We checked in and got to our room later in the day. The room was hotter than it was outside, we turned on the air-conditioning and it was blowing hot air. I phoned front desk and they said they would send up maintenance. Maintenance never did show up. After waiting for some time we went to front desk and got a fan as the heat in the room was unbearable. There was about six other families in the lobby there with the same issue of no air conditioning. It was evident that there was no ability to sleep without the patio door open to the balcony. I have a two-year-old, sleeping with a seventh floor patio door open because the air conditioning isn’t working in the room is not my idea of a vacation. I called Expedia to cancel my five night reservation, they were able to cancel the remaining nights after confirming with the hotel. In the morning at checkout I voiced my concerns expecting to be compensated. The manager apologized and recognized the inconvenience. There was no compensation I was charged full price to stay in a hotel room without air-conditioning and sleeping with the patio open. Furthermore the pool was under renovation and not functioning. Once renovations are done I’m sure it will be a nice hotel, but to be charging families on a vacation full price for a hotel that doesn’t have a pool and not a working air conditioning is absolutely ridiculous. Not to mention the liability of having to sleep with your patio door open with children in the room.
