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Neptuno Hotel & SPA

4.0 star property
Travelers can rejuvenate beside the waterfall pool or book a relaxing massage after exploring the nearby Museum of Tourism at this tranquil retreat

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The eco-certified Neptuno Hotel & SPA near Calella Beach offers upscale comfort. Guests can enjoy a deep-tissue massage at the spa or relax at the sun-kissed poolside bar with loungers. The restaurant serves breakfast and dinner, and free in-room WiFi keeps everyone connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night, plus a deposit of EUR 50 per stay
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.98 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10.50 for children
  • Airport shuttle fee: EUR 150 per vehicle (one-way, maximum occupancy 6)
  • Covered self parking fee: EUR 20 per night
  • Pet deposit: EUR 50 per stay
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: EUR 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Neptuno Hotel & SPA have a pool?

Yes, this property has 3 outdoor pools.

Is Neptuno Hotel & SPA pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a deposit of EUR 50 per stay and a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 20 per night.

What time is check-in at Neptuno Hotel & SPA?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Neptuno Hotel & SPA?

Check-out is at 10:00 AM.

Does Neptuno Hotel & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 150 per vehicle applies.

Where is Neptuno Hotel & SPA located?

Situated near the beach, this spa hotel is within a 15-minute walk of Museum of Tourism and Calella Beach. Calella Lighthouse and Pineda de Mar Beach are also within 3 mi (5 km). Calella Station is 8 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.4

Cleanliness

8.8

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 38 reviews
Rating 8 - Good. 15 out of 38 reviews
Rating 6 - Okay. 4 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

Reviews

Verified

10/10 Excellent

Stian

Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff at the hotel
Stayed 8 nights in Jul 2024
Verified

8/10 Good

Gulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. Evening meal was perfect. Food made freshly. The salmon was really good.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Basic and small but quirky and bright room, and it had everything. Very nice breakfast, friendly colleagues, a great massage, nice little rooftop with pool where to hide from the streets below.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Brian Thomas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the modern appearance and style, and the restaurant and bar facilities. However the hotel lacks a decent size swimming pool. I feel that the hotel room was not up to the standard of a four star hotel as the wardrobe had no door, and only 6 clothes hangers on the rail and most importantly no drawers at all for the storage of clothes. I dont expect to be living out of a suitcase in a four star. But the bed and aircon were excellent
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so lovely. Very nice 👌
Stayed 4 nights in May 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay

Lovely well located boutique hotel. Friendly staff. Comfortable clean room. Free safe. Nice small sunbathing area and pool. Nice continental breakfast. Yummy muffins. Overall perfect stay. Easy walking distance to shops and restaurants. 10 mins to train station and beach
View from balcony
Sunbathing area
Stayed 6 nights in May 2022
Verified

8/10 Good

WEINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi not well maintained and also not good at sound proofing
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and staff where helpful but didn’t expect to pay 50 euro room deposit incase you stole a towel 😩
Stayed 7 nights in Jul 2022
Verified

2/10 Terrible

Demetria

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, my stay was fine and I appreciated the location and price. However, I did want to share some feedback regarding my experience. Unfortunately, the air conditioning in my room was not working, and the only offered solution was to switch rooms at 2 AM, which was far from ideal. I brought my his issue to their attention at 8 PM. I ended up not switching due to me leaving in the AM. However, there was no mention of compensation for the inconvenience, and I ended up trying to sleep in the heat the room was 29°C (84°F) with the door open, only to be woken repeatedly by the squeaky door hinge and other guests walking by. Frankly, the room should not have been offered to guests until the air conditioning is properly fixed. Additionally, the shower area was not properly cleaned. There was visible grime and nearly an inch of dust on the soap containers, which was disappointing. While I understand this is a budget-friendly option, basic cleanliness and a functioning room temperature are minimum expectations. I hope you’ll consider addressing these issues and I would appreciate some form of reimbursement for the uncomfortable night.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Azra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glad gäst

