hiway 16. Can get an early start in the morning.
Stayed 1 night in Apr 2024
Response from Mellisa on Apr 3, 2024
Dear Ronald, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean.
Stayed 3 nights in Mar 2024
Response from Mellisa on Apr 3, 2024
Dear Donna, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo

10/10 Excellent

Rebecca, Wainwright

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location. Parking right at the hotel and very friendly staff.
Stayed 1 night in Mar 2024
Response from Mellisa on Apr 3, 2024
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad looking hotel with some nice amenities. The only old looking thing is the carpet in the room. But everything was nice and clean. Would recommend.
Stayed 1 night in Mar 2024
Response from Mellisa on Apr 3, 2024
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

6/10 Okay

Dennis

NA
Stayed 2 nights in Feb 2024
Response from Mellisa on Apr 3, 2024
Dear Dennis, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Trysta

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price and location to Winsport!
Stayed 1 night in Feb 2024
Response from Mellisa on Apr 3, 2024
Dear Trysta, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations for my one night stay in the area. The queen 1 bedroom suite was perfect.
Stayed 1 night in Feb 2024
Response from Mellisa on Apr 3, 2024
Dear Brian, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were incredibly friendly. The pool was nice had great seating. The location was accessible, but not very walkable.
Stayed 1 night in Jan 2024
Response from Mellisa on Apr 3, 2024
Dear Jessica, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Mellisa on Apr 3, 2024
Dear Richard, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant - both the food & the staff. Their customer service was excellent.
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and pleasant staff at the front desk and in the restaurant.
Stayed 4 nights in Jan 2024
Response from Mellisa on Jan 26, 2024
Dear Anonymous, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Si

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, very warm and attentive service, great facilities.
Stayed 5 nights in Jan 2024
Response from Mellisa on Jan 15, 2024
Dear Si, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub jets not working. Apparently it's an on going issue. Asked why this wasn't indicated on their website. I was met with only an apology. Also teenagers running around banging on doors until 3am.
Stayed 1 night in Jan 2024
Response from Mellisa on Jan 15, 2024
Dear Ian, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Barry

Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mellisa on Jan 15, 2024
Dear Tracy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 1 night in Dec 2023
Response from Mellisa on Jan 3, 2024
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mellisa on Jan 3, 2024
Dear Kerri, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Glen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was fine but no notice that restaurants etc were closed
Stayed 2 nights in Dec 2023
Response from Mellisa on Dec 31, 2023
Dear Glen, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Faye, whitecourt

Stayed 1 night in Dec 2023
Response from Mellisa on Jan 26, 2024
Dear Faye, Thank you for taking the time to share your thoughts regarding this issue.. I appreciate you bringing it to our attention. I will share your message with all leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

Denis

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mellisa on Dec 29, 2023
Dear Denis, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Mellisa on Dec 27, 2023
Dear Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

huiting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mellisa on Dec 27, 2023
Dear Huiting, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jayson

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mellisa on Dec 21, 2023
Dear Jayson, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mellisa on Dec 20, 2023
Dear Clare,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay when in Calgary.
Stayed 1 night in Dec 2023
Response from Mellisa on Dec 15, 2023
Dear Tracy. On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mellisa on Dec 15, 2023
Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Nov 2023
Response from Mellisa on Dec 15, 2023
Dear Krystal, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Loretta

Stayed 1 night in Nov 2023
Response from Mellisa on Dec 20, 2023
Dear Loretta, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Daniel

Disliked: Cleanliness
Room never got clean once and i was there for 3 night, not impressed
Stayed 3 nights in Nov 2023
Response from Mellisa on Dec 15, 2023
Dear Daniel, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Mellisa on Dec 15, 2023
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

PAULETTE

Travelled with partner
Liked: Staff & service, property conditions & facilities
Awesome Coffee..best pizza. Beautiful!!
Stayed 1 night in Nov 2023
Response from Mellisa on Nov 28, 2023
Dear Paulette, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in, got upgraded to a suite from the friendly front desk!
Stayed 1 night in Nov 2023
Response from Mellisa on Nov 28, 2023
Dear Sarah, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Claire

Stayed 1 night in Nov 2023
Response from Mellisa on Dec 15, 2023
Dear Claire, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Colton

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had no hot water in room for all 3 days
Stayed 3 nights in Nov 2023
Response from Mellisa on Nov 28, 2023
Dear Colton, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was great and breakfast was better than most hotel breakfasts buffets. Would come back.
Stayed 2 nights in Oct 2023
Response from Mellisa on Oct 23, 2023
Dear Catherine, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra, WEST KELOWNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, quite and clean rooms.
Stayed 1 night in Oct 2023
Response from Mellisa on Oct 23, 2023
Dear Debra, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids enjoyed the pool and slide
Stayed 1 night in Oct 2023
Response from Mellisa on Oct 23, 2023
Dear Bradley, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mellisa on Oct 18, 2023
Dear Stella, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

2/10 Terrible

Ricardo

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Mellisa on Oct 16, 2023
Dear Ricardo, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Mellisa on Oct 13, 2023
Dear Thomas, Thank you for choosing to stay at the Four Points by Sheraton Hotel & Suites Calgary West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice affordable hotel. Nice clean rooms, very comfortable bed and pillows. Very good pool, hot tub and fitness centre. Staff were friendly, helpful and professional. This was my second time staying here. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Mellisa on Oct 12, 2023
Dear Connie, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Hartaj

Stayed 1 night in Oct 2023
Response from Mellisa on Nov 28, 2023
Dear Hartaj, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jordan

Stayed 1 night in Oct 2023
Response from Mellisa on Nov 28, 2023
Dear Jordan, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stop for the night. Friendly front desk and clean hotel. Great stop!
Stayed 1 night in Sep 2023
Response from Mellisa on Oct 6, 2023
Dear Cynthia, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Our room was upgraded, a very nice surprise. Breakfast buffet offered for a very fair dollar was excellent. Room was clean and spacious.
Stayed 1 night in Sep 2023
Response from Mellisa on Oct 6, 2023
Dear Gerald, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Murray

Stayed 1 night in Sep 2023
Response from Mellisa on Oct 6, 2023
Dear Murray,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.