Ratings based on 535 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Ok Hotel

Posted 6-Jun-2017
The hotel itself is not attractive on the outside but inside it's nicely renovated. I was there for a conference and the room we were in had bathroom facilities inside which was convenient. The restaurant had ok service during the daytime. We went to the lounge one evening for drinks and dinner. There was a large group of us and they didn't really want us to split the bills which seemed strange since that is not uncommon in a hotel. The service was very slow and we had to ask for things multiple times and some of the orders were messed up. The layout of the hotel is such that all of the rooms are on the outside and the centre is a large atrium where the restaurants and pool are located. The pool is on the second floor and because it is so open it is extremely loud. If you are needing to go to sleep before the pool closes at 10pm I would recommend ear plugs. There were a lot of sports teams at this hotel and there was also another event in the evening and you could hear the music.
Comment from Hotel Management
12-Jun-2017 by Best Western Hotels & Resorts , Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Jun-2017
Very nice hotel just wish they would have shuttle to airport
Comment from Hotel Management
5-Jun-2017 by Linda I, Hotel Management
Thank you for your feedback on your stay!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Jun-2017
A nice hotel but disappointed with the lounge. Closed for private functions 2 out of 3 days and beer on tap was warm when it was open. The hotel is well kept and the staff is very friendly
Comment from Hotel Management
5-Jun-2017 by Linda I, Hotel Management
Thank you for your feedback on your stay. I am glad you found our staff friendly . I do apolgize about the lounge being closed.
4 out of 5
Recommended
for Everyone
by A verified traveller from ON, Canada

Nice hotel close to UofC, C-Train LRT, and others

Posted 30-May-2017
Pros: The room is spacious and always clean
Cons: The breakfast and the Elevator have to be improved.
Location: Location is excellent.
Nice people and nice service. However, the hotel is aged and requires some upgrades especially the Elevators.
Comment from Hotel Management
4-Jun-2017 by Linda I, Hotel Management
Dear AMA Thank you for your feedback on your stay with us. I am glad you enjoyed the service and staff at the hotel. Safe Travels
4 out of 5
Recommended
for Everyone
by A verified traveller from NL

Good hotel esp for the price!

Posted 15-May-2017
Pros: Staff and food
Cons: Smell of chlorine coming from the open pool. Not a good idea to have a pool and rooms surrounding it from floors 2-5 as the smell rises and is strong.
Location: foothills hospital and childrens hospital is nearby! good stay for health professionals!
Had a great time here, stayed for a few nights with my husband on the top floor. Loved the breakfast and staff. No complaints other than the smell of the chlorine from the open pool. Irrespective of this, everything was wonderful. Free parking, breakfast and clean rooms is what you can look forward to. Would stay here again.
Comment from Hotel Management
15-May-2017 by Linda I, Hotel Management
Dear N, Thank you so much for your feedback on your stay with us. I am happy to hear your stay was enjoyable. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveller

Will stay again

Posted 8-May-2017
Overall experience is top notch. Great value. Excellent prices, food and service at the restaurant. Easy access to anywhere. All the staff was extremely friendly and accommodating.
Comment from Hotel Management
9-May-2017 by Linda I, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveller from medicine hat alberta

Newly renovated. Very nice soft colours of grey.

Posted 3-May-2017
Pros: New,t renovated and had a nice essential oil fragrance in the lobby
Cons: Nothing
Location: McMahon football stadium is across the street.
Check in was quick. Staff very friendly and efficient.
Comment from Hotel Management
8-May-2017 by Linda I, Hotel Management
Dear pat, Thank you for taking the time to review your stay with us. I am glad you enjoyed your stay and the service was efficient. We look forward to your next stay.
5 out of 5
Recommended
for Families
by A verified traveller from calgary

No smoking hoel

Posted 2-May-2017
Pros: Clean rooms. Good overall.
Good. Hhotel is a bit expensive if you are on a budge
Comment from Hotel Management
8-May-2017 by Linda I, Hotel Management
Dear pat, Thank you for your feedback on your stay with us. I am glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Regina, SK

Great Hotel close to Foothills Med Centre.

Posted 27-Apr-2017
We picked this Hotel because it was very close to the Foothills Medical Centre. We were impressed with the check-in procedure. It was very fast and the staff excellent. Our room was beautifully appointed and very clean and comfortable. The restaurant was excellent, offering wonderful room service and a superb breakfast the next morning. I highly recommend this Hotel to anyone traveling to Calgary.
Comment from Hotel Management
8-May-2017 by Linda I, Hotel Management
Dear Bob, Thank you for your feedback on your stay with us. I am glad you enjoyed your stay. I am glad to hear you were able to enjoy our wonderful menu in the restaurant as well. We look forward to your next visit with us.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Apr-2017
Hard to get any sleep. The ear buds Didn't help all that much. The breakfast was great and ladies were efficient.
Comment from Hotel Management
8-May-2017 by Linda I, Hotel Management
Thank you for your feedback on your stay with us.