Exterior

Reviews of Calgary Marriott Downtown Hotel

4 out of 5
Calgary Marriott Downtown Hotel
110 9th Avenue SE, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When having to adjust the length of stay the staff were extremely helpful getting everything resolved. Everyone was friendly and room was in good repair and well kept!
Stayed 5 nights in Mar 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and all the staff were extremely friendly and helpful!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 13, 2024
Dear Michele, Thank you for taking the time to share a review about your recent stay at Calgary Marriott Downtown Hotel. We are thrilled to hear you enjoyed our convenient location and the exceptional service provided by our staff. A friendly and helpful team is one of our top priorities, so we are delighted to know they made a positive impression on you. It was a pleasure having you as our guest, and we hope you will revisit us the next time your travels bring you to our area.Sincerely, Jennifer Collins, Director of Operations

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Liked: Staff & service, amenities, property conditions & facilities
My stay was fantastic. As soon as I arrived I was greeted with happy staff and my room was amazing. Would recommend anyone to stay there.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 12, 2024
Dear Emily, Thank you for the wonderful review of your recent stay at Calgary Marriott Downtown Hotel. It is nice to read that you thoroughly enjoyed the comforts of our accommodations as well as our hospitality. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Your kind words serve as an encouragement to all of us. Thank you again for the recommendation, and we look forward to hosting you again on your next visit. Sincerely, Jennifer Collins, Director of Operations

8/10 Good

Myesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Heather, Okotoks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our first choice
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Heather, Thank you for sharing your review of Calgary Marriott Downtown Hotel. Our team is dedicated to providing a memorable experience for each guest, and your continued loyalty is a testament to their hard work and commitment. We are thrilled to be a part of your travel plans and look forward to continuing to serve as your home away from home.Sincerely, Jennifer Collins,Director of Operations

10/10 Excellent

Jackie

Great property and room. Stayed during a storm and the streets were constantly cleared and accessible
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 5, 2024
Dear Joe, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Calgary Marriott Downtown Hotel. We look forward to your return and wish you all the best with your future travels.Sincerely, Jennifer Collins,Director of Operations

10/10 Excellent

salvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception was awesome and had a surprise birthday plate … and stay was good
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 26, 2024
Dear Salvin, Thank you for reviewing your recent stay at the Calgary Marriott Downtown Hotel. We are glad you had a perfect visit and that the service extended by our front associates made for a memorable experience. We will definitely share your compliments with them. Thank you again for being our guest, and we look forward to your next visit.Sincerely, Jennifer Collins"Dear Salvin, Thank you for reviewing your recent stay at the Calgary Marriott Downtown Hotel. We are glad you had a perfect visit and that the service extended by our front associates made for a memorable experience. We will definitely share your compliments with them. Thank you again for being our guest, and we look forward to your next visit.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Marie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, our room was ready at 8am lol! Valet is $50 but with Expedia, it was included! In the Marriott there's an amazing whiskey bar and restaurant. The hotel is very conveniently located, there's a Starbucks and access to Telus Conference centre without even going outside. Would definitely stay there again. (Please note: if you leave your car with them past noon on check out day, it's an automatic $35 charge. That was the only thing I didn't like.)
Stayed 1 night in Feb 2024

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Director of Operations on Feb 22, 2024
Dear Carlee, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Calgary Marriott Downtown Hotel. We look forward to your return and wish you all the best with your future travels.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
the location is excellent as it is walking distance to a lot of places; and for farther locations, it’s easy and affordable to uber there; staff is pleasant
Stayed 2 nights in Feb 2024

10/10 Excellent

Josh

Liked: Amenities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 20, 2024
Dear Jared, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Calgary Marriott Downtown Hotel. We'd love to host you again someday for yet another unforgettable visit.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, within a good walking distance to restaurants and places of interest. Overall this property is clean. Staff are friendly and accommodating. Room is very nice. 6 out of 5 stars
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 5, 2024
Dear Shawn, We are delighted to learn that our immaculate property, complemented by an excellent and devoted staff, along with beautifully appointed guestrooms, met your expectations. Situated in a prime location, our hotel offers a unique opportunity to explore Calgary's top attractions like never before. It was a pleasure hosting you, and we hope to be the first hotel that comes to mind whenever you return to the area.Sincerely, Jennifer Collins Director of Operations

10/10 Excellent

janine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Central to surrounding downtown area
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 5, 2024
Dear Janine, Thank you for the wonderful review of your recent stay at the Calgary Marriott Downtown Hotel. We are pleased you found our downtown location to be perfect for your plans in the city. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, Jennifer Collins Director of Operations

8/10 Good

Minh Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 2 nights in Feb 2024

10/10 Excellent

Ma Abegail

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Accessible to Telus Convention Center. The room is ok but no coffee maker or tea pot
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 4, 2024
Dear Ma Abegail, Thank you for your review of the Calgary Marriott Downtown Hotel. While we are delighted to know how much you enjoyed our convenient location, we would like to apologize for the disappointment you experienced in not having a coffee maker in your room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely, Jennifer CollinsDirector of Operations

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property, room was very nice and clean. My only complaint is that for as much as you pay for one night they wanted extra for WiFi?? Are you kidding me?? That’s ridiculous and is reason enough for me to avoid booking at another Marriott in the future.
Stayed 1 night in Jan 2024

