Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Reviews of Econo Lodge Inn & Suites University

2 out of 5
Econo Lodge Inn & Suites University
2231 Banff Trail NW, Calgary, AB

Reviews

7.8

Good

Rating 10 - Excellent. 316 out of 1003 reviews" "
Rating 8 - Good. 450 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Big room, clean. Great location.
Stayed 2 nights in Mar 2024
Response from Zee on Mar 25, 2024
Thank you for the feedback. We are so glad that you had a great stay. We look forward to seeing you again.

8/10 Good

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few of us used the facility for a sporting event in Calgary. The property and its location was superb. Its proximity to the sky train was marvelous. Breakfast was very satisfactory, and the place was quite clean. Would book it again.
Stayed 1 night in Mar 2024
Response from Zee on Mar 19, 2024
Thank you so much for the great feedback. We are so happy that you had a wonderful stay. We look forward to hosting you again. Thank you for choosing us.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a little dated including the mattresses. But the location, parking and friendly staff make up for it!
Stayed 2 nights in Mar 2024
Response from Zee on Mar 18, 2024
Thank you for the feed back. This helps us improve out amenities. Our team works very hard and will truly appreciate this feedback. Thankyou for choosing us. We look forward to seeing you again.

10/10 Excellent

Jared, Moose Jaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Zee on Mar 19, 2024
Thank you for the great rating. We are glad that you had a positive p. Thank you for choosing us. We look forward to seeing you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably-priced room close to the C-Train and the University of Calgary. Lots of variety for breakfast.
Stayed 1 night in Mar 2024
Response from Zee on Mar 18, 2024
Thank you for the great feedback. We are so glad that you had an excellent stay. We look forward to hosting you again.

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion, there are two things they can improve. They need a more comfortable bed and second , breakfast needs to start at 6am.
Stayed 2 nights in Mar 2024
Response from Zee on Mar 16, 2024
Thankyou for the feedback. We will look into the suggestions provided. Thank you for staying with us.

8/10 Good

Dave

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was reasonable and close to Foothills hospital. Room was very well equipped and comfortable.
Stayed 2 nights in Mar 2024
Response from Zee on Mar 16, 2024
Thank you for the feedback. We are glad that you had a positive experience . Thank you for choosing us.

8/10 Good

Dawn

Business traveller
Liked: Amenities
It was close to many places to eat and it was clean and felt safe
Stayed 3 nights in Mar 2024
Response from Zee on Mar 12, 2024
Thankyou for the feedback. We are so glad that you had a great stay. We look forward to seeing you again.

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to.
Stayed 1 night in Mar 2024
Response from Zee on Mar 12, 2024
Thank you for the feedback. We are glad that you liked the location. We are so happy that you had a great stay .

2/10 Terrible

Manal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the next night at Hilton a 5 star hotel next to it No comparison …. And i paid the same rate Seriously!
Stayed 1 night in Feb 2024
Response from Zee on Mar 12, 2024
I am so sorry to learn that you had a negative experience. We would like to know specifically what it was so we can improve. Upon checking our records we received a positive response from you of "all is nice" during our customary call back after checking in .

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend in Calgary!
Stayed 3 nights in Mar 2024
Response from Zee on Mar 12, 2024
Thankyou for the feedback. We are so happy that you had a wonderful stay. We look forward to seeing you again.

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Horrible king size bed . Really soft and uncomfortable . The hotel is very clean . Very close to calgary light rail system ...
Stayed 1 night in Mar 2024
Response from Zee on Mar 12, 2024
Thank you for the feedback. I am so sorry to learn that you found the bed uncomfortable. it is difficult to determine the preferences soft vs hard. We hope the next time it is a room with " just right " Thank you for choosing us.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good thanks. Very clean.
Stayed 1 night in Mar 2024
Response from Zee on Mar 8, 2024
Thank you so much for the feedback. We are so happy to learn that you had an excellent stay. We look forward to seeing you again.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine
Stayed 12 nights in Feb 2024
Response from Zee on Mar 7, 2024
Thankyou so much for the excellent rating . We are so glad that you had a pleasant experience . Thankyou for choosing us . We look forward to hosting you again.

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was budget accommodation but the property was in such a poor state of repair and despite reporting faults no action was taken to remedy the issues. The temperature overnight in Calgary was -21C and our room heating failed. We slept fully clothed as the room temperature fell to below 10C. At just after 7 a.m. we reported the problem. The response was that a note would be made for the maintenance team . There was no offer to supply alternative portable heaters or any suggestion that the issue would be treated with urgency. Our door card stopped working while we stood outside in temperatures of -17C and the staff showed little interest in our discomfort. We had to ask for someone to let us into our room with a master key. We reported other faults on the first morning and these faults remained uncorrected three days later. There are better places to stay within a few hundred metres of the Econolodge and we would strongly advise everyone to go elsewhere.
Stayed 3 nights in Mar 2024
Response from Zee on Mar 4, 2024
Thankyou for the feedback . I am so sorry to hear about your experience . We have processed a discount for your stay . We truly hope you have a Vermeer stay next time

10/10 Excellent

Grant, Didsbury

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was very nice.
Stayed 1 night in Mar 2024
Response from Zee on Mar 4, 2024
Thank you for the feedback. We are so glad that you enjoyed your stay especially the hot tub. .We look forward to seeing you again.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Zee on Feb 28, 2024
Thank you for the feedback. We are so glad that you had an excellent stay. We look forward to seeing you again. Thank you for choosing us.