Mycket trevligt hotell! Alla i personalen var trevliga och eloge till kocken som stekte ägg och omelette på morgonen, äkta king. Lite lyhört tyvärr, så man kan bli väckt av grannar som slänger igen dörren till sina rum efter sig. Annars fanns inget annat att ”klaga” på.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities
+ Hébergement confortable. Facilement accessible et bien placé. Nourriture fraîche et de qualité. - Manque d’un étendoir ou terrasse pour sécher les serviettes (chambre 102). Les femmes de ménages qui nettoient à partir de 7h30 dans un boucan pas possible, adieu la grasse matinée… L’eau du dîner servie et payante (2,80€ le litre) alors qu’il vient du robinet, très moyen !
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Zeradasht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren insgesamt 8 Tage dort. Mitarbeiter inklusive dem Reinigungspersonal waren immer super nett und gut gelaunt. Das buffet war nicht sehr abwechslungsreich aber dafür übersichtlich, frisch und lecker. Alles in einem haben wir uns sehr wohl gefühlt.
Stayed 7 nights in Jul 2024
Verified

6/10 Okay

Berthel

Liked: Cleanliness, staff & service
Net hotel Plus; - midden in centrum - uitgebreid ontbijt -pas om 12.00 uitchecken -bus op 1 min lopen, trein 10 min lopen Min -3 superkleine zwembadjes 90cm diep met troebel water - handdoeken 1x / 3 dagen - beddengoed 1x / wk -douche smerig(schimmel) -geen balkon (natte handdoeken niet te drogen) -veel ouderen (ik was met 2 tieners) -strand met steentjes
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à redire sur cet hôtel. Situation géographique bonne. Les hôtesses d’accueil pourraient parler français ou avoir des notions. Le restaurant agréable, plats variés mais la nourriture « tiède ».
Stayed 7 nights in Jun 2024
Verified

8/10 Good

Semen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sind sehr zufrieden, jedoch sind Parkplatzprese zu hoch
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Heiko

Liked: Cleanliness, amenities, property conditions & facilities
Der sevice war unzufrieden, nach dem essen wurde man nicht bedient die servicekräfte sind an einem vorbei gelaufen ohne einmal zu fragen ob man etwas trinken möchte. Es war eine live musik auf der terasse und hätte gerne was getrunken man merkte es fühlte sich keiner zuständig. Ein mangel des service , die leute richtig einzuteilen. Aber das hotel war top.
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Samuel

Liked: Property conditions & facilities, room comfort

Service à revoir

Au check-in, l’accueil était antipathique. De plus, il est interdit d’apporter des boissons ou de la nourriture dans les chambres. Évidemment, personne ne te prévient et quand tu demandes des glaçons pour te servir un verre dans la chambre, le barman t’agresse presque pour te dire que tu ne peux pas et qu’il ne peut même pas te donner un verre vide. C’est assez inédit comme politique, surtout pour un 4 étoiles. Le réceptionniste nous a renseigné les mauvaises heures du petit-déjeuner : 7:30 à 11:00. Quand tu arrives le vendredi matin à 10:20, la serveuse te dit que le buffet est fermé. Le petit-déjeuner est servi jusqu’à 10:00 en semaine et jusqu’à 11:00 uniquement le samedi et le dimanche. Heureusement, la serveuse du bar a fait son possible pour nous servir une assiette garnie. Par contre, pas un mot du réceptionniste, pas d’excuses, rien alors que l’erreur venait de lui…Une fois de plus, super service pour un 4 étoiles!!! À part tous ces accros, la chambre est confortable et l’hôtel est moderne.
Stayed 4 nights in Jun 2022
Verified

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour en amoureux

Mon séjour en amoureux fût excellent. Nous avons profité également des packs proposés par l'hôtel qui sont très avantageux. Les repas sont correct et assez variés. Le personnel est souriant et patient. Seul petit bémol, les autres clients qui oublient qu'ils ne sont pas les seuls en vacances.
Stayed 6 nights in Aug 2022
Verified

10/10 Excellent

Evelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C'est un hôtel qui a été rénové récemment. Il est vraiment très beau
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Lidia

Liked: Staff & service, property conditions & facilities, room comfort
En el restaurante había algún vaso sucio
Stayed 1 night in Jun 2022
Verified

8/10 Good

Reto

Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025