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Reviews of Sofitel Cairo Nile El Gezirah

5 out of 5
Sofitel Cairo Nile El Gezirah
3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Cairo

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Azza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated and not worth the price.
Stayed 2 nights in Apr 2024

6/10 Okay

Kamila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When critiquing a property I always put context first. Cairo is a large, bustling, in-your-face city. An assault on your senses in every way. So of course, keeping in mind that in mind when assessing the hotel. At the same time, when you deem yourself a 5 star hotel and charge prices higher than most hotels in Cairo, that comes with a set of expectations. And those were not met. The service has A LOT to learn. Bags were misplaced, orders and requests needed to be put in 4-5 times before they arrived, half the time the staff was somewhat nice (although incompetent) but there were more than a few occasions where they were flat out rude. Especially waiters. As a group of women at a table, we noticed groups of men getting much better, timelier and more attentive service. Female staffers were better. Male staffers, mostly rude. I would think twice before staying here again. Overall, I feel like the entirety of the staff needs to be retrained.
Stayed 2 nights in Apr 2024
Response from Iman on Apr 22, 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo Nile El Gezirah.We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo Nile El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely,Iman El GabalyGuest Experience Manager

10/10 Excellent

Lamees

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Iman on Apr 22, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Rim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Cairo I think
Stayed 5 nights in Apr 2024
Response from Iman on Apr 22, 2024
Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El Gabaly Guest Experience Manager

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Ahmed Shandawili and the wonderful hotel team. We had a very memorable anniversary experience, everything was fantastic. We really appreciate the extra effort and care. We would definitely visit again and recommend to others. It’s definitely worth it!
Stayed 1 night in Apr 2024
Response from Iman on Apr 22, 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The value for money for a high end Sofitel was exceptional. Restaurants were great and the pool/sauna/steam area was perfect
Stayed 3 nights in Apr 2024
Response from Iman on Apr 16, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Apr 2024
Response from Iman on Apr 7, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Jamie

Travelled with group
Liked: Staff & service, property conditions & facilities
So beautiful!! I loved everything about this place!
Stayed 1 night in Feb 2024
Response from Iman on Feb 27, 2024
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Looking forward to the pleasure of welcoming your goodself back to your “home away from home”.Cordially,Iman El GabalyGuest Experience Manager

6/10 Okay

Umberto

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is nice but definitely outdated or difficult to navigate. Restaurants are nice and food was good but staff was average at best, at least our server was. You meed reservations for all the restaurants which is nice but can also be difficult. Room service staff was great!
Stayed 3 nights in Feb 2024
Response from Iman on Feb 27, 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

8/10 Good

Ramona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities and views from this hotel are amazing! Still, I wish we would have known that the hotel is close to many night clubs in the area so you could hear the music all night long. If you would like to party this is the best place to be, but we came with a small child and had troubles sleeping.
Stayed 5 nights in Dec 2023
Response from Iman on Feb 8, 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Indeed the hotel management is aware of the boat problem, but unfortunately it is out of our control.Nevertheless the hotel’s Director of Security since a long time now is addressing the Egyptian Nile Authorities on this issue. We are coordinating with them the rules that will be set in order to control these Nile boats known in Egypt as “Nile Falukah”. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very pretty, well maintained, and safe.
Stayed 9 nights in Jan 2024
Response from Iman on Jan 29, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Iman on Jan 24, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

2/10 Terrible

AADIL A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Iman on Jan 17, 2024
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 Excellent

Ka Ho

Stayed 1 night in Dec 2023
Response from Iman on Jan 17, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

silvana

Stayed 1 night in Jan 2024
Response from Iman on Jan 17, 2024
Bonjour Valued Guest, Just a short note to sincerely thank you for your high rating, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Lucy

Travelled with partner, Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Iman on Jan 17, 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Iman on Jan 17, 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Nahid

Excellent location and service
Stayed 3 nights in Dec 2023
Response from Iman on Dec 20, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

ALYAMAMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Iman on Dec 15, 2023
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 Good

