Couples treatment rooms, sauna, spa tub, steam room

Reviews of Kananaskis Mountain Lodge, Autograph Collection

4 out of 5
Kananaskis Mountain Lodge, Autograph Collection
1 Centennial Drive, Kananaskis, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the day at the Nordic Spa, and it was heavenly! We were there celebrating a birthday and the hotel left a card and some chocolate treats in our room for the birthday girl! The room was spacious, clean and the perfect getaway!
Stayed 1 night in Apr 2024
Response from Jero B on Apr 17, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a relaxing day at our Nordic Spa and that you enjoyed celebrating a birthday with us. It's delightful to know that our little touches, like the birthday card and chocolate treats, added to your experience. We take pride in providing spacious, clean rooms for the perfect getaway, and we're glad we could meet your expectations. We hope to welcome you back again soon for another fantastic stay!

8/10 Good

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice getaway
Stayed 1 night in Apr 2024
Response from Jero B on Apr 17, 2024
Thank you for choosing our getaway destination! We're thrilled to hear that you had a nice time during your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have always loved coming here. Great service, great quality, and the hotel is always in pristine shape.
Stayed 1 night in Apr 2024
Response from Jero B on Apr 9, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you've consistently enjoyed your experiences with us. Providing top-notch service and maintaining our hotel's quality are always top priorities for us. We look forward to welcoming you back for another exceptional stay soon!

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Jero B on Apr 9, 2024
Thank you for taking the time to rate your experience with us. We appreciate your feedback.We strive to consistently deliver exceptional service and experiences to all our guests, and your input is invaluable to us as we continuously work towards improving.We hope to have the pleasure of welcoming you back again soon for an even more enjoyable stay.

6/10 Okay

Breanne

Travelled with family
Liked: Staff & service
The staff is always great!
Stayed 2 nights in Apr 2024
Response from Jero B on Apr 8, 2024
Thank you for your feedback! We're glad to hear that you've consistently had positive interactions with our team member. We strive to provide excellent service to all our guests. We appreciate your patronage and hope to welcome you back soon!

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jero B on Apr 9, 2024
Thank you so much for taking the time to leave a 5/5 rating! We truly appreciate your support and are delighted to hear that you had a wonderful experience with us. If you ever have any feedback or suggestions, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED our stay at the Kananaskis Mountain Lodge! It's surrounded by the most beautiful mountains so the views are spectacular! Every staff member was professional & polite and really went out of their way to make our stay as comfortable as possible. We felt very spoiled. Our room was incredible and we loved the pool area and the indoor/outdoor hot tub. We didn't want to leave! I can't wait to come back. Absolutely fabulous, all around!
Stayed 2 nights in Apr 2024
Response from Jero B on Apr 8, 2024
Thank you immensely for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay at Kananaskis Mountain Lodge. It warms our hearts to know that you were enchanted by the breathtaking mountain views and that our dedicated staff exceeded your expectations with their professionalism and attentiveness.It's delightful to hear that you felt pampered and comfortable throughout your time with us. We're delighted that you enjoyed your room and made the most of our pool area and indoor/outdoor hot tub. Creating memorable experiences for our guests is what we strive for, and your kind words reaffirm that we're on the right track.We can't wait to welcome you back for another unforgettable stay!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL, stunning views, spotlessly clean. Loved the grand fireplace, the ambiance, the service was 5 star.
Stayed 1 night in Apr 2024
Response from Jero B on Apr 4, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the beautiful views, cleanliness, and the fireplace at the lodge. Creating a welcoming ambiance and providing top-notch service are always our priorities, and we're delighted that you found them to be 5-star worthy. We look forward to welcoming you back for another memorable experience soon!

10/10 Excellent

Fan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids and us had a great time, loved the pool!
Stayed 2 nights in Mar 2024
Response from Jero B on Apr 4, 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your family had a fantastic time with us and enjoyed our pool. Creating memorable experiences for our guests is what we strive for, and we're delighted that we could exceed your expectations. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Simmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience here! I came for my birthday and I had the best time. I went to the spa which was so lovely! That was the best part of my stay. Dinner was so lovely at the Forte restaurant and the service was amazing! Staff was so friendly and accommodating and let me have early check in and late check out. I would definitely spend the night again!
Stayed 1 night in Apr 2024
Response from Jero B on Apr 4, 2024
Thank you so much for choosing to celebrate your birthday with us at the Kananaskis Mountain Lodge! We are thrilled to hear that you had an amazing experience and that our spa was a highlight of your stay. Our team works hard to ensure that every guest feels pampered and relaxed during their visit, so it's wonderful to know that you enjoyed your time with us.We're delighted that you enjoyed your dining experience at Forte restaurant and that our staff provided you with exceptional service throughout your stay. It's our pleasure to accommodate special requests like early check-in and late check-out whenever possible, and we're glad we could make your birthday celebration even more special.Thank you for your kind words, and we look forward to welcoming you back for another unforgettable stay!

