Front of property - evening/night
Check availability

Reviews of Hotel Ilaria

4 out of 5
Hotel Ilaria
Via Del Fosso 26, Lucca, LU

Reviews

9.4

Exceptional

Rating 10 - Excellent. 702 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 4 out of 1001 reviews" "
Rating 2 - Terrible. 4 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay was great. We were starting our bike tour in the morning and just wanted a place to crash. It turned out to be so much more ..... tree topped towers, Colosseum like piazzas and a laundromat. Check, check, check!
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! really hard mattresses.
Stayed 1 night in Apr 2024

10/10 Excellent

Bronwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, right next to one of the old gates into the Old Town, and the afternoon free buffet is great, as is the breakfast solarium. Our bed was very comfortable and I I would recommend this hotel to future guests.
Stayed 4 nights in Apr 2024

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Lucca at Hotel Ilaria! We stayed in a family suite across the street and it was very comfortable. Two bathrooms was nice to have. We did have a family with young children on one side of us and you could hear everything - we were glad when they checked out. We took advantage of the bicycles and rode around the wall and the breakfast each morning was nice. The hotel staff was friendly and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t have been kinder or more helpful. The property is so unique and we loved our loft room that had plenty of space for our family of 5. Highly recommend taking the bikes they have available to ride around the city. One of our trip highlights!
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little gem in the Historic centre of Luca Great dinning and perfect location for walk the old town. This hotel is quiet at night. The staff is outstanding, very helpful with everything! Lots of perks while staying here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities
The staff is the best part of the hotel. Every one is pleased to make suggestions and seems genuinely proud to be working there. Most are longtime employees. Moreover, the included breakfast is excellent and likewise served with care and pride. I will always return to Hotel Ilaria.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pierre

Stayed 5 nights in Dec 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and all day free snack bar.
Stayed 7 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have visited while in Italy,very clean and breakfast was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in a nice quiet location in the beautiful city of Lucca
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 3 nights in Dec 2023

8/10 Good

Anissa, Burbank

Liked: Staff & service, property conditions & facilities
property was nice but room was a little dirty/dusty, door lock was impossible for us to open as it was a weird key jingle technique we just couldn’t figure out. Shower was not comfortable, and hot tub was closed without giving guests a heads up. Pictures of the hot tub was what prompted me to book this hotel so that was a disappointment. They have amenities like a happy hour which was really nice to offer and car charging. Front desk staff was nice and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Per

Stayed 3 nights in Dec 2023

10/10 Excellent

Chaitali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful stay
The hotel is excellent, and the staff was friendly and hospitable. I arrived late at night, and as Ilaria doesn't have a restaurant, they arranged for food from another establishment. I was impressed by the level of hospitality. The room was also tidy and well-maintained.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great one night stay in Lucca. Front desk service was top notch. Good breakfast, easy parking (about 20 euros), good location. No complaints. Would stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

Libia Martha

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 4 nights in Nov 2023

10/10 Excellent

Michele

Stayed 1 night in Nov 2023

10/10 Excellent

Bagher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great breakfast and afternoon snacks (free), Great staff Free bicycle to use One minor issue was slow WiFi in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must
We love the hotel. The location and staff make this a must place to stay in Lucca
Stayed 3 nights in Nov 2023

10/10 Excellent

Bagher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great breakfast and afternoon snack!
Stayed 6 nights in Nov 2023

10/10 Excellent

BERNARDO

Stayed 2 nights in Nov 2023

6/10 Okay

Francine

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Marc

Stayed 1 night in Oct 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service
In honesty, we shortened our trip even though we didn’t get a refund for our second night. Our Superior room was on the ground floor, loud, not worth more than the standard room cost. The location was nice and the secure parking was a plus but you had to pay for that which we knew. The pillows were flat as pancakes, the room was too warm but given being on the first floor didn’t open windows, and the staff while professional seemed insensitive or not empathetic. We would likely not stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jolie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I’ve ever stayed in .. loved it!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here. Ticks all the boxes; good value hotel in central Lucca.
Stayed 1 night in Oct 2023

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sandra

Stayed 5 nights in Sep 2023

10/10 Excellent

Kenneth A, Beaufort

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

stephen

10/10 Excellent

stephen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!! Staff friendly and helpful. Greatbreakfast. Would stay again and will recommend this hotel to others
Stayed 3 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way
Stayed 3 nights in Sep 2023

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel
The hotel was excellent. It was stylish, clean and comfortable. It was really well located to explore Lucca.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this place. Very helpful and friendly staff, and the afternoon bar is a lovely touch. It manages to be both central and tucked away. Would definitely stay here again if visiting Lucca.
Stayed 1 night in Aug 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommended family suite. Lovely staff and the two hour daily happy hour of free prosecco was awesome.
Stayed 4 nights in Aug 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities
Wifi not working and sink blocked. Insufficient hangers in wardrobe. However everything else brilliant !!!
Stayed 5 nights in Aug 2023

10/10 Excellent

Cheyene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with very spacious rooms and incredibly friendly staff. We were in the medieval tower- first floor (not sure if there were rooms on higher floors)? I don’t know about the rooms in the main building, but we were pleased with ours. The breakfast reception was lovely with an area to eat outdoors. There was also a hot tub, which we never used. The property was on the border of the interior city wall and they had bikes to use to bike around the city. Definitely plan to taxi to and from the train station, but once you’re there, you can walk around the inner city with ease. I will definitely recommend this hotel to others.
Stayed 1 night in Aug 2023

10/10 Excellent

JORDAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. We stayed in a room across the street from the main hotel, which was called their annex. The area was quiet and the part of our hotel had a patio on the first floor where you can enjoy a beverage. The hotel had one of the best breakfasts I’ve had in Italy as well and had snacks, Prosecco, and beer around happy hour time. The staff was extremely friendly and all front desk staff spoke English, which made it very easy for check in/out. I would highly recommend this property, if staying in Lucca.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position inside the walls of the city. Very friendly and helpful staff. Expansive and tasty breakfast. Prosecco hour between 17:00 - 19:00!!! Thoroughly enjoyed our stay.
Stayed 4 nights in Jul 2023

8/10 Good

Ulla

Stayed 1 night in Jul 2023

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service
The hotel was well-located, the staff were friendly and gave excellent instructions (e.g. parking, maps etc), and the breakfast room was lovely. The rooms we were given weren't what we had booked (we were informed there was a double-booking but the staff did their best to make it up to us, which we appreciated) and one room had a view of the back of the garage.
Stayed 1 night in Jul 2023

10/10 Excellent

MING SUN

Stayed 1 night in Jul 2023