Hiro

Stayed 2 nights in Dec 2023
Response from Iman on Jan 17, 2024
Dear Valued Guest, Thank you for your high rating, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from Iman on Dec 10, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Bai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ahmed Rafat and Ihab really took care of me. They made sure all my concerns were addressed. They did an amazing job cleaning my room. A special thank you also goes out to Sandra at the Check in. She made sure my experience at the hotel was amazing. She provided me with great customer service and I truly appreciate all her efforts. The location of the hotel was also perfect. It is in the heart of downtown with easy access to different parts of the city. The views in the restaurant are equally as breathtaking.
Response from Iman on Feb 15, 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

Anzar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel polite staff but all the charges are ripoff, for 500ml water bottles they charge me 190 egp, they have laundry service but ridiculous prices one shirt 8 dollars one trouser 8 usd unbelievable I wash entire lode of clothes for only 15usd outside laundry nearby pick up and drop off my clothes
Stayed 1 night in Dec 2023
Response from Iman on Dec 5, 2023
Dear Valued Guest,I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your feedback will be influential in improving your experience for your next stay.Please be informed that the hotel prices are in range with all Cairo hotel’s within our category.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

4/10 Poor

Anzar

Stayed 5 nights in Nov 2023
Response from Iman on Dec 5, 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely Yours,Iman El GabalyGuest Experience Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Repeat visit and consistent high standards. Helpful staff. Great breakfast team, including Ahmed and Ramadan. Location on island has better air quality and less hectic, which for me is differentiation from other hotels in Cairo. Reception area is good for getting in/out car service.
Stayed 3 nights in Nov 2023
Response from Iman on Nov 29, 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Looking forward to the pleasure of welcoming your goodself back to your “home away from home”.Cordially,Iman El GabalyGuest Experience Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel inside and the outside areas, with an amazing location on the nile - and fantastic facilities. The real only (but major) downside was that there are some nightclubs very close and the room soundproofing is poor, with the level of music I didn’t get a good nights sleep either night (as they pump out loud dance music until 2am). Which is a real shame.
Stayed 2 nights in Nov 2023
Response from Iman on Nov 12, 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Rest assured that your constructive comment about the maintenance of your room & your room sound proofing will be shared with the Director of Engineering who will check your room for improvement. Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Paul

Stayed 3 nights in Nov 2023
Response from Iman on Nov 29, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Lena

Stayed 4 nights in Oct 2023
Response from Iman on Nov 11, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make us feel special,
Response from Iman on Nov 11, 2023
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

6/10 Okay

AVEDIS

Stayed 4 nights in Oct 2023
Response from Iman on Oct 29, 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Please provide us with the details of your stay to enable us to investigate your reporting and carryout any improvement needed.Sincerely Yours,Iman El Gabaly Guest Experience Manager

6/10 Okay

Muteb

Stayed 4 nights in Oct 2023
Response from Iman on Oct 23, 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 Excellent

Anita hørby

Stayed 6 nights in Oct 2023
Response from Iman on Oct 23, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

AJAY

Travelled with family
Disliked: Property conditions & facilities
Room is very outdated. Furniture and carpet doesn’t match no headboard. Bathroom needs renovation.bathroom floor grout needs to be redone.very ordinary room not Sofitel standard. We have stayed in so many Sofitel in other countries this one is worst.
Stayed 1 night in Oct 2023
Response from Iman on Oct 16, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.Rest assured that your constructive comment will be shared with the Hotel Management for improvement.We all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

AVEDIS

Travelled with group
Disliked: Cleanliness, room comfort
Needs major renovations
I used to go every 2 years regularly till 2019. This time the hotel is not maintained and needed major renovations.
Stayed 5 nights in Oct 2023
Response from Iman on Oct 16, 2023
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comment about the maintenance of your room will be shared with the Director of Engineering who will check your room for improvement. Please accept our sincere apology, assuring you that we will consider your comment and work hard to upgrade the rooms to be up to your expectations.Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the city.
Stayed 3 nights in Oct 2023
Response from Iman on Oct 7, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel and the staff. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Iman on Oct 7, 2023
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.Would appreciate if you write to us directly with the cause of your low rating; as guests constructive comments are our means for improvement.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El GabalyGuest Experience Manager