2/10 Terrible

Alba

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Zee on Feb 23, 2024
Thankyou for the review . I am sorry to learn that you did not have a positive experience . We would truly appreciate knowing specifically what it was that gave you a negative experience . This will help us improve our amenities .

8/10 Good

Albin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zee on Feb 26, 2024
Thank you for taking the time to send a review. We thank you for choosing us and hope to see you soon.

6/10 Okay

Esther

Travelled with family
Disliked: Cleanliness
I didn’t book the motel room and expected to be in the hotel. Requested a different room but nothing available. Very noisy. Not insulated well. Unit was in need of a good cleaning. Floor was cold. Up side was that I slept well, breakfast was decent and the pool/hot tub was nice
Stayed 2 nights in Feb 2024
Response from Zee on Feb 21, 2024
Thankyou for the feedback . I am sorry to hear that you did not like the exterior entrance room . Our descriptions do indicate whether it is exterior or interior entrance . Verifying it with tge hotel directly should help clarify and we would be able to direct which rooms are quieter . I am glad to hear you did end up having a good stay .

10/10 Excellent

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Foothills hospital and Canada Olympic Park to watch the Scotties curling
Stayed 1 night in Feb 2024
Response from Zee on Feb 20, 2024
Thank you for the feedback. We are so glad that you enjoyed your stay.

6/10 Okay

Dirk

Disliked: Property conditions & facilities
Very basic property with few amenities. Shampoo only and soap. Breakfast very limited. Bed very soft and uncomfortable. But this is an “econo” property.
Stayed 4 nights in Feb 2024
Response from Zee on Feb 19, 2024
Thankyou for the feedback . I am sorry to learn that you did not like the beds nor the breakfast . We do serve a continental breakfast buffet that includes 2 kinds of fruit 2 kinds of fruit juices . 2 kinds of bread , muffins , boiled eggs , oatmeal , 2 kinds of cereal and pancakes . All served with the respective condiments . Thankyou for choosing us .

2/10 Terrible

Christine

Travelled with family
Disliked: Staff & service, property conditions & facilities
They are a rip off property I will never book with them again - totally dissatisfied customer
Stayed 5 nights in Feb 2024
Response from Zee on Feb 18, 2024
Thankyou for the feedback . I am sorry to learn that you did not have a positive experience . Specific feedback will really help us improve our amenities .

10/10 Excellent

Georgina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean,comfortable and the service was excellent!
Stayed 1 night in Feb 2024
Response from Zee on Feb 8, 2024
Thank you for the great feedback. We are so happy that you had an excellent stay. We look forward to seeing you again. Thank you for choosing us.

10/10 Excellent

Shinji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Rooms are comfortable. We stay here often.
Stayed 1 night in Feb 2024
Response from Zee on Feb 5, 2024
Thank you for the feedback. We are always happy to see you again. We are glad that you had an excellent stay. Thank you for choosing us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My Calgary home away from home
Stayed 2 nights in Feb 2024
Response from Zee on Feb 6, 2024
Thank you for the excellent feedback. it is music to our ears to hear you say ' home away from home." Welcome! Thank you for choosing us. We are always happy to see you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zee on Feb 3, 2024
Thankyou for the feedback . We are so happy that you had an excellent stay . We look forward to seeing you againThankyou for choosing us .

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, property conditions & facilities
A terrible dump
Stayed 1 night in Jan 2024
Response from Zee on Feb 1, 2024
Thanks for taking the time to review us . I am sorry to learn that your stay was terrible . We would t really like to know specifically what your concerns are ? This will help us improve ours menu and service .

8/10 Good

Nicole

Stayed 1 night in Jan 2024
Response from Zee on Mar 25, 2024
Thank you for the feedback. We are glad that you had a positive experience. We look forward to seeing you again.

8/10 Good

Tracy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Zee on Feb 1, 2024
Thank you for the feedback. We are glad that you had a good stay. Thank you for choosing us. We look forward to seeing you again.

10/10 Excellent

Mohammed Amine

Stayed 2 nights in Jan 2024
Response from Zee on Mar 25, 2024
Thank you for the excellent rating. We are so happy that you had a wonderful stay. Thank you for choosing us.

8/10 Good

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Zee on Jan 27, 2024
Thankyou for the feedback . We are so glad that you had a good stay . We look forward to seeing you again .

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Zee on Jan 27, 2024
Thankyou for the feedback . We are so happy that you had a great stay . We look forward to seeing you again .

4/10 Poor

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed and pillows were not very comfortable. The bathroom flooded in the middle of the night
Stayed 1 night in Jan 2024
Response from Zee on Jan 25, 2024
Thankyou for the feedback.I am sorry to hear that you did not have a good stay with us .

8/10 Good

julie

Stayed 1 night in Jan 2024
Response from Zee on Jan 19, 2024
Thankyou for the feedback. We are so happy that you had a great stay . Thankyou for choosing us . We look forward to seeing you again .

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so above par, excluding two things. First, the in room entertainment regarding television is extremely limited. Canadian City big on Hockey but not available at this hotel. Sportsnet not on the list and they're the biggest carrier,; very basic cable. The rooms are very nicely arranged but very easy to hear guests in the very next room. Overall, still an excellent choice for the cost.
Stayed 2 nights in Jan 2024
Response from Zee on Jan 18, 2024
Thankyou so much for the feedback. We are so glad that you had a great stay . We will be sure to look into the sports channels.. We look forward to seeing you again

10/10 Excellent

Jennie

Stayed 3 nights in Jan 2024
Response from Zee on Jan 13, 2024
Thankyou for the feedback. We are so glad that you had a wonderful stay . We look forward to seeing you again .

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 2 nights in Jan 2024
Response from Zee on Jan 11, 2024
Thankyou so much for the positive feedback . We are so glad that you had a wonderful stay. We look forward to seeing you again.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zee on Jan 10, 2024
Thank you for the positive rating. We are so glad that you had a great stay. We look forward to seeing you again. Thank you for choosing us.

10/10 Excellent

Anson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and good quality for price. Breakfast didint have much variety but otherwise no complaints.
Stayed 1 night in Jan 2024
Response from Zee on Jan 10, 2024
Thankyou for the feedback. We are so glad that you had a great stay. Our continental breakfast buffet exceeds the Economy brand requirements We offer 2 kinds of fruit ,2 kinds of fruit juices ,muffins ,pancakes or oatmeal ,2 kinds of bread 2 kinds of cereal ,boiled eggs and appropriate condiments. Thank you for choosing us. We look forward to seeing you again.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zee on Jan 9, 2024
Thankyou for taking the time to review us . We are sorry to learn that you did not have a positive experience . Please give us specific feedback so we can aim to help you .Thankyou

8/10 Good

gyu chan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zee on Dec 25, 2023
Thankyou for the feedback . We are so glad that you had a good stay. Thankyou for choosing us .

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very good!
Stayed 1 night in Dec 2023
Response from Zee on Dec 25, 2023
Thankyou for the feedback .,We are so glad that you had a wonderful stay. We look forward to seeing you again.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave us had been smoked in, strong smoke smell
Stayed 3 nights in Dec 2023
Response from Zee on Dec 24, 2023
Thankyou for the feedback . I am so sorry to learn that the first room assigned had been smoked in . I hope the move into the next room was fine . We are a non smoking hotel and it does get frustrating vegan policies are not adhered to.We do have strict guidelines . We apologize .Tgankyou for choosing us .

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Zee on Jan 13, 2024
Thankyou for the review . We are so glad that you had a positive experience . We look forward to seeing you again.

8/10 Good

Karen

Stayed 2 nights in Dec 2023
Response from Zee on Jan 9, 2024
Thankyou for the feedback . We are glad to learn that you had a good stay . Thankyou for choosing us

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Inside rooms are nice, clean and quiet.
Stayed 1 night in Dec 2023
Response from Zee on Dec 17, 2023
Thank you for the feedback . We are so glad that you had a great stay . We hope to see you again.

8/10 Good

Erick

Was fine
Response from Zee on Feb 8, 2024
Thank you for the feedback. We are glad that had a positive experience. Thank you for choosing us.

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positives about this place is that the rooms are not carpeted and it's easy access to transit. The staff are rude, housekeeping staf would knock on my door daily asking what time I was leaving. The beds are extremely uncomfortable and caused backpain. When I requested a room change it was denied. I ended up checking out 4 days early despite having already paid in advance. If you're wanting a safe, comfortable, and clean place you may want to keep looking.
Stayed 7 nights in Nov 2023
Response from Zee on Dec 6, 2023
Thankyou for the feedback . I am so sorry to hear that you did not have a good stay at all. I have noted all your concerns and will be sure to look into it . Once again I apologize for the inconvenience .Thankyou for choosing us .

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good Needs a EV charging station
Stayed 2 nights in Dec 2023
Response from Zee on Dec 6, 2023
Thankyou for the feedback .We are so glad that you had a great stay . We will look into your suggestion with respect to installing Ev chargers . Thankyou so much for choosing us .