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Reviews of Royal Hotel Calgary, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 768 out of 1419 reviews" "
Rating 8 - Good. 417 out of 1419 reviews" "
Rating 6 - Okay. 123 out of 1419 reviews" "
Rating 4 - Poor. 60 out of 1419 reviews" "
Rating 2 - Terrible. 51 out of 1419 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay with Wyndham. Excellent breakfast offered over several hours to meet all traveller’s needs. Location is convenient for airport or downtown. Close proximity to Hwy2. Staff were friendly and helpful. Room is spacious and comfortable.
Stayed 2 nights in Apr 2024

4/10 Poor

Jun

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room condition is no good
Stayed 1 night in Apr 2024

10/10 Excellent

Vishnu

Nice 👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2024

6/10 Okay

GUANGJIE

Business traveller
Disliked: Staff & service
The chairs in the room are really uncomfortable; There might be something wrong with the bedding because I get itchy every night when I go to bed, but I’m fine during the day, so it’s probably not just because Calgary is dry; I stayed at the hotel for 9 nights and they only cleaned the room 3 times, which I could overlook, but unbelievably, they didn’t make the bed during two of those times.
Stayed 9 nights in Apr 2024

10/10 Excellent

Simarjeet, Winnipe

Liked: Cleanliness, staff & service, property conditions & facilities
Good seevice but washroom
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 9, 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. Your feedback is most important for us to improve in the future.

4/10 Poor

Richard, Cranbrook

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast was good but the dining area isn’t large enough to accommodate when the hotel is busy. We stayed for 2 nights mid week and each morning we had to wait 20-25 mins in line to get a table. The hotel wouldn’t allow guests to sit in other areas or take food back to your room. There was also no hot water for showering. In the 2 days we stayed we couldn’t find a time in the day when there was hot water. So very cold quick showers. We called the front desk the first night and again on check out. It was very disappointing. They didn’t offer us a discount or anything in compensation. We probably won’t be staying at this hotel again.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is our goal to provide exceptional service, and it seems we fell short in your case.We understand that waiting for breakfast can be frustrating, especially when you’re looking to start your day. We are actively working on improving our dining area’s capacity and exploring alternative solutions for busy periods.Regarding the hot water issue, please know that we take concerns like this very seriously. We are investigating the matter to ensure that it is resolved promptly and does not affect future stays.While we cannot undo the experience you had, we would like to extend a gesture of goodwill. Please contact our front desk, and we will discuss how we can make this right for you.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards

8/10 Good

Carole, Victoria

Travelled with partner
Great hotel with "ok" breakfast . Staff were great and room with king was a good size . Would stay again.
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 9, 2024
Thank you for taking the time to share your review about your experience with us at Royal Hotel Calgary! We are pleased to hear your positive feedback from your stay with us, as well as areas we could improve upon in the future. We look forward to seeing you again!

6/10 Okay

Shelley

Travelled with family
The beds were comfortable. The continental breakfast was terrible. Ive stayed in many hotels and this was the worst breakfast we ever had. The first morning they were out of everything and no bacon sausage or meat options. Who serves stuffing for breakfast. No juices etc...
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Shelley,Thank you for your review and for complimenting the comfort of our beds. We’re sorry to hear that our breakfast did not meet your expectations. We aim to provide a varied and satisfying breakfast to all our guests, and we regret that we missed the mark during your stay.We have taken note of your comments regarding the selection and availability of breakfast items such as meat and juices. The lack of such items was a mistake on our behalf as these items are always included in our usual breakfast items. Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back.Warm regards,

10/10 Excellent

LIANLONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 10, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room was really clean! Having all hard floors in our room was a game changer for me, I will definitely book again for that reason!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Helena,Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are delighted to hear that our commitment to cleanliness made such a positive impact on your stay. It’s wonderful to know that the hard floors in our rooms contributed to your comfort and overall experience.Thank you for choosing our hotel, and we eagerly anticipate your next visit!Warm regards,

2/10 Terrible

Blake

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff stole stuff out of my room
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 9, 2024
Hi Blake,We sincerely apologize the front desk was not able to track down your items after calling us, but immediately afterwards we had found your items and had them shipped back to you free of charge. We hope that this resolution changes your thoughts of our hotel.Thank you!

10/10 Excellent

Erica, Millerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terrible

Jordan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poorly managed business
Stayed 1 night in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel and will check in again when going to Calgary
Stayed 6 nights in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Oliver,We are thrilled to hear that you had a wonderful experience at our hotel and are considering us for your future travels to Calgary. Your satisfaction is our highest reward, and we are delighted to have met your expectations.Thank you for your kind words and for taking the time to leave us a 5/5 review. We eagerly await your return and look forward to providing you with another exceptional stay.Warm regards,

8/10 Good

Aletha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Accommodating staff helped us enjoy our complimentary breakfast in the lounge as we had a small dog with us. Only downside was our incredibly noisy upstairs neighbours, but that’s not the hotels fault.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! also We wish that you could've felt comfortable to approach your concerns to our friendly front desk agents, as we would've rectified immediately with a new guestroom. We hope to welcome you again soon.

4/10 Poor

Vladyslav

Travelled with family
Disliked: Cleanliness, amenities
Personally we would not stay at Royal again due to safety and how dirty the room was when we checked in
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a shuttle to and from airport. Decent breakfast in the morning. Very quiet.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Jonathan,Thank you for your excellent review and for sharing your thoughts with us. We’re pleased to hear that you enjoyed the peace and quiet of our hotel, as well as our breakfast offerings.We appreciate your suggestion regarding an airport shuttle service. We’re looking forward to your next stay, and we hope to make it even more convenient and enjoyable for you.Warm regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed many times and always had a great experience. Will be staying here again when we travel to Calgary.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Jennyline, Cold Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Sujin

Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 10, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

4/10 Poor

roger

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities
The room was very cold and the heater cycled all night and blew cool air on me. We stayed 3 nights and i was able to have one shower with hot water. I was told the system was being worked on the second night. it was not untiol the last morning (monday) was maintenance brought in to get it up and running. As a gas fitter and contractor I knew i was being sluffed off to save overtime fees and call in costs for parts at the supplier. No offer of offset was provided and avoidance to communicate was left for me to try and contact the catering manager! I was told dfthe catering manager was the general managers supervisor. This might explain a few things in itself.
Stayed 3 nights in Mar 2024

6/10 Okay

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast food was terrible quality
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Dear Agnes,We are sorry to hear that our breakfast did not meet your expectations. Providing quality food is important to us, and we apologize that we did not deliver on this occasion.We hope you will give us another chance to provide you with a better breakfast experience during your next stay.Warm regards,

10/10 Excellent

Amritpal singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option at reasonable price.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 5, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every light switch in the room was dirty- other than that, the room was fine
Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 10, 2024
Dear Betty,Thank you for your review and for bringing this to our attention. We apologize for the oversight regarding the cleanliness of the light switches in your room. We pride ourselves on maintaining the highest standards of cleanliness, and it’s clear we missed an important detail during your stay.We appreciate your positive comments about the rest of your room and are glad to hear that, overall, you had a fine stay.We hope to have the opportunity to host you again and provide a flawless experience.Warm regards,

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024
Response from Front Desk on Mar 5, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and great value. Comfortable bed, room was a generous size, breakfast was quite good as well. Staff was very helpful. Will stay again.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 5, 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was a good room. Had full size mini fridge and microwave in the room.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

Curtis

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here at least once a month. The fact that that they have pet friendly rooms only charge $10 a night is our primary motivation.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Response from Front Desk on Mar 5, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terrible

Avery

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful smell and took way too much effort to get a refund with how many things were wrong. There was an awful stench going through the floors and the floor of our rooms (multiple as we asked to change) were not cleaned. There were crumbs and rocks everywhere, and the paintings in the room were super creepy. Will not be coming back, even if you paid me to.
Stayed 2 nights in Feb 2024

6/10 Okay

Crystal

Missing preferred TV channel so will not rebook. TLC was missing!
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 10, 2024
Dear Chrystal,Thank you for taking the time to write this review to provide your feedback. We regret we did not have your preferred TV channel TLC in our cable package and will take this feedback into consideration. Warm Regards,

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Front Desk on Apr 10, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

Liz

Travelled with partner
Clean, pleasant rooms. Good mattress and pillows. Good breakfast
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Thank you for choosing to book with us at Royal Hotel Calgary and taking the time to share an amazing review! We are thrilled to hear your feedback, especially kind comments of our service and cleanliness standard, as our teams work so diligently.We look forward to welcoming you again in the future.

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 5, 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Excellent

Reginald Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt service - friendly staff
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

6/10 Okay

Timothy, lethbrigde

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reason why we stay in a hotel is to feel like we are home. Not being nice to your customers makes a huge impact for those who are tired and exhausted person. There is NO COST on being KIND and POLITE.
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 10, 2024
Dear Timothy,We are truly sorry to hear that your experience did not reflect the high standard of hospitality we strive to provide. Being welcoming and accommodating is at the heart of what we do, and it’s disappointing to learn that we fell short of making you feel at home.We hope to have another opportunity to host you and show you the true level of our commitment to our guests’ comfort and satisfaction.Warm regards,

8/10 Good

Curtis

Stayed 1 night in Feb 2024
Response from Front Desk on Apr 10, 2024
Dear Curtis,Thank you for taking the time to share a positive review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay, if there are any areas we can improve upon feel free to let us know! We look forward to welcoming you again in the future!Warm Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you - good stay so far!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

MD Mahamud

Stayed 1 night in Feb 2024
Response from Front Desk on Apr 10, 2024
Dear Mahamud,Thank you for taking the time to share a positive review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay, if there are any areas we can improve upon, feel free to us know! We look forward to welcoming you again in the future!Warm Regards,

10/10 Excellent

Nancy

Stayed 2 nights in Jan 2024
Response from Front Desk on Apr 10, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

6/10 Okay

christina

Was a decent properly but the soundproofing was terrible. You coukd hear everything
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaminder

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Yuhui

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, easy to get to.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay fairly close to airport.
Decent budget priced hotel. Place is in good condition. Breakfast so so.
Stayed 1 night in Jan 2024