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a good offering of amenities like pool, water park, board games, spa, trails, playground, multiple restaurants. We very much enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Jero B on Apr 4, 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're delighted to hear that you enjoyed our amenities, including the pool, water park, board games, spa, trails, playground, and multiple restaurants. It's wonderful to know that you had a great stay, and we hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Sheriza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to go to for a quick retreat. We went to the nordic spa, had dinner at Cedar room, spent the night and went for a beautiful walk around the hotel before leaving the next morning. Everything was amazing and we came back feeling refreshed. Thank you!
Stayed 1 night in Mar 2024
Response from Jero B on Mar 30, 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your quick retreat at our hotel and that everything, from the Nordic spa to dinner at Cedar Room, exceeded your expectations. It's always our goal to provide our guests with a rejuvenating and memorable stay, and we're delighted to know that we achieved that for you.We truly appreciate your kind words and glowing recommendation. It would be our pleasure to welcome you back for another refreshing escape whenever you're in need of some relaxation.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jero B on Mar 30, 2024
Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that you had a great experience with us. Our team strives to provide exceptional service and it's always rewarding to know that our efforts have made a positive impact on our guests.We truly appreciate your support and hope to welcome you back again soon for another memorable stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant and love the Nordic Spa.
Stayed 1 night in Mar 2024
Response from Jero B on Mar 30, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our spa facilities elegant and enjoyed your Nordic spa experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another relaxing visit soon.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 30, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had an enjoyable experience overall during your recent visit.We truly value your input as it helps us continuously improve and enhance the quality of our services. If there are any specific areas you feel we could have done better or any suggestions you have for us, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making every stay memorable for our guests.We hope to have the opportunity to welcome you back for another exceptional stay in the near future.

8/10 Good

Brittany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entire property is beautiful! The spa is of course incredible, and the staff is super nice. The food was delicious - our only complaint is that adults could not order off the kids menu in the lounge.. adults love chicken fingers too..
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 28, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property beautiful and enjoyed the incredible spa facilities along with the exceptional service from our staff. It's wonderful to know that you found the food delicious.We appreciate your feedback regarding the menu options in our lounge. Rest assured, we're constantly striving to enhance our offerings to cater to all our guests' preferences. Your comment about adults wanting to enjoy items from the kids' menu is duly noted, and we'll certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for another fantastic stay in the near future.

10/10 Excellent

Laszlo

Stayed 1 night in Mar 2024
Response from Jero B on Apr 13, 2024
Thank you so much for the fantastic 5/5 rating! We're thrilled to hear that you had such a positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Steve, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and stunning views.
Stayed 1 night in Feb 2024
Response from Jero B on Mar 24, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and were captivated by our property and its breathtaking views. We strive to create memorable experiences for our guests, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Good

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jero B on Mar 24, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your recent experience with us. Our team works tirelessly to ensure that our guests have a comfortable and memorable stay, and it's always rewarding to receive positive feedback like yours.Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

4/10 Poor

Owrang

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Surrounding mountains. Property was dated
Stayed 1 night in Mar 2024
Response from Jero B on Mar 20, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your recent stay. Our aim is to provide each guest with a comfortable and enjoyable experience, and it is disheartening to learn that we fell short of your expectations.We understand your concerns regarding the dated aspects of the lodge. We continuously strive to enhance our facilities and amenities to ensure that they meet the needs and preferences of our guests. Your comments will be carefully reviewed by our leadership team as we work towards improvements.We value your feedback as it helps us identify areas where we can improve, and we hope for the opportunity to better serve you in the future.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself, my husband and my two boys stayed two nights here and it was a fabulous time. We opted for the loft room and it was perfect, loved having the extra space. Having two bathrooms was a plus too. We all enjoyed the hot tub and water slides. Kids never wanted to leave the pool area. Kids also enjoyed playing ping pong in the games room. We ate at Forte for lunch and dinner, food was good, as was the service. Breakfast at The Market was also good, enjoyed that you could get free coffee refills from the self serve station throughout the day. Nightly s’mores and Trivia were also a hit for us. We enjoyed the closeness to different walks and hikes. We did the walk about the property to the different view points, as well as the Troll Falls hike. Both were very family friendly. Kids were very sad to leave on checkout day so you know it was a good experience. Would definitely come back again!
Response from Jero B on Mar 19, 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you and your family had such a fabulous time during your stay in our loft room. It's fantastic to know that the extra space and two bathrooms were perfect for your needs.We're delighted that your family enjoyed the amenities, from the hot tub and water slides to the games room with ping pong. It sounds like your kids had an absolute blast in the pool area and were kept thoroughly entertained throughout your stay.We're also glad to hear that you enjoyed dining at Forte and The Market. It's our pleasure to provide delicious food and excellent service to our guests. And we're thrilled that you appreciated the convenience of the self-serve coffee station for those much-needed caffeine boosts throughout the day.Our nightly Fireside Moment and Trivia events are always a hit, and we're glad you and your family enjoyed them as well. It's wonderful to hear that you took advantage of the proximity to various walks and hikes, making the most of the natural beauty surrounding our property.We truly appreciate your kind words and your willingness to share your experience with others. It means the world to us to know that you would definitely come back again. We can't wait to welcome you and your family back for another memorable stay!