10/10 Excellent

Alma

Liked: Staff & service, property conditions & facilities
Great time there! Concierge was very helpful! Amazing breakfast and restaurants! Recommended 💫💫
Stayed 3 nights in Sep 2023
Response from Iman on Oct 6, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Peter

Liked: Amenities
Superb quality a truly memorable experience with great food,super helpful staff and a stunning location .I shall return
Stayed 4 nights in Sep 2023
Response from Iman on Oct 4, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

AVEDIS

Disliked: Property conditions & facilities
Needs a renovation
Unfortunately has the best location but it needs a good renovation
Stayed 1 night in Sep 2023
Response from Iman on Oct 3, 2023
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comment will be shared with the Director of Engineering who will check your comment for improvement. Cordially,Iman El Gabaly Guest Experience Manager

8/10 Good

Ibrahim, Amman

Liked: Cleanliness, amenities, property conditions & facilities
it was a nice stay
Stayed 2 nights in Sep 2023
Response from Iman on Sep 25, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Karim

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Iman on Sep 20, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Okay

faisal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الغرف قديمه بس والباقي كله ممتاز
Stayed 4 nights in Sep 2023
Response from Iman on Sep 18, 2023
ضيفنا الكريم، أود أولا أن أشكر سيادتكم على الوقت الذى منحتمونا إياه لسطر تجربتكم من خلال أقامتكم في فندق سوفيتل الجزيرة ، برجاء العلم باننا بصدد أجراء تجديدات في الفندق لتكون عند حسن ظن ضيوفنا الكرام.مدير خبرات النزلاء

8/10 Good

thabit

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very old hotel only the location
Stayed 1 night in Sep 2023
Response from Iman on Sep 18, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Laetitia

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with view of the Nile! Spa was great so was the jacuzzi! Staffs were very helpful and welcome. They also gave me a complimentary 2 hrs late checking, I couldn’t be more pleased. Highly recommend The Sofitel if you visit Cairo!
Stayed 1 night in Sep 2023
Response from Iman on Sep 14, 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.We all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours,Iman El GabalyGuest Experience Manager

10/10 Excellent

Thore

Stayed 8 nights in Aug 2023
Response from Iman on Sep 10, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Thank you for making Sofitel Cairo Nile El Gezirah your choice. We look forward to welcome you back soon!Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Mechaal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Iman on Sep 2, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Thank you for making Sofitel Cairo Nile El Gezirah your choice. We look forward to welcome you back soon!Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Excellent

Mechaal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice and clean room. Only 1 issue: the electric outlet should be updated .me coming from the state finding hard time charging my phone. The staff at the club lounge were amazing, very professional, they went above and beyond to make our stay enjoyable. Mrs abd el moneam and hana bishay’s dedication,knowledge,with a great care etc…. Keep up the good work.very best. Mechha
Stayed 3 nights in Aug 2023
Response from Iman on Sep 2, 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Rest assured that your constructive comment about the electrical outlets in the rooms will be shared with the Director of Engineering who will check your comment for improvement. Cordially,Iman El GabalyGuest Experience Manager

10/10 Excellent

Marwan Saffa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff.
Response from Iman on Sep 2, 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Cordially,Iman El GabalyGuest Experience Manager

6/10 Okay

shayla

Travelled with family
Disliked: Amenities
This is not worth staying in. They have 3 restaurants and they have the same menu at each location, the pool is the smallest I've ever experienced. It shouldn't be considered 5 star hotel, maybe 3!
Stayed 5 nights in Aug 2023
Response from Iman on Aug 29, 2023
Dear Valued Guest,I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard of some points of your stay that did not met your expectations, whilst at the same time I thank you for taking the time to bring this issue to our attention.Please be informed that the hotel has several Restaurants with different cuisines; La Palmeraie that serves Moroccan menu, Le Sud International cuisine and our famous renowned oriental Kebabgy. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely,Iman El GabalyGuest Experience Manager

10/10 Excellent

Adil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 6 nights in Aug 2023
Response from Iman on Sep 4, 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager