Dear guest, we thank you for the review that is useful for us to understand where action is needed to improve the quality of your stay. We regret that not everything went the right way, especially regarding the courtesy of the staff and the communication defects precisely because we put particular attention to these aspects together with the cleanliness and comfort of the environments. We hope to have our guest back soon to offer you the quality that our hosts normally recognize us. Yours sincerely. Massimo Meotto Front Office Manager Hotel Mirò Calenzano(FI)

Dear guest, we thank you for your opinion that it is always very useful ! We are happy that you have appreciated the quality of our service and the level of comfort that we offer. Hoping to see you very soon , best regards Massimo Meotto Front Office Manager Hotel Mirò alenzano(FI)

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Massimo Meotto Front Office Manager Hotel Mirò Calenzano(FI)

Dear Guest, thank you for the good review about our hotel! We are really glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Massimo Meotto Front Office Manager Hotel Mirò Calenzano(FI)

Dear guest, thank you for sharing your impressions. We work to ensure a quality stay and every advice is useful to improve where necessary. Hoping to have you back as our guest sincerely Massimo Meotto Front Office Manager Hotel Mirò Calenzano(FI)

Dear guest, thanks for taking the time to share your impressions! We are sorry for your experience, but it is thanks to comments like yours that we can understand how and what to improve. We work hard to ensure the best possible experience for our guests, but obviously this time things didn't go the right way and we're checking why. We hope to have you again as our guest to regain your trust with the quality and service already appreciated by many of our guests. Sincerely, Massimo Meotto Hotel Mirò Calenzano(FI)

Dear guest, Thanks for your positive feedback! We are very happy for your satisfaction about our hospitality and quality level! We hope to see you again very soon . best regards Massimo Meotto Front Office Manager Hotel Mirò Calenzano(FI)

Dear Kris, Thanks to have left your opinion and we hope to welcome you again! Art Hotel Museo

Dear Mr Tu-Anh, Thank you to have left your opinion, we are sorry you had problem with internet connection and service, if you would ask we certainly had tried to solve both . We know that taxi to center of Florence is expensive, for this reason we usually suggest to go by train which is cheap and station is just 5 minutes walking from hotel. Kind regards Art Hotel Mirò

Dear Diane, We are sorry you did not appreciate the stay, but there is no shuttle and we do not mention it. Regards

Gentile Cliente, Peccato che non abbia lasciato un commento, ci avrebbe certo aiutato a capire quale mancanza abbiamo avuto per cercare di porvi rimedio! Saluti

Dear Toni, Thank you for your review, we are deeply sorry for inconvenient with air-conditioning, we had a little problem that we have of course solved! Hoping you will choose us again for your next stay in Tuscany! Regards

Dear Guest, We are deeply sorry for booking misunderstanding but most of all for your staff impression. Accommodate is our mission and we really regret we have not been able to feel it! Hoping you will give us another chance! Regards

Gentilissimo Sig.Alberto, grazie per averci dedicato del tempo per valutare lil livello della nostra ospitalità. Ci fa molto piacere che il nostro impegno per garantire ai nostri ospiti un soggiorno confortevole e di qualità venga premiato. In attesa di riaverLa nostro spite porgiamo i più cordiali saluti. Massimo Meotto Front O ffice Manager Hotel Mirò Calenzano (FI)

Gentilissimo Sig.Alessio La ringraziamo per aver speso del tempo per dare una Sua valutazione;i pareri degli ospiti sono per noi fondamentali per capire se la nostra ospitalità va nella giusta direzione, garantendo piacevolezza e comfort a chi soggiorna da noi e il Suo lusinghiero giudizio ci conforta in questo senso, Sperando di rivederLa presto porgiamo i più cordiali saluti. Massimo Meotto Front Office Manager Hotel Mirò Calenzano (FI)

Dear Mr Patrik thank you for taking time to express your opinion; we are sorry thath your experience this time has not been entirely satifying.We work every day to garantize a comfortable stay to our guests and every feedback is very important for us to know if and where is necessary improve.We are glad you 've aprreciated our efforts to solve and give you a solution. We are wating for your return,best regards. Massimo Meotto Front Office Manager Hotel Mirò Calenzano (FI)