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was no parking or valet parking when I arrived. Not happy parking away from hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal, Cold lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 23, 2024
Dear Crystal, We are delighted that you thoroughly enjoyed the warm, inviting atmosphere here at Calgary Marriott Downtown Hotel. Our goal is to ensure our guests make the most of our stylish sanctuary in the heart of the city. Thank you for sharing your feedback, and we look forward to welcoming you back for another exceptional experience.Sincerely, Jennifer Collins Director of Operations

8/10 Good

Dana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
We enjoyed the hotel and area, but on the website we viewed there were pictures of a pool. We stayed here with our kids cause there was a pool… the staff stated they took the pool out 3 years ago and haven’t removed the advertising?! Anyway other than that it was great! Very convenient location for a nhl game.
Stayed 1 night in Jan 2024

10/10 Excellent

Allysa Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating!
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 19, 2024
Dear Ms. Mae, Thank you for including the Calgary Marriott Downtown Hotel in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 9, 2024
Dear Charlene, We are delighted you had an outstanding stay at the Calgary Marriott Downtown Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Mike

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Navjot

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Iurii

Liked: Cleanliness
Disliked: Staff & service
Watch Your Wallet
During my recent stay at Marriott, where the room rate hovered around $200 per night, I bumped into a quirky problem at checkout. There was an extra charge for WiFi use on my bill, which my partner had used, mistakenly thinking it was included with the room. When I questioned this charge, the hotel's 'generous' offer was to sign me up for their marketing program to drop the fee. I said no thanks. The staff's reaction was like “I didn’t set the rules.” This review serves as a lighthearted yet serious warning for guests: be vigilant for hidden charges like WiFi, which, shockingly, are not automatically included in the room rate in this day and age. And, here's a tip: maybe keep a watch on how often your kids use the toilet – at $200 a night, I wouldn't put it past Marriott to add that to your bill too, all in the spirit of 'going the extra mile to lighten your wallet during the Christmas time!'
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 21, 2023
Dear Mike, Thank you for rating your stay at the Calgary Marriott Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Jennifer CollinsDirector of Operations

4/10 Poor

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend to my friends
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 18, 2023
Dear Franklin, Thank you for choosing us. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Jennifer CollinsDirector of Operations

8/10 Good

Ormelin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, comfy, would stay again
Check in was simple, room was clean and beds were very comfortable. Only stayed one night, but overall it was a lovely stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Shayna

Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 31, 2023
Dear Shayna, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Calgary Marriott Downtown Hotel, and we look forward to welcoming you back soon. Wishing you a Happy Holidays and a Joyous New Year!Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Dakota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!!!!
Stayed 1 night in Dec 2023
Response from Director of Operations on Dec 5, 2023
Dear Dakota, Thank you for choosing the Calgary Marriott Downtown Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Bryan

Looking to repeat next year.
We were there for a Christmas party. The food was incredible along with the breakfast the next morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Bradshaw

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is close by
Stayed 2 nights in Aug 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Operations on Dec 17, 2023
Dear Dave, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Calgary Marriott Downtown Hotel. We look forward to welcoming you back on your next visit.Sincerely, Jennifer CollinsDirector of Operations

8/10 Good

Myron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and did the job.
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 29, 2023
Dear Myron, Thank you for evaluating your stay at Calgary Marriott Downtown Hotel. Your satisfaction is essential to us; therefore, we are happy you liked our immaculate accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely, Jennifer Collins,Director of Operations

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was amazing
Stayed 1 night in Aug 2023
Response from GENERAL MANAGER on Nov 27, 2023
Dear Vicky, We are flattered by your generous review of the Calgary Marriott Downtown Hotel. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area.Sincerely, Jennifer Collins,Director of Operations

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, except our room was on the 3rd floor opposite an alleyway full of garbage dumpsters. At about 3 AM, get got to listen to all of them being emptied by a very loud garbage truck. We slept very poorly as a result. Not a fault of the hotel, but given the occupancy rate of the hotel, I think we should have gotten a room that was a little more quiet.
Stayed 2 nights in Nov 2023
Response from Calgary Marriott Downtown Hotel on Nov 24, 2023
Dear Andrew, Thank you for choosing to stay with us. We genuinely regret your disappointment with your room location and the noise issues you encountered. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Calgary Marriott Downtown Hotel

10/10 Excellent

Hessam

Stayed 2 nights in Nov 2023

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 14, 2023
Dear Wendy, Thank you for the excellent rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Calgary Marriott Downtown Hotel, and we look forward to welcoming you back soon.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancie

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!

2/10 Terrible

Warren

Upon arrival first thing they said they couldn’t valet my truck. Whole reason I booked and called ahead was to make sure I could and they agreed. Then they figured it out. Upon checking in they begin to tell me they didn’t have a room for me. Wow. After a short argument as I have already paid for my room they gave me a room. Horrible experience. I held them at higher class then the way they handled rhat. Bad bad service
Stayed 1 night in Oct 2023
Response from Director of Operations on Oct 31, 2023
Dear Warren, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had issues with parking and the difficulties with the check-in. We understand your frustration, and we will address your remarks with appropriate individuals to ensure they are not repeated. We are grateful for your patience, and we hope to have an opportunity to show you the hospitality for which we are known.Sincerely, Jennifer CollinsDirector of Operations

10/10 Excellent

Derek

Stayed 2 nights in Oct 2023

2/10 Terrible

corly

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Not really is expensive not even bottled of water in your room
Stayed 2 nights in Oct 2023
Response from Director of Operations on Oct 25, 2023
Dear Corly, Thank you for choosing our hotel for your recent stay and for your candid review. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We also regret any disappointment you had regarding the price you paid; we will share your comments appropriately. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely, Jennifer CollinsDirector of Operations