10/10 Excellent

Deidre

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jero B on Mar 19, 2024
Thank you very much for taking the time to leave us such a fantastic 5-star rating! We're thrilled to hear that you enjoyed your experience with us. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

10/10 Excellent

Shawn

Stayed 2 nights in Mar 2024
Response from Jero B on Apr 4, 2024
Thank you so much for taking the time to share your wonderful 5/5 rating! We're thrilled to hear that you had such an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is always our top priority, and we're delighted that we hit the mark for you.We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing, staff were amazing, an excellent place for a quiet get away to recharge the batteries.
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 11, 2024
Thank you so much for taking the time to share your wonderful 5/5 review! We are thrilled to hear that you had an amazing experience at our spa and that our staff contributed to making your stay exceptional.It warms our hearts to know that our property provided the perfect setting for a quiet getaway, allowing you to recharge your batteries. Creating memorable and rejuvenating experiences for our guests is always our top priority.We appreciate your kind words and the positive feedback. It motivates us to continue delivering exceptional service and maintaining the high standards that our guests deserve.We look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 12, 2024
Thank you so much for your outstanding 5/5 rating! We are delighted to hear that you had a fantastic experience with us. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jero B on Mar 12, 2024
Thank you for taking the time to share your wonderful 5/5 rating! We are thrilled to hear that you enjoyed your experience with us. Our team strives to provide exceptional service and create memorable moments for our guests, and it is rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 👌
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 10, 2024
Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed our great location. Your 5/5 rating means a lot to us, and we truly appreciate your positive comments. It's our goal to provide an exceptional experience, and we're thrilled that we met your expectations.We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 10, 2024
Thank you so much for taking the time to leave us a fantastic 5/5 rating! We are thrilled to hear that you enjoyed your experience with us. It's always our goal to provide exceptional service, and we're delighted to know that we met your expectations.We appreciate your support and hope to have the pleasure of welcoming you back in the future.Once again, thank you for choosing Kananaskis Mountain Lodge, and we look forward to serving you again soon.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
The Nordic Spa was invigorating and everyone was very friendly and helpful. Unfortunately there were a few of the facilities under repair so unable to enjoy the full experience. A discount was provided. Pet friendly so nice to see the dogs around the property. Limited shopping opportunities but the dining choices were good. Unless you enjoy winter sports there is limited activities in the winter.
Stayed 2 nights in Mar 2024
Response from Jero B on Mar 9, 2024
Thank you for taking the time to share your feedback on your recent visit to our Nordic Spa. We're delighted to hear that you found the experience invigorating and appreciated the friendly and helpful staff.We apologize for the inconvenience caused by some of our facilities being under repair. We understand the importance of the full experience, and we're grateful for your understanding. We hope the discount provided helped in some way to make up for the inconvenience.We're glad to know you enjoyed the pet-friendly atmosphere and had the chance to see dogs around the property. Creating a welcoming environment for both guests and their furry friends is important to us.We appreciate your feedback on the limited shopping opportunities, and we'll certainly consider ways to enhance that aspect of our offerings. On a positive note, we're pleased that you found our dining choices to be good. Your satisfaction with our food options is important to us, and we'll continue to strive for excellence in that area.While we excel in providing a serene winter escape, we understand that not everyone may be interested in winter sports. We'll take your feedback into consideration as we explore ways to broaden the range of activities available, ensuring a more diverse and enjoyable experience for all guests, regardless of their interests.Thank you once again for choosing Kananaskis Mountain Lodge, and we hope to have the pleasure of welcoming you back for an even more fulfilling experience in the future.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I booked a one night stay, utilizing the outdoor hydrotherapy facility, with a spa massage and having dinner at Forte’s restaurant, it was truly a relaxing stay. We will be back again in April!
Stayed 1 night in Mar 2024
Response from Adrienne on Mar 7, 2024
Hi Gina,Thank you for staying with us and we are glad that you had a good experience. We hope to see you again.Warm RegardsAdrienne

10/10 Excellent

Logan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need for a family! Our children particularly loved the s’more stations, buffet breakfast, and pool (opens at 6am!)
Stayed 1 night in Feb 2024
Response from Adrienne on Mar 7, 2024
Hi Logan,Thank you for staying with us and we are glad that you had a wonderful time. We hope to see you next time.Warm Regards,Adrienne

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful ambiance. Staff was excellent.
Stayed 1 night in Feb 2024
Response from Adrienne on Mar 7, 2024
Hi Crystal,Thank you for the positive feedback and we are glad that you had a wonderful time during your stay. We hope to see you next time.Warm RegardsAdrienne

10/10 Excellent

Noree

Stayed 3 nights in Feb 2024
Response from Jero B on Mar 20, 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a wonderful experience with us and that you found everything to your satisfaction.We strive to provide exceptional service and a memorable stay for all of our guests, and it's incredibly rewarding to know that we hit the mark with you. Your kind words mean a lot to us and will certainly motivate our team to keep up the good work.We hope to have the pleasure of welcoming you back again in the future for another fantastic stay.

8/10 Good

Deanne

Liked: Cleanliness, property conditions & facilities
The rooms are nice and the food was great at the restaurant. Unfortunately the power went out from 8:30 - 10:30 pm which meant our birthday celebration was not what we had hopped. The hotel made no compensation. Would have been nice if they had offered even free coffee/ muffin in the morning or a discount.
Stayed 1 night in Feb 2024
Response from Jero B on Mar 9, 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our rooms and restaurant; however, we sincerely apologize for the inconvenience caused by the power outage during your birthday celebration.We understand the importance of such occasions and the impact the outage had on your experience. We genuinely regret any disappointment this may have caused. Our team is currently investigating the cause of the power outage to prevent such incidents in the future.Regarding compensation, we apologize for any oversight in not offering any gesture to make up for the inconvenience. Your suggestion of complimentary coffee or a discount is valid, and we appreciate your understanding. If you plan to visit us again, please reach out to any of our front office leader and we will be gladly assist you for a better experience.Once again, we apologize for falling short of your expectations during your celebration. We value your feedback and the opportunity to address your concerns.

10/10 Excellent

Ellona

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, great location and good food! Easy access to the Nordic SPA.
Stayed 1 night in Feb 2024
Response from Jero B on Feb 24, 2024
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our excellent customer service, convenient location, and delicious food. It's wonderful to know that you found the Nordic SPA easily accessible. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jero B on Mar 9, 2024
Thank you for taking the time to rate your experience with us. We're delighted to see that you gave us a perfect 5/5 rating. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future for another outstanding experience.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We enjoyed the nordic spa twilight hydrotherapy. What we did not enjoy was that the power went out and nobody was able to provide us service to Order food when the power returned even though it was well before the dining service had even closes for the night. I was texting a girl named Ana from my phone when the power went out and nothing was offered to us as an alternative for sourcing food options and when the power did return and I asked her about ordering food she completely ignored my message and stopped responding. I do not expect this type of service from any hotel I am staying at when I am already over paying for a hotel room. I had this trip planned for my husbands birthday and our anniversary and can say we would not recommend this place to any of our friends due to the fact that nobody was able to provide us service within working hours for food. We went to bed hungry and upset. We had thought maybe at check out the guest services lady would have appologized for any inconvenience but yet nothing was said and it seemed to have been avoided.
Stayed 1 night in Feb 2024
Response from Jero B on Feb 24, 2024
Thank you for taking the time to share your feedback regarding your recent visit to our Nordic Spa and Kananaskis Mountain Lodge. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate your honest insights.We're thrilled to hear that you enjoyed the Nordic Spa twilight soak hydrotherapy, and we regret that the power outage disrupted your dining plans. Your experience falls short of the high standards we aim to provide, and we sincerely apologize for any frustration caused.We have investigated the situation and identified the lapse in our communication during the power outage. It is disappointing to hear that you didn't receive the assistance you needed from one of our team member and that your inquiries went unanswered. This does not align with our commitment to exceptional guest service, and we will address this matter with our team to ensure improvements moving forward.Your special occasion, celebrating your husband's birthday and your anniversary, deserved a more seamless and enjoyable experience. We understand the significance of such moments and regret that we fell short of your expectations.We appreciate your understanding and hope that you might reconsider giving us another opportunity in the future. We would be grateful for the chance to make amends and provide you with the exceptional service that our guests deserve.We value your feedback and take it seriously as we continually strive to enhance our guest experience.Once again, our sincere apologies, and we hope to have the opportunity to welcome you back for a much-improved stay.

6/10 Okay

Mike

Travelled with family, Travelled with family and small children
Liked: Staff & service
The food was not very good especially for the cost.
Stayed 3 nights in Feb 2024
Response from Jero B on Feb 24, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize that your dining experience did not meet your expectations. We strive to provide high-quality cuisine that reflects good value for our guests, and we regret that we fell short in your case.Your comments are valuable to us, and we will certainly take them into consideration as we continually work to improve our offerings. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience that aligns with our commitment to excellence.Thank you again for your feedback.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jero B on Feb 24, 2024
Thank you so much for taking the time to leave us a 5/5 review! We are delighted to hear that you enjoyed your stay with us.It is always our goal to provide a memorable experience for our guests, and we are thrilled to know that we succeeded in making your visit special. Your positive feedback is truly appreciated by our entire team.We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many wonderful family activities!
Stayed 2 nights in Feb 2024
Response from Jero B on Feb 23, 2024
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you and your family enjoyed the array of activities we offer. Creating memorable moments for our guests is what we strive for, and we're delighted that you found so many wonderful family activities to enjoy during your stay. We look forward to welcoming you back for more unforgettable moments in the future!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jero B on Feb 24, 2024
Thank you so much for taking the time to leave us a fantastic 5/5 review! We are thrilled to hear that you enjoyed your stay with us.It's always our goal to provide a memorable experience for our guests, and we're delighted to know that we succeeded in making your visit special. Your positive feedback serves as great motivation for our team.We look forward to welcoming you back in the future.

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Jero B on Mar 20, 2024
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you enjoyed your experience with us. Providing excellent service and ensuring our guests have a memorable stay is our top priority, and it's wonderful to know that we hit the mark with you.It means a lot to us and serves as great motivation for our team to continue delivering exceptional hospitality to all our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Jero B on Feb 23, 2024
Thank you so much for taking the time to share your positive experience with our staff. We're thrilled to hear that you found them friendly and helpful during your stay. Providing exceptional service is a top priority for us, and your feedback motivates us to continue delivering outstanding hospitality.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Stuart

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a few nights here with our kids and always plenty to do with them. They love the water park in the pool as well as the other options available around the resort. Great restaurants to eat at and we will definitely be back.
Stayed 1 night in Feb 2024
Response from Jero B on Feb 23, 2024
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that you and your family enjoyed your stay at our resort.It's fantastic to know that your kids had a blast at the water park in the pool and enjoyed the various activities around the resort. We strive to provide a diverse range of options for our guests, and we're thrilled to hear that your family found plenty to do.We appreciate your kind words about our great restaurants. We believe in offering a variety of dining experiences to cater to different tastes, and we're glad to hear that you enjoyed your meals.We look forward to welcoming you and your family back for another memorable stay.

10/10 Excellent

Jasbir

Stayed 1 night in Feb 2024
Response from Jero B on Mar 20, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your experience with us and that we were able to meet your expectations. Our team works hard to ensure that every guest feels welcomed and valued, so it's incredibly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Dayna

Stayed 1 night in Feb 2024
Response from Jero B on Mar 20, 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back again soon for another amazing stay.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly, helpful staff!
Stayed 1 night in Feb 2024
Response from Jero B on Feb 16, 2024
Thank you so much for your kind words and the perfect 5/5 rating! We're delighted to hear that you found our staff wonderful, friendly, and helpful. Providing excellent service is our top priority, and we're thrilled that we could make your stay enjoyable. We appreciate your feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Jero B on Feb 13, 2024
Thank you so much for taking the time to leave us a perfect 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us.Our team works hard to create a welcoming and enjoyable atmosphere for our guests, and it's incredibly rewarding to know that our efforts have made a lasting impression on you. Your kind word motivate us to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back in the future.Once again, thank you and for sharing your wonderful experience with us.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and terrific facility.
Stayed 1 night in Feb 2024
Response from Jero B on Feb 13, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the beautiful setting and found our facility to be terrific. It's always our goal to provide a memorable and comfortable experience for our guests. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Melanie

Stayed 1 night in Feb 2024
Response from Jero B on Mar 20, 2024
Thank you for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you enjoyed your experience with us. Our team works hard to ensure that every guest has a memorable and comfortable stay, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.